Episode 25 | Agile & AI: The Future of IT Managed Service Providers
Release Date: 04/10/2025
Episode 25 | Agile & AI: The Future of IT Managed Service Providers
AgileMSP Podcast
Agile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability—and what they can do to fix it. Dave shares insights from his extensive experience covering the MSP industry, including how project work differs from traditional managed services, why MSPs often overlook its value, and how Agile practices can help streamline workflows. He also dives into the evolving role of AI in MSP operations, how it’s reshaping...
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Episode 24 | How IT MSPs Can Finish Tickets FASTER
AgileMSP Podcast
Agile practices and automation are revolutionizing ticket and project management for IT MSPs. In this episode, Wim and Joshua share tips for reducing ticket resolution times, improving SLA performance, and enhancing service delivery through better communication, automation, and Agile workflows. Discover how their IT MSP teams use daily huddles, hybrid work collaboration tools like Teams, and PSA automation to move tickets forward faster and reduce neglected tickets. They also highlight the importance of standardizing processes with SOP integrations, automating repetitive tasks like onboarding...
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Episode 23 | How IT Managed Service Providers Can Finish Projects FAST
AgileMSP Podcast
Agile practices are transforming how MSPs manage project delivery, financial processes, and client relationships. In this episode, Steve and Wim delve into the advantages of agile and Kanban approaches over traditional methods like Gantt charts, emphasizing practices like buffers, WIP limits, and workflow visualization to make your project plans more achievable. They share how their company reduced monthly financial close times to just 2-3 days with strategies like daily bank reconciliations and timely timesheet submissions, while improving on-time project delivery. Steve explains how these...
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Episode 22 | Reducing Timesheet Stress | Wim & Chris
AgileMSP Podcast
In this TopLeft Podcast episode, Wim and Chris discussed the stress that technicians and engineers face when doing time entry and how to address those.
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Episode 21 | Combining Project Management Methods to Create a Profitable Project Engine | Wim & Nate
AgileMSP Podcast
Nate Hutchison shared with Wim shared practical tips and best practices to make project profitable for MSPs.
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Episode 20 | Capacity Planning in an MSP | Wim & Chris
AgileMSP Podcast
Wim invites Chirs Pickett, the CEO of Crafty Penguins, and MSP who is using TopLeft. They sit down and discussed how TopLeft helped Chris and his team do capacity planning as an MSP.
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Episode 19 | Embracing Agile Development | Wim & Matthew | PT. 2
AgileMSP Podcast
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
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Episode 19 | Embracing Agile Development | Wim & Matthew | PT. 1
AgileMSP Podcast
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
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Episode 18 | Human Potential | Wim & Francesco | Pt. 2
AgileMSP Podcast
Catch up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.
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Episode 18 | Human Potential | Wim & Francesco Pt. 1
AgileMSP Podcast
Catch-up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.
info_outlineAgile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability—and what they can do to fix it.
Dave shares insights from his extensive experience covering the MSP industry, including how project work differs from traditional managed services, why MSPs often overlook its value, and how Agile practices can help streamline workflows. He also dives into the evolving role of AI in MSP operations, how it’s reshaping decision-making, and what MSPs must do to stay ahead in a rapidly changing landscape.
Discover how top-performing MSPs are leveraging Agile principles, project management best practices, and AI-driven insights to boost efficiency, improve client outcomes, and unlock new revenue opportunities. This episode is packed with actionable takeaways for MSPs looking to optimize their service delivery and scale their business.
What Should I Do Next?
Want to uncover your biggest project management challenges? Take our PMA Quiz here: https://topleft-project-maturity.scoreapp.com/
Need help streamlining your MSP operations? Use our free Capacity Planner to balance client projects while managing resources efficiently: https://www.topleft.team/capacityplanner
Curious how TopLeft can help you implement Agile for MSP success? Book a Demo today: https://www.topleft.team/schedule-demo