Preparing for the Unexpected

Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events. There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity. The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Operational Resilience, Business Contingency, Disaster Planning, Crisis Management, and related activities.

BCM: Significant Insights from Practice w/ Kush Srivastava 07/03/2025

Connection, Culture, and Resilience w/ Dom Passalacqua 06/19/2025

Risks, Tools, BCP Plans, and Leadership Preparedness w/ Marie-Helene Primeau 06/12/2025

Vendor and Third-Party Risk Management w/ Daniela Parker 12/18/2024

Vendor and Third-Party Risk Management w/ Daniela Parker Join me Thursday, April 17/25, as I talk with respected resilience and risk management expert, keynote speaker, and executive, Daniela Parker. We discuss Vendor Risk Management and Third-Party Risk Management. During our talk we touch on: 1. Defining Vendor Risk Management and Third-Party Risk Management. 2. Evaluating vendors and partners. 3. Where and how, to get started. 4. Executives and their preferred vendors. 5. Capturing risks and mitigation activities. 6. Stakeholders (Project Management). 7. Complacency and lack of understanding. 8. Assessment proof and documentation. 9. Finding the gaps and testing together. 10. The dreaded ‘tick-box’ exercise’. 11. Replacing a vendor (it’s more than you think). 12. Due diligence. 13. Scheduling ongoing reviews…and more! For the 3rd segment, we talk about her keynote presentation at the October 2024 Continuity & Resilience Today (CRT) conference – ‘Staying the Course: Resilience in Times of Internal Uncertainty’. We discuss: 1. Talking strategy. 2. Prioritizing and communicating risk. 3. Resilience as a revenue generator (if that doesn’t get attention from leadership, nothing will). 4. Strong sponsors. 5. Leveraging the headlines. 6. Tips…and more! Daniela shares some wonderful insights as a resilience and risk management professional, former Chief Risk Officer and Operating Officer, and provides realistic tips that can help resilience professionals with 3rd party risk management and ‘staying the course’. Don’t miss what Daniela has to share. Enjoy! Daniela Parker Currently serving as the Chief Risk Officer for Resource One Credit Union in Dallas, TX, she manages various areas such as Enterprise Risk Management, Information Security, Collections, Internal Audit, Compliance, Business Continuity Planning, Fraud and Financial Investigations, and Vendor Management.After beginning her career with US Bank, Daniela joined credit unions as a Branch Manager for TwinStar Credit Union in Olympia, WA. She held multiple positions over an 18 years there, from Division Manager and AVP Branch Operations to Chief Risk Officer. She joined Resource One Credit Union in August of 2022, relocating to Texas.Daniela is a Certified Business Continuity Professional DRI and holds CUNAs Credit Union Enterprise Risk Management Expert Certification. Additionally, she earned a Master of Science Degree in Business Continuity, Risk, and Security from Boston University. Daniela has delivered presentations at prestigious events such as MITs Advanced Business Resiliency Program and is a class facilitator in Boston Universitys Graduate Risk Management Program. /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508745

ESG and Resilience w/ Harsha Sastry 12/18/2024

Third Party Risk Management w/ Daman Dev Sood 12/18/2024

Leaders Under Fire: Navigating Corporate Crisis w Jeff Chatterton 12/18/2024

Leaders Under Fire: Navigating Corporate Crisis w Jeff Chatterton Join me Thursday, March 6, 2025 on the VoiceAmerica business channel, as I talk with crisis communications expert, speaker, and co-author of 'Leaders Under Fire: The CEO's Survival Guide to Navigating Corporate Crisis' Jeff Chatterton. During our talk on Crisis Communications we touch on such subjects as: 1. Telling stories, 2. Controlling the narrative, 3. Follow the steps, 4. Green light / red light communications, 5, The recipe for crisis communications, 6. Emotions and empathy, 7. "7 to 11 words" (you have to listen to know what that means), 8. Social media, 9, Boring is good, 10. Dealing with legal advice, 11. Good and bad examples of crisis communications, 12. Ego...and more. Jeff sheds some great insights on how to communicate during a crisis - the good, the bad, and the downright ugly things all all CEOs (and other leaders) need to know. Don't miss what Jeff has to share. Enjoy! I’m an expert in high-stakes and crisis communications. I calm upset stakeholders, build trust and help my clients return to profitability. This means I work with good companies that need help telling the truth, in order to end negative headlines and erase bad publicity. My clients tend to come from four industries: 1 - Aviation - whether it’s a hot air balloons, a charter airline in Africa, or sightseeing operation over Las Vegas 2 - Major Venues - I’ve delivered crisis training to 30+ arenas & stadiums, hosting 17 major pro sports franchises. 3 - Tourism Attractions - Amusement Parks, Family Entertainment Centers & Waterparks. 4 - Travel & Hospitality - Whether it’s Quito, Ecuador after an earthquake, Bali after a volcano or South Africa after the Ebola crisis, I work with different tourism regions to bounce back quickly and even stronger. My clients are either in the middle of the worst day of their career, or if they’re smart - PREPARING for the worst day. I aim to deliver outcomes within hours of engagement via real-world tested strategy deployment. While every client is unique, I tend to deploy a combination of these services: a) 1x1 Consulting b) Post-crisis Recovery Planning c) High stakes, crisis & media training d) CrisisTether Insurance. /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508490

PT1 - Crystal Ball Predictions for 2025 w/ Regina Phelps 02/28/2025

PT 2 - Crystal Ball Predictions for 2025 w/ Regina Phelps 02/28/2025

Political Instability, Skill Gaps, and Mental Health w/ M Millett 12/18/2024

Crisis Communications with Sean Mallen 12/18/2024

Crisis Communications with Sean Mallen Join me Thursday, February 13, 2025 on the VoiceAmerica Business Channel, as I talk with top-ranked communications professional, author, and an award-winning journalist, Sean Mallen, as we talk about Crisis Communications. During our discussion we touch on: 1. Crisis Management vs Crisis Communications, 2. Reputation, 3. Empathy, 4. Transparency, 5. Responsibility, 6. Social Media impacts, 7. A 'rapid response', 8. Saying sorry (meaning it and when to say it), 9. Testing & Practice, 10. Media training, 11. Bridging and pivoting, 12. Preparing for anything (the unexpected)...and much more! Sean shares some wonderful insights on what to do - and not do - during a crisis, along with some great real-life examples. If you're a leader or in a position where you'll be in charge of communications during an event that impacts your business, you don't want to miss what Sean has to share. Enjoy! Sean Mallen is a top rank communications professional—a media trainer and consultant to C-Suite executives and leaders of major industry organizations, an award-winning journalist with international experience and now a published author of a critically-acclaimed memoir. He offers sophisticated, insightful, impactful communications counsel to corporate leaders and senior government ministers, as well as heads of international charities, presidents of major industry associations and leaders in the arts community. He brings a lifetime of frontline news media experience to communications strategies, media and presentation training, speech writing and crisis communications. For more than 30 years as an award-winning journalist he covered major events from coast to coast to coast in Canada and around the world--from Queen’s Park to Parliament Hill, The White House to 10 Downing Street. He interviewed Prime Ministers and CEOs, Nobel Laureates and convicted murderers, and has been on the front lines of crisis—plane crashes, natural disasters and political scandals. /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508415

Surviving 9/11, Disability Perceptions, Fear, and Guide Dogs 12/18/2024

Surviving 9/11, Disability Perceptions, Fear, and Guide Dogs Join me, as I talk with author, international speaker, and 9/22 survivor, Michael Hingson. It's an inspirational discussion about such topics as: 1. Surviving 9/11, 2. Staying calm and controlling fear, 3. Misperceptions about disabilities, 4. Operating with prejudice, 5. Guide dogs and Michael's new book "Live Like a Guide Dog", 6. Trust, 7. People and adversity, 8. Resilience, 9. The human-animal bond, 10. You own best teacher...and more! It's an inspiring talk and Michael shares some great insights that can benefit us all, in our personal and professional lives. Enjoy! Michael Hingson WHAT I DO: I write books. I do podcast interviews with really interesting people on my "Unstoppable Mindset Podcast. I love doing keynote speeches and talks all over the world about my experience as a blind survivor of 9-11. I use my experiences to assist companies, organizations, and individuals in creating a more inclusive world. Also, I travel internationally speaking to and inspiring audiences with talks on Trust, Teamwork, Diversity and Change. As the Chief Vision Officer for AccessiBe, I also help people understand why it's important to have an online presence that is inclusive and ADA compliant. It's the right thing to do. I provide training on adaptive technology for the blind. HOW I DO IT. Your company or organization needs different lenses to see how you can be inclusive and practice diversity. My experience and how I show up in the world gives me a unique perspective in how you can effectively assist your people in growing in this area. I will gladly consult with your organization to help shape a healthy culture of inclusion and diversity. Our team at AccessiBe will also help you understand not only the risk you run in today's litigious culture by not having an ADA compliant website or online presence, but as one of the leaders in ADA compliance technology, we'll show you how to do it, and why it's simply the right thing to do. /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508390

BURNOUT! with Anne Bonney 12/18/2024

BURNOUT! with Anne Bonney Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Burnout, and how it impacts us in our personal and professional lives. During our talk we touch on such subjects as: 1. Defining burnout, 2. The 5 factors of burnout, 3. Predictability, 4. Control, 5. Seeing progress, 6. Having an outlet, 7. Social support, 8. Self-efficacy, 9. Identifying stressors, 10. Emotional energy, 11. Boosting emotional energy, 12. Drawing boundaries, 13. Ignoring burnout and the ramifications…and more!! Anne’s energy and enthusiasm is infectious, as she shares some wondering insights about burnout and how we can prevent it or deal with it if we are experiencing it. Don’t miss what Anne has to share – you’ll be better for it. Enjoy! Change is here to stay. The only constant in business is that there will be more change, and if you’re not dealing with it right now, stay tuned...it’s comin’! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team’s influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization’s profitability. Who doesn’t want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there’s more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women’s conferences. Big Event? No problem- Anne has spoken to up to 2000 attendees. Small Event? Easy-Peasy! /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508350

Risk for Business Advantage, Metrics, and AI w/ David Young 12/18/2024

Confident Resilience & Mental Toughness w/ Anne Bonney 01/09/2025

Confident Resilience & Mental Toughness w/ Anne Bonney Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Confident Resilience, and how we can build ourselves up to help us in our personal and professional lives. During our talk we touch on such subjects as: 1. Defining Resilience as Mental Toughness (or Confident Resilience), 2. Physiology, 3. Emption energy and awareness, 4. Our ‘outlets’, 5. Confidence & hindrances, 6. Characteristics of confident resilience, 7. Fear, 8. Social pressures, 9. Burnout, 10. Stressors, 11. Tips to help us move forward…and so much more! Anne’s energy and enthusiasm is infectious, as she shares some wondering insights in how we can elevate ourselves – both personally and professionally and building our level of confident resilience. Don’t miss what Anne has to share – you’ll be better for it. Enjoy! Change is here to stay. The only constant in business is that there will be more change, and if you’re not dealing with it right now, stay tuned...it’s comin’! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team’s influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization’s profitability. Who doesn’t want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there’s more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women’s conferences. Big Event? No problem- Anne has spoken to up to 2000 attendees. Small Event? Easy-Peasy! /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34508110

Encore How to Make Good Decisions During a Crisis w/ Shane Mathew 12/26/2024

Encore How to Make Good Decisions During a Crisis w/ Shane Mathew Join me as I talk with recognized Business Continuity & Resilience industry thought leader, Shane Mathew. We talk about the nuances of decision-making during a crisis, but also how we prepare our Crisis Team members and decision-makers before a crisis occurs. 1. The importance of good decision-making, 2. How the Chernobyl disaster triggered the conversation of decision-making, 3. Fear and decisions, 4. The 'Netflix Dilemma' (you gotta hear this), 5. Phases of Decision Making, 6. Social Media impacts to decision-making, 7. Knowing stakeholders, 8. Know your values, 9. How stress impacts decisions, 10. How to make better decisions, 11. The 'Point Guard', 12. Frameworks, 13. Decision-making tools, 14. Practice!...and much more. Shane takes a step back from not just talking about decision-making during a crisis, but how we can prepare ourselves to make decisions before a crisis ever occurs. That's something that doesn't get talked about enough. Share shares some great insights you don't want to miss. Enjoy! Shane Mathew: I coach teams charged with helping businesses to prepare to continue on in crisis or business disruption by developing a best-practices-aligned resilience program. In my extensive career, I've started and matured multiple programs that were able to successfully reduce the impacts of crises. My goal is to lower the cost and complexity of programs through developing a strategic plan and stakeholder engagement that ultimately supports business objectives. I'm also very media friendly, and try to find ways to weave marketing and brand value best practices into my efforts. Ask me how and I will be glad to help! Specialties: Sales, Marketing, Project Management, Business Continuity, Disaster Recovery, Emergency Management, Crisis Management, Crisis Communications, Environmental Health & Safety, Mass Notification Systems, Program Management, Leadership, Data Breach Response Planning, Vendor Risk Management /episode/index/show/25e238df-4fff-4708-8aa3-065dce6f8af2/id/34623040