Constructing with Care

Welcome to the Constructing with Care podcast, brought to you by DPR, a trusted healthcare builder. A dialogue among health industry leaders discussing the impact of construction to the healthcare environment.

Harnessing Prefabrication to Balance the Value Equation: Achieving Cost Certainty and Mitigating Risk 06/10/2025

Harnessing Prefabrication to Balance the Value Equation: Improving care delivery and operational efficiencies. 05/20/2025

Harnessing Prefabrication to Balance the Value Equation: Improving care delivery and operational efficiencies. In Episode 17 of Constructing With Care, host Leslie Tullio welcomes back Sarah Francis (Enterprise AVP of Standards and Activation at Advocate Health), Jeff Schroder (AVP of Planning, Design & Construction at Atrium Health), and Sean Ashcroft (Healthcare Core Market Leader at DPR Construction) for a deep dive into the impact of standardization in healthcare construction. Together, they explore how reducing variation across campuses not only enhances operational efficiency and construction outcomes but also significantly improves caregiver training and patient experience. The conversation highlights Advocate Health’s journey toward adopting standardization, including lessons learned, the importance of collaboration, and the growing embrace of prefabrication in healthcare design and construction. Key Topics Covered: [00:01:00] Why standardization matters: benefits across efficiency, training, and care consistency [00:02:00] Lessons from Advocate Health’s multi-year implementation journey [00:03:00] The importance of mindset, tenacity, and leadership in driving change [00:04:00] Creating collaborative spaces for innovation and shared ownership [00:06:00] How prefabrication evolves and improves over time [00:07:30] Gaining trade partner buy-in and building budget alignment [00:08:30] How standardization reduces labor risk and increases construction reliability [00:10:00] Advocating from within: Sarah Francis on internal evangelism and enterprise adoption [00:11:00] Clinical and operational benefits of standardization. Quotable Moments: Sarah Francis, Enterprise Assistant Vice President, Standards & Activation-Planning, Design & Construction, Advocate Health "People are our greatest resource. What standardization does is ensure consistency, quality, and safety for our patients and teammates by reducing variability in their work environment." Sean Ashcroft, Healthcare Core Market Leader, DPR Construction "This is a continuous improvement journey—each project gets more efficient as stakeholders gain experience with prefabrication." Jeff Schroder, AVP Planning, Design and Construction, Atrium Health, part of Advocate Health "Revenue recognition improves because prefabrication helps us get projects out of the gate faster and execute more accurately." /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/36648970

Harnessing Prefabrication to Balance the Value Equation: Understanding the tangible benefits 04/10/2025

Harnessing Prefabrication to Balance the Value Equation: Understanding the tangible benefits In episode 16 of Constructing with Care, we dig into how prefabrication is driving tangible financial benefits, improving safety, and accelerating speed to market for healthcare construction projects. Industry leaders join the conversation to break down the power of standardization, long-term operational savings, and the importance of reducing variation in care environments. Hear real-world examples from healthcare systems and learn how cash flows and standardizing processes can support both the bottom line and community care. Guest: , Healthcare Core Market Leader, DPR Construction Guest: AVP Planning, Design and Construction, Atrium Health, part of Advocate Health Guest: - Enterprise Assistant Vice President, Standards & Activation-Planning, Design & Construction, Advocate Health Key Takeaways [5:20] – Setting the Stage: Financial Pressures + Tech Investments Host Leslie kicks off the conversation by exploring how prefab can address rising financial pressures for healthcare systems while supporting aggressive tech investments. [6:20] – Two Big Wins from Prefab (Sean) Sean highlights the long-term flexibility and operational uptime of prefab systems, plus how prefab impacts critical path scheduling to generate revenue faster. [7:12] – Hospital Perspective: Managing Cashflow at Scale (Jeff) Jeff dives into Atrium Health’s approach to managing billions in active projects, explaining how prefab helps front-load purchases and reduce variation and risk from supply chain disruptions and tariffs. [9:17] – Standardization at the Enterprise Level (Sarah) Sarah underscores the importance of minimizing variation across builds, enabling process improvement and better data insights. Standardization is key to long-term efficiency. [10:12] – Compounding Effects of Eliminating Variation Sean expands on how standardization and prefab eliminate variation early—helping avoid rework and driving downstream time and cost savings. Quotes Jeff Schroder, AVP Planning, Design and Construction, Atrium Health, part of Advocate Health "Prefabrication helps us mitigate unpredictable factors like weather, labor shortages, and tariffs." Sarah Francis, Enterprise Assistant Vice President, Standards & Activation-Planning, Design & Construction, Advocate Health "To ensure long-term efficiency we need to focus on minimizing variation, keeping a standardized approach that also allows us to measure and have data." Sean Ashcroft, Healthcare Core Market Leader, DPR Construction "There’s a necessity for early engagement and ensuring the whole team understands the logic behind prefabrication to avoid gaps in execution." 🎧 Don’t Miss This Episode If You’re a… Healthcare executive managing capital planning and cash flow Construction leader looking to standardize and scale faster Clinician or facilities director focused on optimizing day-to-day operations /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/36091645

2024 Highlights 02/04/2025

Technology, Innovation, and Investments in Healthcare Infrastructure Ep 15 (Part 3 of 3) 12/16/2024

Technology, Innovation, and Investments in Healthcare Infrastructure Ep 15 (Part 3 of 3) Episode Summary: In episode 15 of Constructing With Care, guests Laura Wilt, Senior Vice President and Chief Digital Officer at Sutter Health; Clara Guixa, Vice President of Applications and Deputy CIO at Boston Children's Hospital; and Carl Fleming, Healthcare Strategy and Digital Transformation at DPR Construction are welcomed by host Leslie Tullio. In this third and final episode of the series the group explores how funding models for healthcare projects are shaped by technological and demographic needs and how the industry is evaluating ROI They also delve into everybody's favorite topic, AI. Key Themes: Strategic alignment of technology investments with organizational goals. The importance of flexible funding and innovation models. AI as a transformative tool for operational efficiency and patient care. The need for healthcare facilities to evolve in tandem with technological advancements [00:33] Introduction [01:47] Investment in Healthcare Technology Laura highlights the critical role of technology in health systems' strategies, particularly for improving access and leveraging digital professionals. Clara presents a balanced view, recognizing the progress but emphasizing the work needed to achieve ROI across the industry. [05:12] Aligning Technology with Strategic Goals Clara explains Boston Children’s strategy of aligning tech investments with strategic goals, measuring outcomes, and maintaining accountability. Aligning metrics with problems being solved ensures investments deliver tangible value. [06:28] Innovative Approaches to Funding Laura discusses innovation driven by demographic shifts (e.g., aging populations) and the rise of value-based care. Carl shares insights into funding models such as venture capital, private equity, and strategic alliances. Health systems are increasingly investing in internal innovation hubs to drive long-term ROI and create scalable solutions. [11:39] Build vs. Buy vs. Adapt Laura introduces the concept of adapt as a middle ground between building and buying technology, tailoring solutions to specific needs. Clara reflects on her organization’s journey from customized EHRs to a mix of purchased and adapted solutions. The "build, buy, or adapt" approach balances efficiency, customization, and scalability. [15:55] AI in Healthcare: Opportunities and Strategies Laura explains Sutter Health’s strategy to build, buy, and adapt AI solutions, including ambient AI to improve efficiency and patient care. Clara highlights pediatric care advancements through large language models, genetic testing, and big data. AI’s potential lies in intersecting technologies (e.g., ambient AI, RTLS) to create integrated, efficient systems. [20:06] Design and Construction Implications of Emerging Technology Carl emphasizes the importance of aligning design and construction efforts with health systems’ AI strategies and innovation tolerance. Collaborative planning ensures physical spaces are optimized for integrating AI and other advanced technologies. [22:39] Closing Thoughts Leslie reflects on the interconnected nature of healthcare technology investments, ROI, and innovation. Featured Guests: Laura Wilt: Senior Vice President and Chief Digital Officer at Sutter Health Clara Guixa: Vice President of Applications and Deputy CIO at Boston Children’s Hospital Carl Fleming: Healthcare Strategy and Digital Transformation Specialist at DPR Construction Laura Wilt "Technology is integral to healthcare strategies, but it should never be about technology for technology's sake. It's about achieving the outcomes we're striving for." Clara Guixa "Funding healthcare technology isn't just about the dollars; it's about understanding the value and impact on patient outcomes." Carl Fleming "If technology doesn't streamline processes or add value, providers don't want it. We need to ensure tech works for them, not against them." /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/34462120

Technology, Innovation, and Investments in Healthcare Infrastructure Ep 14 (Part 2 of 3) 11/14/2024

Technology, Innovation, and Investments in Healthcare Infrastructure Ep 14 (Part 2 of 3) Episode Overview: In episode 14 of Constructing With Care, host Leslie Tulio welcomes back distinguished guests Laura Wilt, Senior Vice President and Chief Digital Officer at Sutter Health; Clara Guixa, Vice President of Applications and Deputy CIO at Boston Children's Hospital; and Carl Fleming, Healthcare Strategy and Digital Transformation at DPR Construction. Together, they explore the evolving dynamics of integrating technology and design in healthcare environments, focusing on how capital projects can prioritize patient-centered care, provider needs and operational efficiency. Key Topics Covered: The Integrated Planning Process: Carl Fleming opens the discussion on the importance of engaging both patients and providers in the planning stages of healthcare construction. While patient family advisory councils are imperative, Carl notes that more direct input from frontline providers—those closest to patient care—is essential to balance technology needs with actual usability and value. Designing for Seamless Experiences: Clara Guixa emphasizes the need for integrated project teams that consider the diverse perspectives of all stakeholders. By focusing on how data and AI can enhance specific care delivery models, Clara highlights how integrated planning can improve both digital and physical healthcare environments, ultimately supporting cohesive patient and provider experiences. Prototype Spaces and Testing: Laura Wilt discusses the benefits of prototyping spaces, like hospital rooms or surgery centers, to improve design functionality and technological implementation. Carl supports this, sharing examples where prototyping—whether through physical mock-ups or innovative tools like AR and VR—has helped teams identify efficiencies, minimize future costly modifications, and improve the overall activation process. Best Practices for Partnerships: The conversation shifts to partnerships between healthcare providers and construction teams, with Laura and Carl stressing the importance of trust, shared vision, and open communication. Strong relationships allow for candid conversations during challenging moments, ensuring both parties can adjust and stay focused on the primary goal: enhancing patient care. Innovation and Collaboration: Clara shares how her team at Boston Children’s Hospital works with a dedicated innovation group, ensuring that technology, innovation, and digital teams collaborate seamlessly on projects. This partnership-driven approach prevents siloed planning, maximizes resources, and provides a unified direction for vendors and stakeholders. Closing Remarks: Leslie wraps up the episode by noting the wealth of insights shared and teases future discussions on topics such as innovation ownership and virtual prototyping. She thanks the panel and invites listeners to stay tuned for more expert conversations. Featured Guests: Laura Wilt: Senior Vice President and Chief Digital Officer at Sutter Health Clara Guixa: Vice President of Applications and Deputy CIO at Boston Children’s Hospital Carl Fleming: Healthcare Strategy and Digital Transformation Specialist at DPR Construction Laura Wilt "We're not just buying or building technology; we're adapting it to meet the unique needs of our organization and patients." Clara Guixa "We need to think about the integrated experience within healthcare projects—how operations and care delivery come together." Carl Fleming "When discussing AI in healthcare, we need to ensure we're all speaking the same language and that it aligns with the organization's readiness and goals." Listen Now: Tune in to learn how healthcare leaders are navigating the intersection of digital innovation and capital investments, ensuring that new technologies improve outcomes for both patients and providers. Subscribe & Follow: Subscribe to Constructing With Care on your favorite podcast platform. Follow DPR Construction for more updates: Website: LinkedIn: DPR Construction Instagram & X: @DPRConstruction Questions or Comments? We’d love to hear from you! Send us your thoughts or questions at . /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/33923062

Technology, Innovation, and Investments in Healthcare Infrastructure (EP13) 10/09/2024

Technology, Innovation, and Investments in Healthcare Infrastructure (EP13) Episode Overview: In episode 13 of Constructing With Care, we dive deep into the evolving role of technology and digital innovation in healthcare infrastructure. Host Leslie Tullio is joined by three leading experts: Laura Wilt, Senior Vice President and Chief Digital Officer at Sutter Health; Clara Guixa, Vice President of Applications and Deputy CIO at Boston Children's Hospital; and Carl Fleming, Healthcare Strategy and Digital Transformation at DPR Construction. Together, they discuss how technology investments are reshaping patient care, improving outcomes for providers, and transforming healthcare systems through smarter capital projects and how builders and administers alike need to take into consideration geographic, cultural, and technical needs of a healthcare building project. Key Topics Covered: (1:32) Technology's Impact on Patient Outcomes Laura Wilt highlights how critical investments in technology improve patient care. From high-reliability systems to digital front doors and virtual care solutions, technology integration is driving transformation in healthcare delivery, making care more accessible and efficient. (8:35) Tailoring Technology for Pediatric vs. Adult Healthcare Clara Guixa shares insights on the unique technological needs of pediatric hospitals, emphasizing the need for specialized software, devices, and communication tools that cater to younger patients and their families. This often includes advocating for pediatric use in general medical technology and ensuring long-term support for families. (5:04) The Digital and Physical Infrastructure Interplay Carl Fleming offers a dual perspective, exploring how healthcare systems are investing in both physical infrastructure upgrades—like new patient towers—and digital transformations, including cybersecurity, artificial intelligence (AI), and electronic health record (EHR) optimization. He underscores the importance of designing facilities that blend physical and digital care environments for future-ready hospitals. (15:02) Challenges and Opportunities in Different Geographies Laura Wilt and Clara Guixa compare how geographic and demographic differences across the U.S. impact healthcare delivery. From the cultural norms influencing hospital design to the varied expectations patients have for technology, both leaders explain how healthcare systems adapt their strategies to better serve diverse populations. (18:53) Improving Provider Experiences Through Technology Wilt also explores how technology not only benefits patients but providers as well. Generative AI and ambient documentation technologies coupled with smart design are enhancing physician workflows, reducing administrative burdens, and improving the quality of patient-provider interactions. Featured Guests: Laura Wilt: Senior Vice President and Chief Digital Officer at Sutter Health Clara Guixa: Vice President of Applications and Deputy CIO at Boston Children’s Hospital Carl Fleming: Healthcare Strategy and Digital Transformation Specialist at DPR Construction Laura Wilt "We're not just implementing tech; we're transforming the way we deliver care to meet the needs of diverse populations. Clara Guixa "It's crucial to align technology investments with strategic goals, ensuring we're solving key problems and driving real value." Carl Fleming "Building the future of healthcare infrastructure is about understanding the balance between the latest tech trends and what truly fits into patient care environments." Listen Now: Tune in to learn how healthcare leaders are navigating the intersection of digital innovation and capital investments, ensuring that new technologies improve outcomes for both patients and providers. Subscribe & Follow: Subscribe to Constructing With Care on your favorite podcast platform. Follow DPR Construction for more updates: Website: LinkedIn: DPR Construction Instagram & X: @DPRConstruction Questions or Comments? We’d love to hear from you! Send us your thoughts or questions at . /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/33397397

Constructing with Care: Highlights 08/08/2024

Navigating Healthcare Real Estate Trajectories (Part 2) with Hector Torres from DC Advisory and Supina Mapon from DPR Construction 06/27/2024

Navigating Healthcare Real Estate Trajectories (Part 2) with Hector Torres from DC Advisory and Supina Mapon from DPR Construction Welcome to Episode 12 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is Leslie Tullio, Enterprise Leader Brand and Communication. Leslie welcomes two special guests, Hector Torres from and Supina Mapon from DPR Construction, for the second of two episodes. They continue the conversation about the shifting paradigms in healthcare real estate strategies and dive deeper into optimizing real estate for future value. Key Takeaways: [:53] About “The Rationalized Portfolio,” what are the key considerations for health systems when restructuring leases and divesting non-core assets? [4:14] Hector discusses "The Redistributed Portfolio" in more detail. How can health systems effectively integrate community nodes of care into their real estate strategies? [6:54] Supina addresses "The Re-envisioned Portfolio," explaining how health systems can balance physical and virtual resources to support continuous health. [9:03] Supina shares practical suggestions to incorporate the re-envisioned portfolio as a strategy. [10:25] Hector adds the value of collaborating to achieve a re-envisioned portfolio. [12:54] Supina emphasizes the importance of leaders flexibility in how they plan for technology. [13:24] Supina and Hector elaborate on the concept of "The Refocused Portfolio." How are hospitals evolving from universal anchors to specialty centers? [16:45] Hector and Supina advise hospital and healthcare leaders regarding their real estate portfolio. Mentioned in this episode: Brought to you by , A trusted healthcare builder. Follow DPR Construction on , , , , and . Tweetables and Quotes: "The redistributed portfolio strategy requires forward-thinking partnerships and innovative facility designs to enhance care accessibility and reduce costs." “Rationalizing real estate portfolios is not just a strategy; it's a necessity for health systems to optimize operations and enhance strategic objectives." Hector Torres "Investing in and operating real estate portfolios as we did before will not lead to financial viability. We must adapt to realize unrealized value." Supina Mapon /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/31803542

Navigating Healthcare Real Estate Trajectories (Part 1) with Hector Torres from DC Advisory and Supina Mapon from DPR Construction 05/30/2024

Navigating Healthcare Real Estate Trajectories (Part 1) with Hector Torres from DC Advisory and Supina Mapon from DPR Construction Welcome to Episode 11 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is Leslie Tullio, Enterprise Leader Brand and Communication. Leslie welcomes two special guests, Hector Torres from and Supina Mapon from DPR Construction, for the first of two episodes, where they explore the shifting paradigms in healthcare real estate strategies and unpack the four potential trajectories for healthcare systems. Key Takeaways: [1:19] Hector briefly shares about DC Advisory and what brings him to today’s podcast. [2:49] Supina recently published an article about how real estate strategies must adapt to the dramatic changes in healthcare. She describes the four main strategies contained in this publication: Rationalized, Redistributed, Re-envisioned, and Refocused Portfolio. [4:34] What does a Rationalized portfolio mean for health systems? [6:06] Supina’s article emphasizes another strategy to redistribute the portfolio and consider horizontal and vertical integration in healthcare delivery. Hector explains how health systems can navigate this shift effectively. [9:10] How should healthcare systems evaluate merged assets? [11:56] Supina talks about how healthcare systems integrate the physical and the virtual after the pandemic. [14:55] Hector explains the meaning of reducing the footprint and providing more network-based care for hospitals, specifically how this translates to specialty care centers. [16:23] Supina addresses the impact of implementing these strategies. [17:20] Hector discusses the strategies used in the last 50 years in the healthcare system and why they no longer work. Mentioned in this episode: Brought to you by , A trusted healthcare builder. Follow DPR Construction on , , , , and . Tweetables and Quotes: Rationalizing real estate portfolios is not just a strategy; it's a necessity for health systems to optimize operations and enhance strategic objectives."Hector Torres The future of healthcare real estate is all about network and connectivity, shifting from physical footprint to an integrated virtual and physical care ecosystem."Supina Mapon /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/31533322

Constructing with Care: Building Safer Healthcare Spaces (part 2) with Deb Sheehan, Healthcare Marketing Strategy Leader for DPR Construction, and Jay Farhat, Executive Director of Protective Services at Baptist Health Welcome to Episode 10 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is the Healthcare Marketing Strategy Leader for DPR Construction. Deb welcomes , Executive Director of Protective Services at Baptist Health, to the second part of a thoughtful conversation on building safer healthcare spaces. Today, they address the significant topic of behavioral health, the importance of AI in healthcare security, and the pivotal role of capital projects in shaping safer environments. Key Takeaways: [1:25] Jay discusses the crucial topic of behavioral health. [2:42] Jay talks about the mechanisms he uses for reporting and process improvement to constantly sourcing that information. [6:20] Jay advises those working in the field or internal project managers to be on alert about the sensitivities that happen while in the process of construction. [7:16] Jay shares the example of the construction of the NICU Project at Baptist Health. [11:34] Jay talks about emerging trends and innovations. [14:26] Jay discusses the use of autonomous devices. [16:04] Jay shares the importance of surveillance systems. [16:38] Jay's most important suggestion for Healthcare Leaders: Engage! Mentioned in this episode: Brought to you by , A trusted healthcare builder. Follow DPR Construction on , , , , and . Check out the American Hospital Association article: . Tweetables and Quotes: "Innovation is our ally in healthcare security when we’re doing capital building projects. AI, autonomous devices, and collaboration with law enforcement are transforming the way we address risks and ensure the safety of healthcare workers and patients." - Jay Farhat, on the future of healthcare security. Jay Farhat "Flexibility is the key to successful construction projects. Whether it's adjusting or adapting plans to accommodate clinical operations, having flexibility built into your strategy is crucial, especially when the well-being of healthcare professionals and patients is at stake." - Deb Sheehan, offering insights into effective construction planning. /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/30374168

Constructing with Care: Building Safer Healthcare Spaces Part 1 with Deb Sheehan, Healthcare Marketing Strategy Leader for DPR Construction, and Jay Farhat, Executive Director of Protective Services at Baptist Health Welcome to Episode 9 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Your host for today’s episode is the Healthcare Marketing Strategy Leader for DPR Construction. Deb welcomes , Executive Director of Protective Services at Baptist Health, to the first part of the discussion on the escalating threats faced by healthcare workers and the crucial role of building capital project expansion in fostering safer and healing-centered environments. The numbers are alarming being healthcare workers five times more likely to experience workplace violence than workers from any other industry. Hear how construction and expansion can help create a safer space. Stay tuned for the second part of this conversation, where they will dive deep into the escalating concerns within behavioral health departments, the importance of AI in autonomous devices, and the pivotal role of capital projects in shaping safer environments. Key Takeaways: [2:10] Jay shares his security background and experience at Baptist Health. [4:19] Jay discusses the key factors to ensure the effective implementation of strategies to prevent workplace violence in healthcare. [5:52] Jay talks about some of the strategies used by Baptist Health and how they have been scaling from main campuses to satellite locations. [9:03] Jay addresses the most effective innovations and technologies applied in Baptist Health [12:43] Jay talks about the most successful training given to his security personnel to de-escalate potentially violent scenarios. Mentioned in this episode: Brought to you by , A trusted healthcare builder. Follow DPR Construction on , , , , and . Check out the American Hospital Association article: /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/29954918

An Omnichannel Approach to Care Part 2: with healthcare industry advisor, consultant and former Chief Information Officer, Senior Executive at Northwestern Medicine Tim Zoph, and healthcare strategist for DPR Construction Carl Fleming Welcome to Episode 8 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, , is joined again by , Industry Advisor and former Chief Information Officer, Senior Executive at Northwestern Medicine, and , DPR Construction Healthcare Strategist. In a previous episode, they discussed the elevated patient experience consumers crave and their expectations. In this second episode, they explore what it looks like to put patients first and how to plan ahead to achieve it successfully. Key Takeaways: [1:31] Carl speaks of how always to consider patients first. [3:36] Tim addresses how, lately, we have dedicated efforts to automating the physical enterprise and how this affects the interaction with patients. [5:56] We need to be far more innovative in the healthcare delivery models. [7:48] Carl advises on how to deepen the understanding and involvement in patients’ lives. [9:27] Tim shares a recent experience at a Healthcare center and why the digital-first omnichannel experience is so important. [10:38] Tim shares his perspective on an omnichannel digital-first and personalized approach as a guide to use healthcare spaces more flexibly. [14:29] Tim discussed how to optimize the new patient’s physical experience. [16:37] How do you create a consistent patient experience? [18:04] There is uncertainty about how we are going to deliver care, which presents a challenge to current healthcare leaders. [20:34] Carl advises the audience: It is never too early to decide who should be at the table in creating an omnichannel digital-first, personalized experience. [22:41] Tim shares his closing thoughts: Build for the consumer, and be prepared to disrupt yourself. Take care of your workforce. Mentioned in this episode: Brought to you by : A trusted healthcare builder. Follow DPR Construction on , , , , and /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/27774699

An Omnichannel Approach to Care (EP 7) with healthcare industry advisor, consultant and former Chief Information Officer, Senior Executive at Northwestern Medicine Tim Zoph, and healthcare strategist for DPR Construction Carl Fleming 07/20/2023

Hospital Expansions on an Active Campus (EP 6) with Matt Bishop and Sean Ashcroft Healthcare Core Market Leaders at DPR Construction. 06/01/2023

Hospital Expansions on an Active Campus (EP 6) with Matt Bishop and Sean Ashcroft Healthcare Core Market Leaders at DPR Construction. Welcome to episode six of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, , is joined by and Healthcare Core Market Leaders at DPR Construction. In this episode, they address various aspects of active campus expansions, like planning, logistics, and safety. Key Takeaways: [1:39] Sean talks about the most important elements that take place before breaking ground. [3:09] Matt talks about one of the most challenging things that builders face when it comes to working for an active campus: Safety. [6:09] Sean addresses the shared sense of responsibility. [7:41] Matt discusses the critical priorities when caring for staff and patient safety on an active campus. [10:33] Sean emphasized the crucial importance of effective and quick communication. [11:50] Matt addresses the significance of great communication with facility staff, who also need to know what is going on and how the construction can affect them. [13:07] When is the right time to start communicating? Who are the first people that need to be communicated with about the project? [18:01] How can these expansion projects affect talent attraction and retention for hospitals? [21:30] Sean talks about the changes recorded in HCAHPS scores. [23:13] Matt talks about the role of maintaining a clean environment in a successful expansion and his perspective on the builder’s role in infection control. [29:16] Matt and Sean share the most important aspects they consider builders should have under consideration: 1. Maintaining safety at all times. 2. Communicating effectively and consistently. 3. Empathy. Mentioned in this episode: Brought to you by : A trusted healthcare builder. Follow DPR Construction on , , , , and . Tweetables and Quotes: Matt Bishop The risks differentiate building on an active hospital campus from all the other types of construction. Safety measures on all levels are greater — it's not just the construction risks — it's risks to the patients, staff, and operations. HCAHPS scores for patient access and related elements can actually improve during renovation projects when people feel well-informed. Sean Ashcroft: When it comes to communication, it’s important to remind your team that the best plan is not (usually) the first plan, it is an iterative process that they have the ability to impact and improve. As the builder on an active campus, it’s our responsibility to earn trust, to develop that trust so the patients, providers, and staff are comfortable in the environment. /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/27016296

The Role of Construction in Healthcare Consumerism (EP 5) Melisa Keifer, Vice President, Project Development, Planning, Design, and Construction at Hospital for Special Surgery, and Supina Mapon, Healthcare Strategist for DPR Construction Welcome to episode five of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, your host, , is joined by , Project development, Planning Design, and Construction for the Hospital for Special Surgery (HSS) in New York, and , Healthcare Strategist from DPR Construction. In this episode, they discuss the role of construction in healthcare consumerism. Key Takeaways: [1:08] Leslie explains the topic of discussion for today’s episode. [2:02] What core component does HSS focus on to maintain its premier status? [3:00] How does the building fit into the strategy of providing the best healthcare possible? [3:41] Why is consumerism in healthcare not growing at the same pace of other industries? [5:16] Supina talks about how healthcare patients as consumers differ from retail consumers. [7:43] What part does construction play in the pressures arising from consumerism in healthcare? [10:04] Does Melissa consider the local community and connections beneficial for HSS’s building projects? [11:48] How does being a leader affect their capital expansion projects? [14:37] How has digital healthcare changed how in-person care is delivered? [16:11] Supina talks about the acceleration imperative and its meaning to healthcare providers today. [18:33] How does DPR mitigate complications when changing a design once a project has started? [20:48] What is the general constructor’s role in ensuring phases run smoothly? [22:43] Melissa and Supina talk about strategies they have implemented during activation and transition. [27:54] What advice do Melissa and Supina want healthcare leaders to take away from today’s conversation? Mentioned in this episode: Brought to you by : A trusted healthcare builder. Follow DPR Construction on , , , , and . Read the article . Tweetables and Quotes: Quotes for Melissa Kiefer It's important to Hospital for Special Surgery that we continue to invest in our quality of care through our built environment. We can't maintain the investment that we make in research and education unless we continue to grow our physical presence. Part of the challenge of keeping up with construction is that we're often designing and thinking through problems three years before anyone will step foot in the door. The built environment ecosystem needs to think about how we preserve the dignity of people that take part in bringing patient care spaces to life. Quotes for Supina Mapon Until we can break down access barriers, achieve price information transparency, and offer viable and affordable treatment options, healthcare consumers won't be able to achieve the full purchasing power that we see in the retail space.  Going forward, we must look at care that encompasses the right care, right time, right place, right cost, and NOW the right experience.  It's imperative for health systems to take consumer and patient satisfaction seriously and to empower patients to change the narrative from being passive recipients to more active participants in their own care.  /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/26728272

The New Capital Balance of Healthcare (EP 4) Kirsten Waltz, Senior Director of Facilities Architecture + Planning for Johns Hopkins Health System, and Kevin Matuszewski, Healthcare Strategist for DPR Construction Welcome to episode 4 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to part 2 of a series addressing the new capital balance of healthcare. , Senior Director of Facilities Architecture + Planning for Johns Hopkins Health System, and , Healthcare Strategist at DPR Construction, join your host, . In the first part, they discussed planning in a volatile market, effectively balancing rising costs, and the growing importance of health equity, telehealth and environmental issues when it comes to healthcare construction. In this episode, they talk about how healthcare organizations can be more resilient, evolving partnerships between the construction and healthcare industries, and the 5-10 year outlook, and the crucial importance of taking part in the mission and partnership and go beyond the building environment. Key Takeaways: [4:18] Kevin talks about his perspective about the changes that will drive to a new state of the industry. [6:00] What is DPR doing to address equity in the construction space? [7:40] Kirsten talks about the importance of being a partner in more than just the building environment. [12:15] Kevin speaks of the changes he would like to see in the next ten years in the healthcare industry. [14:45] Kevin talks about the anticipated growth of home care services. [16:08] Kirsten highlights the value of investing in respite areas for staff. [16:40] Kevin and Kirsten share their advice with healthcare leaders. Mentioned in this episode: Brought to you by : A trusted healthcare builder. Follow DPR Construction on , , , , and Tweetables and Quotes: Kevin: “We need to think about how construction and healthcare are providing a partnership via mission rather than a partnership of project”. Kevin Matuszewski, Healthcare Strategist for DPR Construction Kirsten: When starting a capital project it’s important to engage your local energy partners. We're finding, at times, that if we tried to comply with the codes that are being suggested a hospital campus wouldn’t even have the electrical energy capacity it would take”. Kristen Waltz, Senior Director of Facilities Architecture + Planning for Johns Hopkins Health System /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/25654941

The New Capital Balance of Healthcare (Episode 3) Kirsten Waltz, Senior Director of Facilities Architecture + Planning from John Hopkins Health System, and Kevin Matuszewski, Healthcare Strategist at DPR Construction Welcome to episode 3 of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to Part 1 of a series addressing the new capital balance of healthcare. , Senior Director of Facilities Architecture + Planning from John Hopkins Health System, and , Healthcare Strategist at DPR Construction join your host, . In this episode, they are going to take a deeper look at the new balance of capital for healthcare organizations and how their priorities have changed as a result of the COVID-19 pandemic. Capital planning projects within the healthcare building space have faced new obstacles in recent years that are linked with a variety of digital, social, and environmental concerns; the increase in those considerations places more scrutiny on the capital of these organizations and has impacted their decision-making process around allocation. These new concerns will ultimately have ramifications on how capital projects are planned and delivered. Key Takeaways: [2:10] Are there any particular reasons for scarcity of capital in the healthcare space lately? [2:55] Kevin answers the previous question from a builder's perspective. [4:23] What are the changes needed in capital planning after the pandemic? [6:09] Kevin talks about the three factors that were really accelerated in the pandemic: Telehealth, health and social equity, and environmental. Which has accelerated the most and why? [10:05] Kirsten discusses the current trending topic. [11:04] Kevin talks about ways for the private care sector to improve social equity in the infrastructure they provide. [15:31] Kirsten speaks of the digital transformation in the healthcare system and what has changed as a result of telehealth. [17:22] Kevin describes what he considers will be the next technology changes in healthcare. Mentioned in this episode: Brought to you by : A trusted healthcare builder. Follow DPR Construction on , , , , and /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/25399266

Constructing with Care for a Burnt-out Workforce (Episode 2) with Dr. Dale E. Beatty, Stanford Health Care and Deb Sheehan, DPR Construction 08/31/2022

Constructing with Care for a Burnt-out Workforce (Episode 2) with Dr. Dale E. Beatty, Stanford Health Care and Deb Sheehan, DPR Construction Welcome to another episode of Constructing with Care, a Podcast for healthcare executives to discuss topics affecting capital projects today. Today, you are listening to Part 2 of a series addressing healthcare construction for a burnt-out workforce. , Stanford Healthcare Chief Nurse Executive and Vice President of Patient Care Services, and , Healthcare Strategy Leader from DPR Construction again join your host, . In this episode, they dive deep into key factors that construction teams working on active campuses should be mindful of during renovations or expansions so they can improve the environment for healthcare professionals and patients. Key Takeaways: [1:32] Deb emphasizes the need to understand clinical pathways, be mindful of how construction can affect patient care, and the financial impact. [4:31] Dale explains how construction on active campuses can impact a team. [6:50] Leslie highlights the importance of course correction when needed. [7:20] Dale suggests leveraging science to the best of your ability. [8:39] How far out do teams need to be planning to execute these projects successfully? [12:31] The power of communication: Who to communicate with and when? How does Dale manage stakeholders’ communication at different levels? [14:40] Dale talks about the importance of finding the right time for effective communication. [16:05] Deb discusses knowing your audience to be able to meet them where they are at. [17:55] Deb accentuates the value of supporting effective communication as well as holding a sustained commitment to that communication. [20:01] Dale shares “must-do”/”must-have” advice for healthcare executives when it comes to mitigating stressors from capital projects and being mindful of workforce burnout. Mentioned in this episode: Brought to you by : The Most Trusted Builder in Healthcare. Follow DPR Construction on , , , , and /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/24222984

Constructing with Care for a Burnt-out Workforce (Episode 1) with Dr. Dale E. Beatty, Stanford Health Care and Deb Sheehan, DPR Construction 08/31/2022

Constructing with Care for a Burnt-out Workforce (Episode 1) with Dr. Dale E. Beatty, Stanford Health Care and Deb Sheehan, DPR Construction Welcome to the inaugural episode of Constructing with Care, a Podcast for healthcare executives discussing the impact of construction to the healthcare environment. Today, you are listening to Part 1 of a series addressing healthcare construction for a burnt-out workforce. , Stanford Healthcare Chief Nurse Executive and Vice President of Patient Care Services, and , Healthcare Strategy Leader from DPR Construction join your host, . In this episode, they address the concerning topic of a burnt-out healthcare workforce, which results in many nurses planning to leave their jobs due to staffing shortages and job dissatisfaction. Burnout is an important topic that is now directly affecting healthcare professionals and care delivery; that is the reason Leslie, Dale, and Deb are talking about what the industry is and should be doing to combat workforce burnout, including strategies to help positively impact providers during capital project deployments. Key Takeaways: [1:58] Dale talks about the pressures providers have been feeling during the last few years. [4:16] How has burnout affected operational efficiency? [5:47] Moving into a more endemic phase of the COVID-19 pandemic, what are the biggest takeaways that the healthcare industry has learned about the pandemic, how to manage it, and more specifically about burnout? [8:38] Dale talks about areas of renovations and new efficiencies resulting from the challenges imposed by the pandemic over the last two years. [10:56] How can healthcare organizations meet demands that require expansion without adding new stressors? What can and should be done at a leadership level to minimize the stress of expansion? [11:48] Deb shares five key areas for leaders to minimize stressors during a construction project. [17:20] Dale shares some of the changes that were implemented in the work environment. [18:07] What were the tangible outcomes of the implemented changes? [19:30] Dale talks about some of the challenges the workforce faced during patient care development and activation. Mentioned in this episode: Brought to you by : The Most Trusted Builder in Healthcare. Follow DPR Construction on , , , , and /episode/index/show/2c82cd89-5646-4f78-9901-0d8cc676241f/id/24222978

Welcome To Constructing With Care 08/08/2022

Constructing with Care

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