Data Driven Leadership
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership a show brought to you by Resultant.
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What Data Means for the Future of Pediatric Hospitals
09/10/2025
What Data Means for the Future of Pediatric Hospitals
A single error in a medical record can change a child’s life. has spent her career making sure that doesn’t happen. In this episode, Jess Carter talks with Theresa, who recently transitioned from CIO at Cook Children’s Health Care System to a new role at . Theresa recalls her unlikely path from transplant nurse to technology leader and shares how those dual perspectives influenced the way she thinks about data, trust, and patient care. Their conversation touches on the complexity of pediatric records, the challenges of moving entire hospitals onto electronic systems, and the opportunities she sees for AI to ease the burden on clinicians. Woven through it all are the leadership lessons Theresa carried from the bedside to the boardroom, and now into her work guiding the next generation of healthcare innovation. In this episode, you’ll learn: Why pediatric hospitals face different data challenges than adult care facilities How electronic health record conversions can affect patient safety What healthcare leaders should prioritize in their first 90 days in a new role Things to listen for: (00:00) Introduction to the episode with Theresa Meadows (02:15) Training physicians on early physician order entry systems (08:16) Career lessons from mentors and moving into Cook Children’s (09:53) Unique data challenges faced in pediatric healthcare (13:17) Transitioning hospitals to electronic health records successfully (19:38) Advice for leaders in their first 90 days (23:41) Where AI and technology are taking healthcare next (30:50) Why mentorship starts with speaking up about your goals
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How to Win Stakeholder Buy-In: Lessons from VP of Data, Veronika Durgin
08/27/2025
How to Win Stakeholder Buy-In: Lessons from VP of Data, Veronika Durgin
Most data projects don’t collapse because of the tech. They collapse when stakeholders aren’t involved in the right ways. In this episode of Data-Driven Leadership, Jess Carter sits down with , VP of data, to explore why stakeholder engagement makes or breaks a data strategy. Veronika also shares lessons from two decades in data, from troubleshooting transactional databases to leading enterprise-wide initiatives. She reflects on the moment she recognized data as a true business asset, explains why curiosity and a growth mindset are foundational habits for data leaders, and outlines how to design solutions that deliver value more than once. In this episode, you’ll learn: How to keep stakeholders aligned and invested in your strategy Why data leaders should always think about the exit plan What to do to make unused data valuable to the business Things to listen for: (00:00) Introduction to the episode with Veronika Durgin (02:25) Learning through doing and building a foundation for strategy (05:35) Plan B thinking and lessons from a sledgehammer story (09:04) Early career memories from Y2K to database administration (12:55) Discovering Infonomics and seeing data as a business asset (15:43) Why treating data with a product mindset changes outcomes (19:16) The hidden costs of data hoarding and storage waste (23:33) How to keep stakeholders engaged and aligned on priorities (30:38) Using Six Sigma to frame problems and business impact “Infonomics” by Doug Laney: Veronika’s LinkedIn: Veronika’s Medium: Veronika’s Substack:
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Cybersecurity Isn’t Just the CIO’s Job Anymore
08/13/2025
Cybersecurity Isn’t Just the CIO’s Job Anymore
One phone call. One click. That’s all it takes. In this episode, Jess Carter talks with , VP of Cybersecurity at , about why today’s most dangerous breaches don’t start with technical flaws, but with people. With over 30 years in the field, Jeffrey shares stories of social engineering attacks that bypass sophisticated defenses, explains why traditional compliance measures fall short, and outlines a more realistic framework for security: prevention, detection, and response. Jess and Jeff also dig into human risk management, validation protocols, what it takes to build a culture where security is everyone’s job, and slowing down just might save you. In this episode, you will learn: How attackers use urgency and familiarity to bypass internal controls Why cybersecurity maturity starts with real-world threat alignment What business leaders should ask about their help desk and MFA processes Things to listen for:(00:00) Introduction to the episode with Jeffrey Foresman (06:09) Why compliance training often fails to prevent breaches (08:05) Trusted cybersecurity frameworks for assessing maturity and risk (11:02) How attackers are bypassing firewalls and fooling help desks (13:45) Real-world social engineering tactics every team should know (20:42) Building response plans that reduce downtime and damage (25:25) What to do when employees keep failing phishing tests
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Empowering Employers and Job Seekers with Real-Time Labor Insights
07/30/2025
Empowering Employers and Job Seekers with Real-Time Labor Insights
Regional workforce boards often have access to labor market data but lack tools to make it usable for the communities they serve. In this episode, Jess Carter talks with Executive Director and Workforce Research Analyst from about how their team created interactive dashboards tailored to local needs across 14 counties. Phedra outlines the vision behind the project and what it means to equip employers, educators, and job seekers with actionable data. Jacob shares how they gathered input from stakeholders throughout the build, why usability mattered more than flash, and how this approach is already changing conversations with partners. They also explore how public sector teams can reimagine their role in workforce development by rethinking how data is shared and decisions are made. To check out the dashboards referenced in this episode, In this episode, you will learn: How a small team built three dashboards in three months Why flexible design improves usability across different stakeholder groups What it looks like to lead data projects with empathy and intent Things to listen for: (00:00) Introduction to the episode with Phedra Redifer and Jacob Jimenez (03:20) Phedra and Jacob explain their roles and regional focus (07:46) Why stakeholder requests revealed the need for better data tools (09:20) Common data questions from EDCs and how patterns emerged (13:40) Overview of the three dashboards and how each one is used (17:53) Stakeholder feedback leads to rethinking the career lattice design (21:52) Phedra explains the broader value of real-time, interactive tools (25:02) Advice for boards starting data projects with limited resources (28:44) Why workforce development is more essential than ever
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Solving for Mission-Aligned Outcomes with AI-Driven Grant Management Tool Eddi
07/16/2025
Solving for Mission-Aligned Outcomes with AI-Driven Grant Management Tool Eddi
Public sector leaders are sitting on a wealth of valuable data. But too often, they can’t act on it. In this episode, Jess Carter talks with , founder and CEO of , about how his platform helps government-funded organizations make sense of scattered financial and performance data. Jeremy shares what led him to start Eddi, how the pandemic brought long-standing issues in grant funding and reporting to the surface, and why the focus should be on outcomes, not just compliance. He explains how Eddi is supporting better decisions around budgeting, reporting, and impact. Jess and Jeremy also discuss what it takes to build trust with users, utilize AI in thoughtful ways, and navigate the practical challenges of working in the public sector. They provide a candid look at how data and AI are being leveraged to address challenges in complex public systems. In this episode, you will learn: The role AI can play in making complex data easier to use Why motivation and culture matter more than technical readiness How flexible tools can improve grant management and support long-term outcomes Things to listen for: (00:00) Introduction to the episode with Jeremy Bhatia (02:46) Eddi’s role in helping organizations make data-driven decisions (05:21) How the pandemic created funding challenges and new opportunities (06:01) Overcoming data integration hurdles in public sector organizations (08:51) Jeremy’s lessons from Eddi’s first year in business (13:22) The importance of flexibility in grant management (21:55) How Eddi helps match grants with the right organizations (30:02) Measuring outcomes and lessons learned from the pandemic
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How to Use AI and Data Better in Everyday Life with Jess Carter
07/02/2025
How to Use AI and Data Better in Everyday Life with Jess Carter
From writing better emails to helping her son learn the alphabet, is using AI in unexpected ways. In this Q&A episode, Jess shares how she’s integrating AI into both her professional and personal routines, with real examples that span leadership, data storytelling, parenting, and everyday problem-solving. She offers practical advice for getting started with AI, from building stronger prompts to identifying the tasks where it saves the most time and adds the most value. Along the way, Jess answers listener questions about increasing data literacy without a technical background, working effectively with consultants, and determining what actually works in digital engagement. If you're curious about how to use AI and data more confidently and more creatively, this episode is a great place to begin. Jess also references a few favorite resources throughout the episode, including: The study In this episode, you will learn: Ways to begin using AI in your daily work How to build confidence in data analysis without a technical background What to look for when bringing in a consultant to support your team Things to listen for: (00:00) Introduction to the episode with Jess Carter (01:54) How Jess uses AI as a parent, leader, and executive coach (05:19) Simple ways to get started with ChatGPT in your daily work (08:57) Books and tools to improve your data literacy (13:49) When to bring in consultants and how to get real results from them (24:27) Jess’s go-to method for making sense of messy data (26:52) Jess’s reflection on cancer and story of resilience
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Duolingo's Winning Data Strategy with Bilal Zia, Head of Data Science and Analytics
06/18/2025
Duolingo's Winning Data Strategy with Bilal Zia, Head of Data Science and Analytics
Most people know Duolingo as the fun language app with the green owl, but behind the scenes, it’s a data science team using AI and analytics to transform how we learn. In this episode, Jess Carter sits down with , head of data science and analytics at , to discuss what it takes to lead with data within one of the world’s most popular edtech platforms. Bilal shares how his team builds trust through accurate forecasting and why embedding data scientists into cross-functional teams has changed how Duolingo operates. Drawing on his past roles at the World Bank and Amazon, he reflects on the mindset shift required to move fast without sacrificing rigor and how AI helps them achieve new possibilities while maintaining a focus on the human experience at the heart of learning. In this episode, you will learn: How to structure data teams to increase influence Why fast-growing companies need different data strategies How to build trust through data accuracy Things to listen for:(00:00) Introduction to the episode with Bilal Zia (02:58) Why intrinsic motivation guided Bilal’s career (06:12) How Bilal turned a struggling data team into a high-performing one (08:15) Adapting data strategy to the S-curve model (11:39) The moment Bilal’s team earned leadership’s trust with a single forecast (16:57) What happens when data scientists are treated like product leaders (20:21) Tracking fluency and learner progress in the app (27:40) A look at the AI tools helping Duolingo move faster without losing control
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Southwest Airlines on Making AI Work Across the Enterprise
06/04/2025
Southwest Airlines on Making AI Work Across the Enterprise
AI can feel abstract until it’s tied to something real. At Southwest Airlines, it’s used to improve flight operations, support frontline staff, and help leaders make faster decisions. In this episode, Jess Carter chats with , managing director of artificial intelligence at . He shares how the airline built an AI strategy that works across departments by pairing smart technology with strong data practices. From infrastructure and governance to AI model training and deployment, Justin walks through what it really takes to operationalize AI in one of the world’s most complex industries. He also explains why understanding business processes is needed to make data useful, how human-centered design influences their work, and what it looks like to align AI with ethical standards and long-term strategy. In this episode, you will learn: What it takes to scale AI across an enterprise How AI can improve complex operations without overwhelming people Why understanding the process is just as important as understanding data Things to listen for:(00:00) Introduction to the episode with Justin Bundick (02:52) How Southwest’s data strategy evolved (06:30) Using data to reduce noise and find focus (09:57) Why AI needs strong data governance and process insight (14:07) Building AI models into everyday operations (17:11) Managing risk and ethics with AI governance (24:47) Justin’s vision for the future of AI in airlines
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Building Trust with Data: Inside Indiana DWD’s Governance Journey
05/21/2025
Building Trust with Data: Inside Indiana DWD’s Governance Journey
Data governance depends on data management and vice versa. You need both working together to make data reliable, usable, and secure. In this episode, Jess Carter talks with and from the (DWD). With data management already in place, they recognized the need for data governance to create shared standards, improve data access, and protect sensitive information. That realization led to a phased implementation of data governance by starting with the most urgent needs and working closely with teams to build understanding and trust. They also share how DWD protects sensitive information through strong privacy practices, clear access controls, and data sharing agreements that define how data can be used and who can access it. Stick around ‘til the end of the episode for a sneak peek at something special we’ve never done before! Want to be part of it? or DM her to submit a question—we might feature yours in the upcoming episode. In this episode, you will learn: How strong governance can improve public programs Why cultural buy-in is essential for data governance The role of trust and transparency in data sharing initiatives Things to listen for: (00:00) Introduction to the episode with Diana Barrett and Stephanie Semaan (02:18) Data governance at the Department of Workforce Development (06:17) Challenges with buy-in and siloed systems (09:56) How governance ensures privacy and compliance (15:47) What data sharing agreements really mean (23:04) Applying public sector lessons to private companies
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Where Creativity Meets Data: Inside Asana’s Marketing Strategy with CMO Shannon Duffy
05/07/2025
Where Creativity Meets Data: Inside Asana’s Marketing Strategy with CMO Shannon Duffy
Marketing is often misunderstood, seen as either all creativity or all data. In truth, it’s both. Great marketing lives at the intersection of bold ideas and sharp analytics, and few leaders navigate that space better than , chief marketing officer at . In this episode, Shannon joins to share how she drives marketing that delivers real business results. She explains how data brings credibility to creative work—and how creativity can move the needle on key business goals. They also talk about setting expectations for long-term efforts like brand building and events, helping leaders understand the value of patience and the metrics that matter. Stick around ‘til the end of the episode for a sneak peek at something special we’ve never done before! Want to be part of it? or DM her to submit a question—we might feature yours in the upcoming episode. In this episode, you will learn: The importance of aligning marketing goals with broader business objectives Metrics that matter for brand and event performance Ways to balance creativity with data in marketing leadership Things to listen for: (00:00) Introduction to the episode with Shannon Duffy (03:46) Key business metrics every marketer should know (07:22) Helping executives understand marketing (11:09) How to prove ROI for large-scale events (15:19) Aligning creative marketing with company goals (19:40) Using data and instinct to know when to pivot (21:55) Brand awareness beyond advertising
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How NASWA’s Open Initiative is Bringing a Modern Solution to a Legacy Problem
04/23/2025
How NASWA’s Open Initiative is Bringing a Modern Solution to a Legacy Problem
Unemployment insurance has supported Americans through economic hardship for nearly a century. But its long history brings complex challenges: rigid systems, layered policies, and outdated tech that’s difficult to change. In this episode of Data Driven Leadership, talks with , director of Open UI at the . They discuss the challenges of modernizing unemployment systems and how Open UI is pushing for modular, transparent, and adaptable solutions in a space where innovation is often seen as risky. From procurement hurdles to policy constraints, they unpack the structural barriers that have kept states locked into fragile systems for decades. Allison shares how Open UI is building a collaborative framework that reimagines how unemployment insurance can work better for both administrators and the people they serve. Stick around ‘til the end of the episode for a sneak peek at something special we’ve never done before! Want to be part of it? or DM her to submit a question—we might feature yours in the upcoming episode. Disclaimer: Open UI is an initiative intended to explore, document, and promote best practices in Unemployment Insurance technology including modular technical architecture and implementation. It is not currently a product being built, offered, or sold by the National Association of State Workforce Agencies (NASWA). In this episode, you will learn: What state leaders should consider before launching a new system How Open UI is creating space for shared innovation across states Lessons in leadership and building trust for new initiatives Things to listen for: (00:00) Introduction to the episode with Allison Johnson (06:29) Understanding the complexities of unemployment insurance (11:23) What Open UI is and why modularity matters (16:08) Procurement hurdles and Open UI’s potential (18:13) Modernization is an ongoing process (24:46) Building trust through transparency and small wins Resources:
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When Everything’s Connected: The Role of Data in Public Health
04/09/2025
When Everything’s Connected: The Role of Data in Public Health
A spike in food prices. A livestock disease outbreak. An overwhelmed hospital. These might seem unrelated—until you follow the data. In this episode of Data Driven Leadership, talks with , senior director of health and human services at . They discuss how data brings clarity to the hidden links between the economy, public health, and food safety. Heidi introduces the One Health framework, which brings together human, animal, and environmental data to help leaders spot risks earlier, respond more effectively, and shape smarter policies. She also advises on how to build cross-agency collaboration, modernize systems, and use analytics to drive real-world impact before a crisis hits. In this episode, you will learn: The importance of data visibility in policy and decision-making How different types of data work together to tell a bigger story How state agencies can modernize data collection and analytics Things to listen for: (00:00) Introduction to the episode with Dr. Heidi Steinecker (06:02) Data provides visibility to make decisions (10:03) Decisions are iterative (11:47) The importance of social determinants of health (15:21) Lessons on data exchange from the COVID-19 pandemic (20:06) Enhancing data collection and predictions with technology (24:34) One Health: Integrating environmental, animal, and human data (27:29) Advice for implementing One Health
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EnerSys’ Approach to Product Management: Turning Vision Into Value
03/26/2025
EnerSys’ Approach to Product Management: Turning Vision Into Value
Being skilled in tech and data enables you to create value in any field. In this episode of Data-Driven Leadership, host Jess Carter sits down with , vice president of global product management for the motive power division at . Kerry shares his journey of switching industries, from consulting to leading product management in the battery industry. He explains how his expertise in tech and data helped him build confidence and deliver results in a new role. Kerry also gives a glimpse into the development of EnerSys’ latest data-driven application that aims to democratize their sales process and simplify product selection. Listen in to find out how his team overcame obstacles such as messy data and scope creep to demonstrate real value. In this episode, you will learn: How to transition into a new industry with confidence Why descoping can be a crucial part of achieving project success Steps to break down complex projects into manageable pieces Things to listen for: (00:00) Introduction to the episode with Kerry Phillips (04:32) The need for a product manager at EnerSys (11:46) Building a demonstration tool (14:04) Transferable skills from Kerry’s consulting background (17:14) Technology solutions to democratize the sales process (21:44) Challenges with data governance (23:46) How to manage scope creep and deliver iterative value (25:38) Preparing for a global product launch at EnerSys
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Sharpening Strategic Focus and Leading with Purpose in a Noisy World
03/12/2025
Sharpening Strategic Focus and Leading with Purpose in a Noisy World
How do you know when to pivot or stay on course? The best leaders know the right time to step back, challenge assumptions, and make deliberate choices. In this episode of Data-Driven Leadership, sits down with , president at , to talk about his approach to strategic leadership. They discuss how leaders can maintain clarity, reassess priorities, and ensure decisions align with the bigger picture. John also highlights the importance of leveraging technology to automate repetitive tasks, allowing leaders to focus on the highest and best use of their time—creative thinking, problem-solving, and making decisions that drive real impact. In this episode, you will learn: How to determine if your data strategy is still serving your business Why balancing risk vs. innovation is key to long-term success How tech and AI can help leaders focus on high-value work Things to listen for: (00:00) Introduction to the episode with John Roach (02:45) Staying true to your bedrock of goals (06:09) When to reassess strategy and pivot (10:20) How to differentiate signal from noise (14:34) The barbell strategy: balancing risk (18:22) Borrowing ideas from other industries to innovate (21:42) Technology allows us to be more human (25:02) Practical uses of AI at home and at work
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Building a Data-Driven Culture: Lessons from Bumble, Southwest Airlines and More
02/12/2025
Building a Data-Driven Culture: Lessons from Bumble, Southwest Airlines and More
The most successful companies have this in common: they don’t just have data—they act on it. In this special episode of Data-Driven Leadership, host unpacks key insights from recent conversations with leaders at Bumble, Stanley Black & Decker, Southwest Airlines, and Walker Information. Each company has found a way to use data to support their unique business advantage. Jess discusses how these lessons apply across industries and offers practical ways to think differently about your own data strategy. In this episode, you will learn: How to help your data team deliver real business value The importance of listening to customer feedback Why structured, well-governed data leads to better insights Things to listen for: (00:00) Introduction to the episode with Jess Carter (01:52) Bumble’s 90-day data team strategy (03:36) Walker Information on customer feedback (07:40) Why Stanley Black & Decker treats data as a product (11:48) How Southwest Airlines uses data to put customers first Resources:
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Southwest Airlines Builds a Customer-First Culture with Data and Technology
01/29/2025
Southwest Airlines Builds a Customer-First Culture with Data and Technology
Southwest Airlines is renowned for its exceptional customer service, but what’s the secret behind this success? The answer is data. In this episode, host sits down with Managing Director of Technology and Business Data Delivery . They discuss how real-time analytics and data-driven solutions are at the heart of Southwest’s operations, helping the airline deliver great service, manage unforeseen disruptions, and stay ahead of the competition. You’ll learn what led to Southwest’s bold move to introduce assigned seating and how the airline expertly balances operational efficiency while staying true to its culture of hospitality. In this episode, you will learn: How data powers Southwest Airlines' customer service and operations The value of learning from other organizations with similar values Why customer feedback is critical to shaping business strategies Things to listen for: (00:00) Introduction to the episode with guest France Grenot (05:40) Customer loyalty and hospitality (08:42) Using real-time data for operational efficiency (12:06) Changes to Southwest’s assigned seating scheme (18:05) Using data for pricing and operational decisions (22:31) Sharing best practices with other customer-centric companies (25:34) Customer data privacy at Southwest Airlines
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Improving Student Outcomes Beyond the Classroom with ConnectIndy
01/15/2025
Improving Student Outcomes Beyond the Classroom with ConnectIndy
A student’s success depends on more than just academic learning; it’s also shaped by their health, access to enrichment opportunities, and the support of their family. In this episode, host is joined by , director of the at the Indianapolis Mayor's Office. They discuss , a program adapted from Boston College’s . The program addresses outside factors affecting students' learning potential without putting that burden on teachers. Shaina discusses how every ConnectIndy school has a dedicated coordinator creating tailored plans to connect students and their families with the necessary resources, allowing teachers to focus on classroom instruction. She also highlights how ConnectIndy’s public data dashboard—the first of its kind for City Connects—empowers educators and enables policymakers to make decisions that benefit students holistically. In this episode, you will learn: How ConnectIndy ensures that resources reach students who need them most Why a public dashboard fosters transparency and drives action How Indianapolis is using data to improve the education system Things to listen for: (00:00) Introduction to the episode with guest Shaina Cavazos (03:14) How the City Connects program helps students and teachers (06:09) Early implementation of ConnectIndy (08:51) Empowering donors through ConnectIndy’s dashboard (14:52) Using concrete data to drive change (17:33) Data collection for individual student support plans (18:53) Longitudinal data and continuation of the City Connects program (20:59) Comparing data across different states and programs Resources:
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REPLAY: How Data Is Enhancing the Fan Experience with Machelle Noel of the Texas Rangers Baseball Organization
01/01/2025
REPLAY: How Data Is Enhancing the Fan Experience with Machelle Noel of the Texas Rangers Baseball Organization
In this replay episode, Jess Carter and Data Modeler, , discuss the importance of laying the right foundation for scalable data success. To start, one must ask the right questions and focus on strategy over tools in order to lay the groundwork for scalable, long-term success. Their conversation sets the stage for insights from Resultant’s Client Success Leader, , and of the , whose experience mirrors these concepts. Michelle shares how the Rangers leveraged a Strategic Data Roadmap to prepare for their new, state-of-the-art ballpark. She reveals how starting with strategy enabled her team to integrate real-time data for concessions, ticketing, and operations, enhancing both fan experience and business outcomes. In this episode, you will learn: The framework for building a scalable data model with analytics How to use data to address operational bottlenecks in real-time How a partner can transform your data strategy and outcomes Things to listen for: (00:00) An introduction to the episode with Brittany Goodwin (04:00) Start with strategy before selecting tools (06:50) The importance of modular data models for scalability and efficiency (10:49) Finding quick wins with the right data (13:14) Scaling data analytics with the Texas Rangers Baseball Organization (16:27) Strategic data assessment with Resultant (20:14) Real-time reporting for game day operations (23:31) How data helped the Texas Ranges pivot during COVID-19 (27:09) Sharing key insights with stakeholders Resources:
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Why Treating Data as a Product Means Alignment and Growth for Stanley Black & Decker
12/18/2024
Why Treating Data as a Product Means Alignment and Growth for Stanley Black & Decker
Data should be treated as a product, not an afterthought, to unlock its true potential in driving business success. This is the approach at . Director of Data Product Development takes us behind the scenes of the company’s data transformation. Jason shares how his team tackled the complexities of creating a unified, reliable data platform in a global organization. He highlights the importance of establishing good data governance and listening to user feedback. Data alone doesn’t drive success—it’s how you manage, trust, and use it to create a meaningful impact that makes the difference. In this episode, you will learn: Why treating data as a product can drive better business value The role of user feedback in shaping effective data systems What a “golden record” is and why you need it for data accuracy Things to listen for: (00:00) Introduction to the episode with guest Jason Winterbottom (03:27) How Stanley Black & Decker’s data governance journey began (08:52) The challenges in building a centralized data platform (13:15) Listening to user feedback to improve data systems (19:54) The “golden record” and its role in data management (26:55) Treating data as a product (30:10) Analogies to better understand data governance (36:14) How to get started with generative AI
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How Colorado Is Transforming Whole-Person Health Through Social Health Information Exchange
12/04/2024
How Colorado Is Transforming Whole-Person Health Through Social Health Information Exchange
The healthcare system isn’t perfect, but through the use of tech and data, we can ease the patient experience and ensure critical information is available when needed most. In this episode, and Director of the discuss the implementation of Colorado’s Social Health Information Exchange (CoSHIE) network. They share the importance of seamless health data integration and cite use cases that enhance patient care, reduce administrative burdens, and improve health outcomes. Their collaborative approach respects local needs while building a statewide network to support communities across Colorado. Tune in to learn how data-driven health initiatives are transforming healthcare accessibility and helping Colorado set a national standard for whole-person health. In this episode, you will learn: The social determinants of health and ways to address them Colorado’s approach to making statewide health data useful for community providers How to build trust and ensure security in data-sharing initiatives Things to listen for: (00:00) An introduction to the episode with guests Stephanie Pugliese and Lt. Governor Dianne Primavera (04:16) Health IT for whole-person health (09:32) Colorado Social Health Information Exchange (CoSHIE) (16:05) The social determinants of health (19:44) Improving healthcare for vulnerable populations (23:18) The importance of trust in data-sharing agreements (27:17) Understanding the CoSHIE platform’s capabilities (30:22) How to stay motivated through complex data projects
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Jack Walker Explains How to Improve Customer Experience Without Guesses and Assumptions
11/20/2024
Jack Walker Explains How to Improve Customer Experience Without Guesses and Assumptions
Do you really know how your customers feel, or are you just guessing? In this episode, , president of , reveals why listening to customer feedback is the key to great customer experience. Jack shares the story of his family-run company, which has used data for over 85 years to drive business success by speaking directly to customers. He explains why testimonials, especially negative ones, provide valuable insights for businesses willing to take action. Real feedback is the most valuable data a company can have, surpassing any assumptions made on a customer's behalf. Simply collecting feedback isn’t enough—customers expect you to listen, respond, and improve. In this episode, you will learn: How to transform customer feedback into actionable insights Why negative feedback is an opportunity for growth, not failure The value of customer surveys despite digital advancements Things to listen for: (00:00) An introduction to the episode with the guest, Jack Walker (04:17) The evolution of Walker’s data collection over 85 years (08:00) The advantages of being early tech adopters (11:00) Why feedback is more important than any other data point (13:49) How to turn customer feedback into action (19:09) The future of CX: Gen AI and predictive modeling (22:24) Build leadership skills through hands-on experience
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Love at First Insight: How Data Teams Shape Customer Experience for Smart Growth, with Bumble’s Lina Mikolajczyk
11/06/2024
Love at First Insight: How Data Teams Shape Customer Experience for Smart Growth, with Bumble’s Lina Mikolajczyk
"Ultimately, the goal of a data team should be to have a direct stake in the company’s P&L." According to , director of reporting and analytics at , data should play a role in driving real business impact. In this episode, Lina shares her journey of transforming Bumble’s data team from a reactive service into a proactive force, empowering teams across the company with self-service tools and actionable insights. A key part of the transformation was building a data-driven culture, where leadership buy-in was critical to implementing changes across the organization. With leadership support, the advanced data analytics team evolved into strategic partners for the business. When you leverage data to its full potential, you can make smarter decisions, improve user experience, and measure impact in any industry. In this episode, you will learn: The importance of leadership buy-in for innovation and change Strategies for prioritizing and tracking data projects How to turn analysts into key problem solvers for business growth Things to listen for: (00:00) An introduction to the episode with the guest, Lina Mikolajczyk (06:18) Advice for early-career data professionals (09:15) Bumble’s advanced data analytics team (11:11) Building a self-service data model for stakeholders (13:56) Assessing the impact of Bumble’s data team (19:49) The data maturity curve (22:37) Which projects should data teams prioritize? (26:01) Using data to drive true business value (28:16) How data and analytics help improve Bumble’s user experience Resources:
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How Orange County Courts’ Data Modernization Became a Benchmark of Judicial Innovation
10/23/2024
How Orange County Courts’ Data Modernization Became a Benchmark of Judicial Innovation
Access to the right data can reshape the public sector, driving efficiency and paving the way for more effective justice. In this episode, , Chief Financial and Administrative Officer at discusses how one of the largest court systems in the U.S. modernized its operations. Through the platform, Orange County centralized its data, leading to more streamlined processes, reduced case backlogs, and enhanced collaboration with other counties. Their innovative data approach has improved efficiency and secured millions in funding, making Orange County the blueprint for other court systems to follow. In this episode, you will learn: How data can streamline public sector operations Scalable data solutions for organizations of all sizes How to present data to secure funding and resources Things to listen for: (00:00) An introduction to the episode with the guest, Darren Dang (03:51) The modernization of Orange County courts (08:31) Operational efficiency and the CASE Framework (09:27) How real-time data helped Orange County courts reopen swiftly during COVID (13:20) Statewide data sharing and collaboration (16:24) Advocating for resources with data-driven evidence (19:32) Embracing AI and data for improved public service (25:19) Shifting from private to public sector work
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The Power of Resilience: Leadership Lessons from Life's Toughest Battles
10/09/2024
The Power of Resilience: Leadership Lessons from Life's Toughest Battles
Some of the most valuable leadership lessons come from challenging life experiences. In this episode, host and producer get personal as they talk about battling cancer, from receiving their diagnosis to deciding on a treatment plan—and the way data played a part in their decisions. Now both in remission, Jess and Chelsea reflect on how their journeys have influenced their approach to leadership. They explore how paying attention to your body can help you make better choices. Through their experiences, they learned to be patient when making decisions, to consult with experts, and to trust their judgment—skills that carry over into work and life. This episode is a reminder that data is relevant everywhere, and listening to your body can significantly impact personal well-being and job performance. In this episode, you will learn: How physical and emotional awareness can improve leadership skills The role of self-advocacy in pursuing better outcomes, whether for health or work The importance of collecting multiple data points before finalizing a decision Things to listen for: (00:00) An introduction to the episode with Chelsea and Jess (02:11) Chelsea and Jess’ diagnoses (05:42) How body awareness can help you as a leader (11:45) Advocating for yourself in both health and professional decisions (12:20) Collecting data on treatment and care (18:01) Why you should prepare for low-chance outcomes (22:45) Pause before making a decision (24:34) You have the ability to decide what’s best for you (29:29) Leadership lessons from battling cancer
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How Courage and Creativity in Data Use Moves the Needle Against Workforce Challenges with Emily Fabiano
09/25/2024
How Courage and Creativity in Data Use Moves the Needle Against Workforce Challenges with Emily Fabiano
To address workforce issues plaguing the country, the public and private sectors must come together to find a solution. In the fourth episode of the workforce miniseries, founder and CEO joins guest host to discuss how cross-agency collaboration can drive change. With shared goals and a solid implementation plan, state agencies and nonprofits can transform workforce policies for good. This episode highlights the importance of trust, communication, and data-driven decision-making to address skill gaps and employment outcomes. In this episode, you will learn: What successful cross-agency collaborations look like in practice How data transparency can empower individuals and leaders alike Why employers need to be involved in creating sustainable workforce programs Things to listen for: (00:00) An introduction to the episode with the guest, Emily Fabiano (02:18) Navigating cross-agency collaborations (06:40) Building Ohio's TechCred program (13:26) Why partnerships fail (19:18) How Workmorphis unites the public and private sectors (21:01) Engaging employers in workforce initiatives (27:30) How to be creative and courageous in using data Resources:
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Closing Workforce Gaps Through Data Sharing and a Skills Focus with John Pallasch
09/18/2024
Closing Workforce Gaps Through Data Sharing and a Skills Focus with John Pallasch
While many programs are designed to help job seekers, the lack of coordination between each initiative thwarts the impactful results everyone seeks. In this episode of the workforce miniseries, founder and CEO of One Workforce Solution, , talks with guest host about bringing together different state agencies for seamless service. Having worked for the U.S. Department of Labor and Kentucky’s Office of Employment and Training, John has unique, first-hand insights into how government offices can make it easier for people to access training and job opportunities. He shares examples of how coordinated data efforts can improve the user experience for citizens and remove obstacles to ensure effective delivery. In this episode, you will learn: How fragmented workforce systems impact job seekers Why data integration is key to unlocking better employment opportunities How to adopt skill-based hiring and utilize AI for better job matching Things to listen for: (00:00) An introduction to the episode with guest John Pallasch (01:50) The challenges of bringing together fragmented workforce systems (06:35) Successful state programs that serve job seekers (09:24) How to break down barriers and bureaucracy (15:54) Skills-based hiring and AI matching (21:40) An employer's role in workforce development (24:58) Serving candidates as one workforce Resources:
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How INvets Uses Data to Help Veteran Families, Employers, and the State with Sarah Harrison
09/11/2024
How INvets Uses Data to Help Veteran Families, Employers, and the State with Sarah Harrison
How can we ensure that veterans find meaningful work after service? In this episode of the workforce miniseries, , interim CEO of , joins guest host to explore the unique challenges veterans face as they transition to civilian careers. Sarah discusses how INvets is using data and technology to help veterans find meaningful work opportunities in Indiana and why community involvement is crucial in supporting these efforts. She also shares compelling success stories and outlines the strategic use of data to make impactful matches between veterans and employers. In this episode, you will learn: How real-time data can improve job placement and workforce development programs What role data plays in tracking needs and outcomes for veterans How to use data to build and sustain partnerships between organizations Things to listen for: (00:00) An introduction to the episode with guest, Sarah Harrison (03:36) Challenges veterans face in transitioning to civilian careers (09:11) How the INvets platform connects veterans with jobs (13:45) Finding the right fit for veterans and their families (18:11) The future of INvets (20:23) Supporting veterans in the community
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Put End Users First: Vermont’s Data Modernization Approach for Workforce Solutions with Michael Harrington, Commissioner, Vermont Department of Labor
09/04/2024
Put End Users First: Vermont’s Data Modernization Approach for Workforce Solutions with Michael Harrington, Commissioner, Vermont Department of Labor
When workforce issues go beyond finding workers, you must dig deeper. In this first episode of the workforce miniseries, Commissioner of the joins guest host to discuss the root causes behind the labor shortage. Harrington explains how Vermont is using cutting-edge technology to improve service delivery and why community-level changes are essential to expanding the state’s workforce. He also shares the importance of real-time data collection and meaningful visualization to drive impactful decisions. Data and AI can improve services, inform decision-making, and offer better outcomes for citizens and businesses. In this episode, you will learn: Why real-time data is crucial to achieving desired outcomes How AI and digital modernization can transform operational efficiency The impact of well-presented data in conveying insights Things to listen for: (00:00) An introduction to the episode with guest, Michael Harrington (01:33) The underlying issues affecting Vermont’s labor shortage (09:18) Modernization of government systems (15:48) Upskilling the workforce with AI (20:20) Using data to improve efficiency and transparency (23:16) Accessing data hub
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From Newcomer to Expert: The Data Secret Behind Crime Junkie’s Success with Founder, Ashley Flowers
08/28/2024
From Newcomer to Expert: The Data Secret Behind Crime Junkie’s Success with Founder, Ashley Flowers
Podcasting has been incredibly popular for over a decade, but you might be surprised to learn that quantitative data is still scarce in this industry. In this episode of #DataDrivenLeadership, Crime Junkie’s award-winning creator and podcast host shares the humble beginnings of her show and how she used data to build her media company, audiochuck. Ashley shares how to make the best use of limited metrics and what she’s doing to overcome this hurdle. She also discusses her nonprofit work through Season of Justice, highlighting the power of data in advocacy and social impact. You won’t want to miss it. In this episode, you will learn: Building a data-driven culture, even in creative environments The importance of fan engagement and how data helps serve fans better Overcoming information barriers in traditional industries with new technology Things to listen for: [00:00] An introduction to the episode [01:56] Defining success and passion in business [07:16] Data in crime investigations [13:18] Running a media business with data [18:40] Data is crucial for business success [21:07] Advocacy and giving back Resources
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Unlocking Human Connection in Data Storytelling with Christopher Chin
08/14/2024
Unlocking Human Connection in Data Storytelling with Christopher Chin
Have you ever wondered how to transform dry data into compelling stories that captivate your audience? Or how top leaders master the art of communication in data-driven environments? Good news—in this episode of Data-Driven Leadership, host Jess Carter sits down with returning guest Christopher Chin, a renowned leadership communication coach for data and tech professionals, to discuss just that. Christopher, the founder of , shares his secrets to effective data storytelling, an essential skill for any leader facing complex challenges. He emphasizes why communication skills are more vital than ever, even in technically focused roles, and shares strategies for balancing technical expertise with soft skills to make your data presentations truly resonate. Christopher also shares his personal journey from shyness to confident speaker, offering valuable tips on mindset and daily improvements. By tuning in, you'll discover how to frame your presentations as compelling stories that reflect your organization's mission and connect with your audience on a human level. In this episode, you will learn: Why it is crucial to weave data into compelling narratives that resonate with your team's human experiences Why you need to balance technical precision with soft skills How simplifying complex data for your audience clarifies your message and drives your desired outcomes Things to listen for: [00:00] An introduction to the episode [06:13] A use case for data storytelling around what transportation students use to go to school [07:12] Why data must be tied to a human-centric mission [12:42] How data literacy empowers leaders to engage confidently [18:50] Overcoming shyness by reframing self-perception [23:16] Measurement challenges in learning and development [26:05] Discovering the power of your voice Resources:
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