ABA Banking Journal Podcast
Bank executive insights, unique business strategies, regulatory updates from D.C., and fun banking stories—all this and more on the ABA Banking Journal Podcast, brought to you weekly by the American Bankers Association's award-winning podcast team.
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One community bank’s fight against a mass text scam
01/16/2025
One community bank’s fight against a mass text scam
Today's episode features a crossover from ABA's brand new podcast series: ABA Fraudcast: Cyber and Fraud with Paul Benda. Community banks can be targets of large-scale fraud, just like larger banks. On the inaugural episode of the ABA Fraudcast, former ABA Chair Dan Robb, president and CEO of Jonesburg State Bank in Missouri, describes the recent targeting of his bank by fraudsters who texted thousands of residents of his community, seeking access to customer accounts. What followed for Robb and his team were fast lessons on all the areas his bank was prepared for, and a few challenges that were surprising. “We are no longer dealing with a mom-and-pop criminal,” says ABA’s Paul Benda, Fraudcast host. “This is institutional crime.” To find the ABA Fraudcast, visit or look for it in your favorite podcast app.
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How boards can position their banks to navigate change
01/08/2025
How boards can position their banks to navigate change
From AI and crypto to complex regulatory challenges and increasingly diverse markets, bank executives face increasingly complex strategic decisions — and so do bank boards as they set and oversee the strategic direction for their banks. And yet, the average age of bank directors is 76, and many do not have expertise in these critical challenges affecting banks. On the latest episode of the ABA Banking Journal Podcast, veteran bank board members and executives Jenn Docherty and Virginia Varela discuss how bank boards can position their banks for success in a challenging environment. They discuss the importance of sourcing diverse expertise and how board members can start and lead difficult conversations about where their banks need to go, creating space for new ideas and giving management more flexibility — and more incentives — to innovate. Docherty and Varela will discuss these topics and more at the , Feb. 16-18 in Phoenix.
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The behavioral psychology of the Christmas savings club
12/20/2024
The behavioral psychology of the Christmas savings club
In this holiday bonus episode — — host Evan Sparks digs into the Banking Journal archives to learn more about the “Christmas Club” savings vehicle, and what this financial product says about human psychology and behavioral economics. .
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Making the feeling ‘mutual’ for a new generation of bank customers
12/18/2024
Making the feeling ‘mutual’ for a new generation of bank customers
“Well, your money’s in Joe’s house, that’s right next to yours. And in the Kennedy House, and Mrs. Macklin’s house, and, and a hundred others. Why, you’re lending them the money to build, and then, they’re going to pay it back to you as best they can.” Seventy-eight years ago, George Bailey memorably explained the operation of a mutual savings and loan to a national audience in It’s a Wonderful Life. But while today’s bankers understand mutuality, do today’s potential clients? On the latest episode of the ABA Banking Journal Podcast — — bank leaders Gregg Tewksbury and Lori Dufficy discuss a new campaign, , that aims to educate consumers about mutual bank ownership. Among other things, they talk about: Why present, and future, customers need to be educated about the distinctive values of mutuality. How the campaign developed messaging that resonates with consumer. The role of the campaign in helping mutual bank employees understand their unique value proposition and take pride in their work. . If you can’t see the audio player above, to listen to this week’s episode. View the campaign at . about public opinion on mutuality. Register for the , April 6-7 in Washington, D.C.
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Opportunities in the Congressional Review Act, the ‘other CRA’
12/12/2024
Opportunities in the Congressional Review Act, the ‘other CRA’
The rarely used Congressional Review Act provides an opportunity for Congress and the president to overturn regulatory rulemakings — and the GOP trifecta in 2025 will bring new regulations up for review. On the latest episode of the ABA Banking Journal Podcast — — ABA experts Kirsten Sutton and Ginny O’Neill break down details about CRA that bankers need to know: Which rulemakings are subject to CRA disapproval resolutions — in financial services, principally and the . How the GOP Congress might prioritize regulatory actions for CRA resolutions. The limitations on CRA and why, as Sutton says, “this is not a magic wand situation where Congress can just step in and CRA everything that we have a problem with.” .
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What you need to know about beneficial ownership and customer due diligence in 2025
12/04/2024
What you need to know about beneficial ownership and customer due diligence in 2025
Saved by the bell? Millions of American businesses faced a January 1 deadline to register their beneficial owners with the Financial Crimes Enforcement Network — until a federal judge yesterday stopping FinCEN from enforcing the deadline. On the latest episode of the ABA Banking Journal Podcast — — ABA experts Heather Trew and Jonathan Blum discuss: What bankers and their business clients need to know about the preliminary injunction and its provisions. How the preliminary injunction does not affect financial institutions’ customer due diligence requirements — even if businesses are not required to report their beneficial ownership information to FinCEN, banks are still obliged to collect it from clients as part of CDD. Potential ramifications for AML/BSA activities if the Corporate Transparency Act that authorized the BOI registry is found to be unconstitutional. How this and other cases challenging the BOI registry may shake out, as well as the range of views on Capitol Hill on where to go from here. How ABA is engaging with both the current Congress and administration, and will advocate with the next Congress and incoming presidential administration, on these issues. .
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Memory, nostalgia and the power of sonic branding
11/25/2024
Memory, nostalgia and the power of sonic branding
Advertising jingles: corny or clever? “Imagine the repetition over years in a community that hears it regularly,” says Clark Hook of Financial Marketing Solutions. “It’s whether you love or hate jingles, you cannot deny the power of that mnemonic device to put attribution to the things you’re putting into the world.” On the latest episode of the ABA Banking Journal Podcast — — we take a look at bank jingles past and present. Expert bank marketers discuss: How and why community banks still find value in their jingles. The use of “sonic branding” and audio signatures as an alternative to traditional sung jingles — and how that sonic branding builds on historically successful and long-running jingles. The role of music in memory and brand recognition. Where banks overseas are using jingles. The interesting intersections between bank marketing and pop music. Read Craig Colgan’s recent .
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Why middle market businesses are growing more optimistic
11/20/2024
Why middle market businesses are growing more optimistic
Middle market businesses don’t get the attention of the Fortune 500 or the love that small businesses get from policymakers, but these firms are still — accounting for a third of private-sector GDP and employing up to 50 million Americans. On the latest episode of the ABA Banking Journal Podcast — — KeyBank commercial bank president Ken Gavrity discusses the outlook for the middle market, defined as businesses with annual revenues of $10 million to $1 billion. Among other topics, Gavrity discusses: Why middle market business leaders have . How middle market firms’ cost control and resilience-building during the inflationary period position them well as rates begin to come down. The improvement in the talent outlook for middle market firms. How middle market businesses are prepared to capitalize on the efficiencies, including automation and AI, that they instilled in the past few years. How KeyBank integrates its commercial payments business with its middle market services. .
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Tax reform comes into focus for 2025
11/14/2024
Tax reform comes into focus for 2025
The Republican sweep of the presidency and Congress, with extremely narrow control of the House, sets up tax policy as a major issue in 2025. With many provisions of the 2017 Tax Cuts and Jobs Act expiring at the end of next year and tax policy changes able to be passed on a simple-majority basis through budget reconciliation, bankers can expect to see tax policy front and center. On the latest episode of the ABA Banking Journal Podcast — — ABA VP Joey Connor discusses what to expect from the tax policy debate in 2025, including: The priority of extending Section 199(a) provisions for Subchapter S banks. Potential approaches to paying for a multi-trillion-dollar tax package. Issues related to credit union taxation and the base erosion that accompanies CU purchases of community banks. A range of complex technical tax issues, including GILTI, BEAT and Pillar 2 changes.
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Strategies to help America’s agricultural producers
11/07/2024
Strategies to help America’s agricultural producers
With commodity prices falling and producer expenses rising, it’s a difficult moment for America’s agricultural economy. On the latest episode of the ABA Banking Journal Podcast — — Dakota Mac loan production officer Caleb Hopkins discusses strategies ag lenders are using to support their clients through this cycle. As chair of ABA’s Agricultural and Rural Bankers Committee, Hopkins also provides a preview of the upcoming . .
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Rebuilding ‘the great Virginia regional bank’
10/29/2024
Rebuilding ‘the great Virginia regional bank’
John Asbury didn’t need a new job in 2016, but when he saw an opportunity build something lost in the 1990s — what he calls “the great Virginia regional bank” — . Eight years later, Richmond-based Atlantic Union Bank has more than tripled in size and is on track to reach nearly $40 billion in assets after completion of an of Sandy Spring Bank. On the latest episode of the ABA Banking Journal Podcast — — AUB CEO Asbury talks about the transformation of the bank. He also discusses his agenda as , including advocating to remove arbitrary asset thresholds that distort banks’ strategic growth plans, his approach to leadership development at the bank and his commitment to diversity, equity, inclusion and belonging.
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Breaking down crypto investment scams
10/23/2024
Breaking down crypto investment scams
Crypto investment scams cost Americans billions of dollars. The scammers start small with confidence or romance scams and gradually work their way up to demanding ever larger “investments.” On the latest episode of the ABA Banking Journal Podcast — — officials from the FBI’s Criminal Investigative Division and the Commodity Futures Trading Commission break down how these scams work, typologies and red flags bankers should look out for and how banks can build proactive partnerships with law enforcement. They also discuss a on these scams produced jointly by the ABA Foundation and several government agencies.
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Laser-focused on the customer experience
10/17/2024
Laser-focused on the customer experience
How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.
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A place for regional banks: How BOK Financial finds and fills local needs
10/09/2024
A place for regional banks: How BOK Financial finds and fills local needs
As president and CEO of $50 billion-plus BOK Financial, Stacy Kymes spends time thinking about the role of regional banks in the U.S. economy. On the latest episode of the ABA Banking Journal Podcast — — Kymes talks about how BOK Financial finds unique niches and meets the credit and capital market needs in its core mid-America markets. Among other topics, Kymes discusses: BOK Financial’s diversified business model that balances lending with fee businesses like an EFT network and treasury and wealth management. The role of Tulsa, Oklahoma-based BOK Financial in financing the energy economy. BOK Financial’s tribal banking programs in Oklahoma and New Mexico, including a unique mortgage loan product for tribal lands. The bank’s plans to grow share in core markets of Tulsa, Oklahoma City, Denver, Phoenix, Dallas and Houston. BOK’s approach to talent management, recruitment and acquisition. The importance of having banks headquartered in “flyover states” that can meet the capital markets needs of large and middle-market firms.
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How a Latin American banking franchise is growing in South Florida
10/03/2024
How a Latin American banking franchise is growing in South Florida
Miami is often described as the northernmost city in Latin America, or sometimes as Latin America’s business capital. On the latest episode of the ABA Banking Journal Podcast — — Banesco USA President and CEO Cali Garcia-Velez discusses how he and his team are growing a Latin American banking franchise in South Florida and Puerto Rico. Among other topics, Garcia-Velez discusses: The origins of Banesco USA, which is an independent U.S.-chartered bank that is part of a franchise of other Banesco banks across the Americas. Banesco USA’s growth plans in the turbocharged South Florida market, including its pivot into C&I lending and residential mortgages to balance its commercial real estate portfolio. How Banesco USA’s loan growth was fueled by a capital award from the Treasury Department’s for minority depository institutions. His own journey as a banker, which included turnaround assignments at troubled banks in Puerto Rico.
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When going through a core conversion pays off
09/25/2024
When going through a core conversion pays off
Most bankers dread the thought of a core conversion, but once that decision is made, the process can open up new opportunities for strategic growth. On the latest episode of the ABA Banking Journal Podcast — — Webster Five CIO Kate Megraw discusses her bank’s conversion and what she learned. Among other topics, Megraw explains: How a new core met the business strategy needs of Massachusetts-based Webster Five. The process of developing an RFP, exploring models and working with a core selection consultant. The role of commercial client growth in driving the need for a new core platform. Challenges and successes experienced in the conversion process. Megraw will join fellow Core Platforms Committee members to discuss conversions at the , Oct. 27-29 in New York City.
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‘At the end of the day, it’s all about financial empowerment’
09/18/2024
‘At the end of the day, it’s all about financial empowerment’
As chief corporate responsibility officer for Webster Bank, Marissa Weidner works across the bank’s footprints and business lines to help advance the bank’s goals of financial empowerment. On the latest episode of the ABA Banking Journal Podcast — — Weidner discusses the many dimensions of how this takes shape at the northeastern regional bank. Among other topics, she explores: Webster’s focus on access to capital for small businesses, including those owned by minorities and women. How Webster designed its focused on homeownership. Webster’s innovative “finance labs,” built in partnership with local schools and nonprofit partners, to provide hands-on financial experience for young people from low-to-moderate-income areas. The role of in Webster’s financial inclusion strategy. Weidner also discusses her career journey — including experience in economic development, bank human resources and bank merger integration — that led her to her current role. .
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More tools to tackle check fraud
09/12/2024
More tools to tackle check fraud
Fraud is front and center for America’s banks, and on the latest episode of the ABA Banking Journal Podcast — — ABA’s Paul Benda and Peter Cook discuss several recent initiatives taken by ABA to help banks tackle fraud from a variety of fronts. Benda discusses ABA’s recently expanded , which is free to all banks and now encompasses other forms of fraud to facilitate prompt claims. He also explores new tools banks are using to tackle rising fraud numbers. Meanwhile, Cook discusses the latest incarnation of ABA’s award-winning anti-phishing campaign — returning for a fourth year in October and also free to all banks — and previews a new companion initiative, , that educates consumers about how to avoid becoming unwitting victims of check fraud.
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A Canadian bank’s versatile business model
09/04/2024
A Canadian bank’s versatile business model
Earlier this week, VersaBank on its purchase of Stearns Bank Holdingford N.A., giving the Canadian point-of-sale lender a point of entry into the U.S. market. On the season eight premiere of the ABA Banking Journal Podcast — — VersaBank founder and CEO David Taylor discusses the bank’s growth plans in the United States. Taylor also explores his career history in banking, the story of VersaBank as the first new bank to receive a license in Canada in 18 years, how the bank developed a deposit broker network in Canada, VersaBank’s point-of-sale lending strategy (and how it can acquire loans without any equity from the finance company), and VersaBank’s talent and culture. .
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Are credit unions overspending on marketing?
07/26/2024
Are credit unions overspending on marketing?
Consumers everywhere see and hear credit union marketing campaigns, from to big stadium and Super Bowl sponsorship deals. In fact, according to a from ABA’s Dan Brown and Robert Flock, credit unions spend more than double what comparable banks do on marketing as a percentage of net income. But why do credit unions, which serve members from defined fields of membership, spend so much? On the ABA Banking Journal Podcast, Brown and Flock break down the legislative and regulatory history of fields of membership and how the average credit union has more than doubled its “potential membership” since new rules were finalized in 2015, using their taxpayer subsidy to fuel growth via marketing rather than lower rates and costs for their members.
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M&A outlook with Paul Davis
07/18/2024
M&A outlook with Paul Davis
At the midpoint of the year, what’s the M&A outlook like for community banks? On the latest episode of the ABA Banking Journal Podcast, ABA Banking Journal Contributing Editor Paul Davis discusses what he’s seeing with mergers and acquisitions and what to expect for the remainder of 2024. Davis, the founder of newsletter, also discusses what he’s hearing from banks about succession planning and talent and talks about budget forecasting, an area the for 2025.
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Understanding how monetary policy shapes SOFR
07/11/2024
Understanding how monetary policy shapes SOFR
On this episode of the ABA Banking Journal Podcast, ABA economist Jeff Huther discusses recent dynamics with the Secured Overnight Financing Rate, the “world’s most important number.” Huther delves into topics in his his , exploring how quantitative tightening has pushed SOFR toward the upper end of the Federal Open Market Committee’s rate target range, the effects of monetary policy mechanisms like the Overnight Reverse Repo Facility, and how banks and other SOFR users can manage volatility that may emerge in the rate.
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Banking and the American founding era
07/02/2024
Banking and the American founding era
To mark Independence Day this week, this classic replay episode of the ABA Banking Journal explores the role of banking and finance in the American Revolution and the founding era. John Steele Gordon is an acclaimed economic historian whose books include Hamilton’s Blessing, The Great Game and An Empire of Wealth; he is also the ABA Banking Journal’s “” columnist. In this episode, Gordon discusses: How not having any chartered banks prior to 1782 put the United States at a disadvantage during the Revolution. Conversely, how the Bank of England was a “secret weapon” for Britain during the war. The role of patriotic financiers like Robert Morris in achieving U.S. victory. The debates over a central bank in the post-revolutionary period and how they contributed to the development of the Constitution.
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What the C-suite needs to know about redlining enforcement
06/27/2024
What the C-suite needs to know about redlining enforcement
“We’re seeing banks that have never been scrutinized before for redlining and being told that they have risk that they have not before and risk in ways that they’ve never really viewed it before,” says Andrea Mitchell. “We’re in some new territory, and I think it’s important for CEOs to understand what their compliance officers and legal departments are seeing on the ground.” In the latest episode of the ABA Banking Journal Podcast — sponsored by — Andrea Mitchell, a top fair lending attorney, reviews the latest trends in redlining enforcement. She reviews cases brought by the Justice Department, the importance of screening programs, planning for entering new markets, the role of peer analyses in managing redlining risk and the effects of redlining enforcement on M&A activity. Mitchell also discusses the intersection of DOJ enforcement and prudential supervision, noting that “if your regulator thinks you’re doing very well, even in in terms of minority market lending, and is relying on your CRA rating, there’s nothing that prevents HUD or DOJ or other agencies from scrutinizing you.”
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A bank CEO’s front-seat view of risk, survival and recovery
06/21/2024
A bank CEO’s front-seat view of risk, survival and recovery
Brent Beardall thinks bankers need to be more comfortable with risk. “We’re not out there taking crazy risk, but my point is don’t be afraid to fail,” says the president and CEO of WaFd Bank, based in tech-focused Seattle. “If you’re going to fail: fail quickly, fail small. That’s the two requirements I have, because if you’re not failing, you’re not trying hard enough.” In the latest episode of the ABA Banking Journal Podcast — sponsored by — Beardall discusses technology experiments that didn’t work, and those that did. He discusses the bank’s tech lab subsidiary Archway Software and its combined voice- and phone-based authentication for wire transfers. Beardall discusses WaFd’s commercial real estate portfolio, which he notes is majority “stabilized multifamily, which is the safest asset class that we or any bank can make.” Office buildings — the most distressed CRE asset class — account for just 4% of WaFd’s portfolio, Beardall says, noting that beyond the office headlines. Finally, Beardall talks about his remarkable personal story of in early 2023. “You’re flying on a jet airplane to go to the Rose Bowl, and all of a sudden you go from being pretty good to fighting for your life and you realize just how vulnerable you are and how precious life is because it can change in a heartbeat,” he says. “People that I competed with, bankers that I would compete with, they set it all aside and said, “Let’s focus on helping each other.’ We have a lot more in common than we have in terms of differences, and let’s give equal weight to what we have in common and work together for the collective good.”
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Building successful careers in bank risk and compliance (part 2)
06/14/2024
Building successful careers in bank risk and compliance (part 2)
“I need people who understand technology and the business more than I need people who understand compliance,” says Greg Imm, who recently retired as chief compliance officer at M&T Bank. “I can teach them compliance. I cannot teach them technology. We are paying much more attention on what is going on in technology that never existed five, six years ago.” The latest episode of the ABA Banking Journal Podcast — sponsored by — features part two of a two-part conversation with Imm and David Kelly, retiring chief risk officer at Denver-based FirstBank. At in Seattle, Kelly was awarded the Distinguished Service Award for Risk, and Imm was honored with the Distinguished Service Award for Compliance. In part two, Kelly and Imm discuss the role of technology in the compliance and risk disciplines, how they hire and coach talent, and their involvement with ABA and other professional development providers over their careers. This episode is presented by . Listen to of this conversation.
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Building successful careers in bank risk and compliance (part 1)
06/12/2024
Building successful careers in bank risk and compliance (part 1)
In a time of heightened regulatory risk and business challenges, “that’s where the risk professionals become very important,” says David Kelly, CERP, who recently retired as chief risk officer at Denver-based FirstBank. “Those relationships across business lines, because the risk will flow across those business lines, and getting stakeholders together to have those conversations.” The latest episode of the ABA Banking Journal Podcast — sponsored by — features part one of a two-part conversation with Kelly and Greg Imm, the retired chief compliance officer at M&T Bank and Fifth Third Bank. At in Seattle, Kelly was awarded the Distinguished Service Award for Risk, and Imm was honored with the Distinguished Service Award for Compliance. In part one, Kelly and Imm discuss their experience across different institutions — Kelly spent most of his career at FirstBank, while Imm worked at numerous large and regional banks as well as the Federal Reserve Bank of San Francisco. They also discuss the evolving role of technology in risk and compliance professionals and how soft skills contribute to risk and compliance career development. This episode is presented by .
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Pathward’s road to innovation in financial inclusion
06/06/2024
Pathward’s road to innovation in financial inclusion
On the latest episode of the ABA Banking Journal Podcast — sponsored by — Anthony Sharett, president of Pathward N.A., discusses how his FDIC-insured bank works alongside depository institutions to expand offerings that enhance financial inclusion and reach the unbanked. Sharett discusses Pathward’s reloadable co-branded prepaid card business — which can help a bank offer a — as well as its gift card business line. Sharett discusses how Pathward uses a design thinking approach to work with its bank clients to “co-create” products. “There are lots of banks out there that are providing valuable services to customers, providing solutions, providing products that they need, but is there a gap?” He also talks about new areas where Pathward is branching out, including commercial finance solutions like merchant services, and working capital. “As we think about financial inclusion and financial education and bringing people through that journey of creditworthiness, we are excited about the credit builder product for small and midsize businesses, which are really those entrepreneurs that are the backbone of how we just expand commerce in the United States,” he says. During the conversation, Sharett also talks about his own background in bank leadership as an attorney who rose up the ranks on the risk and compliance side of banking, and he discusses how Pathward, formerly known as Metabank, developed its new brand when it to newly renamed Meta Platforms. This episode is presented by .
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Maximizing business, client value from SBA loan programs
05/10/2024
Maximizing business, client value from SBA loan programs
What’s new with Small Business Administration lending this year, and how can bankers maximize the value of the SBA loan guaranty programs? On the latest episode of the ABA Banking Journal Podcast — sponsored by — Erik Daniels of U.S. Bank, the nation’s fourth-largest SBA originator by number of loans, talks about how U.S. Bank builds SBA into its overall business banking strategy. Daniels highlights the role of SBA lending in making efficient use of capital, mitigating risk, providing more tailored solutions to businesses and driving Community Reinvestment Act impact. He also talks about the value the bank gets out of making SBA loans as a portfolio lender, “which gives our customers great opportunity with rate structure, modifications, any flexibility down the road. . . . Being a portfolio owner gives us the optionality to help them in any way that we can to make their experience a good one.” Daniels also discusses anticipated changes to SBA programs in 2024 and 2025, and he shares insights on the small business outlook from U.S. Bank clients and survey research. This episode is presented by .
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Is it time to kill the paper check?
05/03/2024
Is it time to kill the paper check?
Checks have become so marginal that the Federal Reserve’s Survey of Consumer Payment Choice relegates them to a category of “other,” which, along with prepaid cards and money orders accounted for less than 9 percent of all payments in 2022. But checks aren’t entirely dead, with 11.2 billion still written in the U.S. in 2021. Meanwhile, their use by criminals as a vector of fraud has shot up. Which raises the question: The paper check won’t die. Is it time to kill it? This episode of the ABA Banking Journal Podcast — sponsored by — sets out to answer that question, with the help of top bankers and experts in the payment space.
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