Business Infrastructure - Curing Back Office Blues

Scaling a fast-growing small business can seem daunting, especially when you’re cut off from operational resources normally reserved for larger enterprises. As a world-renowned business infrastructure expert, Alicia Butler Pierre has dedicated the past 16 years of her career to closing this knowledge gap. Each Sunday, she and her guests pull back the curtain of their successful businesses to share the people, processes, and tools to scale. If you’re an ambitious entrepreneur seeking actionable tips and resources to structure and scale in a profitable and sustainable way, this is the podcast for you!

300: The Grand Finale with Jared Easley 08/25/2024

299: Growth Strategies Masterclass Recap - The Big Reveal 08/18/2024

298: Growth Strategies Masterclass - End of Season Wrap Party 08/04/2024

297: Using Christina Barsi’s Circle of Ease Tool to Build Personal Infrastructure 07/21/2024

296: Christina Barsi Explains Why Your Personal Infrastructure is Key to Sustainable Business Growth 07/14/2024

296: Christina Barsi Explains Why Your Personal Infrastructure is Key to Sustainable Business Growth It’s hard to believe, but we’re at the last topic of our Growth Strategies Masterclass. At this point, we’ve had guests share their expertise on the following: Vetting and validating growth ideas, Creating a strategic growth plan that includes validated ideas, Developing project plans to implement your company’s growth strategy, Growing your business through strategic partnerships, and Building your business to sell it for maximum value. With all the planning tools we’ve learned for strategically growing our businesses, there’s still the possibility that our plans may not unfold the way we envisioned. Our ability to handle unforeseen events or challenges that can halt our plans determines whether we’ll stay in the entrepreneurial race. The real question to ask yourself is, “Are you comfortable with potentially having to pivot?” This is what our next guest, Christina Barsi, is here to talk to us about. As a former actor turned entrepreneur and owner of a successful podcast production company, she’s a shining example of what can happen when you intentionally integrate decision-making and fulfillment into your entrepreneurial endeavors. Barsi’s career transition experiences as a compelling example for entrepreneurs seeking to establish a personal infrastructure that resonates with their passions. In part 1 of this two-part episode, Barsi explains why: Creating a personal infrastructure that aligns with your company’s business infrastructure is critical for achieving self-fulfillment, Distinguishing between internal data and external data is key to establishing a foundation for business growth strategies, and Calibrating your mindset is necessary for assessing the work that brings you joy and will ultimately enable you to create action plans to bring growth plans to fruition. Navigating business pivots and transitions effectively requires intentional decision-making and introspection. Join us on this journey of self-discovery as a pathway to lasting business success! 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/32081452

295: Scale to Sell – How I Plan to Exit the Business I Founded and Love 07/07/2024

295: Scale to Sell – How I Plan to Exit the Business I Founded and Love We’re at the next stop on our Growth Strategies Masterclass this season and it involves exit planning. Now, you may be thinking, “I thought we were talking about growing our businesses, not exiting them!” But the truth is, exiting your business by selling it can in fact be a smart move especially if you are seeking what our last guest, Carl Nicpon, described as “Freedom 2.0.” Building your company to eventually sell it requires significant work in formalizing business infrastructure and strengthening financial health. In this latest episode, our producer and host, Alicia Butler Pierre, reveals why she wants to sell Equilibria, Inc. (the underwriter of this show) as part of the company’s long-term strategic growth plan. This requires a level of honesty, introspection, and selflessness that few entrepreneurs dare to think about let alone act on. Along the way, Alicia shares her story in hopes that it will also inspire you to: Focus on specific business infrastructure elements to build or improve, Discover the financial metrics required to attract future investors, partners or buyers, Build a dashboard to track core operational activity, Consider funding as a source for raising capital required to scale operations, and more! You’ll also gain access to additional resources where you can learn more about how to: 1) sell your business, 2) find the optimal exit planning strategist, and 3) get maximum sale value for the business you’ve worked so hard to build and grow. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31980722

294: Carl Nicpon Explains How to Build a Sustainable Business You Can Sell at Maximum Value 06/30/2024

294: Carl Nicpon Explains How to Build a Sustainable Business You Can Sell at Maximum Value Whether your growth idea involves starting a new business, a new product or service, or pivoting altogether, it’s wise to begin with the end in mind. In other words, you need to know your exit strategy. It might seem strange to think about an exit strategy when you are focusing on starting either something new or doing work in a new way. However, another effective and potentially lucrative growth strategy could involve your exit as a founder or leader, the exit of one of your business partners, acquiring another business, or selling yours. While there are several myths about how to exit your business successfully, our special guest expert, Carl Nicpon says one thing is certain - “You only have one chance to get it right!” Carl is a Managing Director at Marsh Creek, a boutique business brokerage and mergers and acquisitions advisory firm. His career journey from school counselor to third-generation business owner to Merger & Acquisition (M&A) advisor brings a wealth of diverse experiences to his clients. In this episode, Carl debunks several myths about selling a business while also educating us about the selling process. This includes providing a foundation for understanding: How to increase the value of your business, Why your business needs to be able to operate without you, When to start preparing to sell your business, and What EBITDA is and the pivotal role it plays in determining the value of a business, and You’ve worked hard to build, grow, and scale your business. Discover how to achieve what Carl describes as “Freedom 2.0” by assembling the right team of experts that will guide you to selling your business at maximum value. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31881492

293: How We Leveraged Partnerships to Boost Growth and Revenue 06/23/2024

293: How We Leveraged Partnerships to Boost Growth and Revenue Have you thought about forming partnerships with other people or companies to catalyze growth at your company? Achieving scale, more revenue, and greater profitability at a faster rate are just some of the many benefits that a strategic partnership can offer. But you must be careful in forming these partnerships. There are legal aspects to consider like profit sharing, intellectual property protection, and even a plan for dissolving the partnership. These aspects should be formalized in a contract and then discussed, negotiated, and signed in writing to protect everyone involved. In this latest episode of our Growth Strategies Masterclass, our producer and host, Alicia Butler Pierre, shares details about her behind-the-scenes work with Karen Mills. As a reminder, Karen was the lawyer featured in the last episode. She specializes in contract law, in particular teaming agreements. The information shared in this episode is a bit unique in that Alicia actually sketches out a workflow diagram (or flowchart) as she describes her work with Karen. As a result, you can expect to: Learn the process for drafting a teaming or partnership agreement, Discover the different ways to construct a partnership agreement, Gain an understanding of the various types of clauses (i.e., first right of refusal and non-disclosure) you may want to include, and Walk away with a foundation required to form a strategic partnership with confidence. Talk is cheap. Stop relying on verbal agreements 🗣️ or handshakes 🤝 to conduct business deals that make you and your business susceptible to unexpected and costly pitfalls. Instead, protect your business and its assets through clearly written contracts as you transition from the honeymoon phase of forming a new partnership. It can be one of the best investments you make!! 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31836447

292: Karen Mills Explains How to Structure Legal Teaming Agreements for Strategic Growth 06/16/2024

292: Karen Mills Explains How to Structure Legal Teaming Agreements for Strategic Growth It’s hard to believe, but we’re already at the midway point of our Growth Strategies Masterclass! As a recap, we’ve covered how to: Vet and validate your business growth ideas, Create a strategic plan that includes validated ideas, and Develop project plans to implement youur company’s growth strategy. Growth comes in many shapes, forms, and scales of magnitude, and one viable way to grow is through partnerships or teaming agreements. Have you heard the expression, “Two heads are better than one?” It’s true! Forming partnerships with the right people or companies can accelerate your business’s growth in ways you didn’t imagine. The legal aspects of forming partnerships correctly can be overwhelming. But you’re in luck! Our next guest is Karen Mills, a founding member of Mills Law, LLC. She has 25 years of experience practicing law with a specialty in contracts law and mediation services. Her expertise in teaming agreements is invaluable, making her the go-to authority for entrepreneurs and business owners seeking clear and fair strategies for growth. In this episode, you’ll discover: The various types of teaming arrangements so that you set your business up for success, How to navigate the fine print of contracts to safeguard your business's future, The questions you should ask yourself before entering a partnership, Why you should always figure out an exit plan at the start of a partnership, and much more! Stop relying on verbal agreements or handshakes to conduct business deals that make you and your business susceptible to unexpected and costly pitfalls. Instead, protect your business and its assets through clearly written contracts as you transition from the honeymoon phase of forming a new partnership. It can be one of the best investments you make! 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31709362

291: How We Developed a Project Plan to Implement Our Strategic Growth Plan 06/09/2024

289: How We Used the X-Matrix to Create a Strategy for Our Online Course 05/26/2024

288: John Kamp Explains How to Create a Strategic Plan Using the X-Matrix 05/19/2024

288: John Kamp Explains How to Create a Strategic Plan Using the X-Matrix Welcome back to our Growth Strategies Masterclass! Our first two episodes featured how to vet and validate ideas for growing your business. Now it’s time to develop a strategic plan around those ideas that made the cut. Are you ready to take your business to the next level and achieve breakthrough growth? If you're feeling like strategic growth planning is just too “corporate” and is something that only large enterprises do, then think again. In this next class, John Kamp, a seasoned strategist, project manager, and Lean Six Sigma consultant talks about the X-matrix and how you can use this tool to revolutionize your approach to growth and scale your business. With a keen focus on linking strategy with execution, John's insights are invaluable for both small business owners and executives seeking the business infrastructure required for repeatable, profitable, and scalable growth. His practical approach and 40+ years of experience make him a trusted authority in the strategic growth planning process known as Hoshin Kanri. In this episode, John explains how to: Implement the Hoshin Kanri strategic planning process based on your growth ideas, Use the X-matrix as a simple yet highly effective tool for defining, linking, and aligning long-term strategic goals with tactical projects for achieving those goals, and Develop action plans and continuous check-in points to ensure your strategic growth goals are met. Don’t miss this opportunity to hear from a seasoned corporate executive with years of experience in operations, finance, and strategy as he provides a blueprint for small business growth. Uncover the art of crafting innovative and effective growth strategies that can revolutionize your business's operations and lead to profits you didn’t think were possible! 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by . – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31198862

287: How We Used the Lean Canvas to Validate Our Online Course Idea 05/12/2024

286: Martina Goss Explains How to Validate Ideas Using the Lean Canvas 05/05/2024

286: Martina Goss Explains How to Validate Ideas Using the Lean Canvas We’re proud to present the first lesson in our Growth Strategies Masterclass! With so many ideas for improving our business and boosting cash flow and profit, it’s tempting to start pouring our energy, time, and money into those ideas. But wait! What if you end up losing a lot of money on an idea that ultimately doesn’t work? Martina Goss warns against becoming a “busy fool.” As a certified Lean Startup coach, she’s brilliantly transformed her career from a certified accountant crunching numbers for businesses to a trusted advisor for startups and existing businesses with new ideas. Martina introduces us to a tool she leverages to help us innovators, entrepreneurs, and operational leaders vet and validate our ideas. It’s called the Lean Canvas, a one-page guide created by Ash Maurya for testing the viability, feasibility, and desirability of an idea. In this episode, Martina explains: What the Lean Canvas is, what it looks like, and how to use it, The 12 questions the Lean Canvas forces you to answer about your idea, How to use the Lean Canvas, Why your idea should “cross the chasm,” and much more! She also makes the case for enlisting the help of a facilitator in completing your Lean Canvas. Listen as she details how to conduct customer discovery as a necessary measure of your idea’s ability for mass appeal. Avoid the dangers of becoming a busy fool with a tool that will help direct your efforts on the ideas that not only make sense, but also can make you money! 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/31099868

285: Season 23 Intro/Opening with Alicia Butler Pierre 04/28/2024

284: Season 22 Wrap-Up with Alicia Butler Pierre 04/21/2024

284: Season 22 Wrap-Up with Alicia Butler Pierre Finally! We are at the end of another successful and exciting season of the Business Infrastructure Podcast! This Season 22 of the Business Infrastructure Podcast is focused about the use of AI technology and how to take advantage of it. The guests lined up for this specific season are guests that has success on using AI for their businesses, and we also have some guests that we had a fireside chat with about the pros and cons of using AI. It was such an amazing experience for all of us as we have learned a lot of ways to leverage AI and how it can optimize businesses. With all their different insights and approach in using AI, we were able to discover how AI can really make our work a lot easier and how it can sometimes be dangerous if to be wrongly used. But you know what made it exciting? The demos! Yes, the demos! The demos that they showed us and how they walked us through to each AI tools. That experience itself is amazing because it’s not just educational, but it also serves as a free tutorial from these professionals. So, in this final episode for this season, Alicia Butler Pierre, our producer and host will give a very short and brief recap in all of the episodes. But wait, there’s MORE! Alicia will give you an idea on what to expect for the next season of the Business Infrastructure Podcast. So keep on tuning with us and learn how to manage fast growth and build a business infrastructure that supports scale, sustainability, and profitability. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/30911918

283: AI Conference | Building Your Own AI Tools to Unleash Operational Efficiency with Tracy Hazzard 04/14/2024

282: AI Conference | Using Gemini to Create Presentations, Handouts, and Online Courses with Dr. Terica Pearson 04/08/2024

282: AI Conference | Using Gemini to Create Presentations, Handouts, and Online Courses with Dr. Terica Pearson Here we are again with another episode of our AI audio conference session, a Business Infrastructure Podcast special. The last time we were here, we were able to witness how AI can help you decide a name for your business or innovation, and how it can make your life easier when taking down notes whenever you are in a meeting. Now, let’s find out how AI can help us in making slides to streamline client presentations and trainings. Are you spending hours digging through information and meticulously crafting slides, only to feel like the process is holding you back from focusing on revenue-generating activities? Let's transform how you educate and engage your clients with AI technology, reducing research time and streamlining your presentation creation process. Our special guest Terica Pearson, the CEO of Pearson Consulting Group will show us her innovative approach to leveraging AI technology, particularly Gemini to provide tailored solutions to small and mid-sized businesses, highlighting the importance of tech-savviness in today’s digital era. She is the testament to the power of continuous learning and adapting in the business world. At the end of this episode, you will be able to: Discover the benefits of using AI tool for creating compelling presentations, Learn the strategies for taking advantage of AI tools to optimize productivity, and Explore the different side of AI and its possibilities. This episode contains a demo of Gemini. Listen, take notes, and take advantage of this innovative AI tool on how to optimize productivity when making a presentation for your clients. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/30691463

281: AI Conference | Using Namelix for Creative Naming and Fireflies AI for Revolutionary Notetaking with Edie Woelfle 03/24/2024

281: AI Conference | Using Namelix for Creative Naming and Fireflies AI for Revolutionary Notetaking with Edie Woelfle We’re back with another session of our AI audio conference. The last session featured tools for using AI to become a professional sound engineer. This time, we will give you a glimpse on how to make your life easier when taking down notes whenever you are in a meeting. Have you ever had that experience when you’re trying to listen attentively to what people are saying in a meeting but afraid you’ll miss something important because you’re also busy trying to take notes? Despite your best efforts, you just can’t multitask during the meeting. Or what about that feeling when you’re having a hard time thinking of a name for your new business, project, or innovation? Well, worry no more! Our next speaker is a former game designer and developer turned software developer and entrepreneur. Edie Woelfle can personally vouch for the AI tools she shares in this session. She and her team consistently use Fireflies AI to capture important notes during client meetings. And she also used Namelix to come up with the name for her software development agency, Keiboarder. In this exciting episode, you will discover how you can: Give Namelix certain parameters to help it create a list of unique names, Leverage Namelix’s AI to even create logos, Boost you and your team’s productivity with Fireflies AI’s automated audio and video recording and transcription, and Take meeting action items documented by Fireflies AI and connect it to other tools to improve project management, and more! This episode contains a demo of both Fireflies and Namelix. Discover the possibilities of both of these AI tools to make your work and decision making a little easier! 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. · /episode/index/show/businessinfrastructure/id/30513268

280: AI Conference | Using Cloud Bounce to Create Studio Quality Sound with Clarence Levy 03/17/2024

280: AI Conference | Using Cloud Bounce to Create Studio Quality Sound with Clarence Levy Now that you’ve heard from another one of our keynote speakers, Dean Hamilton, we’re ready to resume the demo sessions at our AI audio conference is here! Similar to the video editing demo, this one also gives you a sneak peek into how AI is leveraged to produce this very show, specifically – Cloud Bounce. Here to tell us all about it is our show’s sound designer, Clarence Levy III. As the mastermind behind Sabor! Music Enterprises, he’s no stranger to music production and sound design, having worked on various popular TV and film projects. He even created a salsa band once and currently manages a brass band. In this episode, Clarence explains what’s required to take audio from good to great and how even amateurs can use AI audio editing tools like Cloud Bounce to make that possible. He speaks candidly about the music production process from creation to mixing to mastering and the business infrastructure required to make audio sound “commercial ready.” Specifically, he shares how AI audio editing tools can speed audio mastering, enhance sound quality, and level the playing field for creatives who don’t have the backing of larger music companies. He even talks about the darker side of using AI in music and its implications. This episode also contains a demo of Cloud Bounce. Listen now and learn how even you can use AI to take your audio projects to the next level and even compete with professionals. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/30407818

279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton. 03/10/2024

279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton. Artificial Intelligence (AI) is a trend nowadays, especially for businesses. It is a great tool that will potentially streamline your business. But, some people negatively use AI and just lurking in the dark, waiting for their next victim. This interesting episode will unveil the limitations of AI in decision-making. But be ready for an unexpected twist that might change your perception of automation. As we go deeper into the possibilities, you'll encounter potential risks that you are unaware of. We were able to sit down and have a conversation with Dean Hamilton, the Chief Technology Officer at Wilson Perumal & Co. and has a broad knowledge and experience in the topic of AI and automation. Dean knows the challenges that small business owners face when it comes to implementing new technologies. Dean is very good at breaking down complex concepts into relatable terms, making it easier for small business owners to understand how AI can improve their back-office operations. Dean will tell us perceptions about AI and help small business owners decide whether AI is right for their business. In this episode, Dean will help you: Understand how AI and automation can boost your back-office operations and improve efficiency, Learn how to train AI models using past data to copy human reasoning and decision-making, allowing your business to automate difficult tasks and make accurate predictions and, Identify the risks and challenges that come with the adoption of AI in your small business and gain awareness on how to reduce them for successful implementation. We invite you to listen and discover more about what the future of AI holds in streamlining and automating your small business operations. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/30298938

278: AI Conference | Using Murf AI, Gling, and CapCut to Become a Video Editing Pro with Gladys Jimenez 03/05/2024

278: AI Conference | Using Murf AI, Gling, and CapCut to Become a Video Editing Pro with Gladys Jimenez Here we are again with another episode of our first-ever AI audio conference. Last time, you learned about Momento FM and how it can automatically generate short video content. Now you will discover how you can use AI tools to edit videos in record time! Does the endless cycle of watching, editing, and rewatching your raw video footage sound all too familiar? You've probably been told to just power through it, but the pain of spending countless hours in front of the screen only to still end up with subpar results is all too real. It's time to break free from this frustrating loop and discover a better way to streamline your video editing process. Gladys Jimenez is our next speaker. She is an Emmy nominated TV editor and the owner of Gladiola Films. With a career spanning over two decades, she has extensive experience in the video editing industry. She’s worked with companies like MTV, Buzzfeed, and Red Table Talk – The Estefans. In this episode, Gladys tells us how she: Utilizes AI tools to streamline video editing processes, Embraces the collaborative nature of video editing for unique storytelling, Master the art of conveying emotion while editing videos, and Creates captivating content using tools like CapCut, Gling, Murf.AI. This episode also contains a demo. Listen now and take notes from this expert on how to leverage AI to streamline your video editing as well as craft storytelling that is visually captivating. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/30241268

277: AI Conference | Using Momento FM to Generate Content and Increase Customer Touch Points with Beate Chelette 02/13/2024

277: AI Conference | Using Momento FM to Generate Content and Increase Customer Touch Points with Beate Chelette The next session from our AI audio conference is here! It’s all about Momento FM (now known as Momento FM) – a slick video content automation AI tool. And there’s no better person to tell us about it than Beate Chelette, the Growth Architect behind Chelette Enterprises and the wildly popular The Women’s Code. Overcoming a series of natural disasters and being on the brink of financial ruin, Beate humbly reached out to the President of the U.S. for help. And he answered! Not only did she strategize her way out of debt, but 18 months later, she sold her photography business to Bill Gates. Ever since, she’s been an advocate for woman entrepreneurs and like us, she’s passionate about helping other entrepreneurs create scalable and sustainable businesses. One major way she helps other business owners is through her own podcast, the Business Growth Architect show. In this episode, Beate shares how she restructured her show’s business infrastructure because of Momento FM. Discover how she: Asks herself a series of questions to drive innovation and problem-solving in business, Uses Momento’s AI to automatically generate 30-40 pieces of short video content, Automates customer touch points through engaging and entertaining video, and Embraces the adoption of technology to enhance business operations through more efficient and accurate data. This episode also contains a demo of Momento FM. Listen now and learn from this master of her craft on how to best leverage AI to streamline your team as well as your content generation and promotional processes and watch your profits soar! 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/29925003

276: AI Conference | Using Esker to Automate Your Order-to-Cash Process with Aurélien Coq 01/28/2024

276: AI Conference | Using Esker to Automate Your Order-to-Cash Process with Aurélien Coq We’re back with another session from our AI audio conference. It features Esker, a French-based tech company that’s created a revolutionary AI solution that automates key back-office processes. One of those processes that Esker’s AI can automate is Order-to-Cash – the cycle from the moment a customer places an order to delivering the order and providing additional support. Here to share exactly how this AI tool works is Aurélien Coq, a product manager at Esker. His nearly 20 years of experience at Esker has led to his deep understanding of customer interactions and payment cycles and how to radically improve both through AI. In this episode, Aurélien shares how Esker Synergy AI can help you: Enhance customer satisfaction and increase cash flow by effectively managing customer inquiries and seamless payment processes. Improve cost savings and relationships with suppliers and vendors through a streamlined Source-to-Pay process. Streamline your Order-to-Cash process by integrating with existing accounting and CRM software. Empower your team to support customers faster and with more accurate data. This episode also contains a demo of Esker Synergy AI. Listen now and prepare to take your customer’s experience with your business to the next level. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/29676363

275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik 01/21/2024

275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik We’re back with another episode of our first ever AI audio conference. In the last episode, you heard about using Perplexity AI as a research assistant. Now, you will discover another AI tool to take ideas to implementation through writing. You know the importance of promoting your business. In the age where content is king, consistently writing and posting about your products or services is necessary for your business’s survival. But carefully planning and writing that content takes time. A lot of time. This is what our next speaker, Neha Naik, discovered as she grew her two tech-based recruiting businesses – RecruitGyan and The Profitable Recruiters Blueprint. Neha even hired a content writer, hoping that would lead to increased efficiency and productivity in developing, writing, and publishing content. Instead, they both found themselves still drowning in the administrative burden of these tasks. This inefficiency led Neha to Jasper AI – a digital writing technology that has transformed her company’s content marketing processes, streamlined the work of her content writer, and supercharged the productivity of her team of 40 people. In this episode, Neha explains she uses Jasper as a digital writing assistant to: Enhance customer engagement through catchy phrases, witty questions, and attention-grabbing headlines, Translate industry jargon and complex ideas and concepts into words that even a child can understand, Jumpstart social media polls and email campaigns, and much more! Not a recruiter? Don’t dismiss this episode! We promise you will learn things about Jasper that you can immediately apply to revolutionize your digital marketing processes. So, be prepared to take notes and your writing to the next level with words that will not only captivate but convert your online viewers and visitors alike into paid customers! This episode also contains a demo of Jasper AI. 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/29578608

274: AI Conference | Using Perplexity as a Research Assistant with Jim Stroud 01/14/2024

274: AI Conference | Using Perplexity as a Research Assistant with Jim Stroud Welcome back to our special AI audio conference. In the last episode you heard our opening fireside chat. Hopefully you now know more about AI and the possibilities it offers to boost your productivity, efficiency, and capacity to achieve better results faster. Now it’s time to start exploring specific tools to help you do just that! That brings us to our next speaker, Jim Stroud. He has deep experience in HR strategy, recruiting and talent management for businesses of all sizes, across multiple industries and sectors. One major way he shares his knowledge is through content. As a content creator who keeps his finger on the pulse of the latest developments in his subject matter expertise, producing quality content is critical to his success. In this episode, Jim shares how Perplexity AI, a Chat GPT competitor, helps him take his content creation to another level. He also shares how Perplexity can help you: Automate your online research activities, Verify the sources of information provided by generative AI, and Strengthen your company’s business infrastructure through the most productive use of Perplexity as a tool, a digital research assistant, and streamlined content writing processes. This episode also contains a demo of Perplexity AI. Listen now. Take notes. Create your free Perplexity account. Watch your productivity skyrocket! 🔗 Watch the Video Version of this Episode and Access Resources on . 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. ⭐ ⭐ ⭐ ⭐ ⭐ © 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the to learn more about building business infrastructure. /episode/index/show/businessinfrastructure/id/29476543

273: AI Conference | Demystifying AI - a Fireside Chat with Kjell Carlsson 01/07/2024

273: AI Conference | Demystifying AI - a Fireside Chat with Kjell Carlsson Artificial Intelligence (AI) seems to be all the rage now, so it’s easy to feel excited but also overwhelmed or even…scared. Have you been told that implementing AI in your business is the key to upgrading your operations and staying ahead of the competition? Or, are you interested in learning more about AI and how it can help increase your operational efficiency, productivity, and profitability? If you answered yes to either question, then you’re in the right place! Welcome to Season 22 of the Business Infrastructure podcast. Over the next 12 episodes you’ll get a free pass to the audio version of our AI tech conference. You’ll not only learn more about AI but you’ll also discover new tools from different experts and entrepreneurs that leverage AI to streamline and scale your back-office operations. Interestingly, AI is not a new technology. And this is where we’re starting – this episode features a fireside chat with Kjell Carlsson, a thought leader with deep subject matter expertise on AI. As the head of Data Science Strategy at Domino, Kjell spearheads the use of AI technologies for maximum business impact. In the evolving world of AI, he plays many roles, from being a consultant to an advisor, providing guidance on its use and championing its potential. After listening to this episode, you’ll understand: The fundamentals of AI and how it works, The principles for using generative AI tools as digital assistants, How to be on the lookout for “hallucinations” or false information, The risks associated with using AI and how to develop systems for checks and balances, and much more! Understanding the language of AI alone can be a gap in its successful deployment. Kjell translates the meaning of many words associated with AI. He even shares relatable examples to make sure we understand key AI words and concepts – don’t allow these words and concepts to prevent you from growing and scaling your business to the next level. Listen now and be prepared to revolutionize the way your business operates! 𝐏𝐥𝐞𝐚𝐬𝐞 𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐚𝐧𝐝 𝐋𝐞𝐚𝐯𝐞 𝐚 𝐑𝐞𝐯𝐢𝐞𝐰. View the Video Version of this Episode on . /episode/index/show/businessinfrastructure/id/29372553

272: Remastered | Season Finale with Alicia Butler Pierre 01/07/2024

271: Remastered | Scaling a Non-Profit Organization - the Story of Emily Miller 12/31/2023

270: Remastered | Tips for Intentionally Scaling a Small Business Slowly with Aman Agarwal 12/22/2023

Business Infrastructure - Curing Back Office Blues

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