The Dental Practice Heroes Podcast
Hosted by Dr. Paul Etchison, this dental business podcast is about sharing the best practice to obtain financial freedom through profitable practice ownership.
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Clinical - Dental Treatment Consultations and Financial Conversations
02/01/2024
Clinical - Dental Treatment Consultations and Financial Conversations
Episode Summary: In this episode of DPH Clinical, Dr. Paul Etchison is joined by Dr. Taher Dhoon and Dr. Dan Briskie from Colorado Surgical Institute. They discuss the nuances of patient consultations, focusing on effective communication with patients to increase case acceptance. The discussion covers addressing patient concerns about insurance coverage, warranties, and the longevity of dental treatments. Key Takeaways: Effective Patient Communication: Strategies for increasing case acceptance by speaking the language of the patient and setting realistic expectations. Insurance and Coverage: Handling common patient questions about dental insurance coverage for implants and other procedures. Longevity and Warranties of Dental Work: Discussing the lifespan of dental treatments and managing patient expectations regarding warranties and maintenance. Consultation Challenges: Real-life examples where better patient communication could have prevented issues. Why Listen: You will gain valuable insights into improving patient consultations, which is crucial for treatment success and practice growth. The episode offers practical advice on handling sensitive topics like insurance and treatment longevity, which are common areas of concern for patients. Additionally, the real-life examples by the guests provide relatable scenarios that many dentists face in their practices. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Interview - Integrating an Associate with Dr. Greg Hopkinson
01/29/2024
Interview - Integrating an Associate with Dr. Greg Hopkinson
Episode Summary In this episode, Dr. Paul Etchison is joined by Dr. Greg Hopkinson, a dentist from Indiana, who shares his journey of transforming his practice. Dr. Hopkinson discusses the challenges and successes he faced while transitioning from an associate to a practice owner, and eventually scaling his practice to focus more on surgical procedures. About the Guest Dr. Greg Hopkinson: A graduate of Indiana University, Dr. Hopkinson is the owner of Hamilton Town Dentistry in Noblesville, Indiana. He has a passion for implantology and surgery and has undergone extensive training in these areas. Key Takeaways Transitioning from Associate to Owner: Dr. Hopkinson shares insights on moving from an associate position to owning and scaling a dental practice. Building a Practice Vision: He discusses the importance of having a clear vision for your practice and the steps to achieve it. Embracing Technology and Marketing: Dr. Hopkinson emphasizes investing in technology and marketing to grow the practice. Work-Life Balance: He talks about the decision to cut back clinical days for family time and focusing on business growth. Team Building and Culture: Insights into creating a supportive team environment and the impact of a bonus system. Continued Learning: Dr. Hopkinson advocates for continuous professional development through CE and coaching. Why You Should Listen Real-Life Practice Transformation: Gain insights from Dr. Hopkinson's real-life experience in transforming his dental practice. Practical Advice: Learn practical strategies for scaling a practice, managing work-life balance, and team building. Inspiration for Dentists: Whether you're an associate, a new practice owner, or looking to scale your practice, this episode offers valuable lessons and inspiration. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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DBM - Paul and Justin Disagree
01/25/2024
DBM - Paul and Justin Disagree
In this episode of the Dental Practice Heroes podcast, Dr. Paul Etchison and Dr. Justin Bhullar get into the complexities of managing hygiene workflows and communication within dental practices. They address a listener's concern about the tension between dentists and hygienists regarding exam interruptions and provide practical solutions to enhance office efficiency and harmony. Key Takeaways: Effective Scheduling and Planning: Importance of planning visits to the hygiene room at the start or end of appointments for minimal disruption The role of morning huddles in discussing and preparing for the day's schedule. Communication and Understanding: Emphasizing the need for clear communication between dentists and hygienists to understand each other's workflow and priorities. Addressing the root cause of frustration, which often stems from delays or extended time spent by doctors in the operatory. Co-Diagnosis and Efficient Time Management: The benefits of co-diagnosis, where hygienists play a role in treatment planning, reducing the time dentists need to spend in the operatory. Strategies for dentists to manage their time effectively, ensuring minimal disruption to hygienists’ workflow. Creating a Two-Way Street of Respect: The importance of mutual respect and flexibility between team members, allowing for interruptions when necessary. Encouraging a culture where both dentists and hygienists can request assistance or intervention without hesitation. Why You Should Listen: Practical Solutions: Gain insights into practical strategies for improving workflow and communication between dentists and hygienists. Enhanced Team Dynamics: Learn how to foster a more harmonious and efficient working environment in your dental practice. Expert Advice: Benefit from the experiences and perspectives of seasoned dental professionals, Dr. Etchison and Dr. Bhullar. Real-World Scenarios: Understand common challenges in dental practices and how to address them effectively. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Solo - This is why Your Front Desk is so Busy
01/22/2024
Solo - This is why Your Front Desk is so Busy
In this episode of the Dental Practice Heroes podcast, Dr. Etch shares his excitement for the new year, discussing the transformative impact of hiring the right personnel and the importance of maintaining high standards in a dental practice. He talks about his personal "diva desire" for the year and encourages listeners to dream big. The episode also tackles the common challenges faced at the front desk of dental practices, offering valuable insights and solutions. Key Takeaways: The Impact of Right Personnel: Dr. Etch emphasizes the significant difference the right team members can make in a practice. Front Desk Challenges: He discusses the common issues faced at the front desk, such as multitasking, emotional drain, and unpredictability. Creating Efficient Systems: The episode focuses on the importance of establishing clear policies, accountability, and proper training to reduce workload and increase efficiency. Personal Diva Desire: Dr. Etch shares his unique approach to goal setting, encouraging listeners to indulge in their 'diva desires' for personal satisfaction. Why You Should Listen: Gain insights into effective team management and the importance of having the right people in your practice. Learn practical strategies to tackle front desk challenges, enhancing efficiency and reducing stress. Get inspired to set ambitious personal goals and understand the value of self-indulgence in achieving work-life balance. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Clinical - Evolving Your Practice into a Surgical Powerhouse (Part II)
01/18/2024
Clinical - Evolving Your Practice into a Surgical Powerhouse (Part II)
Episode Summary: In this episode of DPH Clinical, featuring the team from Colorado Surgical Institute. We delve into the nuances of patient consultations, focusing on building emotional connections and effective communication strategies. This episode is a continuation of our previous discussion on patient consultations, offering deeper insights and practical advice. About the Guest: Chris Richards, the Executive Director at Colorado Surgical Institute, brings a wealth of experience in patient management and consultation strategies. His approach emphasizes empathy, patient engagement, and strategic planning to enhance patient experiences and outcomes. Key Takeaways: Strategic Consultation Scheduling: Learn how to categorize consultations based on patient readiness and allocate time effectively (Timestamp: 0:01:23). Building Emotional Connections: Discover the importance of empathy and human connection in consultations, and how it influences patient decisions (Timestamp: 0:02:47). Effective Case Presentation: Understand the art of presenting treatment options and costs confidently, focusing on patient benefits and value (Timestamp: 0:09:39). Long-term Patient Engagement: Strategies for maintaining relationships with patients over time, leading to successful case closures even years later (Timestamp: 0:18:55). Team Involvement in Consultations: Insights into the roles of different team members during the consultation process for a holistic patient experience (Timestamp: 0:07:34). Why You Should Listen: This episode is a must-listen for dental professionals seeking to enhance their consultation skills and patient relationships. Whether you're new to the field or an experienced practitioner, the insights shared by CSI provide valuable strategies to improve patient communication, emotional connection, and case acceptance rates. Tune in to transform your consultation approach and foster long-lasting patient relationships. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Interview - Transforming Patient Acquisition in Dentistry with Dr. Chris Phelps
01/15/2024
Interview - Transforming Patient Acquisition in Dentistry with Dr. Chris Phelps
Episode Summary: This episode features Dr. Chris Phelps, a general dentist, Amazon best-selling author, entrepreneur, and founder of Golden Goose Scheduling and Dental Membership Direct. Dr. Phelps shares his expertise in dental marketing, discussing the challenges and strategies for effective patient acquisition and practice growth. About the Guest: Dr. Chris Phelps is renowned for his contributions to dental marketing and practice management. He is an author, entrepreneur, and the brain behind several successful dental-related ventures. His book, "The Complete Dental Marketing Book," is a comprehensive guide for dentists looking to enhance their marketing efforts. Key Takeaways: Effective Marketing Strategies: Dr. Phelps emphasizes the importance of tracking marketing efforts and adjusting strategies based on data. He shares insights on how to improve patient conversion rates and the significance of messaging in marketing campaigns. Internal Marketing and Patient Referrals: The discussion includes innovative internal marketing strategies, focusing on how to encourage patient referrals effectively. Leveraging Technology and Community Platforms: Dr. Phelps highlights the use of platforms like Next Door for community engagement and patient education, demonstrating how dentists can position themselves as authorities in their local communities. Maximizing Practice Profitability: The episode covers various aspects of making a dental practice more profitable, from reducing expenses to exploring alternative investment opportunities for dentists. Why You Should Listen: This episode is a goldmine for dental professionals seeking to enhance their practice's marketing and profitability. Dr. Phelps' experience and practical advice provide listeners with actionable strategies that can be implemented immediately. Whether you're struggling with marketing inefficiencies or looking for fresh ideas to attract more patients, this episode offers valuable insights and solutions. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Hotseat - Gaining Momentum in a Practice that wants to Grow
01/11/2024
Hotseat - Gaining Momentum in a Practice that wants to Grow
Episode Summary: In this insightful episode of the Dental Practice Heroes podcast, Dr. Paul Etchison and Dr. Henry Ernst delve into the challenges and strategies of managing a dental startup. They discuss foundational aspects of growing a dental practice, regardless of its stage. The episode features an anonymous guest sharing their journey four months into opening a startup with a partner. Key Takeaways: Growth and Expansion: The episode emphasizes the importance of understanding when to expand, whether it's adding new hygienists or equipping additional operational rooms. Patient Acquisition and Retention: Strategies for maintaining a high rate of new patient acquisition and ensuring their retention through effective scheduling and service offerings are discussed. Navigating Team Dynamics: The challenges of managing team dynamics, especially with the introduction of new roles and responsibilities, are explored. Importance of Systems and Processes: The significance of establishing efficient systems and processes from the start is highlighted, ensuring smoother operations as the practice grows. Financial Considerations: The episode touches on financial aspects, including understanding the break-even point and managing investments for future growth. Why You Should Listen: Practical Insights: Gain practical advice on managing the early stages of a dental startup, applicable to both new and experienced practitioners. Real-Life Experiences: Learn from the experiences and challenges faced by a dental startup, offering relatable scenarios and solutions. Expert Guidance: Benefit from the expertise of Dr. Etchison and Dr. Ernst, who provide valuable perspectives on growing a successful dental practice. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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Solo - Elevating Your Dental Practice in 2024
01/08/2024
Solo - Elevating Your Dental Practice in 2024
Episode Summary: In this insightful episode of the Dental Practice Heroes podcast, host Dr. Paul Etchison delves into strategies for dental practice owners to elevate their practices in 2024. He discusses the importance of setting clear goals, understanding what you want from your practice, and the significance of being content with where you are. Key Takeaways: Understanding Your Practice Goals: Dr. Etchison emphasizes the importance of knowing what you want from your practice and why. He encourages listeners to find contentment in their current state if that's where they are happiest. Growth and Transition Strategies: The episode covers various stages of practice growth, from reaching the first million in collections to transitioning into a group practice. Dr. Etchison shares insights on managing growth and the challenges that come with it. Focus Areas for Growth: Key areas such as attracting new patients, improving collections rates, and effective scheduling are discussed. Dr. Etchison stresses the importance of having a solid foundation in these areas to support growth. Team Involvement and System Implementation: The episode highlights the necessity of involving the entire team in implementing new systems and protocols, ensuring consistency and efficiency in practice operations. Personalized Coaching and Resources: Dr. Etchison mentions his coaching services and the availability of team training modules on his website, designed to help dental practices implement effective systems and strategies. Why You Should Listen: Practical Advice for Practice Growth: Gain valuable insights into practical strategies and systems that can help elevate your dental practice in the new year. Leadership and Management Focus: The episode provides a deep dive into managing a growing practice, dealing with challenges, and ensuring team involvement for successful implementation of systems. Expert Guidance: Benefit from Dr. Etchison's expertise and experience in dental practice management and growth. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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Clinical - Evolving Your Practice into a Surgical Powerhouse (Part I)
01/04/2024
Clinical - Evolving Your Practice into a Surgical Powerhouse (Part I)
Episode Summary: In this episode of the Dental Practice Heroes podcast, Dr. Taher Dhoon and Chris Richards, Executive Director of CSI, discuss transforming a general dental practice into a specialized surgical hub. They talk about the journey of integrating complex surgical procedures, the importance of marketing, patient communication, and the role of a dedicated team in managing intricate implant leads. Key Takeaways: Transitioning to Surgical Dentistry: Dr. Dhoon shares his experience of evolving from a general practice to performing 12-15 arches a month, highlighting the significance of developing and integrating surgical skills into the practice. The Role of Marketing and Patient Interaction: Chris Richards emphasizes the importance of innovative marketing strategies and the need for dedicated personnel to handle nuanced implant leads, ensuring effective patient communication and connection. Emotional Connection with Patients: Both speakers stress the importance of empathizing with patients, understanding their dental journeys, and making them feel heard, especially in cases involving significant dental transformations. Building a Surgical Program: The episode covers the development of a structured surgical program, focusing on aspects like lead generation, nurturing patient relationships, and the psychological aspects of patient care. Why You Should Listen: For Practice Growth Insights: Learn how to expand your dental practice by incorporating advanced surgical procedures. Marketing Strategies: Gain valuable insights into effective marketing techniques specific to dental surgery. Enhancing Patient Communication: Discover the importance of building emotional connections with patients and how it can impact treatment acceptance. Team Development: Understand the significance of having a dedicated team for managing complex dental cases. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more Visit for more information about CE courses and get 10% off as a DPH listener!
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Interview - Cultivating Loyal Patients for a Thriving Dental Business with Gary Takacs
01/01/2024
Interview - Cultivating Loyal Patients for a Thriving Dental Business with Gary Takacs
Episode Summary: In this episode of the Dental Practice Heroes podcast, host Dr. Paul Etch is joined by Gary Takacs, a renowned figure in the dental podcasting world and an advocate for helping dentists navigate away from insurance dependence. Gary brings his extensive experience as a former practice owner and host of the Thriving Dentist Show to discuss the evolving landscape of dental practice management. About Gary Takacs: Gary Takacs is well-known for his contributions to dental podcasting and his expertise in guiding dental practices towards greater independence from insurance constraints. With his background as a practice owner and his influential role in dental podcasting, Gary offers a wealth of knowledge and practical strategies for modern dental practices. Key Takeaways: Navigating Economic Challenges: Gary discusses the impact of economic headwinds on dental practices, including rising costs and labor market changes. Insurance Independence: Insights into the importance of moving away from insurance dependence and setting your own practice fees. Building Patient Relationships: The significance of developing strong patient relationships and personal connections for practice growth and stability. Effective Team Engagement: Strategies for involving your team in building patient relationships and improving practice dynamics. Leveraging Google Reviews: Gary shares a successful system for increasing Google reviews, a crucial aspect of modern dental practice marketing. Same-Day Dentistry Opportunities: Exploring the benefits of same-day dentistry and its impact on practice growth and patient satisfaction. Why You Should Listen: This episode is a must-listen for dental professionals seeking to enhance their practice management skills, build stronger patient relationships, and gain independence from insurance constraints. Gary's expertise, combined with practical advice and real-world examples, provides valuable insights for any dental practice looking to thrive in today's challenging environment. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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DBM - Transform Your Dental Team Dynamics Using Huddles and Meetings Effectively
12/28/2023
DBM - Transform Your Dental Team Dynamics Using Huddles and Meetings Effectively
Join Dr. Etch and Dr. Justin Bhullar in this episode of the Dental Practice Heroes podcast as they tackle common challenges faced by dental practice owners. They discuss the importance of morning huddles, team meetings, and how to handle team members who don't fully engage in these essential activities. Key Takeaways: Dealing with Team Members Who Skip Meetings: Strategies for managing team members who don't attend meetings or show up late Importance of Setting Expectations: Emphasizing the need for clear expectations within the dental practice Recruitment and Team Building: Insights into continuous recruitment and building a team that aligns with your practice's culture Leading by Example: The significance of leading by example, especially in terms of punctuality and preparation for meetings Differentiating Between Huddles and Meetings: Understanding the purpose and importance of various types of meetings, including morning huddles, monthly meetings, and training sessions Why You Should Listen: This episode is a must-listen for dental practice owners and managers who are looking to improve their team dynamics, enhance meeting effectiveness, and foster a culture of punctuality and engagement. Dr. Etch and Dr. Bhullar provide practical advice and real-world solutions to common management challenges in the dental office. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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Solo - Revitalizing Practice Culture and Navigating Team Dynamics
12/25/2023
Solo - Revitalizing Practice Culture and Navigating Team Dynamics
In this episode of the Dental Practice Heroes podcast, Dr. Etch delves into the transformative journey of his dental practice. He shares his experiences with team dynamics, the impact of hiring new assistants, and the powerful role of anonymous team surveys in shaping a positive practice culture. Dr. Etch emphasizes the importance of clear expectations, agreement, and accountability in fostering a productive and harmonious work environment. Why You Should Listen: Navigating Team Changes: Learn how Dr. Etchison successfully integrated new assistants into his team, enhancing the practice culture and reaffirming core values. The Power of Anonymous Surveys: Discover the benefits and challenges of conducting anonymous surveys to assess and improve team dynamics and practice culture. Effective Leadership Strategies: Gain insights into setting clear expectations, securing team buy-in, and maintaining accountability to ensure smooth practice operations. Building a Resilient Team: Understand the importance of open communication and how to handle feedback constructively to build a stronger, more cohesive team.
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Clinical - Saving Money on Surgical Supplies
12/21/2023
Clinical - Saving Money on Surgical Supplies
Episode Summary: In thisepisode, Dr. Etch, alongside Dr. Dan Briskie and Dr. Taher Dhoon, dive into the financial side of dental practice management. Rather than focusing on revenue generation, they discuss innovative strategies for cost-saving. This episode is essential for dental professionals seeking practical advice on managing their practice's finances efficiently. About the Guests: Dr. Dan Briskie and Dr. Taher Dhoon: Both guests bring a wealth of experience in dental surgery and practice management. Their expertise is invaluable for listeners interested in efficient and cost-effective dental practice operations. Key Takeaways: Cost-Effective Clinical Practices: The conversation includes strategies for selecting materials and equipment that are both high-quality and cost-effective, avoiding unnecessary expenses. Smart Purchasing Decisions: Tips on making intelligent purchasing decisions, such as utilizing eBay for certain dental tools, to cut costs without sacrificing quality. Implant Selection and Usage: Insights into choosing the right implants for dental procedures, balancing cost and quality for the best patient outcomes. Equipment Longevity and Maintenance: Advice on maintaining and repairing dental equipment, like handpieces, to extend their lifespan and reduce overall expenses . Leveraging Technology for Savings: Discussion on how to use technology, including 3D printers and intraoral scanners, in a cost-effective way. Personal Experiences and Practical Tips: The hosts share their personal experiences and professional tips on various aspects of dental practice, from clinical techniques to equipment management.
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Interview - The 3 Silent Killers in your Practice with Alex Nottingham
12/18/2023
Interview - The 3 Silent Killers in your Practice with Alex Nottingham
Episode Summary: This episode is rich with insights into dental practice management and personal development. Alex, with his unique background in law and business, delves into the nuances of running a successful dental practice, making it an essential listen for anyone interested in dental practice dynamics and professional growth. About the Guest: Alex Nottingham stands out with his diverse professional background as a lawyer, MBA, and CEO of All-Star Dental Academy. His journey from law to the intricacies of dental practice management offers a unique perspective. Alex's approach combines his legal and business acumen with a deep understanding of the challenges and opportunities in dental practices, providing listeners with a multifaceted view of the industry. Key Takeaways: Phone Call Conversion and Patient Engagement: Strategies for improving communication and relationship building in dental practices. Personal Development and Professional Growth: Emphasizing the importance of enjoying the professional journey and valuing gradual progress. Challenges in Implementing Practice Improvements: The need for continuous training and reinforcement to sustain improvements in dental practices. The GREAT Call Process: A structured approach to enhance patient interactions and boost practice efficiency.
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Hotseat - Systematizing a Practice that's Never Been Before
12/15/2023
Hotseat - Systematizing a Practice that's Never Been Before
Episode Summary: In this episode of the DPH hot seat, our guest, a fresh entrepreneur in the dental field, shares his journey of opening a new practice with a childhood friend and fellow army veteran. The episode is a treasure trove of insights, challenges, and triumphs faced by new practice owners, making it a must-listen for anyone interested in the business side of dentistry or startup culture. About the Guest: Our guest, a former army personnel, has recently embarked on an entrepreneurial journey by opening a startup dental practice with his long-time friend. Their unique background in the military and their transition into dental practice ownership provides a fascinating perspective on discipline, teamwork, and adapting to new challenges. Key Takeaways: Real-world Challenges of Starting a Practice: The guest discusses the initial hurdles of setting up a dental practice, from managing a lean team to handling unexpected situations like staff illness. Growth and Decision Making: Insights into critical decision-making processes, such as when to expand services or hire additional staff, are shared, offering valuable lessons for any startup owner. Cultural Dynamics in a New Practice: The episode delves into the importance of creating a positive workplace culture, emphasizing concepts like 'grace over guilt' and continuous learning. Practical Business Insights: From handling insurance and patient influx to managing team dynamics, the podcast provides practical advice for anyone in or aspiring to be in the dental practice business.
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Solo - My Most Recent Failure, Multiple Resignations
12/14/2023
Solo - My Most Recent Failure, Multiple Resignations
Today, Dr. Etch discusses the latest events at the office including multiple people resigning on the same day.
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Clinical - Effective Suturing Strategies: Preventing and Managing Incision Line Openings
12/07/2023
Clinical - Effective Suturing Strategies: Preventing and Managing Incision Line Openings
In this episode of DPH Clinical, Dr. Etch is joined by Dr. Taher Dhoon and Dr. Dan Briskie from the Colorado Surgical Institute. The discussion revolves around practical aspects of dental surgery, focusing on managing incision openings, suturing techniques, and patient care post-surgery. The episode is filled with real-life experiences and valuable tips for dental practitioners. Key Takeaways & Why You Should Listen: Managing Incision Openings: Learn practical strategies to avoid and manage incision openings in dental surgery, a familiar challenge practitioners face. Suturing Techniques: Discover improved suturing techniques to enhance healing and reduce complications. Patient Post-Surgery Care: Gain insights into post-surgery care, including managing patient behaviors that can impact healing. Real-Life Cases: Hear about real-life cases and experiences that provide a deeper understanding of surgical challenges and solutions. Practical Tips: Get helpful tips and advice that can be directly applied in your dental practice to improve patient outcomes. 00:00 - Tips for Preventing Incision Line Openings 07:57 - Implant Complications and Surgical Techniques 13:53 - Managing Complications in Dental Implants Colorado Surgical Institute offers expert-led courses cover Full Arch Mastery, Single Implant Techniques, Wisdom Teeth Extractions, and IV Sedation, enhancing your skills and practice offerings. Podcast listeners enjoy a special 10% discount. Elevate your dental practice with CSI’s innovative training. Learn more at
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Micheal Arias - An EASIER Way to GROW Your Practice by Leveraging Human Connections in Dental Marketing
12/04/2023
Micheal Arias - An EASIER Way to GROW Your Practice by Leveraging Human Connections in Dental Marketing
Episode Summary: This episode of the Dental Practice Heroes podcast features Michael Arias, a renowned dental entrepreneur and the inventor of ground marketing. Known as the "Ground Marketing Guy," Michael shares his insights and experiences in the dental industry, focusing on innovative marketing strategies and personal development. About the Guest: Michael Arias is a repeat guest on the podcast, celebrated for his unique approach to marketing in the dental field. His expertise in ground marketing, a concept he pioneered, has made him a sought-after figure in dental entrepreneurship. Michael's approach is characterized by his ability to simplify complex concepts and apply them effectively in the dental practice setting. Key Takeaways: • Transforming Dental Practices through Personalized Relationships Building genuine, caring relationships with patients can significantly enhance the success of a dental practice. This approach goes beyond mere transactions, focusing on creating a personal connection with each patient. • Navigating Online Reputation Challenges The reality of managing a dental practice's online reputation in today's digital world. The discussion includes strategies for addressing negative feedback and the importance of maintaining a positive online presence. • Storytelling as a Powerful Communication Tool The use of storytelling in effectively communicating complex ideas. This involves crafting narratives that convey information and engage and resonate with the audience, making the message more impactful. • Embracing Mistakes for Growth and Learning The perspective is that mistakes, especially in marketing and client interactions, are inevitable and valuable. These errors provide unique opportunities for learning and improvement, contributing to personal and professional growth. • Commitment to Continuous Learning and Adaptation The importance of ongoing education and adapting new ideas in the ever-evolving marketing field. This includes staying updated with the latest trends, reading influential books, and continuously seeking knowledge to enhance marketing strategies.
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DBM - How to Ensure Your Dental Team Shows Up: Solving the Punctuality Puzzle in Morning Huddles and Meetings
11/30/2023
DBM - How to Ensure Your Dental Team Shows Up: Solving the Punctuality Puzzle in Morning Huddles and Meetings
Episode Summary: In this episode, Dr. Etch and Dr. Justin Bhullar delve into the crucial aspects of dental practice management, focusing on the effectiveness of team meetings and morning huddles. They share their experiences and strategies for making these gatherings more than just routine, but pivotal moments for setting the day's tone and aligning team goals. Why You Should Listen: Leadership and Team Dynamics: Understand the role of leadership in shaping a productive team environment. Effective Meeting Strategies: Gain insights into conducting efficient and valuable team meetings and morning huddles. Adapting to Team Size: Learn how to manage meetings effectively in practices with large teams. Creating a Positive Culture: Discover how acknowledging individual contributions can enhance team morale. Practical Tips for Practice Management: Get actionable advice on managing your dental practice more effectively. Key Takeaways: Leading by Example: The importance of leaders setting the right example in punctuality and preparation. Setting Expectations and Creating Value: How to set clear expectations for meetings and add value to ensure team engagement. Efficient Meeting Structures: Tips for organizing meetings that are effective, especially in larger practices. Recognizing Personal Milestones: The impact of acknowledging personal events like birthdays in building a positive team culture. Adapting Meeting Strategies: Tailoring meeting strategies to suit the unique needs of your practice. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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Solo - How Can Mastering Patient Calls Transform Your Dental Practice
11/27/2023
Solo - How Can Mastering Patient Calls Transform Your Dental Practice
In today's episode, Dr. Etch dives deep into the real-world challenges and solutions of running a dental practice. Transform your front desk into a powerhouse of patient communication. Dr. Paul breaks down the common pitfalls in dental practice phone calls and provides practical, easy-to-implement tips. He delves into the "Dirty 13" – those tricky, frequently asked questions that can make or break a patient's first impression. From handling inquiries about costs and insurance to explaining procedures, this segment is a goldmine for anyone looking to elevate their practice's phone etiquette. Learn how to navigate questions about pricing for services like root canals and extractions, both with and without insurance. Get insights on responding to queries about available services like Invisalign or teeth whitening. It's not just about the answers; it's about how you answer. This part of the episode is a must-listen for anyone looking to improve their patient communication and turn inquiries into appointments.
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Clinical - Insights on Dental Implant Techniques and Modern Patient Management
11/24/2023
Clinical - Insights on Dental Implant Techniques and Modern Patient Management
In this episode we explore the intricacies and challenges of dental implantology and uncover common complications in implant procedures, delves into the nuances of patient care, and examine the evolving landscape of dental practices. Key Takeaways: Dealing with Dental Implant Complications: The episode addresses critical aspects of dental implant complications, from placement errors to factors influencing healing outcomes. Strategies for Optimal Patient Care: Emphasizing the importance of patient communication and education, the discussion provides insights into managing post-surgical care and setting realistic expectations. Evolution in Dental Practices: Explore how dental practices are adapting to new technologies and methods, offering more realistic and patient-friendly solutions. Professional Growth in Dentistry: Learn about the comprehensive training opportunities at the Colorado Surgical Institute, including courses on surgical techniques and sedation. Whether you're a dental professional, student, or just curious about the world of dentistry, this episode offers a rare peek into the challenges and advancements in the field, straight from the experts. Engaging and informative, this is a must-listen for anyone interested in the cutting-edge of dental care.
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Interview - Managing Chaotic Schedules and Improving Patient Engagement in Dental Practices with Melinda Heryford
11/20/2023
Interview - Managing Chaotic Schedules and Improving Patient Engagement in Dental Practices with Melinda Heryford
Episode Summary: Dive into a compelling conversation with Melinda Heryford, a renowned practice management consultant, as we explore effective strategies for dental practices. This episode is a treasure trove of insights for any dental professional looking to streamline their practice, enhance patient care, and boost team motivation. Melinda shares her expertise on managing chaotic schedules, improving patient engagement, and setting impactful goals. Whether you're grappling with a cluttered appointment book or seeking ways to connect more deeply with your patients, this episode offers practical solutions and transformative ideas. About the Guest: Joining us in this episode is a seasoned consultant with a deep understanding of the dental industry. With years of experience in guiding dental practices towards success, our guest brings a wealth of knowledge in practice management, team building, and strategic planning. Their expertise in identifying and overcoming common challenges in dental practices makes them an invaluable resource for dentists looking to thrive. Key Takeaways: Wildly Important Goals: Learn how to set goals that drive success for your practice beyond just financial targets, fostering a motivated and inspired team. 10-Day Check System: Discover a simple yet powerful system to manage and optimize your schedule, ensuring a smooth workflow and improved patient experience. Patient Engagement: Gain insights into enhancing patient interactions, from initial calls to long-term relationships, focusing on patient care as a core value. Team Dynamics: Understand the importance of creating a positive workplace culture and effective communication strategies to retain and empower your staff. Why You Should Listen: If you're a dental professional seeking to navigate the complexities of practice management while maintaining a patient-centered approach, this episode is a must-listen. Melinda's practical advice and real-world examples provide actionable steps to improve your practice's efficiency and patient engagement. Tune in to transform the way you manage your dental practice and lead your team towards success. To learn more about Melinda and how she can help your practice fill out .
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DBM - Leveraging Coaching to Fast-Track Dental Practice Success
11/16/2023
DBM - Leveraging Coaching to Fast-Track Dental Practice Success
Episode Summary: In this episode of Dental Practice Heroes, Dr. Etch and Dr. Justin Bhullar engage about the world of coaching within the dental industry. They explore the nuances of what makes a good coach, the importance of being coachable, and how coaching can significantly impact both personal and professional development. This episode is not just about dentistry; it's about growth, learning, and the transformative power of effective coaching. Why You Should Listen: Understanding the Role of a Business Coach: Learn why having a business coach can be a game-changer in your dental practice. The Essence of Being Coachable: Discover why being open to feedback and willing to apply it is crucial for growth. Selecting the Right Coach: Gain insights on how to choose a coach that aligns with your specific needs and goals. Broader Implications of Coaching: Explore how the principles of coaching can apply to various aspects of life beyond dentistry. Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit to Learn more
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Special Ep. - Evolving Practice, Culture, and Leadership with Dr. David Maloley
11/13/2023
Special Ep. - Evolving Practice, Culture, and Leadership with Dr. David Maloley
In this engaging episode of Dental Practice Heroes, host Dr. Etch is joined by Dr. David Maloley for an in-depth conversation about the evolution of dental practices. They delve into the intricacies of clinical skills, the significance of cultivating a strong practice culture, and the challenges of leadership in a growing dental team. The discussion also touches on personal growth, managing expectations, and the importance of balancing professional aspirations with personal relationships. Key Takeaways: Continuous Improvement in Clinical Skills: Dr. Etch shares a personal story about realizing the importance of continuous improvement in clinical skills and how feedback from colleagues can be a catalyst for growth. Culture as a Cornerstone of Practice Success: The conversation highlights how a strong, positive culture within a dental practice can significantly impact team dynamics and patient satisfaction, especially in larger practices. Navigating Team Dynamics in Practice Growth: Insights are shared on managing the complexities of team dynamics and maintaining morale as a practice grows and evolves. Balancing Professional and Personal Life: Dr. Maloley discusses the challenges of balancing a thriving professional life with personal relationships, emphasizing the importance of this balance for overall happiness and success. Adapting Leadership Styles: The episode underscores the need for adaptable leadership styles to meet the changing needs of a growing practice and diverse team. About the Guest Dr. David Maloley, a renowned figure in the dental community, brings a wealth of experience and knowledge to the table. Known for his innovative approach to practice management and team leadership, Dr. Maloley has successfully navigated the challenges of growing a dental practice while maintaining a strong focus on culture and team dynamics. His insights into the dental industry are both practical and inspiring, making him a sought-after speaker and mentor in the field. Dave's podcast: www.relentlessdentist.com
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Clinical - Maximizing Your Potential: The Value of Continuing Education in Dentistry
11/09/2023
Clinical - Maximizing Your Potential: The Value of Continuing Education in Dentistry
Guests: Dr. Dan Briskie & Dr. Taher Dhoon with Colorado Surgical Institute Episode Overview: In this episode, Dr. Dan Briskie and Dr. Taher Dhoon discuss the impact of continuing education on dental practices. They explore the balance between managing debt and investing in professional growth, offering a wealth of advice for both new and seasoned practitioners. What You'll Learn: The importance of continuing education in dentistry and its direct correlation with the growth and financial success of a dental practice. How to navigate the challenges of dental education, including the management of student loans and the timing of further investments in learning. Strategies for integrating advanced dental training into a busy practice schedule. The ethical considerations of patient care in complex cases, especially when balancing business viability with patient health outcomes. Key Moments: 00:01 - Investing in Young Dentist's Education We discuss student loan debt, surgical procedures, patient care, and the importance of continuing education. 06:16 - Start Dental Startup or Specialize Surgical Debt repayment, continuing education, startup investment, advanced clinical procedures, and finding a specialty are discussed. 10:21 - Surgical Procedures in Dental Practice Dentists are encouraged to develop surgical skills to help patients in pain, overcome potential roadblocks, and invest in procedures for a successful practice. 21:53 - Build a Network in CE Networking is essential for continuing education, fostering relationships and gaining access to experts. Quotes: "Education isn't just about learning; it's about opening doors that you didn't even know existed." - Dr. Taher Dhoon "The true cost of education in dentistry isn't what you pay for the course; it's what you lose by not taking it." - Dr. Dan Briskie Get 10% Off any of Colorado Surgical Institute Courses using coupon code DPH10
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Hotseat - Quit your Associateship Yesterday
11/07/2023
Hotseat - Quit your Associateship Yesterday
This is the first addition of the HotSeat Segment. We are joined by Legendary DPH Coach, Dr. Henry Ernst, and our Anonymous Guest. You will Learn: How to quit your associateship to focus on your practice. How you can differentiate yourself from your competitors. How you can market effectively to get more new patients. Why playing the short term game can hurt your long term. What it means to work on the business. Let us know what you think about this new episode type! And if you want to be an anonymous guest, reach out to Etch! Work with Henry or Etch and get past what's been holding you back, click here-->
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Interview - Unlocking Genuine Appreciation in the Workplace
11/06/2023
Interview - Unlocking Genuine Appreciation in the Workplace
In this enlightening episode, we're joined by Dr. Paul White, a psychologist, speaker, and leadership expert who has dedicated his career to ensuring "work relationships work." Dive deep with us into the transformative world of workplace appreciation, its profound effects, and the tools to foster a culture of genuine appreciation. --- About Our Guest Dr. Paul White is a renowned figure in the realm of workplace appreciation. He's been featured in the New York Times, BBC News, and other global publications. As the co-author of the best-selling book, The 5 Languages of Appreciation in the Workplace, which boasts over 550,000 copies sold, Dr. White brings a wealth of knowledge and insights to the table. Check out Dr. White's Resources: --- Key Takeaways 1. The Languages of Appreciation: How to tailor your gestures to resonate deeply with each team member. 2. The Tangible Benefits of Genuine Appreciation: From reduced tardiness to increased profitability, discover the science behind appreciation. 3. Practical Tools for Implementation: Uncover tools like the "motivating by appreciation inventory" to cultivate a culture of genuine appreciation. --- Dental Practice Hero Coaching Our host, Dr. Paul Hutchinson of the Dental Practice Heroes podcast, offers coaching to help dentists achieve their goals, from enjoying their practice to achieving financial security.
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DBM - Hygiene Wages...What can WE Do?
11/02/2023
DBM - Hygiene Wages...What can WE Do?
Hygiene wages keep rising, what can we, as owners, do about it? www.dentalbusinessmentor.com
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Solo - "I Don't Believe in the Policy"
10/30/2023
Solo - "I Don't Believe in the Policy"
Today we discuss, failiure in the team following the assigned protocols of the office, and the likely culprit. If you were wondering how to solve this issue, this episode is for you!
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Clinical - How to Talk about Sedation to Patients
10/26/2023
Clinical - How to Talk about Sedation to Patients
Ever wonder how to present sedation at your office? We delve into this topic today. www.coloradosurgicalinsitute.com
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