AlteaTalks

Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea’s Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you’d like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at [email protected]

S2 E4 Honest Talk: Destigmatising Medical Inquests 04/16/2025

S2 E3 Sorry Shouldn't Be the Hardest Word: Navigating Clinical Claims 03/11/2025

S2 E2 Beyond the Treatment Table: Revolutionising Modern Physiotherapy 02/11/2025

S2 E1 Setting the Standard: Inside the Aesthetic Licensing Scheme 01/21/2025

S1 E15 Caught in the Act: Fundamental Dishonesty on Trial 12/03/2024

S1 E14 The Vital Signs of Good Governance 11/13/2024

S1 E12 Part 2 All in the mind: A leading practitioner’s take on modern psychiatric practice 10/29/2024

S1 E13 Not fit for purpose? CQC's Assessment Framework Under the Microscope 10/10/2024

S1 E12 Part 1 All in the mind: A leading practitioner’s take on modern psychiatric practice 09/25/2024

S1 E11 Shifting Sands: A grand tour of Ireland's evolving medico-legal landscape 07/29/2024

S1 E10 On the Pulse: the new Good Medical Practice and HCPC Standards 07/16/2024

S1 E9 Risk and reward: The rise and rise of AI in healthcare 07/01/2024

S1 E8 In the Courtroom of Care: Clinical Negligence 06/18/2024

S1 E7 Blemish free: career highlights and insights from an eminent aesthetics practitioner 06/03/2024

S1 E6 Policy Perspectives: Insights into Medical Indemnity Evolution 05/20/2024

S1 E6 Policy Perspectives: Insights into Medical Indemnity Evolution Vickie Rhodes, Altea's Business Development Officer discusses how medical indemnity insurance is evolving to serve the needs of this increasingly complex and nuanced sector and much more... Timestamps - Discussion on the two main types of indemnity coverage for UK healthcare professionals, exploring differences between discretionary and financially regulated insurance models. (00:03:30) - Examination of the impact of occurrence-based versus claims-made indemnity on policyholder accountability and financial security in malpractice claims. (00:07:07) - Understanding the nuances of coverage and looking at when claims fall outside the expected scope. (00:09:42) - Key considerations when selecting insurance providers and the benefits of tailored solutions for policyholders. (00:11:54) - Importance of dovetailing medical malpractice and public liability insurance, with examples highlighting the inclusion of abuse cover. (00:14:14) - Examination of tensions in notification processes between insured and insurers and the need for clarity and collaboration. (00:20:10) - Overview of the claims process and brokers' roles in aiding clients during claims management. (00:25:08) - Discussion surrounding risk management's significance in the healthcare sector. (00:27:45) - Tips for brokers on staying informed about regulatory changes, new treatments, and best practices. (00:29:52) Resources: - Altea Insurance - Follow us on LinkedIn *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea or Vickie Rhodes for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances. /episode/index/show/e5fbaa9c-5985-4fa6-8d7f-4b1fa8b195e0/id/31384527

S1 E5 Trends in Nursing and Care Home Indemnity Insurance Claims 04/29/2024

S1 E5 Trends in Nursing and Care Home Indemnity Insurance Claims What are the main trends shaping the legal battlegrounds for these institutions entrusted with our most vulnerable? From medication dispensing issues to negligent care and rising violence, Lisa provides invaluable insights into the challenges faced by the sector, shedding light on staffing struggles, regulatory hurdles, and the crucial role of comprehensive insurance coverage. Timestamps - From medication dispensing challenges to negligent care, what are the pressing trends in malpractice claims for care homes and nursing homes? (00:02:34) - The ongoing impacts and lasting effects of the pandemic (00:06:54) - Exploring the current status of Covid-related legal cases against care homes (00:09:16) - Violence, substance abuse, neglect – what’s behind the notable increase in cases involving these distressing occurrences? (00:11:28) - Staffing challenges and strategies for attracting and retaining qualified care staff (00:15:56) - Strategies for small care homes without specialised HR teams to navigate potential claims (00:22:11) -Benefits of comprehensive insurance coverage and the importance of obtaining formal legal advice to support staff facing inquests or regulatory tribunals (00:27:24) Resources: - Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/ *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Lisa Heathcote or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances. /episode/index/show/e5fbaa9c-5985-4fa6-8d7f-4b1fa8b195e0/id/31033013

S1 E4 Navigating the pitfalls of online reputation management 04/15/2024

S1 E4 Navigating the pitfalls of online reputation management If you're running an aesthetic healthcare business, receiving a negative online review is never ideal, and a knee-jerk response could lead to significant legal and reputational repercussions. In this episode, Joanne Staphnill, Consultant Solicitor at Keystone Law, who regularly defends professionals against negligence claims, discusses the nuances of managing online reviews in the aesthetic sector. Joanne and Will also explore managing patient consent for online testimonials, ethical considerations and the potential PR and legal pitfalls in pursuing a positive review. Time stamps: - Why online reviews, social media and digital chat rooms have become an integral part of the overall customer experience and what this means for professionals and businesses (00:03:15) - Balancing patients sharing online the results of their procedure with ensuring patient confidentiality (00:05:29) - Digital reviews are here to stay – are they a hindrance or a help? (00:08:13) - Ethical considerations for professionals seeking positive patient feedback (00:10:33) - Legal risks involved in boosting professional profiles via positive reviews online and corresponding protective measures (00:15:08) - Handling negative online reviews (00:22:32) - Signs in negative feedback that might give rise to an insurance claim (00:28:28) - What legal action is available to professionals who receive unwarranted publicity (00:33:06) - Juggling the ease and informality of messaging services with associated risks (00:37:17) Resources: - Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/ *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Joanne Staphnill or Keystone Law for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances. /episode/index/show/e5fbaa9c-5985-4fa6-8d7f-4b1fa8b195e0/id/30829453

S1 E3 Gearing up for change: how the non-surgical Aesthetics Industry is preparing for regulation 04/04/2024

S1 E3 Gearing up for change: how the non-surgical Aesthetics Industry is preparing for regulation In this episode, Will Marshall is joined by Dr. Catherine Fairris, Director of the Wessex Skin Clinic, Aesthetic Medicine veteran, and President of the British College of Aesthetic Medicine (BCAM). They discuss how the new licensing scheme is taking shape and the challenges faced by policy makers and stakeholders alike in keeping pace with this moving target. Dr. Catherine Fairris and Will also delve into other trends affecting the sector, including the widespread use of unregulated products and the growing phenomenon of cosmetic tourism. Time stamps: - From the seizure of fake Ozempic pens to the use of non-surgical fillers as an alternative to BBL procedures, there's a lot happening in the non-surgical aesthetic sector (00:02:36) - Establishing a legislative framework for appropriate training and standards for all non-surgical cosmetic practitioners (00:06:38) - How can a regulatory framework keep pace with such a dynamic and evolving sector (00:10:11) - Implications for the sector around the government's proposal to extend CQC oversight to higher risk aesthetic procedures (00:13:15) - Will the proposed traffic light system effectively address the diverse risks associated with the wide array of aesthetic treatments available? (00:17:03) - Evolution of the licensing framework (00:27:8) - Marketing, distribution and accessibility of unregulated cosmetic products (00:29:10) - Growth of social media and the regulation of content in advertising (00:34:00) - Cosmetic tourism and the duty of care when something goes wrong (00:36:58) Resources: - Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/ *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Dr Catherine Fairiss, the Wessex Skin Clinic and the British College of Aesthetic Medicine for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances. /episode/index/show/e5fbaa9c-5985-4fa6-8d7f-4b1fa8b195e0/id/30578558

S1 E2 Preserving Trust: the patient safety podcast 03/18/2024

S1 E1 Defusing the Minefield of Informed Consent 03/01/2024

S1 E1 Defusing the Minefield of Informed Consent Obtaining informed consent is a fundamental part of every health and care professional’s job and integral to every service user’s treatment experience. But although this process goes to the very heart of clinical practice, it has become something of a legal and clinical minefield in recent years, for practitioners and patients alike. In this opening episode of AlteaTalks, Will is joined by Vicki Swanton, Head of Healthcare Global Risks at DWF, and widely acknowledged as one of the UK’s leading healthcare lawyers, to unpick the challenges surrounding informed consent and to provide key tips to guide practitioners through this crucial aspect of patient care. Time Stamps: - Why consent is important in the medico-legal world (00:03:22) - An overview of the current legal framework that governs consent (00:06:04) - Different approaches to tailoring advice, presenting risks and options to patients (00:12:05) - What questions a healthcare professional should ask their patient to obtain properly informed consent (00:18:52) - The importance of managing patients' expectations (00:21:21) - What a healthcare professional can do to best evidence that the consent has been provided (00:28:50) - Addressing allegations on consent failure (00:35:42) - The impact of The Mulloch case on consent allegations (00:37:08) Resources: - Altea Insurance - Follow us on LinkedIn - DWF Group - Connect with Vicki Swanton *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea Insurance or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances. /episode/index/show/e5fbaa9c-5985-4fa6-8d7f-4b1fa8b195e0/id/30185738

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