S2 E11 The Bias Conversation | What Every Practitioner Needs to Know
Release Date: 12/23/2025
S2 E11 The Bias Conversation | What Every Practitioner Needs to Know
AlteaTalks
In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build resilience and deliver safer, more inclusive care in an increasingly diverse industry. ...
info_outline
S2 E10 From Compliance to Confidence | Using the Good Governance Review to drive quality and patient safety
AlteaTalks
In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review’s exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement rather than simple checklists. The conversation highlights how strong leadership, clear structures, and evidence-based practice can enhance accountability, build trust, and improve outcomes for...
info_outline
S2 E9 From Clinic to Community | The Growing influence of Acupuncture in UK Healthcare
AlteaTalks
In this episode we’re joined by Alex Jacobs, CEO of the British Acupuncture Council and a practising acupuncturist. Tune in to learn why these are exciting times for Acupuncture in the UK as it looks to play an increasingly prominent role in delivering efficacious and cost-effective primary care. Alex shares the story behind professional regulation, highlights the enhanced patient safety benefits of proper training, and describes how closer collaboration with the NHS is helping more people benefit safely from this long-respected form of medicine. Resources: Altea Insurance...
info_outline
S2 E8 Choice, Control and Community | What Good Social Care Really Looks Like
AlteaTalks
Beyond the care home stereotype lies a sector that’s busy transforming lives through innovation and ambition. We are delighted to be joined this month by Professor Vic Rayner OBE, CEO of the National Care Forum, and a leading international authority on the care sector. Tune in for a wide-ranging and fascinating discussion that encompasses fair funding battles, technology's exciting potential, the army of unpaid carers delivering a "second NHS," and why urgent reform is needed while awaiting the Casey Commission's 2026 recommendations. Resources: Altea Insurance...
info_outline
S2 E7: Inside Ireland's Healthcare Revolution | Courts, Cosmetics and Care
AlteaTalks
In this episode, Aislinn O’Shea, Senior Associate at Mason Hayes and Curran gives us the inside track on some of the hottest topics affecting healthcare litigation in Ireland today. She reveals how Ireland's new court practice directions are transforming medical negligence cases, potentially shaving years off resolution times and slashing legal costs. She explores the underground aesthetic industry that is affecting patient safety and explains how upcoming home care regulations may impact the Irish care sector and potentially force smaller providers out of business. ...
info_outline
S2 E6: From Botox to AI: Understanding Products Liability in Modern Healthcare
AlteaTalks
Products liability law hits healthcare professionals harder than most realise. Any involvement in the supply of a defective medical device or cosmetic product that causes harm to the recipient risks potential exposure to legal liability, even when the professional has no idea anything is wrong. Leading Products Liability lawyer David Kidman from Simmons & Simmons, joins us this episode to share key insights into the legal landmines facing doctors, clinics, and aesthetic practitioners, and to provide top practical tips to guide practitioners operating in this increasingly complex regulatory...
info_outline
S2 E5 Beyond Blame | effective healthcare investigations that drive learning and enhance safety
AlteaTalks
In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to investigating root causes helps health and care providers learn from devastating incidents and...
info_outline
S2 E4 Honest Talk: Destigmatising Medical Inquests
AlteaTalks
Healthcare lawyer Charlotte Ellis demystifies inquests in this month’s episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/ ...
info_outline
S2 E3 Sorry Shouldn't Be the Hardest Word: Navigating Clinical Claims
AlteaTalks
"Sorry goes a long way" - Anita Jewitt, leading claimant clinical negligence lawyer from specialist litigation practice Stewarts Law LLP reveals how early, meaningful apologies can help to avoid compounding of harm when an error occurs. She shares candid insights from her unique patient perspective on what motivates her clients to sue, and how healthcare providers can prevent escalation. This episode is required listening for healthcare professionals managing today's medico-legal landscape. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn...
info_outline
S2 E2 Beyond the Treatment Table: Revolutionising Modern Physiotherapy
AlteaTalks
Leading London physiotherapist Simon Gilchrist reveals how preventative care and cutting-edge technology are revolutionising patient treatment at his Mayfair Health clinics. Drawing on his experience of treating elite Olympic athletes and pioneering Diagnostic Ultrasound, Simon explains how his clinics are providing a combination of traditional hands-on physiotherapy augmented by an increased awareness of the importance of wellness and advances in AI to deliver next-generation physiotherapy. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn...
info_outlineIn this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build resilience and deliver safer, more inclusive care in an increasingly diverse industry.
Resources:
Altea Insurance https://www.alteainsurance.com/
Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/