Pet Sitter Confessional

Pet Sitter Confessional is the go-to podcast for pet sitters who want to grow, learn, and feel seen. With over a decade of experience, Meghan and Collin share the real, behind-the-scenes life of professional pet sitting—from funny mishaps and tough lessons to business insights and personal stories. Each week, they interview fellow sitters and industry pros to explore what it really takes to thrive in pet care. Whether you’re just starting out or a seasoned pro, you’ll find support, inspiration, and a community that truly gets it. Your story belongs here, too.

649: Caring for Senior Pets and Serving Senior People with Angela Dinsmoor 11/19/2025

649: Caring for Senior Pets and Serving Senior People with Angela Dinsmoor How do we better serve aging pets and their senior owners? Angela Dinsmoor, gerontologist and founder of Grey Whiskers, joins the show to share how her background in human aging informs her unique approach to senior dog care. From adapting grooming practices to handling emotionally complex client conversations, Angela outlines the deep overlap between pet and human aging. She discusses the importance of mental enrichment, emotional sensitivity, and communication with senior clients. This episode sheds light on a growing, underserved part of the pet care industry—and how we can all do better. Main topics: Communicating with senior pet owners Grooming adaptations for aging dogs Emotional needs of elderly clients Quality of life assessments Pet care industry gaps for senior pets Main takeaway: Senior dogs, and their owners, are falling through the cracks in the pet care industry, and we need to have a solution for them. Senior pets have unique needs—physically, emotionally, and behaviorally—but most grooming, pet sitting, and even veterinary services aren’t designed with them in mind. Angela Dinsmoor saw this gap firsthand after adopting her first older dog and realized the system wasn’t built to support their aging bodies or their people. From dementia to arthritis to simple anxiety around being handled, these pets deserve specialized care. About our guest: I’m Angela Dinsmoor, and I’ve spent over 20 years in the pet industry-teaching, grooming, and supporting families and professionals alike. But over time, one truth became impossible to ignore: we don’t talk enough about senior dogs. They’re aging. Their needs are changing. And yet even the most experienced groomers and pet pros often aren’t trained to care for them properly. That’s why I created Grey Whiskers, a purpose-driven platform built around education, empathy, and specialized care for our oldest companions. Grey Whiskers stands on four senior paws: 🐾 In-home grooming is designed specifically for senior dogs 🐾 The Senior Dog Digest, a trusted newsletter for pet parents and pet professionals 🐾 The first Senior Dog Grooming Certification in the industry 🐾 And a growing community built to celebrate and support pet professionals, aging pets and their owners, not sideline them This is a conversation about care, dignity, and the deep bond we share with our animals, especially as they grow older. If your audience loves dogs, works in pet care, or simply wants to better support their aging best friend, I’d be honored to share what I’ve learned. It’s not a sad story; it’s a hopeful one. And it’s time we start telling it. Links: - Email - Website - Newsletter - LinkedIn 808-457-2169 - Phone Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Visit and use code ‘confessional15’ at checkout to save $15 off your first year! /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/39079525

648: How to Build a Business That Runs When You Can’t (Part 1) 11/17/2025

648: How to Build a Business That Runs When You Can’t (Part 1) What would actually happen to your pet sitting or dog walking business if you couldn’t show up tomorrow? In this episode, we share how a scary experience during COVID forced us to confront just how much our business depended on us personally. We walk through the first four ways to build a more resilient business: having a backup as a solo sitter, creating a team-based system with employee backups, handing off admin tasks, and getting your “in-your-head” knowledge documented. We talk about the mental load of being the only one who knows how to run payroll, schedule, and respond to emergencies—and what it looks like to slowly share that responsibility. We want you to start building a business that can keep caring for clients and supporting your family, even when life forces you to step back. Main topics: Facing “What If I Can’t?” Solo Sitters and True Backups Team-Based, Cross-Trained Staff Handing Off Admin Tasks Systematizing In-Your-Head Knowledge Main takeaway: “Being without a backup is just one emergency away from losing everything and having a real catastrophe on their hands” It sounds dramatic, but it’s the reality so many pet sitters and dog walkers quietly live with. One illness, one family emergency, or one injury could leave clients stranded and your business hanging by a thread. In this episode, we talk about how to build real backups, not just in theory, but in practical, everyday ways—from connecting with another sitter to cross-training a team to documenting what only lives in your head. You don’t have to build a massive company, but you do deserve a business that won’t collapse the second you need to step away. Links: Loom (Suggested for Screen-Recording SOPs): ChatGPT / AI Tools (Implied for Turning Transcripts into SOPs): Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/39055450

647: Grassroots Growth: How Collaboration Keeps the Texas Pet Sitters Association Thriving 11/12/2025

647: Grassroots Growth: How Collaboration Keeps the Texas Pet Sitters Association Thriving In every industry, true leadership isn’t about recognition—it’s about service. In pet care, that spirit shows up in those who give their time, share their experience, and create space for others to grow. Few embody that better than Deanna Schaar and Cathy Vaughan of the Texas Pet Sitters Association. What began as a small meet-up in a boarding facility has become one of the most beloved conferences in pet care—an annual, volunteer-led non-profit event that draws attendees from across the country. They share how early chaos and tech mishaps shaped their approach, how they find and support speakers, and why community—not competition—is their secret sauce. From health and wellness sessions to industry-wide collaboration, this conversation celebrates the heart and humility behind real leadership. Main topics: Starting a grassroots conference Building a non-profit association Learning from early mistakes Finding and supporting speakers Creating community and belonging Main takeaway: “We don’t have egos—this isn’t about getting on stage. It’s about doing whatever needs to be done to help others.” That line sums up the heart of the Texas Pet Sitters Association. Deanna Schaar and Cathy Vaughan didn’t set out to build a conference for recognition—they built it for connection. Over 11 years, they’ve created a place where pet sitters learn, laugh, and lean on each other. Their story is a reminder that the best leaders lift others first. Because in both business and life, anything worth building takes time, energy, and people. Setting aside your ego and letting others shine is what truly propels whatever you’re trying to grow. About our guests: Deanna Schaar is the owner of Deanna’s Dog House, offering in-home dog boarding in Texas. A founding member and current Vice President of the Texas Pet Sitters Association, she is passionate about community education and support for fellow pet sitters. Cathy Vaughan owns Cathy’s Critter Care in San Antonio and serves as President of the Association. Together, they lead a volunteer non-profit that hosts an annual conference fostering professional development, networking, and friendship for pet care providers nationwide. Links: 🌐 Website: 📘 Facebook: 🐾 Cathy’s Critter Care: 🐶 Deanna’s Dog House: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/39001130

646: What Should Your Pet Sitting Insurance Really Cover? 11/10/2025

645: Saying No, Growing Smart: Building Your Dream Business with Lindsey Perriello 11/05/2025

645: Saying No, Growing Smart: Building Your Dream Business with Lindsey Perriello What does it take to build a successful, heart-centered pet sitting business? Lindsey Perriello shares her path from surgical tech to pet care professional, highlighting the emotional toll of past jobs and how her values shaped the company she leads today. She discusses the challenges of setting boundaries, training staff, and keeping a personal touch with 300+ clients. Lindsey’s approach is rooted in education, empathy, and honesty—qualities she believes all pet sitters should bring to their work. This conversation is full of practical insights and vulnerable moments that reflect the realities of small business ownership. Main topics: Career change to pet care Ethical client relationships Continuing education & certifications Managing staff and quality control Boundaries and pricing challenges Main takeaway: “Families are putting their trust in us, and in return, I want to do the best that I can.” When someone hands you their keys and their pets, they’re not just hiring a service—they’re extending trust. Our job isn’t simply to meet expectations; it’s to honor that trust through professionalism, communication, and care that never cuts corners. Training, insurance, certifications, systems—these aren’t boxes to check. They’re how we prove we take that trust seriously. Whether you’re solo or leading a team, remember: your clients don’t see your behind-the-scenes effort, but they feel it in every visit report, every thoughtful update, every safe return home. 💬 What’s one way you show clients they can trust you? About our guest: Lindsey Perriello is the owner of Lindsey’s Dog Walking, based in Lower Burrell, Pennsylvania. After over a decade as a surgical tech and a stint in memorial sales, Lindsey turned to pet care in 2018. She built her business on principles of continuing education, staff reliability, and personal relationships with clients. Lindsey is certified through Pet Sitters International, Fear Free Pets, and Karen Pryor Academy. Her team of five serves a small, local area with high standards and big heart. Known for her attention to detail and compassionate care, Lindsey has grown her client base to over 300 through word-of-mouth and social media, all while prioritizing work-life balance and client trust. Links: Website: Facebook: Instagram: TikTok: @ladieswithleashes Email: Organizations Mentioned: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months National Association of Professional Pet Sitters: /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38914605

644: Copycats: They Can Copy the Idea, Not the Way You Deliver 11/03/2025

643: Balancing the Hustle with Miguel Rodriguez 10/29/2025

643: Balancing the Hustle with Miguel Rodriguez What does it really mean to educate your community while running a thriving pet care business? Miguel Rodriguez of City Dog Pack returns to share how he balances content creation, training, boarding, and walking services—while staying grounded in his values. He opens up about recognizing the value of his time, setting clear policies, and learning to say “no” without guilt. Miguel also explains his shift toward video and course-based learning, and how gratitude reshaped his approach after COVID-19. This conversation is a powerful reminder that being an educator starts with empathy, boundaries, and knowing your worth. Main topics: Educating clients through social media Balancing business with personal life Setting and enforcing client policies Creating content with real-world value Recognizing and managing burnout Main Takeaway: “I’m so lucky to even be burnt out.” That mindset shift changed everything for Miguel Rodriguez of City Dog Pack. Burnout used to feel like failure—until he reframed it as a sign of demand, trust, and impact. Now, when exhaustion creeps in, he remembers the days he waited by the phone, hoping for one client call. If you’re tired from helping others, it might just mean you’re doing something right. Just don’t forget to take care of yourself too—gratitude and boundaries can go a long way. About our guest: Miguel Rodriguez is the founder of City Dog Pack, a dog training, walking, and boarding business based in New York City. With over 15 years of experience, Miguel blends practical dog behavior knowledge with a deep commitment to client education and community support. He publishes the “Everything Dog” newsletter on Substack and is expanding into YouTube and TikTok to share even more free and accessible content. A former Marine and lifelong educator, Miguel is passionate about helping people build better lives with their pets. His work emphasizes empathy, gratitude, and practical advice for real-world dog challenges. Links: Email: citydogpack@gmail.com Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Peaceful Pet Music - Calm Music for Pets 🎶💜 From peaceful melodies to soothing nature sounds, this channel is your go-to spot when your pet is anxious and you don’t know where to turn.💜🐾 /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38807750

642: Why the Cat Fanciers Association Just Elevated Professional Cat Sitting 10/27/2025

642: Why the Cat Fanciers Association Just Elevated Professional Cat Sitting In this episode, we unpack how the Cat Fanciers’ Association (CFA) used its magazine to point cat owners toward insured, trained, professional sitters—despite being sponsored by a gig-app. We explore why that subtle editorial stance signals a cultural shift and how it aligns with PSI’s new global standards. We share what owners are now encouraged to ask: insurance, medical competence, meet-and-greets, backups, and referrals. We also name the gaps (team-based models and continuing education) while celebrating a rising floor for industry expectations. Main topics: CFA’s pro-sitter stance PSI global standards synergy Hobbyist vs. professional framing Outcome-based feline care Owner questions that matter Main Takeaway Quote: “This is how cultural change happens—not through laws first, but through language.” When the Cat Fanciers’ Association tells cat owners to hire insured, trained, professional sitters, it changes everything. It raises the public expectation for what ‘good care’ really means and validates the professionals who’ve been setting those standards for years. On this week’s Pet Sitter Confessional, we talk about why that shift matters, how it connects with PSI’s new global standards, and why professionalism—not convenience—is winning the long game in pet care. Links: Cat Fanciers’ Association (CFA): Cat Talk magazine (CFA publication) — article referenced: “Choosing the Right Cat Sitter”: Pet Sitters International (PSI) — Global Standards: (see Global Standards) Meowtel: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38778860

641: Building an Ethical Pet Business with Helen Motteram 10/22/2025

641: Building an Ethical Pet Business with Helen Motteram What does it really mean to be a kind and ethical pet care provider? In this episode, Helen Motteram of The Pet Professional Network shares her personal story of burnout, bullying, and the powerful impact of kindness in an industry that often lacks support. She explains how ethical pet care involves both the animals and the humans who love them, and why setting clear boundaries is crucial to sustainable compassion. Helen also unpacks common ethical dilemmas pet sitters face and how we can stay grounded in our values through them. Whether you’re new or experienced, her message encourages you to cultivate personal touch and protect your own wellbeing as part of professional kindness Main Topics Burnout and industry bullying Defining kindness in business Setting boundaries with clients Ethical dilemmas in pet care Maintaining personal touch while scaling Main Takeaway: “You can’t be friends with everyone. But having a small group of cheerleaders you trust makes all the difference.” In the pet care industry, it’s easy to feel isolated—especially when you face difficult client relationships or judgment from peers. That’s why it’s essential to find your people. The ones who get it. The ones you can ask the hard questions and be vulnerable with. Not everyone will be your supporter, but when you find your cheerleaders, hold them close—they’re the ones who remind you why you started and help you keep going. About our guest: I'm Helen - a Behaviourist, Coach and International Speaker and have loved and worked with animals all of my life. From rescue work, travelling overseas to work with hundreds of dogs, to helping my own dog, Sally, overcome her own fear of other dogs. But it’s not only animals that I'm passionate about. I help kind, ambitious, hardworking pet professionals to have more fun, more time and greater confidence in their business. With a focus on how to create a niche that fits to your personality or branding! I feel we all offer something truly Distinctive and we should embrace our individuality. So that's where I come in. To offer a soundboard and someone who can walk in your shoes. I'm the proud founder of the Pet Professional Network, a community that offers business support and networking for ethical pet professionals all across the globe. When I'm not working I'm running crazy marathons to raise money for bird rescue and spending time with my husband and Mum who've always been an inspiration. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38726410

640: Raising the Bar: Inside PSI’s Global Standards for Pet Sitters 10/20/2025

640: Raising the Bar: Inside PSI’s Global Standards for Pet Sitters What happens when an “unregulated” industry finally publishes standards? We unpack PSI’s new Global Standards for professional pet sitting and dog walking, explaining why standards are the floor—not the ceiling—for ethical care and business practices. We discuss how courts, insurers, and regulators use industry standards to define “reasonable care,” and what that means for documentation, insurance, and client data security. We also outline practical next steps to self-audit your policies, train your team, and communicate compliance to clients. Finally, we share how clearer standards could shift market dynamics—especially for app-based platforms—and elevate the profession’s reputation. Main topic: Standards as baseline professionalism Insurance scope and adequacy Client data security practices Documentation and due diligence Market impact on gig platforms Main takeaway: “Standards are the floor, not the ceiling” In pet care, published standards aren’t limits—they’re launchpads. They set the baseline for safety, documentation, insurance, and client data protection so professionals can build higher. When you exceed the floor, you create trust, reduce risk, and stand out in a crowded market. Audit your policies, train your team, and share your alignment—your clients (and their pets) deserve it. Links: PSI Global Standards for Professional Pet Sitting & Dog Walking (full document): Episode 630 (laws impacting pet care): Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38640065

639: Community Walks that Foster Collaboration with Olivia Hanson 10/15/2025

639: Community Walks that Foster Collaboration with Olivia Hanson What does it take to build a thriving solo pet care business rooted in community? Olivia Hanson of Waggin Tails Winona shares her journey from a banking job to becoming a full-time pet sitter and dog walker. She discusses the power of word-of-mouth, the value of community collaborations, and the joy she finds in organizing monthly pack walks. Olivia also shares how boundaries and relationships with other sitters help protect her joy and prevent burnout. It’s a story about trusting your path and finding purpose in pet care. Main Topics Transitioning from banking to pet care Community pack walks and how they started Collaboration with trainers, photographers, and shelters Client boundaries and protecting mental health Solo sitter support and peer mentorship Main Takeaway: “Protecting my peace is my biggest thing—and that’s making me better at my job.” As a solo pet sitter, it’s easy to feel like you have to say yes to every job, every time. But that can lead to burnout, overwhelm, and even losing the joy that got you into pet care in the first place. Olivia Hanson reminds us that setting boundaries isn’t selfish—it’s strategic. By focusing on quality over quantity and making space for rest and connection, she’s built a sustainable business she still loves. Protect your peace, and you protect your passion. 💛 About our guest: Olivia Hanson is the owner of Waggin Tails Winona, a solo pet care business based in Winona, Minnesota. After earning a business and sales degree and working in banking, Olivia transitioned into pet sitting full-time with the mentorship of a fellow sitter. She now offers dog walking, yard cleanup, overnights, and drop-in visits—and organizes popular monthly community pack walks. Deeply invested in local partnerships, Olivia collaborates with trainers, photographers, and the Humane Society to bring people and pets together. Her business philosophy is rooted in connection, care, and protecting personal joy. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Viists and use code ‘confessional15’ at checkout to save $15 off your first year! /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38569715

638: Competing Smart: What Really Matters in Pet Care Growth 10/13/2025

638: Competing Smart: What Really Matters in Pet Care Growth Who actually wins when the pet care industry gets bigger, noisier, and more competitive? We break down how the market has matured, why growth feels harder, and why the old “post on Facebook and wait” playbook no longer works. We introduce three market layers—generic/basic, niche/specialized, and high-end/boutique—and explain how our choices determine the effort and spend it takes to get clients. We share practical tactics like building referral engines, forging one-to-one partnerships with vets, trainers, and boutiques, and crafting high-touch client experiences. Most importantly, we show how clarity about who we serve beats trying to be everywhere at once Main topics: Industry maturity & shifting playbook Three service layers explained Client experience as differentiator Referrals and partnership strategies Avoiding burnout through clarity Main takeaway: “Where you choose to compete determines the effort and money needed to get clients.” If you’re fighting for attention in the same crowded “anyone can do it” space, you’ll pay more—in dollars and energy. Pick your lane: generic, niche, or boutique. Then design everything—from intake to follow-up—around that choice and the client you serve best. Partnerships, referrals, and a high-touch experience compound when your positioning is crystal clear. Stop trying to be everywhere; be unmistakable to the right people. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38559485

637: Raising the Bar in Canada: Inside Canadian Pet Care Professionals 10/08/2025

637: Raising the Bar in Canada: Inside Canadian Pet Care Professionals How do you professionalize an unregulated industry across a vast country? Erika Godwin and Morag Wilcox share why they launched Canadian Pet Care Professionals, a membership built by and for Canada’s pet care providers. They explain the “Verified Pro” approach, Canada-specific education (HR, legal, CRA), and a public directory designed to build trust with pet parents. We discuss shifting the mindset from “pet care is a luxury” to “professional care is a necessity,” and why turning competitors into colleagues helps everyone win. The conversation closes with how in-person events and a shared code of ethics can elevate standards from coast to coast. Main topics: Why a Canada-first organization Verified Pro directory & badge HR, legal, CRA education Competitors into collaborative colleagues In-person events & advocacy Main takeaway: “If we work together to raise the standard in the industry, it’s better for all of us.” — Morag This is the heartbeat of professional pet care in Canada. When we collaborate, share resources, and uphold clear standards, pet parents get safer, more consistent care—and our businesses grow stronger. Verified credentials and Canada-specific education help build real trust with clients. Let’s replace turf wars with teamwork and make “professional” the norm from coast to coast. About our guests: Erika Godwin — Co-founder of Canadian Pet Care Professionals; long-time industry supporter on the tech and marketing side. She builds websites and growth systems for pet businesses and co-founded ProPet Software, serving kennels, daycare, grooming, and training operations. Morag Wilcox — Co-founder of Canadian Pet Care Professionals and owner of York Professional Pet Sitting & Dog Walking in Newmarket, Ontario. With 25 years in the field and a multi-person team, she champions education, safety, and raising standards across Canada’s pet care industry. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38490195

636: Capture Ideas without Overthinking 10/06/2025

635: Navigating Pet Loss with Compassion and Care with Koryn Greenspan 10/01/2025

635: Navigating Pet Loss with Compassion and Care with Koryn Greenspan What does it really mean to grieve a pet—and how can we do it well? In this deeply moving episode, we talk with Koryn Greenspan, founder of The Parted Paw, about the often overlooked reality of pet loss and the profound emotional toll it takes. Koryn breaks down the distinctions between grief, mourning, and bereavement, and shares how anticipatory grief can offer a healthier path through the end-of-life process. We explore how disenfranchised grief silences many pet parents and why pet professionals need to show up better for their grieving clients. This conversation is a must-listen for anyone who’s ever loved—and lost—a pet. Main Topics Anticipatory grief and emotional prep Disenfranchised grief in pet loss Using the quality-of-life scale Supporting clients after a pet’s death Self-care and compassion fatigue for professionals Main Takeaway: “Everyone’s grief is unique. People don’t owe you an explanation for their grief… It’s your job to show up for it in the best way that you can.” As pet professionals, we often witness clients go through the heartbreak of losing a beloved companion. We don’t need the right words—we just need to show up. Whether that means a quiet moment, a handwritten note, or simply being present, your empathy matters. Grief isn’t linear, and it’s not our job to fix it—just to honor it. Let’s be the kind of people who show up. About our guest: Koryn Greenspan is a professional Certified Pet Loss Bereavement Specialist offering Pet Loss Counselling Services, Professional Dog Trainer, Pet Care and Business Advisor. As the founder of The Parted Paw, one of the first pet loss bereavement support services in the country, she is committed to raising awareness about pet loss, disenfranchised grief, the support needed for people whose pets have passed, and helping workplaces foster empathy and understanding for grieving employees who are anticipating or currently grieving the loss of a beloved pet. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months National Association of Professional Pet Sitters: /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38025830

634: Making CEO Time in Your business 09/29/2025

634: Making CEO Time in Your business What do you do when unexpected free time makes you anxious instead of relieved? We break down the difference between constant motion and true movement, introducing three kinds of time: Action, Admin, and CEO. WE explain why we often tie success to tangible, immediate tasks—and how that mindset keeps us stuck on the hamster wheel. Practical tactics follow: name the time, block the calendar, keep a CEO list, measure progress differently, and build in rest. The result is a framework to move from fear to focus and intentionally steer your business. Main topics: Motion vs. meaningful movement Action, Admin, CEO time Calendar blocking & CEO lists Measuring progress beyond visits Rest as strategy & creativity Main takeaway: “Action time keeps the business running. Admin time keeps it organized. CEO time keeps it growing.” If your days are packed with visits and emails, it’s easy to mistake motion for progress. Block CEO time on your calendar, keep a running “strategy list,” and track improvements to systems and margins—not just completed visits. Protect rest so your creativity can breathe; big ideas rarely show up when you’re exhausted. Your schedule should reflect your priorities—so make space for the work that actually moves you forward. Links: - Master certified instructor Arden Moore teams up with Pet Safety Dog Kona and Pet Safety Cat Casey to teach this vet-approved, practical course. Use code ‘PREPARE’ for 5% OFF. Expires 10/1/2025 Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38315275

633: Leadership Starts with Listening with Abby Strong 09/24/2025

633: Leadership Starts with Listening with Abby Strong What does it take to transition your team from independent contractors to employees? Abby Strong, owner of Auntie Abby’s Professional Pet Sitting, returns to share how she nurtured a strong, supportive company culture while navigating major changes. She discusses the motivation behind dropping overnight services, onboarding employees with intention, and creating space for growth within her team. Abby also talks about the importance of feedback, both from clients and staff, and how being vulnerable as a leader builds trust. This episode is filled with practical advice for pet business owners ready to scale with purpose. Main topics: Transitioning to employee model Building team communication culture Letting go of overnight services Leading with vulnerability and structure Using client and staff feedback wisely Main takeaway: “I walked into it thinking, can I afford to make this transition? I walked away realizing I can’t afford not to.” That’s how Abby Strong describes her bold move from independent contractors to employees at Auntie Abby’s Professional Pet Sitting. With a growing team, a commitment to consistency, and a deep desire to protect her staff, Abby knew something had to change. Making the leap came with risk—but also with clarity. Sometimes, leadership means trusting your gut, listening to your community, and building the structure your business truly needs. If you’re at a crossroads, maybe it’s time to ask: can I really afford not to make this move? About our guest: Hello! I am Abby Strong, owner and founder of Auntie Abby’s Professional Pet Sitting Service in Des Moines, IA. I opened my business in October 2019 as a solo provider driven by my profound passion for animals and their welfare. I quickly realized there was a tremendous need for quality, trustworthy pet care providers where animals are most comfortable: in their own homes! I truly feel pets are best served by staying in their regular environment while maintaining their normal routine. Turns out I was right, as I also quickly booked myself 7 days a week from 6AM to often 10PM with walks, visits and overnight jobs in clients homes. 1.5 years later, I reached a point where I needed to make a big decision: I could either continue working as a solo sitter, working at a crazy, unsustainable pace and having zero free time, or I could hire. Despite some initial trepidation that no one could do the job as well as I did, I took the plunge and starting interviewing job candidates. I never looked back! As of today, we have grown to a team of 21 phenomenal pet sitters and dog walkers. I aspire to continue that growth. It’s hard to articulate just how proud I am of this team. We’ve had amazing success due to our incredible attention to detail, stellar client communication, professionalism and true love, adoration and respect for each animal entrusted to our care. Our sitters truly take the time to meet each pet at their level and provide an enriching, enjoyable experience. It is immensely rewarding to know my passion is shared by so many others. We believe that a carefully tailored care plan makes each pet visit highly enriching and highly anticipated. We are met with much joy and excitement by each pet and the feeling is reciprocal. Tail wags, leaps of joy, wiggles, monetary tips for exceptional service, repeat business and heartfelt client testimonials fill our hearts and let us know we are indeed in the right business! Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38025295

632: Strong at the Broken Places: Building Resilience in Pet Care 09/22/2025

631: Building a Business that Feeds Your Soul with Sam Erbaugh 09/17/2025

631: Building a Business that Feeds Your Soul with Sam Erbaugh What does it look like to run a pet care business with heart? Sam Erbaugh, owner of Paw Beach Pet Care, shares her journey from interior designer to pet care entrepreneur. Sam shares how she rebuilt her life in Florida around joy, service, and sunshine—and how her business is a direct reflection of her personal values. Together, they discuss how to create a culture of genuine customer care, why team communication is critical, and how to grow a business without losing your soul. Sam’s story is a reminder that growth isn’t always about numbers—it’s about purpose, balance, and people. Main topics: Building customer-focused culture Transitioning from solo to team Emotional intelligence in leadership Balancing personal fulfillment and business Encouraging open employee communication Main takeaway: “We show up & we put on that great attitude that this is the only dog in the world we’re going to see today.” Every pet should be treated like the only one in the world—and that mindset changes everything. It’s not just about walking dogs; it’s about showing up with purpose, presence, and pride. When your team embraces that level of care, your clients feel it—and your business thrives. This episode of Pet Sitter Confessional is a masterclass in heart-led leadership. Tune in and get inspired to bring intention and joy back to your daily work. 🐾 About our guest: Sam Erbaugh is the owner of Paw Beach Pet Care based in Palm Beach County, Florida. After a career in interior design and a major life transition, Sam discovered her true calling in professional pet care. Since starting the business in 2017, she’s grown Paw Beach into a highly respected local brand focused on client trust, personal service, and cultivating a team of pet advocates who lead with empathy and excellence. Sam is passionate about restoring true customer service in the industry and supporting both pets and people with intention and care. Links: Paw Beach Pet Care website: Pet Sitters International (PSI): Pet Sitter Confessional resources for pet professionals: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Peaceful Pet Music - Calm Music for Pets 🎶💜 From peaceful melodies to soothing nature sounds, this channel is your go-to spot when your pet is anxious and you don’t know where to turn.💜🐾 /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38016360

630: Legal Landscape for Pet Sitters 09/15/2025

630: Legal Landscape for Pet Sitters What do new laws mean for your pet care business? Across the U.S., states are passing legislation that raises the standards for how pets are cared for—and the consequences for falling short. From licensing and inspections to criminal negligence and felony charges, the bar is getting higher for sitters, walkers, and boarders alike. These changes can feel overwhelming, but they don’t have to catch you off guard. In this episode, we talk through the most recent laws, what they mean for you, and how you can prepare your business to thrive in this new legal landscape. Main topics: Criminal negligence: what it means “Facility” definitions Licensing, ratios, inspections, reporting Documentation as legal protection Advocacy, pricing, and compliance Main takeaway: “If you hear nothing else in this episode, hear this: legislation is coming.” New animal-welfare laws are raising the bar for every pet care business—solo or staffed, mobile or at-home. That’s not a reason to panic; it’s a chance to lead. Start now: tighten your SOPs, train your team, and document every visit like it matters—because it does. Check your insurance, learn your city/county/state rules, and price for the real cost of compliance. Most importantly, speak up with your story so lawmakers write regulations with professionals in the room. Links: - Master certified instructor Arden Moore teams up with Pet Safety Dog Kona and Pet Safety Cat Casey to teach this vet-approved, practical course. Use code ‘PREPARE’ for 5% OFF. Expires 10/1/2025 Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38059935

629: Shaping Industry Standards with Jenn Dahinten, Chair of PACCC 09/10/2025

629: Shaping Industry Standards with Jenn Dahinten, Chair of PACCC What does it really mean to be a professional in the pet care industry? In this episode, Jenn Dahinten, Chair of PACCC, joins to explore the importance of third-party certification in setting industry standards. She shares how PACCC was founded to support experienced pet care providers with recognition, ethics, and continuing education. The conversation dives into the rising pressure from legislation, public expectations, and why certification helps build trust with clients and lawmakers alike. Jenn also offers practical steps for those ready to elevate their professionalism. Main topics: Third-party certification vs. online courses Legislative pressure and industry regulation Career progression in pet care The role of ethics and continuing education How professionals can influence legislation Main takeaway: “There is a skill set, both taught and intuitive, that’s required to provide care for a pet when their owner is away.”– Jenn Dahinten Too often, pet care is seen as simple or instinctual—just for “animal lovers.” But Jenn Dahinten reminds us that caring for someone else’s pet isn’t the same as caring for your own. It demands education, experience, and emotional intelligence. Certification through PACCC proves that you take your role seriously, and that you’re committed to excellence in your profession. When pet parents leave their pets in our care, they deserve nothing less than a certified professional. About our guest: Jenn Dahinten became the owner, and operator of Royal Pets Hotel and Enrichment in 2009 and founded the charitable “Racers Fund”, for retired service dogs shortly after. Having been a pet parent and client of pet care facilities on four different continents she relished the opportunity to provide the kind of loving care, expertise, and professionalism that she always felt our fur family deserved. Before joining the pet care industry, Jenn first was a paramedic (human). Jenn studied Biochemistry at the University of Guelph, Ambulance and Emergency Care at Conestoga College, and then Advanced Life Support Paramedic (L3) at the University of Natal. During her years of providing air/ground emergency care across continental Africa, Europe, and the UK, Jenn was also active in providing veterinary assistance at local small animal practices and shelters. During a subsequent career in pharmaceutical sales, marketing, and training, Jenn returned to Canada and discovered her calling in the pet care and education industry. From the start, Jenn has been an advocate for fear free practices across grooming and training and has ensured that Royal Pets has been at the forefront of setting the standard in pet care. Royal Pets has been a part of both the IBPSA and The Dog Gurus since their inception and is proud to be an active member of the APDT, Fear Free ™ Organization, and PACCC. Jenn continues to provide education and training opportunities locally and within her industry and continues to champion continuing education, certification, regulation, and professionalism as some of the many necessary means to guarantee our pets get the care and attention they deserve. Links: PACCC: Check out their Facebook: Alabama Legislation: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37991990

628: Recovering from a Bad Hire 09/08/2025

628: Recovering from a Bad Hire What happens when the excitement of growing your team turns into the disappointment of a bad hire? In this episode, we explore why failed hires sting so deeply, from the personal investment of time and trust to the disruption it causes clients, pets, and team morale. We share how rushing to replace too quickly can compound mistakes, while ignoring red flags or skipping feedback loops leaves you vulnerable to repeat issues. While every bad hire feels discouraging, it doesn’t have to define your business or your leadership. By giving yourself space to grieve, reviewing the clues left behind, strengthening your hiring funnel, and communicating transparently with your team, you can recover with resilience and make smarter, more confident hires in the future. Main topics: Why bad hires feel personal Client and team disruption Review process for red flags Improve hiring funnel steps Transparent team communication plan Main takeaway: “One bad hire doesn’t define you as a leader—it’s how you respond that matters.” Every business owner will eventually face a hire that doesn’t work out. It feels discouraging, personal, and costly—but it isn’t the end of your story. The key is to pause, reflect, and look at what lessons you can take forward. Was it a process issue, a cultural mismatch, or a lack of support? By strengthening your systems and trusting your instincts, you come back wiser and more confident. Remember, leadership isn’t about being perfect—it’s about learning, adapting, and continuing to build a team that serves pets and people well. Links: - Master certified instructor Arden Moore teams up with Pet Safety Dog Kona and Pet Safety Cat Casey to teach this vet-approved, practical course. Use code ‘PREPARE’ for 5% OFF. Expires 10/1/2025 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38046450

627: Profit Isn’t Just About Money with Morgan Weber 09/03/2025

627: Profit Isn’t Just About Money with Morgan Weber What does it really mean to grow your business? In this episode, Morgan Weber of Lucky Pup shares why growth isn’t always the answer and how defining success on your own terms is crucial for long-term sustainability. She unpacks the danger of chasing vanity metrics, the importance of budgeting your time like your finances, and why business owners must avoid resentment and burnout. Morgan also explains how to build a “filter system” based on values and goals to guide decision-making. Whether you’re solo or scaling, this is an honest look at staying aligned in a world pushing constant expansion. Main Topics Time, money, and energy profit Boundaries and burnout prevention Making values-based decisions Vanity metrics vs real success Transitioning to pet retail ownership Main takeaway: ““You don’t get an award for how much pain you carry.” In pet care, it’s easy to fall into the trap of overworking, overgiving, and overcommitting. But martyrdom isn’t a badge of honor—it’s a fast track to burnout. Your clients don’t expect you to sacrifice everything, and your business won’t thrive if you’re running on empty. Instead, choose sustainability. Set boundaries. Prioritize time, energy, and joy. You deserve a business that supports your life—not one that consumes it. About our guest: Morgan Weber is a multi-passionate entrepreneur and the founder of Lucky Pup Adventures, a pet sitting and dog walking company launched in 2013. Following a deeply personal loss, she founded Memory Flame Candle Co. to bring comfort to grieving hearts. She also hosts the Lucky Pup Podcast and offers coaching for pet professionals, helping them build values-based businesses. Most recently, Morgan and her husband purchased a local pet supply store, adding retail ownership to their entrepreneurial journey. With a background in design and a heart for community, Morgan helps others grow intentionally and sustainably. Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Links: Lucky Pup Adventures: Memory Flame Candle Co.: Lucky Pup Podcast on Instagram: IndiePet (for retail pet stores): Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months National Association of Professional Pet Sitters: /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37991590

626: The Ho-Hum Pet Sitter 09/01/2025

626: The Ho-Hum Pet Sitter What happens when the joy of pet sitting starts to fade into monotony? In this episode, we explore why the “ho-hum” feeling creeps in, from repetitive routines and emotional fatigue to physical exhaustion, isolation, and the comparison game on social media. We share how staying stuck in this flat season can impact client experience, dull attention to detail, and accelerate burnout. While monotony is a natural byproduct of sustained work, it doesn’t have to define your business. By shifting perspective, setting micro-goals, refreshing routines, learning something new, and prioritizing real rest, you can reignite your motivation and keep showing up with purpose for pets and their people. Main Topics Why monotony shows up Risks of staying stuck Micro-goals to add novelty Reframing purpose and “why” Rest, learning, and experimentation Main takeaway: “Monotony isn’t a sign that you don’t care anymore. It’s a natural byproduct of sustained, repetitive work.” If pet care feels flat, you’re not broken—you’re human. Start tiny: take a new route, set a micro-goal, or write today’s update from the dog’s point of view. Look for one new detail—different eyes, a funny ear curl, a new cue reinforced—and share it with the client. Reconnect with your “why”: this isn’t just another walk; it’s the highlight of a pet’s day and peace of mind for their person. Rest on purpose, learn something new, and aim for just 1–5% better tomorrow. Links: - Master certified instructor Arden Moore teams up with Pet Safety Dog Kona and Pet Safety Cat Casey to teach this vet-approved, practical course. Use code ‘PREPARE’ for 5% OFF. Expires 10/1/2025 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/38038515

625: Pet First Aid Essentials Every Sitter Should Know with Arden Moore 08/27/2025

625: Pet First Aid Essentials Every Sitter Should Know with Arden Moore What should you do when a pet emergency happens on your watch? In this episode, Arden Moore returns to share practical, life-saving advice for pet sitters and dog walkers. From subtle signs of stress to new research on treating heatstroke, Arden emphasizes the importance of preparedness, adaptability, and calm communication. She also discusses the mental mindset needed to respond effectively and the benefits of her new self-paced CPR and first aid courses. Whether you’re a seasoned professional or just starting out, this episode will help you handle emergencies with confidence. Main topics: Recognizing pet stress signals Communicating concerns to clients Staying calm in emergencies Essential tools & MacGyver-style hacks Pet first aid training options Main takeaway: “You all have permission to freak out—later.” When you’re in the middle of a pet emergency, it’s easy to panic. Arden Moore reminds us that staying calm in the moment is critical. You can cry or collapse later—right now, your focus is the pet in front of you. Ground yourself with deep breathing, take action using your training, and be fully present. Remember, you’re their first responder. Be their calm in the chaos. About our guest: Arden Moore is a master certified pet first aid instructor, bestselling author of over two dozen pet books, and host of the long-running “Oh Behave Show” on Pet Life Radio. She’s trained thousands of pet professionals worldwide through in-person, interactive Zoom, and now self-paced courses. Arden also serves as editor of the NAPS member magazine and is passionate about helping pet professionals stay safe, smart, and ready for anything. Links: Facebook: YouTube: @ardenmoore352 TikTok: @ardenmoorepets LinkedIn: Instagram: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37968670

624: When the Pivot Hurts 08/25/2025

624: When the Pivot Hurts What happens when your business no longer fits the market—or the law? In this episode, we explore the challenges of pivoting, from labor law changes to zoning regulations to personal burnout. We share stories of sitters who had to shift away from overnights, navigate the shift from independent contractors to W2 employees, or give up in-home boarding due to city requirements. While pivots can feel like rejection of our original vision, they also open doors to resilience, creativity, and new opportunities. Ultimately, give yourself grace, communicate with clients, and stay grounded in your mission of serving people and pets. Main Topics Forced pivots from labor laws Market misfit and niching down Personal capacity and burnout Overnights, IC vs W2 challenges Zoning, licensing, and compliance Main takeaway: “Pivots are not a failure. They’re a way for your business to keep going and keep growing and serve more people.” It’s easy to feel like you’ve failed when your business vision doesn’t match reality. Maybe new labor laws mean you can’t keep using ICs. Maybe your market doesn’t want the service you love most. Or maybe your own energy and capacity have changed. But pivoting isn’t quitting—it’s adapting. Each pivot is a chance to realign with your mission, meet your clients’ needs, and keep moving forward. The heart of your business isn’t a single service—it’s the relationships and trust you’ve built. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37939510

623: Helping Pet Birds Thrive with Dr. Jennifer Graham 08/20/2025

623: Helping Pet Birds Thrive with Dr. Jennifer Graham How can we make sure we’re providing the best care possible for pet birds? Dr. Jennifer Graham, President of the Association of Avian Veterinarians, joins the show to discuss the crucial partnership between avian vets and pet sitters. From common health issues and behavioral cues to transport tips and nutrition red flags, Jennifer shares decades of wisdom to help pet sitters level up their bird care. She emphasizes the importance of consistency, observation, and cleaning routines, especially when dealing with exotic species. With practical resources and a collaborative mindset, pet sitters can confidently expand their services to feathered clients. Main Topics Understanding avian behavior and health Nutrition and feeding red flags Emergency signs and first aid prep Importance of cleaning and routines Vet-sitter collaboration tips Main takeaway: “The more you know about birds, the better you’ll be at picking up subtle things.” 🐦 Pet sitters, don’t let your first bird client be your first time learning about avian care. From their subtle signs of illness to their specific dietary needs, birds require observant, informed caregivers. Whether it’s checking that seed hulls aren’t mistaken for food or knowing when fluffing means trouble, every detail matters. Take time to learn, ask questions, and work closely with avian vets. Your bird clients—and their humans—will thank you. About our guest: Dr. Jennifer Graham is the President of the Association of Avian Veterinarians and a leading voice in exotic animal medicine. With a veterinary degree from Auburn University and specialty training from UC Davis and the University of Georgia, Dr. Graham has spent her career advancing the care of birds and exotic pets. She’s taught at Tufts University, worked in emergency and specialty practices, and now consults with veterinarians while practicing part-time in Alabama. A lifelong bird lover, she also shares her home with an Amazon parrot, a budgie, and some chickens. Links: Association of Avian Veterinarians: Find an Avian Vet: Avian Owner Resources & PDFs: Lafeber Bird Care Education: Harrison’s Bird Foods (Care Guides): Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Sitters International Visit: Code: PSC15 /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37878230

622: Who Are You Beyond the Leash? 08/18/2025

622: Who Are You Beyond the Leash? This episode explores the powerful role identity and labels play in the life of a pet sitter. Too often, we adopt labels given by clients, colleagues, or even ourselves—like “just a dog walker”—without questioning if they reflect our full value. We discuss how external and internal labels shape confidence, pricing, and client relationships, and how narrowing our identity increases the risk of burnout. Practical reflection exercises help reframe limiting labels and uncover hidden strengths that influence both business and personal growth. At the heart of it all is this reminder: you are valuable not because of your revenue or role, but simply because you are you. Main Topics Labels that shape our identity External vs. internal labels Reframing limiting self-talk Confidence in pricing and value Avoiding burnout through perspective Main takeaway: “You are valuable because you are you.” This reminder goes beyond business, beyond the labels others give us, and even beyond the titles we cling to for security. Too often, we define ourselves by how others see us or by how much money our business makes. But your worth isn’t tied to revenue, reviews, or the number of clients you serve. You bring value simply by being who you are—your experiences, your passions, your personality, and your humanity. When we remember this, our confidence grows, our pricing reflects our true worth, and our client relationships deepen. Never forget: I am is a complete sentence. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37857560

621: Weddings, Walks, and Winning Clients with Kaitlin Wood 08/13/2025

621: Weddings, Walks, and Winning Clients with Kaitlin Wood Kaitlin Wood of Kaitlin’s Pet Sitting in Chattanooga, TN shares her journey from teenage sitter to full-time business owner. She discusses the evolution of her services, including her growing wedding assistance offering, and the importance of clear client communication. Kaitlin opens up about lessons in time management, setting boundaries, and the struggle of finding trustworthy team members. Her passion for pets and people shines through as she talks about building trust and delivering peace of mind. Main topics: Managing time and personal balance Transitioning from solo sitter to team Building trust through consistency Offering wedding pet services Client expectations and boundary setting Main takeaway: “It’s not just about loving animals—you have to be honest, reliable, and dependable.” Loving pets is only the beginning. What sets great pet sitters apart is their reliability, integrity, and follow-through. Your clients are trusting you with their most beloved companions and their home. They deserve someone who shows up on time, communicates clearly, and follows through on every promise—every time. In an industry where trust is everything, it’s the quiet consistency that builds unshakable peace of mind. Be the sitter you’d want for your own pet. About our guest: Kaitlin Wood is the owner of Kaitlin’s Pet Sitting in Chattanooga, Tennessee. She offers drop-in visits, dog walking, and overnight care, and has recently expanded into wedding day pet assistance—helping pets be part of their owners’ big day. With a background in psychology and a heart for animals, Kaitlin focuses on delivering peace of mind to clients by being trustworthy, responsive, and deeply committed to pet well-being. She’s currently running her business solo but is planning to grow her team and potentially open a boarding location in the future. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Time to Pet Visit: Code: 50% off first 3 months Pet Perennials Visit: Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37784055

620: The 10 Non-negotiables You Need in Your Policies 08/11/2025

620: The 10 Non-negotiables You Need in Your Policies Non-negotiables aren’t just nice-to-have—they’re the backbone of running our pet care business. In this episode, we share the 10 essential policies and procedures we believe every sitter and walker should put in place. From cancellation and payment terms to health requirements and emergency plans, we explain why each matters and how we enforce them. We also talk about the dangers of bending rules too often and how exceptions can quietly become the norm. Through practical examples, we show how we protect our business, clients, and pets by keeping our boundaries clear and consistent. Main Topics: Setting clear cancellation policies Payment terms and cash flow stability Booking procedures to avoid missed visits Emergency planning and client communication Health, behavior, and access requirements Main Takeaway: “Without clear non-negotiables, you risk running your business on someone else’s terms instead of your own.” When you don’t define your boundaries, you leave room for clients, circumstances, and even your own desire to be accommodating to dictate how your business operates. This can lead to burnout, lost income, and stress you didn’t sign up for. Non-negotiables aren’t about being rigid—they’re about protecting your time, your energy, and your ability to serve well. When you decide what’s essential and stick to it, you run your business with intention, not reaction. Take control before someone else does. Links: Code: CPR-petsitterconfessional for 10% off 📞 Call us: Follow us on: , , Email us at: Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: Pet Sitters Associates Visit: Code: Confessional /episode/index/show/eacd38ab-c776-490e-a01a-935abefb54dc/id/37753655

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