Frictionless Innkeeper Podcast
Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.
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065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design
04/11/2024
065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design
Often overlooked, having a professionally designed interior can make your property truly stand out, reflect your brand and maximize the guest experience. Starting out as a designer of home furnishings, James Kuester of Küster Design, transitioned his business to focus on interior design for the independent lodging sector. His firm’s focus is on interior branding in a way that enhances how guests interact with all aspects of a property. We are very thankful to James Kuester for sharing their insights with us. You can learn more about Küster Design at
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064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting
03/14/2024
064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting
When it comes to elevating the guest experience, serving high-quality coffee can really make a difference. When Ann Brownell and Jeff Raybourn purchased the Cozy Cup Coffee Company in 2023, they had a vision of expanding their small batch roasted coffee beyond the walls of their coffee shop and into the innkeeping arena. They now have a that allows any property to provide the highest quality coffee. We are very thankful to Ann and Jeff for sharing their insights with us. You can learn more about the Cozy Cup Coffee Company at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur
02/09/2024
063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur
A number of years ago, aerospace engineer Craig Steele’s frustration over a malfunctioning hotel shower head led him on a journey to design a better version of a device typically taken for granted. This quest led Craig to bootstrap Samson Shower Systems, which offers high pressure, water-saving shower heads that are made from quality, aerospace-grade materials and expected to outlast most products on the market. His offering can provide great value to lodging properties and his story should resonate with independent lodging professionals who will likely relate to his high level of commitment and persistence. We are very thankful to Craig for sharing his insights with us. You can learn more about Samson Shower Systems at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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062: 2024 ALP Conference & Marketplace Preview
01/25/2024
062: 2024 ALP Conference & Marketplace Preview
From hosting expanded educational events, enhancing partnerships, advancing regional efforts to increasing membership and launching a new website, it’s been a busy first year for Sarah Gazi in her role as the CEO of the Association of Lodging Professionals (ALP). The must-attend is also around the corner on March 2nd to 6th in Orlando, Florida. In addition to the main conference, this year’s event will offer educational opportunities for new property owners, as well as culinary training in an on-site professional kitchen. We are very thankful to Sarah and Erik for sharing their insights with us. You can learn more about ALP at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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061: Increasing Room Revenue Through Artificial Intelligence with Patty Sung and Chris McPherson of TakeUp
01/04/2024
061: Increasing Room Revenue Through Artificial Intelligence with Patty Sung and Chris McPherson of TakeUp
Artificial Intelligence (AI) has officially made its way into the hospitality industry with TakeUp, a recent start-up that offers a dynamic pricing platform which leverages the power of AI and machine learning to optimize room rates and increase revenue. Patty Sung, Founder and CEO at TakeUp; and Chris McPherson, Founder & CTO at TakeUp, tell us about their offering, explain how they leverage AI to help lodging professionals, and make an excellent case for why their approach is the way of the future. We are very thankful to Patty and Chris for sharing their insights with us. You can learn more about TakeUp at Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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060: Maximizing Bookings Through Google Business Profile
12/05/2023
060: Maximizing Bookings Through Google Business Profile
Google Business Profile helps lodging professionals manage their business information across Google products like Search and Maps. In addition to ensuring that potential guests can find information about their property and eventually book, lodging owners can use their account to review traffic metrics, gather customer insights, as well as view and respond to Google Reviews. Annie Buck, Education and Local Marketing Manager at Acorn Marketing, breaks down everything lodging businesses need to know about leveraging Google Business Profile to maximize their bookings. We are very thankful to Annie for sharing her insights with us. You can learn more about Acorn Marketing at
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059: Increasing Revenue Through Wedding Offerings
10/25/2023
059: Increasing Revenue Through Wedding Offerings
Independent lodging properties are ideal destinations for weddings and those that offer wedding services, regardless of size and complexity, can attest that they are an excellent source of revenue. There is a range of options for a property to consider when deciding to offer on-site wedding services. Lela Pohlmann is a Wedding Coordinator for Hermann Hill Weddings, which offers a full range of wedding services at Hermann Hill, a luxury boutique hotel in Hermann, Missouri. Hermann Hill hosted more than 130 weddings in 2022, and Lela’s experience provides great insights on how lodging professionals might start or expand wedding offerings at their property. We are thankful to Lela for sharing her insights with us. You can learn more about Hermann Hill Weddings at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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058: State/Regional Association Spotlight: Michigan Bed and Breakfast Association (MBBA)
10/04/2023
058: State/Regional Association Spotlight: Michigan Bed and Breakfast Association (MBBA)
State and regional independent lodging associations play a vital role in promoting properties in their areas, as well as ensuring quality lodging standards and providing educational opportunities for members. As former innkeepers who had successes in owning two properties, Donna and Byron Cain became Co-Executive Directors at the Michigan Bed and Breakfast Association (MBBA) about two years ago. They discuss the role of the MBBA, the importance of communicating with members, and the being held in Grand Rapids at the end of this month, from October 30-31. We are very thankful to Donna and Byron for sharing their insights with us. You can learn more about the MBBA at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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057: Creating Unique On-Property Experiences
09/25/2023
057: Creating Unique On-Property Experiences
During the COVID-19 pandemic, lodging professionals often needed to find creative ways to incent guests to stay at their properties. Some owners and managers did so by developing new on-property experiences for their guests which they had never offered in the past. Doug Bagnasco and Jim DeBlasi, the co-owners of the Devonfield Inn, were among that group of astute lodging professionals who focused their energies on developing a wide-range of on-site guest experiences, by leveraging the strengths of what their property has to offer and partnering with local businesses to bring unique services and activities to their Inn. Most of these offerings became so popular that they live on today as essential ways of providing unique guest experiences. We are very thankful to Doug and Jim for sharing their insights with us. You can learn more about the Devonfield Inn at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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056: How We Doubled Bookings and Our Property’s Value in Five Years
08/17/2023
056: How We Doubled Bookings and Our Property’s Value in Five Years
Marty and Carmel Etzel bought the Flag House Inn in Annapolis, Maryland, in 2017, with no prior experience or even informal knowledge of running a lodging business. In less than five years, they were able to more than double their bookings and sell the property for twice the amount they paid for it. Marty discusses their journey, how they were able to accomplish this feat, and how he now parlays his experiences to help other lodging professionals as a consultant for Acorn Marketing. We are very thankful to Marty for sharing his insights. You can learn more about Acorn Marketing at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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055: Why Professional Lodging Photography Matters
08/01/2023
055: Why Professional Lodging Photography Matters
Nothing quite entices guests to book better than high-end, professional photos of your property. Rather than relying on your mobile device for taking amateur photos, there can be a significant return to your investment if you hire a professional. Tom Krueger is a professional commercial photographer who is focused on the independent lodging niche, and has deep expertise in making any property shine online. We are very thankful to Tom for sharing his insights with us. You can learn more about Tom's professional photographer services at Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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054: The Future of ALP with Sarah Gazi, New CEO
01/31/2023
054: The Future of ALP with Sarah Gazi, New CEO
The Association of Lodging Professionals () has undergone some significant changes recently, including bringing on Sarah Gazi as its new CEO, taking over for the former Interim CEO, E. Scot Fuller-Beatty. Sarah has been in association management for more than 20 years and she envisions shaping a new direction for ALP through listening to its members and partners. The organization has already been expanding its membership, with a stronger focus around community and collaboration. We spoke with Sarah, Scot, and Conference & Events Planner Erik Spence about the future of ALP, as well as the upcoming, can't-miss 2023 in Phoenix, Arizona, February 25th to March 1st. We are very thankful to Sarah, Scot and Erik for sharing their insights with us. You can learn more about ALP at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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053: The Unforeseen Impact of Google Travel on Bookings
01/19/2023
053: The Unforeseen Impact of Google Travel on Bookings
Unbeknownst to many independent lodging professionals, is playing a significant role in impacting booking by diverting potential guests from the Google Search into its online travel marketplace. Lisa Kolb, Owner and Co-Founder of Acorn Marketing, discusses everything property owners need to be aware of about Google Travel for maximizing their bookings. Acorn Marketing offers a for helping property owners to re-think traditional SEO and create new revenue opportunities with Google Travel. We are very thankful to Lisa for sharing her insights with us. You can learn more about Acorn Marketing at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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052: Redesigning Your Property and Rejuvenating Your Lodging Career
12/21/2022
052: Redesigning Your Property and Rejuvenating Your Lodging Career
Often the most significant business challenges can lead to true transformation. This was the case for Rita Sleys, owner and operator of the Rosemont Inn Bed & Breakfast, who found her business at a crossroads. In 2019, she sought out help from Randy Bangs, owner of Get Heads in Beds, which led to a renovation of her property, an update to the property’s website -- and a complete re-focus on her approach to business. As a result, the property is thriving and has more than doubled its revenue. We are very thankful to Rita for sharing her insights with us. You can learn more about the Rosemont Inn Bed & Breakfast at . Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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051: How Travel Influencers can Increase Bookings for your Property with Travel Blogger Valerie Stimac
10/17/2022
051: How Travel Influencers can Increase Bookings for your Property with Travel Blogger Valerie Stimac
Working with a travel influencer may seem like something only larger hotel brands can afford. In reality, independent lodging properties can also leverage travel influencers to increase visibility for their area and bookings for their property. Valerie Stimac, a travel blogger and founder of , works with a variety of clients and offers an incredibly insightful perspective on how lodging professionals might best engage with travel influencers to benefit their property. We are very thankful to Valerie for sharing her insights with us. You can learn more about Valerie & Valise at Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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050: Enhancing Direct and Online Bookings with Ben Ollic, Sr. Digital Marketing Specialist, and Kyle Collins, Sales Representative of Q4Launch
09/22/2022
050: Enhancing Direct and Online Bookings with Ben Ollic, Sr. Digital Marketing Specialist, and Kyle Collins, Sales Representative of Q4Launch
Enhancing direct and online bookings is paramount for any hospitality provider. Success often comes down to taking advantage of modern, digital marketing strategies. For nearly 14 years, has helped property owners leverage multiple channels for driving additional revenue. Service offerings include marketing strategy development, web design, content development, search engine optimization (SEO), social media, paid ads, email marketing, lead generation, and revenue management. We are very thankful to Ben Ollic and Kyle Collins for sharing their insights with us. You can learn more about Q4Launch at Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit .
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049: Accommodating Vegan Guests with Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach
08/15/2022
049: Accommodating Vegan Guests with Michele Salisbury, Owner & Chef of Salisbury House at Bethany Beach
It is estimated that . For Michele Salisbury, Owner & Chef of , this presents an opportunity for differentiation – as her property offers three-course gourmet vegan breakfasts for guests. Michele discusses her new vegan-only bed and breakfast, and how other lodging professionals can better accommodate their guests who are vegan. We are very thankful to Michele for sharing her insights with us. You can learn more about the Salisbury House at Bethany Beach at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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048: Why the Guest Experience is Always Paramount, with Steve Short, Founder and CEO of the Frictionless Guest App
07/17/2022
048: Why the Guest Experience is Always Paramount, with Steve Short, Founder and CEO of the Frictionless Guest App
In a very unusual twist in the Frictionless Innkeeper podcast series, this special episode flips things around where the spotlight is being shown on Steve Short, Founder and CEO of the Frictionless Guest App. Samantha Irwin, owner of Kaizen Business Coaching and Consulting, interviews Steve about the Frictionless Guest App origin story, Steve’s love for B&Bs and why the guest experience is always paramount. We are very thankful to Samantha for hosting this podcast. You can learn more about Kaizen Business Coaching and Consulting at , and the Frictionless Guest App at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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047: Why Outdoor Lighting is Important with Mike Glaeser, Field Support Consultant of Outdoor Lighting Perspectives
06/19/2022
047: Why Outdoor Lighting is Important with Mike Glaeser, Field Support Consultant of Outdoor Lighting Perspectives
In the lodging arena, an often overlooked and important aspect to enhancing a property’s overall aesthetic is outdoor lighting. Mike Glaeser, Field Support Consultant at Outdoor Lighting Perspectives, works with many properties to develop customized outdoor lighting solutions that can transform any location. Outdoor Lighting Perspectives is the number one low-voltage outdoor lighting provider in the United States. We are very thankful to Mike for sharing his insights with us. You can learn more about Outdoor Lighting Perspectives at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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046: Challenging the Status Quo with Eben Viens, Owner of The B&B Team
05/16/2022
046: Challenging the Status Quo with Eben Viens, Owner of The B&B Team
The B&B Team provides real estate brokerage and consulting services in the lodging arena, and has its finger on the pulse of where the industry is headed. Eben Viens, the Owner of The B&B Team, works with a wide range of property owners and prospective innkeepers, and sees many younger buyers entering the market. Taking a page from boutique hotels, these property owners are challenging the status quo by selling experiences and creating memories – all great ideas to implement at any property. We are very thankful to Eben for sharing his insights with us. You can learn more about The B&B Team at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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045: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream
04/05/2022
045: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream
Supporting the entire guest journey, rezStream offers a wide-range of critical operational and marketing tools for lodging providers – from reservation software to booking engines, websites, and digital marketing. The company partners with its lodging customers to develop customized plans, as well as offers à la carte solutions. rezStream’s property management software and marketing services position properties for long-term growth both in revenue and how they operate their business. We are very thankful to Christian Holmsen and Jeff Hebrink for sharing their insights with us. You can learn more about rezStream at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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044: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting
03/15/2022
044: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting
In 2006, Samantha Irwin bought the in the small town of Dufur, Oregon, an 18-room property devoid of furniture which had not been open consistently since the 1940’s. Over the next ten years, the former middle school teacher built a stellar reputation for the boutique property by training her staff to provide their guests with a phenomenal service experience. Now, as the owner of , Samantha leverages her unique educational and entrepreneurial background to help small business owners train their staff to enhance the service experiences of their customers. Her high-energy, passionate approach and insightful suggestions for lodging professionals looking to improve their guest service offering makes this interview worth the listen! We are very thankful to Samantha for sharing her insights with us. You can learn more about Kaizen Business Coaching and Consulting at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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043: Nathan Mayfield, Vice President of ResNexus, Discusses Their Extensive Offering
02/23/2022
043: Nathan Mayfield, Vice President of ResNexus, Discusses Their Extensive Offering
For Frictionless Innkeeper Podcast #43, Nathan Mayfield, Vice President of , speaks about his company’s extensive offerings for the lodging sector, how ResNexus helped property owners during the COVID-19 pandemic, and much more. ResNexus offers a comprehensive suite of solutions, which include a reservation/booking engine, property management system (PMS), website creation/hosting, digital marketing, payment processing, and a whole lot more. During the initial stages of the COVID pandemic, the company went all-out to help its customers to update their cancellation policies and has since developed its voucher program in response to guest and property needs. ResNexus is a customer-driven organization that provides a myriad of services to lodging professionals to help them ensure long-term success. We are very thankful to Nathan for sharing his insights with us. You can learn more about ResNexus at Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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042: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6
01/17/2022
042: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6
For episode #42 of the Frictionless Innkeeper podcast series, we speak with Mark Reichle, CEO of about his organization's 50th Anniversary Conference and Gala in Baltimore, immediately preceding the 2022 ALP Conference and Marketplace. For half of a century, Select Registry has created a network of properties that offer outstanding accommodations and one-of-a-kind experiences for lodging guests. For property owners, achieving the Select Registry “Distinguished Inn of North America” designation comes with many marketing and revenue-growth opportunities. On February 5th and 6th, Select Registry is celebrating its 50th anniversary with an exclusive membership conference and gala celebration dinner right before the 2022 ALP Conference and Marketplace in Baltimore. The event will offer a wide-range of educational and networking opportunities, as well as an awards program and a chance to connect with Select Registry board members. For Select Registry members, this event will further align and advance their connection to this special organization. We are very thankful to Mark for sharing his insights with us. You can learn more about Select Registry at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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041: Tim Wilson, Director of Sales at bnbfinder, Discusses Platform for Direct and Commission-Free Bookings
01/11/2022
041: Tim Wilson, Director of Sales at bnbfinder, Discusses Platform for Direct and Commission-Free Bookings
In the lodging arena, it is common for Online Travel Agencies (OTAs) to charge between 15 to 20 percent on each guest booking. While this may be palatable for larger hoteliers, smaller properties can greatly benefit from a solution that provides direct and commission-free bookings. This is where bnbfinder comes into play. The company has evolved into one of the largest online B&B directories for travelers, with over 10,000 B&Bs and inns. Guests can book their stays directly through bnbfinder with properties paying no commissions, making it an ideal and cost-effective channel for enhancing overall bookings. We are very thankful to Tim Wilson for sharing his insights with us. You can learn more about bnbfinder at Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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040: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference and Marketplace
12/14/2021
040: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference and Marketplace
For lodging professionals of all kinds, the ALP Conference and Marketplace is the go-to event of the year for educational opportunities for everything from sales, finance, marketing, operations to technology, and much more. This year, ALP has expanded the aspiring innkeeper portion of the conference to three days, and all attendees have the option to attend the main conference and marketplace. In addition, the event offers a wide-range of networking opportunities and social gatherings – culminating with three hours of entertainment, fun, open bar, and a Taste of Baltimore at the nearby American Visionary Arts Museum. We are very thankful to Kris Ullmer and Erik Spence for sharing their insights with us. You can learn more about the 2022 ALP Conference and Marketplace at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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039: Randy Bangs, Owner of Get Heads in Beds, Discusses Marketing and Branding your Property
12/07/2021
039: Randy Bangs, Owner of Get Heads in Beds, Discusses Marketing and Branding your Property
Marketing is a key differentiator in the lodging industry, and the true driver to securing new guest reservations. Though having the internal resources to manage every aspect of marketing can be challenging. Get Heads in Beds is a marketing and consulting firm that fills in these gaps for lodging professionals. As the name suggests, the firm is all about helping properties to drive up overall revenue through increased bookings. Unlike traditional marketing firms, Get Heads in Beds charges nothing up front, and is only compensated when new revenue comes in the door. We are very thankful to Randy Bangs for sharing his insights with us. You can learn more about Get Heads in Beds at . Randy is also the owner/innkeeper of the Stewart Inn, which you can learn more about at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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038: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings
11/22/2021
038: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings
Lodging professionals can differentiate their offerings by the use of branded workwear to project an ideal brand image, reinforce a consistent guest experience, and bolster overall employee morale. Jim Snedicker and his team at Stock Mfg Co. are experts at the aesthetics of clothing for the hospitality industry. Since 2012, Stock has designed and manufactured custom workwear for some of the best bars, restaurants, and hotels in the world. With roots in the fashion industry, the company offers a wide-range of stylish branded uniforms, including shirts, blazers, light jackets, aprons, and baseball caps. We are very thankful to Jim Snediker for sharing his insights with us. You can learn more about Stock Mfg Co. at . Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop during their stay, allow guests to order their offerings, and communicate with guests through text messaging. To learn more, visit .
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037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering
11/01/2021
037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering
Sometimes company origin stories can be the most inspirational, especially when an entrepreneur’s love for travel translates into the creation of a next-generation property management and booking system. When Richard Aday was working as a computer engineer at Amazon in 2012, he went on vacation to Puerto Rico, and on the fly, he pitched the idea of a next-generation reservation system to the hotel manager, which would ultimately become ThinkReservations. We are very thankful to Richard Aday for sharing his insights with us. You can learn more about ThinkReservations at Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop, allow guests to order their offerings, and communicate with guests in many other ways. To learn more, visit .
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036: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation
10/04/2021
036: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation
When it comes to creating a truly unique boutique property, it’s vital to provide a one-of-a-kind luxury experience that is individualized, and offers local market flare for sophisticated travelers.
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