Elevate Eldercare
Let’s Elevate Eldercare Together! Every great eldercare community has a unique story, and there are many paths toward providing high-quality, person-directed services and supports for older adults. That’s why we launched Elevate Eldercare—to bring together thought leaders, activists, and advocates in the field of aging services and give them a space where thoughtful discourse and diverse perspectives flow freely. Join Susan Ryan, CEO of AgingIN (formerly Center for Innovation), every Wednesday for enlightening, provocative, and sometimes uncomfortable conversations. Together, the hosts and guests explore opportunities and challenges in person-directed living and empowered cultures in the community of one's choice.
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Everyone Matters: The Power of Truly Human Leadership
11/19/2025
Everyone Matters: The Power of Truly Human Leadership
In this week’s episode of Elevate Eldercare, AgingIN CEO Susan Ryan welcomes Bob Chapman, CEO of Barry-Wehmiller and a global ambassador for human-centered leadership. Chapman shares how he transformed a struggling $20 million family business into a thriving $4 billion enterprise by embracing a simple but radical idea: leaders have a profound responsibility for the lives entrusted to them. Drawing on decades of experience across industries—including healthcare, government, education, and business—Ryan and Chapman dive into why empathy, listening, and recognition are not “soft skills,” but essential human skills that build stronger organizations and healthier communities. Chapman walks listeners through the pivotal moments that transformed his views of business and leadership, including making business fun, how business shapes lives, and the fact that everyone is someone’s precious child. Learn about the Truly Human Leadership Institute here:
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From Farm to Future: A Model for Sustainable, Intergenerational Living
11/12/2025
From Farm to Future: A Model for Sustainable, Intergenerational Living
In this episode, AgingIN CEO Susan Ryan welcomes Steve Nygren, visionary founder of Serenbe, a pioneering biophilic community outside Atlanta that blends sustainability, wellness, and human connection. Beginning in 1991 as an impromptu farm purchase, Serenbe has become a decades-long experiment in how people can live harmoniously with nature—and with each other. Steve shares his story, which includes a transition from a successful hospitality career to a life dedicated to community building and land preservation. Confronted by the threat of urban sprawl, he turned his private sanctuary into a model for regenerative development. Serenbe’s design—complete with centralized mailboxes, shared gardens, trampolines, and a wellness hub housing 27 health providers—embodies the idea that thoughtful design can nurture both people and the planet. Listeners will hear how biophilic design and new urbanism come together at Serenbe to create a thriving “agrihood” that supports intergenerational living. Nygren advocates for environments that foster mobility, creativity, and vitality at every age. Steve and Susan also discuss Serenbe’s intergenerational housing models and its innovative wellness hub, which offers integrated medical and holistic care—including what may be the nation’s only chemical-free pharmacy. As Serenbe evolves into a think tank for arts, agriculture, and health, Steve invites listeners to reimagine their own neighborhoods and communities. Find his book, Starting Your Own Backyard: Radical Common Sense Reimagining, here: Learn more about Serenbe here:
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Tech, Tales, and the Power of Connection Through Storytelling
11/05/2025
Tech, Tales, and the Power of Connection Through Storytelling
In the realm of storytelling in the senior living field, few come close to what Jack York has done in his decades-long career as a tech entrepreneur and now professional storyteller. In this episode of Elevate Eldercare, AgingIN CEO Susan Ryan welcomes Jack, founder of iN2L and co-founder of Talegate, whose journey from Silicon Valley to the world of eldercare has inspired an industry-wide shift toward recognizing the power of stories and how they foster meaning and connection. In addition to reflecting on his early struggle as a tech founder, Jack shares the pivotal experiences that shaped his life’s work. Through his latest venture, Talegate, Jack describes the Vintage Voices 100 Tour, an initiative that has culminated in recorded interviews of nearly 150 centenarians. Jack also discusses the profound intergenerational potential of this work—how connecting high school students with elders to record and share their stories can deepen empathy, preserve history, and change how society views aging. More about Talegate here:
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The Power of Stories in Long-Term Care
10/29/2025
The Power of Stories in Long-Term Care
In this inspiring episode, AgingIN CEO Susan Ryan sits down with Erin Hart and Peter Murphy Lewis, who share how they’re transforming perceptions of long-term care through storytelling and authentic human connection. Erin, who has spent 13 years in long-term care and now works with the Ohio Health Care Association, describes how growing up across the street from her grandmother shaped her lifelong dedication to caregiving. Her personal story and professional mission intersect in powerful ways—advocating for caregivers and restoring pride in their work. Peter, whose childhood experiences with his grandparents’ caregivers left a lasting impression, brings his background in media and storytelling to the eldercare space. His documentary series, “People Worth Caring About,” captures genuine caregiver stories that highlight the dignity, skill, and heart within the profession. In addition to discussing the power of storytelling to move hearts and reshape cultural narratives about aging and care, Erin and Peter highlight how authentic stories can do what data alone cannot—inspire empathy and drive change. Learn more about the docuseries here: . Please visit our website at : Thanks to Amba our sponsor:
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Leading With Purpose in Aging Services
10/22/2025
Leading With Purpose in Aging Services
In this episode, Katie Smith Sloan, president and CEO of LeadingAge, sits down with AgingIN CEO Susan Ryan to discuss Katie’s remarkable journey from studying political science to shaping the future of eldercare. Drawing on her early work in the U.S. Senate and at AARP, Katie reflects on how policy and program must work hand in hand to create meaningful, systemic change for older adults. Now leading an association of 5,500 mission-driven organizations, Katie shares how LeadingAge champions innovation, collaboration, and advocacy across the continuum of care—from affordable housing to aging in place. She also tackles the challenges of today’s polarized political climate, the impact of government gridlock on providers, and the growing need for public-private partnerships to ensure a sustainable future for aging services. Katie believes that progress depends not only on policy but on people and stories—keeping human impact at the center of every decision. She calls on leaders to think boldly, share ideas openly, and recruit visionary minds to aging services boards. Listeners will also get a preview of the upcoming LeadingAge Annual Conference in Boston, featuring keynotes by José Andrés and David Brooks, and opportunities for global learning through the Global Aging Network. More about LeadingAge here: Please visit or sponsor -
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Valuing Older Adults Through Intergenerational Connections and Human-Centered Technology
10/15/2025
Valuing Older Adults Through Intergenerational Connections and Human-Centered Technology
In this week’s episode, AgingIN CEO Susan Ryan sits down with Nancy Zionts, chief program officer at the Jewish Healthcare Foundation (JHF). In a wide-ranging discussion, the two talk about the importance of valuing older adults, human-centered technology, and intergenerational connections. Zionts shares insights from a study tour to Japan, where she observed innovative practices like virtual reality training for dementia care and stand-up CT machines. Ryan and Zionts discuss integrating experiences with older adults into the curriculum for health professional students, such as having them regularly spend time with elders in the community. Zionts suggests that reimagining of aging and care by connecting generations, humanizing technology, and reshaping healthcare to honor the dignity, wisdom, and individuality of older adults. She asserts that systems of care, learning, and innovationmust see elders not as problems to solve, but as people to learn from and partners in progress. Zionts’ call to action envisions building a future where aging is valued, technology serves humanity, and every generation learns from and cares for one another. More about JHF here:
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Living Small, Living Well: The Power of the Household Model
10/08/2025
Living Small, Living Well: The Power of the Household Model
In this episode, AgingIN CEO Susan Ryan sits down with Tamar Krebs, founder of VideriAustralia (formerly Group Homes Australia), to explore her remarkable journey transforming aged care through person-centered, household living. From her early experiences in nursing homes to building 26 small-scale homes across Australia, Tamar shares how her vision redefines what it means to age with dignity. Tamar and Susan discuss the household model, where six to 10 residents live in real homes supported by trained teams. Tamar explains how thoughtful design—like central kitchens and adaptable spaces—creates meaningful daily life, while technology tools reduce care fatigue without compromising autonomy. The two also discuss the groundbreaking Rementia program, a dementia retreat designed to empower both individuals living with dementia and their caregivers. Backed by a three-year government grant, the program covers practical and personal aspects of life—food, exercise, sleep, intimacy, and financial planning—helping families reframe what’s possible. Tamar urges listeners to challenge the status quo and make small, intentional changes that improve the lives of older adults. Her story is a powerful reminder that care is designed around people—not institutions—it creates communities where everyone can be seen, valued, and supported.
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Redefining Eldercare: Data, Independence, and the Future of Aging
10/01/2025
Redefining Eldercare: Data, Independence, and the Future of Aging
In this week’s episode, AgingIN CEO Susan Ryan sits down with Kristen Parsons, who shares her inspiring journey from pediatrics to eldercare and why she is passionate about helping older adults maintain their independence. Now leading operations at Tiffany Village and Kenny’s Pond in Newfoundland and Labrador, Canada, Kristen highlights how their approach to care and the use of technology are transforming outcomes for residents and staff alike. Susan and Kristen discuss the impact of AMBA, a data-driven platform that provides insights on sleep, activity, and medication management, and how its implementation led to higher occupancy, reduced falls, improved compliance, and greater staff satisfaction. Finally, Kristen underscores the importance of visionary leadership, staff collaboration, and continuous improvement to create better aging experiences. Visit our website –
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Transforming Healthcare Culture: Why Person-Centered Care Matters
09/24/2025
Transforming Healthcare Culture: Why Person-Centered Care Matters
In this week’s episode, AgingIN CEO Susan Ryan welcomes Michael Giuliano, chief operating officer at Planetree International, who shares his inspiring journey from growing up in a family of healthcare professionals to leading a global nonprofit dedicated to advancing person-centered care. Michael reflects on how his father’s medical practice shaped his belief in the power of relationships in healthcare and explains how Planetree’s work—from its origins to its internationally recognized certification program—has transformed outcomes for patients, families, and staff alike. Susan and Michale discuss the proven benefits of person-centered care, including lower hospital readmission rates, higher patient satisfaction, and stronger staff engagement. Their conversation also touches on the importance of cultural transformation in healthcare organizations and practical ways leaders can foster environments where patients and staff truly feel seen, heard, and valued. The Planetree Global Person-Centered Care Forum will take place in Baltimore, Oct. 12–15, 2025. Don’t miss this opportunity to connect with leaders and innovators from around the world. Find out more here: . Visit our website at
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From Data to Daughterhood: Shaping the Future of Eldercare
09/17/2025
From Data to Daughterhood: Shaping the Future of Eldercare
In this episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Anne Tumlinson, founder and CEO of ATI Advisory, and creator of Daughterhood, to explore her remarkable journey from environmental activism to national healthcare leadership. Anne shares how her early work with U.S. Rep. John Lewis and Sen. Harris Wofford inspired her pivot toward aging and healthcare policy. Her time at the Office of Management and Budget gave her a front-row seat to the complexities of Medicare and Medicaid, particularly in long-term care—a focus that would shape the rest of her career. Drawing on her experience, Anne reflects on launching ATI Advisory, where she leads efforts to improve care for complex populations through data-driven insights, value-based care models, and innovative solutions like AI. Their conversation also highlights Anne’s deeply personal initiative, Daughterhood, a grassroots movement to support family caregivers. Through community-building efforts, she is helping reframe caregiving as a collective responsibility rather than a solitary burden. Together, Anne and Susan discuss a vision for the future of eldercare that is seamlessly integrated into community services, much like education for children. Anne challenges us to rethink how society supports aging, leverage AI to increase efficiency, and—most importantly—preserve the human touch at the heart of care. Learn more about Daughterhood here: Visit our website here:
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Leading with Purpose and Innovation
09/10/2025
Leading with Purpose and Innovation
In this week’s episode, AgingIN CEO Susan Ryan welcomes back Rob Liebreich, president and CEO of Goodwin Living, for a wide-ranging conversation on leadership, innovation, and the future of eldercare. Rob reflects on his 23-year journey in aging services, inspired by his grandmother’s experience, and shares how that personal connection continues to guide his mission. He recounts the challenges of leading Goodwin Living through COVID-19 and highlights the strength of a workforce in which 40 percent are immigrants. Together, Susan and Rob explore the growth of Goodwin Living, serving 4,000 older adults and supporting 1,500 team members; expansion projects; innovative initiatives, such as the Stronger Memory program; the role of the Goodwin Living Foundation; and the urgent need for immigration reform to address the growing demand for eldercare workers. Rob lays out his vision: expanding services and housing, strengthening brain health and anti-loneliness initiatives, and growing the foundation to better serve older adults and caregivers alike. Explore the Goodwin Foundation here:
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The Future of Resident Engagement and Connection
09/03/2025
The Future of Resident Engagement and Connection
In this episode, Charles DeVilmorin, co-founder of Linked Senior and now part of LifeLoop, joins AgingINSM CEO Susan Ryan to share his journey into eldercare and the passion that drives his work in resident engagement. Charles began his path with a thesis on nursing home environments that revealed the devastating effects of isolation and boredom on residents. That eye-opening experience led him to create LinkedSenior, a technology platform designed to foster connection, purpose, and dignity for older adults. He discusses the challenges of segregation in eldercare, the critical importance of social connection, and the entrepreneurial journey that led to the merger of LinkedSenior with LifeLoop—bringing together the strengths of two leading platforms to create a comprehensive solution for resident engagement. Susan and Charles explore the transformative power of person-centered care, the dangers of chemical restraints, and the vital role of activity professionals in bringing meaning and joy to residents’ lives. He also reflects on the impact of the #ActivitiesStrong initiative, which offered free education and support to thousands of activity directors during a time of great need. Looking ahead, Charles shares his vision for a future where senior living communities are affordable, desirable, and deeply human-centered—places where freedom, connection, and dignity are the standard, not the exception. Explore the #ActivitiesStrong platform here:
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Advocacy and Innovation: A Vision for Aging Services
08/27/2025
Advocacy and Innovation: A Vision for Aging Services
In today’s episode of Elevate Eldercare, AgingIN CEO Susan Ryan welcomes Deke Cateau, CEO of A.G. Rhodes, a nonprofit nursing and rehabilitation organization in metro Atlanta. Born and raised in Trinidad and Tobago, Deke’s path to long-term care was sparked by his wife’s encouragement and is sustained by his deep belief in the power of family and person-centered care. Deke offers a behind-the-scenes look at A.G. Rhodes, which serves 1,300 eldersannually. Listeners will learn about A.G. Rhodes’ innovative programs, including its small house model—designed to create intimate, elder-centered living environments—and its intergenerational initiatives that bring older and younger generations together in meaningful ways. Deke also highlights AG Rhodes’ successful staffing agency, which ensures consistent, quality care, and ongoing research collaborations with Georgia State and Georgia Tech exploring the impact of music and horticultural therapy on resident wellbeing. The conversation digs into pressing policy and funding issues, including the devastating impact of Medicaid cuts on long-term care providers. Deke urges policymakers to reimagine Medicaid reimbursement structures, tying payments to quality outcomes rather than physical facilities. Looking ahead, Deke envisions eldercare that is fully integrated into the fabric of communities—much like childcare or schools—where intergenerational programs, dementia-friendly communities, and the longevity economy take center stage. His message is both practical and inspiring: we must all prepare for our own futures by engaging in advocacy, supporting innovation, and reframing how society values and supports older adults. Learn more about A.G. Rhodes here:
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Dignity in Aging Through Policy Innovation, Community Engagement, and Collective Advocacy
08/20/2025
Dignity in Aging Through Policy Innovation, Community Engagement, and Collective Advocacy
In today’s episode, AgingIN CEO Susan Ryan sits down with Ben Veghte, director the WA Cares Fund, a state-run entity that provides working Washingtonians a way to earn access to long-term care benefits that will be available to eligible individuals. when they need them. Ben shares his inspiring journey from studying capitalism and social justice in Germany to directing the Fund. He and Susan explore why integrating housing, healthcare, and community is essential for aging with dignity, and he highlights the influence of the Dutch model—which prioritizes person-centered care, affordable housing, and strong community supports. As a first-of-its-kind program, the WA Cares Fund will provide $36,500 toward long-term care needs, offering a critical resource for families navigating aging and caregiving. Veghte emphasizes the need for multi-sector planning and grassroots involvement to meet the challenges of the coming age wave. His message is clear: preparing for the future of long-term care requires policy innovation, community engagement, and collective advocacy. More information about the Fund here:
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AgingIN: From Rebrand to Renewed Purpose in Person-Directed Living
08/13/2025
AgingIN: From Rebrand to Renewed Purpose in Person-Directed Living
This podcast’s producer, Center or Innovation, now has a new name: AgingIN. With a mission to be the catalyst for person-directed living and empowered cultures in the community of one’s choice, AgingIN’s rebrand and new strategic direction was ushered in through a partnership with 3rd3rd Marketing, a marketing firm that specializes in senior living. In today’s episode, Susan Ryan sits down with Cynthia Thurlow, founder of 3rd3rd. Inspired by personal experiences with her grandmother and father, Cynthia’s journey into eldercare is deeply rooted in empathy, innovation, and a passion for improving lives. Cynthia shares how 3rd3rd blends creative marketing strategies with radical transparency to help senior living organizations stand out and stay true to their mission. She takes us behind the scenes of the agency’s recent collaboration with AgingIN, a rebrand that champions person-directed living, fresh insights, and consulting designed to elevate care. From the origin of its name to the power of custom photography and explainer videos, Cynthia examines how marketing can drive real change in eldercare. She also paints a hopeful vision for the future—one of intergenerational communities, a focus on healthspan over lifespan, and senior living investments that directly improve the lives of older adults and care teams. More information about 3rd3rd here:
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Elder Awesome: Barry Barkan on Saging, Sufficiency, and the Power of Paradigm Shifts
08/06/2025
Elder Awesome: Barry Barkan on Saging, Sufficiency, and the Power of Paradigm Shifts
Host Susan Ryan sits down with visionary eldercare advocate and Pioneer Network co-founder Barry Barkan for a profound conversation on reimagining aging and the transformative potential of community, spirit, and consciousness. Barkan shares his journey from founding the Live Oak Institute to helping launch the Pioneer Network, driven by a belief that aging is not a problem to solve but a gift to elevate. He recounts his efforts to create a regenerative, inclusive community at the Jewish Home in Oakland—an idea that initially faced rejection but ultimately gained momentum and global influence, including a successful expansion into 15 homes in Israel. But this conversation goes beyond history. Barry offers a deeply reflective vision for a paradigm shift—a movement from a worldview rooted in domination and separation to one grounded in interconnection, kindness, and sufficiency. He challenges listeners to see humanity as one living being, where every person and every creature matters. Together, Susan and Barry explore the concept of “Elder Awesome” and moving beyond traditional notions of “elder care.” They also discuss the “Tao of Blessings”—a personal path to leave grace in every encounter Barkan offers his vision for communities and care environments rooted in equity, dignity, and accountability.
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Intergenerational Connections Through Education and Collaboration
07/30/2025
Intergenerational Connections Through Education and Collaboration
In this insightful conversation, host Susan Ryan sits down with senior living innovator Andy Carle, consultant and founder of UniversityRetirementCommunities.com. Andy shares his personal journey into eldercare and the bold moves he’s made to elevate the field, from founding a 70-community company to creating the first university-level curriculum for senior living executives. Andy also dives into the concept of “nana technology”—his term for tech that supports aging with dignity—and explores the rise of University Retirement Communities (URCs), a model that merges lifelong learning with purposeful aging. He outlines the five essential criteria for certification and shares how URCs foster mutual benefit for both older adults and students through intergenerational connection, shared resources, and collaborative programming. This episode takes a deep dive into what’s possible when we stop settling for outdated models and start designing for a future that values older adults as engaged, capable, and vital members of society. More information about URCs here:
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Eldercare Innovation Through Community, Design, and Determination
07/23/2025
Eldercare Innovation Through Community, Design, and Determination
In this inspiring conversation, architect and eldercare innovator Jane Rohde shares her lifelong passion for community development and the power of person-centered care. From her early days with Erickson Retirement Communities to founding JSR Associates and the nonprofit Live Together, Jane has remained committed to transforming aging services through relationship-based, sustainable models. Susan Ryan sits down with Jane to discuss her experience working with The Green House Project and designing care systems in the U.S. and China. She also shares her vision for the future—leveraging AI and grassroots partnerships to create scalable, intergenerational communities that support vulnerable populations, particularly in rural areas. Visit Live Together to learn more or explore ways to get involved:
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Exploring a Life of Service and Spirit
07/16/2025
Exploring a Life of Service and Spirit
In this heartwarming and inspiring episode, Susan Ryan welcomes 99-year-old Peg McLaughlin and her daughter Marguerite for a moving conversation about Peg’s extraordinary life. A lifelong nurse, mother of five, and dedicated community volunteer, Peg shares stories from her upbringing in Providence, R.I., her career in obstetrics and pediatrics, and decades of service to others—whether through scouting, church ministries, or her local food bank. Now living in assisted living after having given up driving at age 98, Peg reflects on adjusting to a new chapter of life, maintaining her faith and independence, and finding purpose through connection, compassion, and resilience. Margie offers loving insights into her mother’s unwavering generosity and quiet impact on those around her. Some of Peg’s words of wisdom: • Service doesn’t end with age—it evolves. • Maintaining social connection and purpose is key to aging well. • Faith, humor, and a giving heart sustain a life of longevity. Together, their reflections offer a beautiful portrait of aging, humor, and heart.
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Well-Being as a Framework: Rethinking Communities of Care
07/09/2025
Well-Being as a Framework: Rethinking Communities of Care
In this episode, Susan Ryan sits down with Rachel Broudy, MD, a passionate physician, innovator, and advocate for transforming eldercare. Her extensive experience includes serving as medical director at two PACE programs and currently as medical director of Pioneer Valley Hospice and Palliative Care and eldercare faculty at Ariadne Labs. This episode explores Dr. Broudy’s journey into aging services and her groundbreaking work at Ariadne Labs, where she led the creation of a well-being framework and conversation guide for nursing homes. Developed through Ariadne's Innovation Arc process—research, design, test, and spread—this four-year project culminated in a pilot at two Mississippi nursing homes. The result? A practical, scalable toolkit that empowers staff and centers care on purpose, connection, and meaning. Dr. Broudy also shares her work on the Living Well with Dementia Toolkit, which redefines dementia care as an adaptive, relational journey. The toolkit includes conversation and emotion cards that help families and caregivers explore emotions, relationships, and identity—helping shift how we understand and support those living with dementia. If you're looking for inspiring ideas and practical tools to shift the culture of aging and long-term care, this episode is a must-listen. Some links of interest: Ariadne Labs Innovation Arc: Ariadne Labs Well-being Framework & Conversation Guide: Ariadne Labs Living Well with Dementia Toolkit:
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A Nurse’s Eye, a Leader’s Heart: Episode 300 with Jennie Chin Hansen
07/02/2025
A Nurse’s Eye, a Leader’s Heart: Episode 300 with Jennie Chin Hansen
There are few people who have the depth and breadth of knowledge about long-term services and supports than Jennie Chin Hansen, who we are honored to have as the 300th guest on today’s episode. With a rich background in nursing and a penchant for solving problems, Hansen’s career spans decades of leading top healthcare organizations such as the American Geriatrics Society, AARP, and On Lok, which is the flagship/prototype for what is now known as People for All-Inclusive Care for the Elderly (PACE). She currently serves on the boards of the Medicare Advantage SCAN Health Plan and HelpAge USA. In 2019, she helped to craft the California Masterplan for Aging, now in implementation. For this week’s episode, Hansen sits down with Susan Ryan to discuss how her childhood experience as an Asian girl living in Boston shaped her career choices. She also discusses her desire to see more upstream work that focuses getting “people prepared for their own aging changes.” Finally, Hansen shares her vision for what she believes will help to not only “hold the line,” but also move it with regard to ensuring economic security for older Americans. Among Hansen’s many awards are the American Academy of Nursing’s Health Care Leader Award, American Society on Aging’s Hall of Fame Award, and the National Council on Aging’s Lifetime Achievement Award. In 2024, she received an honorary Doctorate of Humane Letters degree from Harvard University at its commencement ceremony in May of 2024. Here is video of highlights from that event: .
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Trailblazers in Eldercare Mobilize the Movement
06/25/2025
Trailblazers in Eldercare Mobilize the Movement
Susan Ryan welcomes three trailblazers in the eldercare culture change movement to this week’s episode: Joanne Rader, Charlene Boyd, and Rose Marie Fagan. Each guest has a distinct and storied history within the culture change movement, and each has taken an interesting and unique journey built on their pioneering experiences. Joanne Rader recounts her shift from rehab nursing to transforming geriatric mental health—moving away from restraints and toward truly personcentered care. Charlene Boyd shares how she led organizational change in longterm care settings, dismantling outdated practices to put residents first. Rose Marie Fagan reflects on her journey from teaching to eldercare advocacy, culminating in the formation of the national Pioneer Network. Together, they explore past challenges, celebrate hardwon successes, and cast a vision for continued communitydriven reform. Collectively, they recount the wins they have accomplished along the in transforming eldercare and improving quality, including the following: eliminating restraints and realityorientation protocols transforms quality of life; perspective shifts that views elders as full participants, not passive recipients in their care; the creation of grassroots forums and persistent advocacy that gave birth to the Pioneer Network and a national movement; and change that now demands risktaking, intergenerational partnerships, and amplifying elders’ voices. In addition, they discuss their work in making “good trouble” that champions bold, disruptive ideas that advance personcentered care. Their call to action is to join them at the Center for Innovation conference this Aug. 11 to 14 in St. Louis, Mo. Don’t miss the preconference session featuring Boyd, Rader, and Fagan, as well as many other pioneers who continue to mobilize the culturechange movement: .
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Building Digital Equity In a Tech-Focused World
06/18/2025
Building Digital Equity In a Tech-Focused World
In this episode of Elevate Eldercare, Susan Ryan welcomes Mario Rubano, a passionate advocate for older adults. Mario shares his remarkable journey from a childhood steeped in intergenerational connection to a career that spans music therapy, public health, and systems change in aging services. In his role as Regional Program Manager at OATS (Older Adults Technology Services) from AARP, Mario is focused on transforming how older adults engage with technology. OATS now has more than 500 partner sites in 37 states through its Senior Planet programming, which seeks to empower older adults to achieve meaningful change in areas like financial security, social connection, creative expression, health, and civic engagement. In addition to diving into the operations and scale of OATs, Mario shares his vision for a future where older adults are not only tech-savvy but leaders in shaping how technology is used to promote connection, health, and purpose. He closes with a call to action: explore Senior Planet programs, take a free class, and spread the word about OATS's mission to close the digital divide. For more information: OATS from AARP: Senior Planet Licensing: Tech Resources for Caregivers:
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The 2025 Center for Innovation Conference Preview
06/11/2025
The 2025 Center for Innovation Conference Preview
The 2025 Center for Innovation Conference registration has launched! And in today’s episode, Susan Ryan talks with Joan Divine and Marla DeVries about what’s in store for this auspicious event, scheduled for August 11 to 14 in St. Louis, Missouri. Hosted by The Green House Project and Pioneer Network, this event marks a significant gathering for those committed to transforming eldercare. In addition to a discussion about the theme of “Mobilize the Movement,” some episode highlights include the following: • An exploration of the legacy of the Pioneer Network and its pivotal role in advocating for person-centered care and culture change in eldercare settings. • A look at the opening keynote speaker, Bob Chapman, including insights into his philosophy of “Truly Human Leadership.” • A discussion about the Tech Innovation Summit and Coaching Boot Camps, both designed to equip attendees with cutting-edge tools and leadership skills. • A review of the opportunities for hands-on learning and connecting with professionals dedicated to eldercare innovation. • Site visits that enable attendees to experience, firsthand, the innovative care models at Green House Cottages and Dolan Memory Care Homes, exemplifying non-institutional, person-directed care environments. Link to conference website : Link to conference agenda: Link to conference registration:
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A Legacy of Care and Innovation
05/28/2025
A Legacy of Care and Innovation
In this week’s episode, Susan Ryan sits down with Dr. Carol McKinley, president and CEO of Simpson, a senior living community in Bala Cynwyd, Pa. Carol shares her journey of more than 35 years in eldercare, and how early interactions with her grandmother and father's ministry work inspired her career in social work and geriatrics. In addition to emphasizing the importance of listening to older adults and integrating their needs into care plans, Carol discussed future advancements in home-based technology to support aging in place and reducing workforce strain. Carol urged embracing technology and innovation to enhance caregiving, and Simpson’s use of the innovative Amba program to monitor residents' wellness and improve care efficiency. Find more details about Simpson here:
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Inspired by Family, Driven by Purpose
05/21/2025
Inspired by Family, Driven by Purpose
Inspiration comes in many forms, but in the field of aging services it appears that it most often comes from one’s own experience with a loved one. Case in point: Jennifer Baker, policy director at the Moving Forward Nursing Home Quality Coalition, whose motivation to work in eldercare comes from early exposure to her great aunt and grandmother, both of whom had Alzheimer's disease. Susan Ryan sits down with Baker for today’s episode to discuss her career journey,which included a pivotal fellowship that enabled her to live in an Alzheimer's home in South Africa. This, she says, shifted her perspective from viewing patients as victims to valuing their personhood. Baker also highlights her work on the University of Nevada, Reno Sanford Center for Aging, including launching an AmeriCorps VISTA project and a walking program for people living with dementia. In discussing the challenges of federal funding cuts and the impact on programs and services for older adults and people with disabilities, Baker reflects on the importance of advocating for programs that support community living and the potential consequences of premature nursing home placements. For more information about the Moving Forward Coalition:
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Hand in Hand: Advancing the Movement to Humanize Eldercare
05/14/2025
Hand in Hand: Advancing the Movement to Humanize Eldercare
Bold, visionary leaders are the ones who challenge the status quo, break down barriers, and champion quality of life for older adults. Today’s guest, Karen Schoeneman, is a shining example of that kind of leadership. This week, Susan Ryan sits down with Karen to discuss her many years of work reforming long term care, beginning with her work in social services, where her passion for resident-centered care took root. That passion fueled a remarkable 22-year career at the Centers for Medicare & Medicaid Services (CMS), where she specialized in regulatory guidance for quality of life, led survey process improvements, and helped train more than 5,000 surveyors nationwide. As a founding member of the Pioneer Network, Karen helped to grow a national movement dedicated to transforming long-term care. She played a key role in the development of the , a tool used by nursing homes and assisted living communities to assess and enhance person-centered care. Karen’s groundbreaking contributions have earned her numerous accolades, including the Picker Philanthropy Lifetime Achievement Award, the ACHCA Public Service Award, and the Pegasus Award for her work as executive producer of the CMS “Hand in Hand” training toolkit. Though officially retired, Karen’s legacy lives on through the countless people and communities she has inspired to embrace person-directed practices. Tune in and be inspired by Karen’s journey, her insights, and her unwavering dedication to culture change in eldercare.
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Creating Compassionate Organizations
05/07/2025
Creating Compassionate Organizations
In this episode, Susan Ryan sits down with Marcus Engel—speaker, educator, and expert in compassion science—whose powerful survival story has become a catalyst for inspiring more humane, connected workplaces. Through his work, Marcus helps organizations foster environments rooted in empathy, connection, and purpose. With a Master’s in Narrative Medicine from Columbia University and a teaching role at the University of Notre Dame, Marcus brings a unique blend of storytelling and science to the conversation. He’s spoken at top healthcare institutions, universities, and even the United Nations in celebration of International Nurses Day. In addition to exploring how Marcus’ personal journey shaped his commitment to compassion, this episode examines what “narrative medicine” is and why it matters in healthcare and beyond, strategies for cultivating compassion in professional settings, and the power of staying connected to mission in high-stress environments. Connect with Marcus Engel here:
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Australia’s First Green House Homes
04/30/2025
Australia’s First Green House Homes
In today’s episode, Susan Ryan sits down with Dan Gordon, Craig Major, and Stephanie Smithson of ACH Group, creators of the first international Green House homes in Adelaide, Australia. Based in South Australia, ACH implemented the Green House model into its newest residential care home, Healthia, in Elizabeth in 2023. Dan, a nurse, and Craig, a healthcare manager, discuss their journeys into eldercare, and their experiences with the Green House model. Stephanie, who has 36 years of experience in eldercare, highlights the benefits of model. The project includes eight individual houses with 12 rooms each, a partnership with the local health network, and a hospital-in-the-home program. The group explains how the homes’ care model has had a powerful impact on the residents as well as the staff. Find more details about ACH’s Green House home, Healthia, here:
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The 2025 Center for Innovation Conference Preview
04/23/2025
The 2025 Center for Innovation Conference Preview
The 2025 Center for Innovation Conference registration has launched! And in today’s episode, Susan Ryan talks with Joan Divine and Marla DeVries about what’s in store for this auspicious evet, scheduled for August 11 to 14 in St. Louis, Missouri. Hosted by The Green House Project and Pioneer Network, this event marks a significant gathering for those committed to transforming eldercare. In addition to a discussion about the theme of “Mobilize the Movement,” some episode highlights include the following: • An exploration of the legacy of the Pioneer Network and its pivotal role in advocating for person-centered care and culture change in eldercare settings. • A look at the opening keynote speaker, Bob Chapman, including insights into his philosophy of “Truly Human Leadership.” • A discussion about the Tech Innovation Summit and Coaching Boot Camps, both designed to equip attendees with cutting-edge tools and leadership skills. • A review of the opportunities for hands-on learning and connecting with professionals dedicated to eldercare innovation. • Site visits that enable attendees to experience, firsthand, the innovative care models at Green House Cottages and Dolan Memory Care Homes, exemplifying non-institutional, person-directed care environments.
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