Well-Being as a Framework: Rethinking Communities of Care
Elevate Eldercare
In this episode, Susan Ryan sits down with Rachel Broudy, MD, a passionate physician, innovator, and advocate for transforming eldercare. Her extensive experience includes serving as medical director at two PACE programs and currently as medical director of Pioneer Valley Hospice and Palliative Care and eldercare faculty at Ariadne Labs. This episode explores Dr. Broudy’s journey into aging services and her groundbreaking work at Ariadne Labs, where she led the creation of a well-being framework and conversation guide for nursing homes. Developed through Ariadne's Innovation...
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A Nurse’s Eye, a Leader’s Heart: Episode 300 with Jennie Chin Hansen
Elevate Eldercare
There are few people who have the depth and breadth of knowledge about long-term services and supports than Jennie Chin Hansen, who we are honored to have as the 300th guest on today’s episode. With a rich background in nursing and a penchant for solving problems, Hansen’s career spans decades of leading top healthcare organizations such as the American Geriatrics Society, AARP, and On Lok, which is the flagship/prototype for what is now known as People for All-Inclusive Care for the Elderly (PACE). She currently serves on the boards of the Medicare Advantage SCAN Health Plan and HelpAge...
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Trailblazers in Eldercare Mobilize the Movement
Elevate Eldercare
Susan Ryan welcomes three trailblazers in the eldercare culture change movement to this week’s episode: Joanne Rader, Charlene Boyd, and Rose Marie Fagan. Each guest has a distinct and storied history within the culture change movement, and each has taken an interesting and unique journey built on their pioneering experiences. Joanne Rader recounts her shift from rehab nursing to transforming geriatric mental health—moving away from restraints and toward truly personcentered care. Charlene Boyd shares how she led organizational change in longterm care settings, dismantling outdated...
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Building Digital Equity In a Tech-Focused World
Elevate Eldercare
In this episode of Elevate Eldercare, Susan Ryan welcomes Mario Rubano, a passionate advocate for older adults. Mario shares his remarkable journey from a childhood steeped in intergenerational connection to a career that spans music therapy, public health, and systems change in aging services. In his role as Regional Program Manager at OATS (Older Adults Technology Services) from AARP, Mario is focused on transforming how older adults engage with technology. OATS now has more than 500 partner sites in 37 states through its Senior Planet programming, which seeks to empower older adults to...
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The 2025 Center for Innovation Conference Preview
Elevate Eldercare
The 2025 Center for Innovation Conference registration has launched! And in today’s episode, Susan Ryan talks with Joan Divine and Marla DeVries about what’s in store for this auspicious event, scheduled for August 11 to 14 in St. Louis, Missouri. Hosted by The Green House Project and Pioneer Network, this event marks a significant gathering for those committed to transforming eldercare. In addition to a discussion about the theme of “Mobilize the Movement,” some episode highlights include the following: • An exploration of the legacy of the Pioneer Network and its pivotal...
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A Legacy of Care and Innovation
Elevate Eldercare
In this week’s episode, Susan Ryan sits down with Dr. Carol McKinley, president and CEO of Simpson, a senior living community in Bala Cynwyd, Pa. Carol shares her journey of more than 35 years in eldercare, and how early interactions with her grandmother and father's ministry work inspired her career in social work and geriatrics. In addition to emphasizing the importance of listening to older adults and integrating their needs into care plans, Carol discussed future advancements in home-based technology to support aging in place and reducing workforce strain. Carol urged...
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Inspired by Family, Driven by Purpose
Elevate Eldercare
Inspiration comes in many forms, but in the field of aging services it appears that it most often comes from one’s own experience with a loved one. Case in point: Jennifer Baker, policy director at the Moving Forward Nursing Home Quality Coalition, whose motivation to work in eldercare comes from early exposure to her great aunt and grandmother, both of whom had Alzheimer's disease. Susan Ryan sits down with Baker for today’s episode to discuss her career journey,which included a pivotal fellowship that enabled her to live in an Alzheimer's home in South Africa. This, she says, shifted her...
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Hand in Hand: Advancing the Movement to Humanize Eldercare
Elevate Eldercare
Bold, visionary leaders are the ones who challenge the status quo, break down barriers, and champion quality of life for older adults. Today’s guest, Karen Schoeneman, is a shining example of that kind of leadership. This week, Susan Ryan sits down with Karen to discuss her many years of work reforming long term care, beginning with her work in social services, where her passion for resident-centered care took root. That passion fueled a remarkable 22-year career at the Centers for Medicare & Medicaid Services (CMS), where she specialized in regulatory guidance for quality of life,...
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Creating Compassionate Organizations
Elevate Eldercare
In this episode, Susan Ryan sits down with Marcus Engel—speaker, educator, and expert in compassion science—whose powerful survival story has become a catalyst for inspiring more humane, connected workplaces. Through his work, Marcus helps organizations foster environments rooted in empathy, connection, and purpose. With a Master’s in Narrative Medicine from Columbia University and a teaching role at the University of Notre Dame, Marcus brings a unique blend of storytelling and science to the conversation. He’s spoken at top healthcare institutions, universities, and even the United...
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Australia’s First Green House Homes
Elevate Eldercare
In today’s episode, Susan Ryan sits down with Dan Gordon, Craig Major, and Stephanie Smithson of ACH Group, creators of the first international Green House homes in Adelaide, Australia. Based in South Australia, ACH implemented the Green House model into its newest residential care home, Healthia, in Elizabeth in 2023. Dan, a nurse, and Craig, a healthcare manager, discuss their journeys into eldercare, and their experiences with the Green House model. Stephanie, who has 36 years of experience in eldercare, highlights the benefits of model. The project includes eight individual houses with...
info_outlineInnovation and disruption have not been typical keywords used to describe the seniors housing and care industry. This perception is rapidly changing thanks in large part to today’s guest, Bob Kramer, a self-described serial social entrepreneur and founder and president of Nexus Insights, an advisory firm that helps clients redefine aging and rethink aging services.
His many decades in the field, coupled with his penchant for thinking outside the box has earned Kramer a reputation as an iconoclast and agitator in the field. His conversation with Susan Ryan in this episode tracks with this moniker and spans his experience as a Maryland state legislator, the establishment of the National Investment Center for Seniors Housing and Care in 1991, as well as his call for a shift from “sick care” to “well care” in the field.
What’s more, Kramer discusses the strategic importance of influencing people to drive lasting change, drawing from his experience in politics. In addition, he asserts that there is now a profound opportunity for disruptive change in long-term services and supports.