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247: Experience beats message
05/28/2026
247: Experience beats message
School Marketing Journal with Brad Entwistle, Andrew Sculthorpe and Belinda McCubbin In this episode, Brad, Bel and Scully explore the sixth principle in the series: experience beats message. They discuss why messaging can open the door, but parent confidence is shaped by what families repeatedly experience through tours, follow-up, responsiveness and prospective parent touchpoints. The trio examines how mixed signals weaken trust, why the enrolment journey is the brand made visible, and why Heads must lead the standards, systems and behaviours that give the school’s message something true to stand on. Episode links: Get in touch at
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