ISG Imagine Your Future Podcast
The ISG Smartalks Podcast delivers technology and sourcing insights from the thought leaders at ISG. In this series we bring together external and internal experts to discuss the ways in which technology is transforming the world of business. Our aim is to simplify the themes and educate and inspire our listeners. ISG is a leading global technology research and advisory firm that is committed to helping organizations achieve operational excellence and faster growth.
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41: Trends Shaping the Managed Services Market
12/21/2023
41: Trends Shaping the Managed Services Market
Join and , an ISG Distinguished Analyst, for the last episode of Imagine Your Future for 2023, as they unpack key trends shaping the managed services market. As demand for outsourcing went from strength to strength in 2023, discretionary spending experienced downward pressure. Hall and Jones explore what was driving these phenomena and what can be expected for 2024 based on the latest data from the . They also discuss the rise of global capability centers and the challenges of finding talent in a supply-constrained environment. As we head into 2024, don’t miss their insights and predictions on the impact of generative AI on the industry, the integration of generative AI into enterprise applications and the impact this will have on IT budgets.
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40: Back to Basics: The Changing Dynamics of Business Tech
12/08/2023
40: Back to Basics: The Changing Dynamics of Business Tech
According to recent data from the , the robust expansion of the cloud services market has slowed down considerably in recent quarters. On the other hand, demand for managed services has reached new highs. It seems that enterprises are returning to the basics of core outsourcing. How can businesses drive operational excellence in this new context? And which factors are contributing to the shift? In this episode of the ISG Imagine Your Future podcast, we delve into the current state of the technology market. speaks to tech titan , Chief Strategy Officer and Head of Growth at Tech Mahindra to hear his insights. After touching on the enterprise shift back to basics, their discussion turns to the growth of engineering services outsourcing, the opportunities presented by digital outsourcing and ever-more critical role of data intelligence, especially in light of growing AI adoption pressures. Finally, Steve and Jagdish share book recommendations for fellow bookworms – don’t miss these timely reads!
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39: AI Ethics & Responsible AI Development
10/19/2023
39: AI Ethics & Responsible AI Development
Artificial intelligence (AI) and generative AI are swiftly permeating our daily lives. From customer service chatbots to healthcare diagnoses, from writing loan applications to job hiring, the disruption is here. Many believe AI is fundamentally changing the way we do things. But since this premise of large-impact change is widely accepted, the question becomes: will this change be for the better? It's critical to address the ethics of AI: how this technology disruption could reinforce or subvert current inequalities to improve or worsen them, or even create new inequities. To do so, we must understand how and where AI is most likely to exacerbate or cause inequities. With these vulnerabilities in mind, leaders must thoughtfully consider how to proactively prevent inequity in AI adoption globally. In this episode of Imagine Your Future, we examine ethical challenges posed by AI and discuss the need for responsible development to mitigate the potentially damaging effects. Hosts and speak to , Associate Professor International Development and Design at Middlesex University, for her perspective. Tune in to hear them share the potential impacts of disruptive technologies and key ethical considerations surrounding data usage.
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38: Cyber Resiliency: Facing New Security Challenges
07/06/2023
38: Cyber Resiliency: Facing New Security Challenges
Cybercrime has become an ever-present threat that can wreak havoc on individuals, businesses and governments. From phishing scams and ransomware attacks to data breaches and infrastructure damage, the arsenal of cyber threats continues to expand. It is crucial, now more than ever, to be equipped with the knowledge and tools necessary to navigate the digital landscape securely. To discuss the ever-evolving threat of cyber-attacks, , a Director in ISG’s cybersecurity practice, joins Imagine Your Future hosts, and . They delve into the growing sophistication of cybercrime, the importance of educating employees, and how AI can be a double-edged sword: both enhancing cyber capabilities and helping adversaries to improve their tactics. New challenges have been posed by remote work, and more will be posed by quantum computing. Organizations need to have a comprehensive resiliency plan in place to mitigate the impact of ransomware attacks. Resiliency requires proactive planning, board-level involvement and a holistic approach to cybersecurity. Tune in for our tips on how to safeguard your organization and personal data!
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37: Breaking Boundaries: How Generative AI is Shaping the Future
04/26/2023
37: Breaking Boundaries: How Generative AI is Shaping the Future
In recent years, artificial intelligence (AI) has made astounding progress in its capacity to recognize patterns, make predictions and even engage in meaningful conversation with humans. But what about its ability to create new and original content? This is where generative AI comes into play, representing perhaps the most widely discussed technological advancement of our era, particularly in the wake of the launch of ChatGPT in November 2022. In this episode, Imagine Your Future host is joined by , Chief Strategy Officer and Partner at ISG, to explore some of the opportunities, challenges and questions that are associated with this rapidly advancing technology. Listen in to their conversation to hear them separate hype from executable vision for trending topics in the AI space. How should enterprises and industries be thinking about AGI (artificial general intelligence)? Which new skill sets might be in-demand in the future to better collaborate with AI? And how will regulations shape the future of generative AI? Also, for the readers out there: don’t miss Steve and Prashant’s book recommendations to deepen your knowledge on all things AI.
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36: Future Workplace vs Future of Work: What’s the Difference?
04/07/2023
36: Future Workplace vs Future of Work: What’s the Difference?
After chairing two successive Future Workplace Summits in New York and London, ISG’s Iain Fisher joins Imagine Your Future podcast hosts Steve Hall and Karen Collyer to discuss the ever-changing landscape of work. With technology advancing at an unprecedented pace and the COVID-19 pandemic (among other geopolitical factors) reshaping our work and home lives, the future of work and the workplace of the future promise to be vastly different than what we have previously known. You may be asking yourself: what’s the difference between the future of work and workplace of the future? The short answer has to do with the relevance of your physical location to your ability to do your job. When is work a “place” versus something we do anywhere, anytime with enabling technologies? For the more nuanced answer, listen in to this episode. Whether you’re a business leader, a curious employee or simply interested in how work is changing, we invite you to tune in to find out how companies and individuals can best adapt to and plan for new ways of working.
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35: Turmoil in Banking: What Happened? And What Next?
03/23/2023
35: Turmoil in Banking: What Happened? And What Next?
Following another turbulent week for the banking industry, Imagine Your Future podcast host speaks to , Lead Partner for Banking & Financial Services at ISG. Together they unpack some of the factors that contributed to the collapse of Silicon Valley Bank and the ripple effects in the market. Will there be others like it? And might we be on the verge of another global financial crisis on the same scale as the 2008 crash? Or are there any encouraging signs following the latest failures in the industry? Listen in as they answer these questions and look to the future.
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34: Pursuing the Seamless Digital Experience
09/20/2022
34: Pursuing the Seamless Digital Experience
This episode of the ISG Imagine Your Future podcast was recorded at this year’s in London. Host speaks to , Head of Digital at (University College London) about how she and her team are creating seamless digital experiences for both the students and staff of the university. Listen in to hear some of her top tips and lessons learned from the journey so far.
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33: Dissecting Disruptors in the CPG/Retail Space
07/08/2022
33: Dissecting Disruptors in the CPG/Retail Space
Disruptions are shaping and shaking up the CPG and Retail industries. Global supply chain challenges, rising inflation and competition for talent (caused in part by the Great Resignation) are the most well-known factors – but not the only ones. Still, no matter what, customers must remain the number one priority for these organizations. How can CPG and Retail companies thrive despite these pressures – and retain loyal customers – in a highly disrupted and competitive market? Which technologies are transforming the industry? To discuss this ongoing disruption, our ISG Imagine Your Future podcast hosts, and , are joined by , ISG Director and Retail, CPG and Enterprise Practice Leader. Listen in to learn how to create a memorable and flawless customer experience – and why this is now more important than ever. Plus, find out how CPG companies are tackling spiraling costs and the environmental, social and governance (ESG) issues impacting their supply chain decisions. For more information and insights from ISG’s CPG practice
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32: Getting to Grips with the Metaverse
06/20/2022
32: Getting to Grips with the Metaverse
The metaverse – it’s been in the headlines, social media platforms and your kids’ video games, and now it’s rising to prominence as a business opportunity. But do you really know what the metaverse is? And what does it have to do with web3, the new internet you keep hearing about? In this episode of the ISG Imagine Your Future podcast, hosts and catch you up with the basics of the metaverse and web3. They kick off their discussion by defining both technologies and exploring the current status quo. Then, together we get into the really interesting bits: the implications for the digital economy, security concerns and how businesses might leverage this tech. Listen in to hear what the future might look like as metaverse develops – and what smart moves you can make today in this space to reap “early adoption” advantages.
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31: The Future of Manufacturing: Transforming Through Disruption
06/13/2022
31: The Future of Manufacturing: Transforming Through Disruption
Are you keeping your eye on trends in the manufacturing space? It’s been a turbulent time lately; manufacturers are contending with rising costs, a global chip shortage and a global talent shortage. More than ever, the future seems unpredictable. What impact is this scale of disruption having on the industry? How are manufacturers dealing with these challenges? In this episode of the Imagine Your Future podcast, hosts and delve into the disruption facing the manufacturing industry with guest , a director with the ISG Manufacturing practice. Listen in to hear their discussion of the trends emerging amidst the current instability – plus discover some insights into how manufacturers are adapting and transforming to remain agile. For more information and insights from ISG’s manufacturing practice, .
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30: Making the Invisible Visible: Part 2
05/27/2022
30: Making the Invisible Visible: Part 2
Back by popular demand! Last year, Imagine Your Future hosts and interviewed , Co-Founder and Co-Chief Executive Officer of . As a fast-growing tech start-up specializing in detecting and monitoring pathogens – including the COVID-19 virus – present in the environment, Poppy has expanded rapidly. This time, EC returns to the podcast to share the inspiring story of how she and her associates successfully grew the company over the past 12 months, despite challenges arising from the pandemic and ongoing supply-chain disruptions. Listen in to find out more about how Poppy is helping organizations create infection-resistant indoor spaces and to ensure that investments made in indoor safety are effective. EC and our hosts also make time to talk about the impacts of Web3.0 and the Metaverse, how to make time for mentoring and what you can do to prevent mental fatigue.
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29: How Insurers Can Survive and Thrive in the New Digital Era
04/26/2022
29: How Insurers Can Survive and Thrive in the New Digital Era
The Insurance industry has been grappling with multiple challenges – from legacy IT systems to emerging competition, margin pressures, a tightening regulatory environment and the rise of millennial buyers. The pandemic only heightened the pace of change. In this context, it’s difficult to know if you are focused on the right issues. How can insurers ensure survival in the coming years? In 2021, ISG interviewed more than 200 insurance and technology executives across Europe to get their perspectives on the current context and on what insurers need to succeed. To discuss the findings and the wider trends facing the Insurance industry in 2022, ISG’s joins Imagine Your Future hosts and . Useful links Download ISG’s Pulse Check – State of the European Insurance Industry 2021 Find out more about ISG’s Insurance Practice
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28: Private Equity: What’s Next After a Record-Smashing 2021?
03/31/2022
28: Private Equity: What’s Next After a Record-Smashing 2021?
2021 was a record year for private equity investment. New annual records were set in terms of deal volume and value. According to data from the Pitchbook , in the U.S. market alone, more than 8,600 deals were concluded in 2021 for a total deal value of over $1 trillion. What drove these unprecedented activity levels? And what is the outlook for the Private Equity industry in 2022? These are just some of the questions that ISG Imagine Your Future hosts and discuss with a director in ISG's Private Equity practice. Useful links Learn more about ISG’s private equity practice
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27: What Is Digital Engineering and Why Does It Matter?
03/08/2022
27: What Is Digital Engineering and Why Does It Matter?
In this episode, ISG hosts and talk to about some of the mega trends driving the engineering services industry in 2022 and beyond. Gupta describes how engineering services has been going through some major transformations of late. In recent times, the pandemic accelerated the adoption of digital engineering as companies strove to bridge the gap between information technology and operational technology. “It’s not about building products anymore,” believes Gupta. “It's more about connecting and building an ecosystem of platforms, insights, data, and the capabilities to stay connected with your product beyond the point of sale.” Tune in to hear more about how digital engineering has gone beyond the engineering department to enable new business models, deliver superior customer experiences and realize operational efficiencies.
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26: The Persistent Power of Digital
12/17/2021
26: The Persistent Power of Digital
ISG hosts Steve Hall and Karen Collyer talk to Sandeep Kalra, CEO of Persistent Systems. Together they discuss some of the post-pandemic economic trends impacting businesses: the Great Resignation, talent acquisition and retention, environmental sustainability and more. Kalra also shares his perspectives on how Persistent Systems remained resilient through the pandemic, achieving impressive growth over the past year. Listen in as he shares his experience of leading during the pandemic.
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25: Why User Experience Is Essential to a Successful Hybrid Workplace
09/13/2021
25: Why User Experience Is Essential to a Successful Hybrid Workplace
Our guest on this episode of the ISG Imagine Your Future podcast believes that companies must prioritize providing an exceptional user experience for their employees. Listen in as Leon Gilbert, Senior Vice President Digital Workplace Services at Unisys, talks to ISG hosts Steve Hall and Karen Collyer about his experience of the digital workplace and what he expects from the future of work. Gilbert explains why he believes organizations that embrace the hybrid workplace will have the most success.
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24: Accelerating Digital Transformation through Acquisition
08/24/2021
24: Accelerating Digital Transformation through Acquisition
As the race to digitize business gathers speed, we have witnessed in recent years a surge of M&A deals in the digital engineering sector. One such deal announced earlier this year was Hitachi’s $9.6 billion acquisition of U.S.-based digital engineering services company GlobalLogic.
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23: Making the Invisible Visible
07/12/2021
23: Making the Invisible Visible
As we move into a post-pandemic world and toward the workplace of the future, health and safety is top of mind more than ever. One startup providing some ground-breaking technology in this field is Poppy.
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22: Trends Shaping the Sourcing and Technology Industries
05/03/2021
22: Trends Shaping the Sourcing and Technology Industries
In this episode of the ISG Imagine Your Future® Podcast, host Steve Hall is joined by two veterans of the ISG Index™: Stanton Jones, Director and Principal Analyst at ISG Research, and Bret Breeding, Director and one of the original ISG Index™ creators.
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21: Meet the Hosts
03/11/2021
21: Meet the Hosts
In this episode, co-hosts Steve Hall and Karen Collyer tee up the remainder of this year’s Imagine Your Future podcast – an impressive lineup of thought-provoking conversations with heavyweight industry authors and leaders from across the world of digital.
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20: Transformation in Times of Crisis
02/25/2021
20: Transformation in Times of Crisis
Months before the COVID-19 pandemic rocked the world, CEO of Mphasis Nitin Rakesh began work on a book called Transformation in Times of Crisis with co-author Jerry Wind that would become more relevant than even he believed. What was originally conceived as a book to help technology companies understand and counteract the disruption being caused by the proliferation of digital startups quickly gained new significance within the context of the global pandemic.
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19: Digital on the Frontline
01/14/2021
19: Digital on the Frontline
Listen in to our first Imagine your Future podcast episode of 2021 as Dr Howie describes his Digital career journey, first with the UK Home Office where he led the digital overhaul of the passport renewal process, followed by development of the app to support the settlement of EU citizens living in the UK in the run up to Brexit. Clearly no stranger to handling complexity in high-stress situations Dr Howie’s shares his insights into digital transformation, gained from his recent UK public sector career.
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18: Open Talent and the Gig Economy
11/03/2020
18: Open Talent and the Gig Economy
The ISG Imagine Your Future podcast is back after a short break with a new host, Steve Hall. In Steve’s first episode in the driver’s seat he welcomes back former IYF podcast host and colleague Barry Matthews to discuss the subject of open talent and the gig economy.
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17: The New Future of Work
08/24/2020
17: The New Future of Work
This month, host Barry Matthews talks to journalist, podcaster and campaigner for freelance workers’ rights Anna Codrea-Rado and Phil Scone, Director, Digital Strategy & Solutions at ISG as they discuss the implications of the past six months on the world of work. Tune in to hear their conversation about the new future of work – how working practices, organizational structure and corporate culture will be influenced, & their vision of the role technology will play in the new working world order.
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16: Digital Automation Enablement – the Key to RPA Success
07/31/2020
16: Digital Automation Enablement – the Key to RPA Success
In this month’s episode Chip Wagner, CEO of ISG Automation, and John Mone, CEO and Founder of digital automation enablement platform Neuralify, talk to host Barry Matthews about the need to focus on the “how” as well as the “what” of automation to ensure success.
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15: Cybersecurity for the New Future
06/09/2020
15: Cybersecurity for the New Future
Mathew Newfield, Chief Information Security Officer at Unisys, joins ISG host Barry Matthews for a fascinating discussion about the security challenges businesses face as they emerge from lockdown and adapt to a new way of working.
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14: Healthcare at the Heart of the COVID-19 Crisis
04/23/2020
14: Healthcare at the Heart of the COVID-19 Crisis
This episode of the ISG Smartalks™ podcast takes a look at the Healthcare industry at the center of the COVID-19 global pandemic. ISG Partners Bob Krohn and Jamie Burke join host Barry Matthews to examine how Healthcare payors and providers are responding during these difficult times and what the industry will look like coming out the other side.
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13: COVID-19 – Minimizing the Disruption
03/18/2020
13: COVID-19 – Minimizing the Disruption
Listen in to this special edition of the ISG Smartalks™ podcast as host, Barry Matthews, speaks to ISG Partners Bill Huber and David Lewis about the practical steps businesses can take to protect their revenues and manage costs during these uncertain times.
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12: Ecosystems, Partners and Platforms
02/24/2020
12: Ecosystems, Partners and Platforms
Sourcing has come a long way since the days of large-scale, single-supplier deals. Back in the ‘90s, it was the norm for companies to hand over the management of IT or other business processes to a single service provider, often for 10 or more years.
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