CPhT Connect The Podcast with Mike Johnston, CPhT-Adv
Welcome to CPhT Connect… the podcast for pharmacy technicians! Join us for the only weekly podcast specifically for certified pharmacy technicians, covering the latest pharmacy news and trends… deliver interviews with industry leaders and share your stories from the frontlines. Hosted by Mike Johnston, CPhT-Adv.
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Episode 122: Exploring Career Paths with Tonique Hendrix
07/21/2026
Episode 122: Exploring Career Paths with Tonique Hendrix
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, talks with Tonique Hendrix, CPhT, TSBP, IV Cert, a healthcare sales professional who has successfully transitioned from the clean room to the boardroom, going from a 15-year career as an IV-certified home infusion technician to a high-performing Account Executive in the DFW market. Tonique walks us through her unconventional entry into pharmacy through a 10-month trade school program, and the six-week internship where she treated the role like a real job from day one—asking endless questions, taking notes, and mixing medications early. That work ethic led to a job offer before she'd even finished the internship, and set the tone for a career built on proactively seeking the next opportunity rather than waiting for burnout to force a change. We dig into what actually pushed her from the pharmacy into sales, why clinical experience gives former technicians a real edge with gatekeepers and prescribers, and the relationship-building mindset she now teaches through her platform, "Pharm Tech to Sales Rep." In this episode, we discuss: Treat Every Rotation Like the Job: How taking a six-week internship seriously—asking questions, taking notes, and going above and beyond—turned into a direct job offer with no formal interview required. Pivot Before It Gets Bad: Tonique's philosophy of proactively seeking new opportunities rather than waiting until she's burnt out, stuck, or underpaid to make a move. From Clean Room to Boardroom: Why her clinical, hands-on experience with therapies and drugs gives her an edge in medical sales that colleagues from outside pharmacy don't have. Building a Book of Business from Day One: Her long-time habit of collecting names, emails, and connections from every pharmacist, rep, and colleague she's ever worked with—long before she knew it would become her career. Certification Stacking: Her advice to techs who don't want to go back to school—stack IV certification, compounding certification, and other credentials to build leverage and open doors. About Our Guest: Tonique Hendrix, CPhT, TSBP, IV Cert, is a healthcare sales professional and former IV-certified pharmacy technician with 15 years of clinical experience in home infusion. She successfully transitioned from compounding life-saving medications to driving business growth as an Account Executive in the DFW market. Through her platform "Pharm Tech to Sales Rep," Tonique teaches pharmacy technicians how to leverage their clinical expertise to break into pharmaceutical and medical sales. Her mission is to empower healthcare professionals to elevate their income, confidence, and career trajectory. Listen now to hear Tonique's take on relationship-building as the real currency of sales, and her encouragement for any technician who feels stuck: everyone has a genius-level talent, and opportunity is usually connected to the next person you meet.
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Episode 121: Exploring Career Paths with Tameka Griffin Black
07/07/2026
Episode 121: Exploring Career Paths with Tameka Griffin Black
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Tameka Griffin Black, a Certified Pharmacy Technician with over 20 years of experience and a Bachelor of Business Administration, to explore her inspiring journey through various sectors of the pharmacy world. Tameka shares her wealth of experience, moving from her humble beginnings as a teenage cashier to navigating the complexities of hospital IV room operations and the highly specialized field of 340B program auditing and compliance. We dive into her unique path as a dedicated healthcare advocate, discussing how her diverse background, relentless drive, and focus on education have led her to a career committed to supporting excellence in healthcare and improving patient outcomes. In this episode, we discuss: Starting from the Ground Up: Lessons learned from a two-decade career, beginning in retail and evolving into specialized pharmacy roles. The Power of Mentorship: Why supportive leadership is vital for pharmacy technicians and how managers can best advocate for their team’s growth. Mastering 340B: An inside look at the challenging and rapidly evolving world of 340B program auditing and compliance. Patient-Centered Care: The fulfillment found in clinical community pharmacy settings, including direct patient interaction and immunization advocacy. Continuous Growth: The importance of pursuing further education, certifications, and always looking ahead in your professional career. About Our Guest: Tameka Griffin Black is a Certified Pharmacy Technician with over 20 years of experience and a Bachelor of Business Administration. Her career spans retail, community pharmacy, and specialized 340B program auditing and compliance. Passionate about advancing pharmacy practice, Tameka is dedicated to education, community engagement, and supporting excellence in healthcare for patients and fellow technicians alike. Listen now to hear Tameka’s perspective on the evolving role of the technician and the importance of perseverance and continuous learning in your own career journey. Connect with Tameka! For more episodes, visit CPhTConnect.com We’d love to hear from you - so send us your feedback, questions, stories, or show ideas to
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Episode 120: Exploring Career Paths with Nicole Duggins
06/23/2026
Episode 120: Exploring Career Paths with Nicole Duggins
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Nicole Duggins, the Supply Chain Director of Pharmacy Distribution Services at Bon Secours Mercy Health, to explore her 15-year career journey and her deep passion for pharmacy operations. Nicole shares her unconventional path into healthcare, which began with operations experience in the fast-food industry—a background she notes provided surprisingly applicable skill sets, including the importance of food safety and maintaining cleanliness in invisible areas. We dive into her transition from retail and compounding pharmacy to hospital operations, discussing how she leverages her "restaurant-honed" patience and collaborative skills to lead teams and navigate complex logistics. In this episode, we discuss: The "Invisible Engine": The critical role of pharmacy supply chain management in ensuring medications move efficiently and patient care systems run smoothly. From Restaurant to Pharmacy: How Nicole translated her operational background and hospitality mindset into a successful 15-year career in pharmacy. Action-Oriented Career Growth: Practical advice on how to handle dissatisfaction in a role by taking small, proactive steps—like updating your resume—to build momentum toward a better opportunity. The Power of Networking: Why knowing the right people and building strong, supportive relationships was instrumental in securing internships and career advancements. Pharmacy Stewardship: Nicole's dedication to developing SOPs, launching central services, and building pipelines that elevate the next generation of pharmacy professionals. About Our Guest: Nicole Duggins is the Supply Chain Director of Pharmacy Distribution Services at Bon Secours Mercy Health, bringing 15 years of experience to the pharmacy industry. Beyond her technical expertise in supply chain management and pharmacy operations, she is a passionate mentor dedicated to stewardship and empowering technicians to find their niche and advance in their careers. Listen now to hear Nicole’s unique perspective on the evolving role of the pharmacy technician and her wisdom on finding your path through the complex world of healthcare. For links, show notes, and resources from today’s episode, visit CPhTConnect.com.
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Episode 119: RxInfluencers- Maurice Call, PharmD, "Retailwithreece"
06/09/2026
Episode 119: RxInfluencers- Maurice Call, PharmD, "Retailwithreece"
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Maurice Call, PharmD, a Nashville-based pharmacist and the digital creator behind the popular social media brand @Retailwithreece. As part of our Rx Influencers series—and marking him as only our second featured influencer on this series—we dive deep into his professional journey and his transition into becoming a powerful voice for pharmacy advocacy online. Maurice opens up about his unique entry into the profession, a determination sparked all the way back in the seventh grade. After graduating from the UT College of Pharmacy, his career took an unexpected turn. Rather than securing a traditional residency or landing his dream job right away, he found himself navigating the intense world of corporate retail. Over the last few years, Maurice has pulled from an incredibly diverse playbook—working across five different pharmacist positions spanning major corporate retail chains, closed-door pharmacies, and his current role in a hospital outpatient pharmacy setting. We explore how these varied environments shaped his broad understanding of standard pharmacy practices and inspired him to create content that serves as a guide for others charting their own paths. In this episode, we discuss: The Rx Influencer Journey: How a passion for watching YouTube content transformed into creating a platform to share transparent, real-world pharmacy advice. Navigating the Unexpected: Maurice’s journey from a challenging start in corporate retail to finding fulfillment in a hospital outpatient setting. The Power of Perspective: How working across five different pharmacy models gave him a bird's-eye view of what is typical, what is standard, and what needs to change in the industry. The Lifeline of the Team: Why building mutual respect and a strong partnership with pharmacy technicians is the true secret to a successful and enjoyable career. A Pharmacy Power Couple: A fun look at what happens when two pharmacists tie the knot and share the same daily passion for healthcare. About Our Guest: Maurice Call, PharmD, is an outpatient hospital pharmacist based out of Nashville, Tennessee. A graduate of the UT College of Pharmacy, Maurice brings seven years of community pharmacy experience to his practice, including four and a half years as a licensed pharmacist. Through his social media brand, @Retailwithreece, he leverages his extensive background across multiple corporate and independent pharmacy models to provide guidance, mentorship, and a relatable voice for fellow pharmacy professionals navigating non-traditional career trajectories. Listen now to hear Maurice's perspective on overcoming career hurdles, advocating for the profession, and the vital importance of supporting your pharmacy team. For links, show notes, and resources from today's episode, visit CPhTConnect.com. Be sure to check out Maurice on social media at @Retailwithreece.
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Episode 118: Student Summit AMA - Part 2
05/27/2026
Episode 118: Student Summit AMA - Part 2
This episode of CPhT Connect features Part 2 of a special live "Ask Me Anything" (AMA) session recorded during the 2026 Pharmacy Technician Student Summit. Our hosts Mike Johnston and Ashleigh Smith continue the conversation with our expert panel of speakers. Following the success of Part 1, we dive into practical, high-impact strategies to help students navigate their certification preparation and professional growth. This session focuses on turning complex study requirements into manageable, effective habits and understanding the nuances of the pharmacy field. In this episode, we discuss: Optimized Study Patterns: Effective techniques for pairing dense subjects (like the Top 200 drugs) with lighter topics to prevent burnout and maximize retention. Mastering Pharmacy Math: How to treat formulas as "tools in a toolbox," and the importance of applying math theory to real-world pharmacy practice to make it "come to life." Navigating Pharmacy Law: Shifting the focus from tedious date memorization to understanding the "story" and purpose behind the laws, making them easier to recall for exam purposes. The "Hidden" Requirements: Addressing what students often overlook when preparing for a career as a pharmacy technician—specifically the critical development of soft skills and professional conduct. Personal Growth: How to use your training period as an opportunity to reevaluate your professional perspective and build the career you’ve always envisioned. About Our Guests: Lorinda Lohner, MBA, BS Pharm, CPhT: A regular NPTA presenter based in Las Vegas and a published author specializing in pharmacy calculations and the Top 200 drugs. Sharon Garrett, CPhT: A dedicated educator and published author from Louisiana with extensive experience in the pharmacy technician field. Cassi Prosper, CPhT: A recurring summit presenter from California, focused on helping students streamline their learning processes. Jamie McGuire, CPhT: A summit presenter joining the discussion from West Virginia to share professional insights with the next generation of technicians. Registration Information: While the live summit has concluded, all resources and training materials remain available on-demand throughout the year. Students can register for these free tools at . Link to Book Resources: Pharmacy Technician Exam Review: Top 200 Drugs Memorizing Made Ridiculously Easy (ebook): Pharmacy Calculations Made Ridiculously Easy (paperback): Top 200 Drugs Simplified: Pharmacology Coloring Book & Study Guide: Stay Connected: Have questions or ideas for the show? Email us at podcast@cpht.org. This is Part 2 of the Student Summit AMA. If you missed Part 1, be sure to go back and listen to the previous episode for our deep dive into the four key knowledge domains and certification exam blueprints.
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Episode 117: Student Summit AMA - Part 1
05/13/2026
Episode 117: Student Summit AMA - Part 1
This episode of CPhT Connect features a special live "Ask Me Anything" (AMA) session recorded during the 2026 Pharmacy Technician Student Summit. Host Mike Johnston and co-host Ashleigh Smith are joined by an expert panel of Student Summit speakers to provide direct guidance for students transitioning from the classroom to their first professional roles. As the Student Summit celebrates its fifth year as a free, virtual resource for the technician community, this session dives deep into the most pressing questions submitted by students nationwide. In this episode, we discuss: Essential Study Topics: Identifying the four key knowledge domains students must master for national certification. Prioritizing the "Big Three": Why pharmacology and the Top 200 drugs make up over 60% of the exam blueprint, followed by the critical importance of pharmacy math and law. Smarter Study Strategies: Moving away from overwhelming alphabetical memorization toward a system based on drug roots, classes, and patterns. Patient Safety & Math: Understanding how pharmacy calculations and drug interactions directly impact patient safety and exam performance. Expert Resources: Highlighting published guides and training materials available to help students conquer complex subjects like med math. About Our Guests: Lorinda Lohner, MBA, BS Pharm, CPhT: A regular NPTA presenter based in Las Vegas and a published author specializing in pharmacy calculations and the Top 200 drugs. Sharon Garrett, CPhT: A dedicated educator and published author from Louisiana with extensive experience in the pharmacy technician field. Cassi Prosper, CPhT: A recurring summit presenter from California focused on helping students streamline their learning processes. Jamie McGuire, CPhT: A summit presenter joining the discussion from West Virginia to share professional insights with the next generation of technicians. Registration Information: While the live summit has concluded, all resources and training materials remain available on demand throughout the year. Students can register for these free tools at . Link to Book Resources: Pharmacy Technician Exam Review: Top 200 Drugs Memorizing Made Ridiculously Easy (ebook): Pharmacy Calculations Made Ridiculously Easy (paperback): Top 200 Drugs Simplified: Pharmacology Coloring Book & Study Guide: This is Part 1 of the Student Summit AMA. The next episode will be Part 2. Visit CPhTConnect.com
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Episode 116: Career Path with Jessica Hamlett, CPhT
04/28/2026
Episode 116: Career Path with Jessica Hamlett, CPhT
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Jessica Hamlett, CPhT, a seasoned Pharmacy Buyer and the creator behind the brand JessPharmLife, to explore her incredible 22-year journey through nearly every corner of the pharmacy world. Jessica shares her wealth of experience moving from the fast-paced retail environment to the precision-heavy worlds of IV room operations and chemotherapy. We dive into her unique path as a travel technician and educator, discussing how her diverse background led her to her current focus: mastering the pharmacy supply chain to ensure every patient has reliable access to the medications they need. In this episode, we discuss: The Buyer’s Perspective: Navigating the complexities of supply chain management and the critical role of efficiency and accuracy in hospital operations. A Journey Across the Bench: Lessons learned from 22 years of experience in retail, chemotherapy, and IV room settings. The Travel Tech Life: What it is really like to take on travel assignments and how to adapt quickly to new pharmacy environments. JessPharmLife: The mission behind her YouTube channel and her dedication to sharing knowledge and supporting the pharmacy technician community. Teaching the Next Generation: Why education and mentorship are vital for advancing pharmacy practice and improving patient outcomes. About Our Guest: Jessica Hamlett, CPhT, is a Pharmacy Buyer with 22 years of experience across multiple areas of pharmacy, including retail, IV room operations, chemotherapy, teaching, and travel assignments. Known to many in the community through her brand JessPharmLife, Jessica brings a well-rounded perspective to supply chain management. She is dedicated to improving patient care through education, community engagement, and ensuring excellence in medication access. Listen now to hear Jessica’s perspective on the evolving role of the technician and the importance of finding your niche in the pharmacy world. For links, show notes, and resources from today's episode, visit CPhTConnect.com. Be sure to check out Jessica on YouTube at @jesspharmlife.
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Episode 115: A Pharmacist’s POV with Julia Kravtsova, PharmD
04/14/2026
Episode 115: A Pharmacist’s POV with Julia Kravtsova, PharmD
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Julia Kravtsova, PharmD, the Pharmacy Director at QuickRx Specialty Pharmacy, to explore her nearly two-decade journey in the field and her mission to dismantle the barriers to medication access. Julia shares her unique "origin story"—sparked not by a textbook, but by the kindness of a local pharmacist she witnessed as a child—and discusses how that early impression shaped her own clinical philosophy. We dive into her 11-year foundation at Walgreens, where she managed some of the busiest locations in the country, and why she believes pharmacy technicians are the true front line and the ultimate deciders of a patient’s experience. In this episode, we discuss: The Retail Reality: Julia’s experience navigating the intense world of NYC retail and the lessons learned from "floating" across Times Square, Brooklyn, and Staten Island. The Pivot to Specialty: Why Julia moved from high-volume community pharmacy to a specialized role focused on medication access and insurance navigation. The Power of the Technician: A pharmacist’s perspective on why technicians are essential leaders and how they can immediately impact patient care. Advocacy Beyond the Counter: Julia’s dedication to the MS community and her work with the MS Focus: Multiple Sclerosis Foundation. Navigating Industry Trends: A look at the evolving landscape of pharmacy, from workplace safety to the future of specialty care. About Our Guest: Julia Kravtsova earned her Doctor of Pharmacy degree from the Arnold & Marie Schwartz College of Pharmacy at Long Island University. As the Pharmacy Director at QuickRx, she focuses on ensuring patients can afford and access life-changing treatments. Outside the pharmacy, she is a passionate advocate for those living with multiple sclerosis, supporting events like the Focus In Fashion Gala and Roll Over MS. Listen now to hear Julia’s perspective on why the heart of pharmacy is—and always will be—the human connection. For links, show notes, and resources from today's episode, visit CPhTConnect.com.
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Episode 114: Exploring Career Paths with Bethea Schnuit, CPhT
03/19/2026
Episode 114: Exploring Career Paths with Bethea Schnuit, CPhT
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Bethea Schnuit, CPhT, to explore the many directions a pharmacy technician career can take—and how real-world experience can open doors you may not even realize exist. Since becoming certified in 2016, Bethea has built a diverse career across community pharmacy, long-term care, and hospital settings, developing a strong foundation in patient care and operational excellence. Her journey expanded into a more impactful role as a Senior Pharmacy Care Coordinator with Genoa Healthcare, where she partnered with mental health clinics across Western North Carolina to support patient assistance programs and improve access to care for vulnerable populations. Now working with EnlivenHealth, Bethea has transitioned into the healthcare technology space, training pharmacy teams on clinical solutions software and helping bridge the gap between frontline pharmacy experience and innovative patient care solutions. In this conversation, Mike and Bethea discuss what it takes to grow beyond traditional roles, how to recognize your own value as a technician, and why you don’t need a four-year degree to pursue new opportunities in pharmacy and beyond. Listeners will hear about: Bethea’s journey through multiple pharmacy practice settings How hands-on experience can lead to non-traditional career opportunities Supporting patient access through mental health partnerships and care coordination Transitioning from frontline pharmacy work into a corporate healthcare role Overcoming self-doubt and applying for roles outside your comfort zone Why pharmacy technicians should feel confident pursuing career growth Whether you’re just starting out or looking to take the next step in your career, this episode will challenge you to think beyond traditional paths and recognize the value of your experience. Key Takeaway: “Your pharmacy technician experience can take you further than you think—don’t be afraid to explore what’s possible.” For more pharmacy technician resources and episodes, visit cphtconnect.com.
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Episode 113: Pharmacy 50 Awards with Ellaine Sisomphou-Ramos
03/03/2026
Episode 113: Pharmacy 50 Awards with Ellaine Sisomphou-Ramos
In this inspiring episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Ellaine Sisomphou-Ramos, a nationally certified pharmacy technician whose career is a masterclass in professional growth and self-advocacy. Originally trained as a nurse in the Philippines, "Ella" shares her remarkable journey of transitioning to the U.S. pharmacy landscape, moving from high-volume retail to a specialized role in outpatient infusion and specialty pharmacy. Her dedication to clinical excellence recently earned her a nomination as one of the Top 50 Most Influential Leaders in Pharmacy, where she ranked in the Top 45—a powerful testament to the impact a technician can have on the entire profession. Listeners will hear about: The Global Transition: Ella’s journey from nursing in the Philippines and working as a rehab aid in Hawaii to finding a new level of "fulfillment" in the U.S. pharmacy field. The Power of Negotiation: A candid look at how Ella successfully negotiated a higher starting salary at a major retail chain by confidently articulating her clinical value. Moving into Specialty Pharmacy: The shift from the "craziness" of retail during the pandemic to the technical and clinical demands of outpatient infusion therapy. The "Lifelong Student" Mindset: Why staying ahead of medical literature and constantly studying is the best way to ensure you never feel "stuck" in your career. Stepping Into the Spotlight: The story behind her influential leader nomination and why technicians must learn to be their own biggest advocates. Whether you are navigating a career change or looking to level up your clinical expertise, Ella’s story provides a roadmap for turning technical skills into professional influence. This episode also features an exciting announcement regarding the launch of the NPTA Pharmacy Technician I.M.P.A.C.T. Awards, a new international program designed to spotlight the measurable contributions of technicians worldwide. Key Takeaway: "Study, study, study. Don’t feel stuck. Find the right people to ask questions and always be your own advocate." Resources from this episode: Connect with Ellaine Sisomphou-Ramos: Nominate for the I.M.P.A.C.T. Awards: Learn more about NPTA:
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Episode 112: Leadership/Career Advancement With Lorraine K. Lee
02/17/2026
Episode 112: Leadership/Career Advancement With Lorraine K. Lee
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, breaks new ground by welcoming the show's first-ever non-pharmacy guest. Joining us is Lorraine K. Lee, a best-selling author, LinkedIn Top Voice, and keynote speaker who has empowered leaders at global organizations like Zoom, Amazon, and McKinsey & Company. As the industry faces rapid changes—from restructuring to new technology—Lorraine shares her "Unforgettable Presence" framework to help pharmacy professionals master the art of influence and ensure their value is never overlooked. Listeners will hear about: Building Your Own Door: How to create opportunities and gain leadership skills through unofficial roles, even when faced with professional "red tape." Filling the Gaps: Strategies for identifying pain points within your organization and proposing new responsibilities that demonstrate your strategic value. Leadership Beyond the Pharmacy: Finding creative ways to develop mentorship and leadership talents through volunteer organizations and side projects. The Power of Intentionality: Why professional presence is built in "small moments" and how being intentional can catapult your career trajectory. Standing Out in Uncertain Times: How to clearly communicate your unique value to remain top-of-mind for promotions and new opportunities during industry shifts. A New Perspective: Insights from our first non-pharmaceutical guest on why these universal leadership skills are critical for the modern pharmacy technician. Whether you are an aspiring manager or a seasoned technician, this episode provides a masterclass in professional visibility. Lorraine’s expertise offers a practical roadmap for anyone ready to move beyond their technical role and lead with a presence that opens doors and creates lasting impact. Key Takeaway: "Be intentional about your presence, remember that it is about the small moments, and truly understand how to communicate your value to stand out." Resources from this episode: Read Unforgettable Presence: Connect with Lorraine: Weekly bite-sized career tips: LinkedIn Learning courses: Collaborate with Lorraine: Visit for more resources and to join the conversation.
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Episode 111 - Exploring Career Paths with Erika Anderson, CPhT, CSPT
01/20/2026
Episode 111 - Exploring Career Paths with Erika Anderson, CPhT, CSPT
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, sits down with Erika Anderson, a nationally respected pharmacy technician leader whose passion for pharmaceutical compounding has shaped patient safety and compliance across an entire health system. With more than two decades of experience, Erika currently serves as the System Manager of Pharmacy Compounding for CommonSpirit Health, overseeing compounding standards, policies, and quality assurance for 142 hospitals. As the system’s subject matter expert, she leads regulatory compliance efforts, develops enterprise-wide procedures, and manages the 503B Outsourcing Program, ensuring safe, high-quality compounded medications reach patients every day. In this powerful and candid conversation, Erika shares how her career began with curiosity and initiative—and how asking questions, pursuing education, and being willing to hear “no” ultimately led her to build doors where none existed. Together, Mike and Erika explore what true leadership looks like in pharmacy, why compounding excellence is inseparable from patient safety, and how pharmacy technicians can advocate for themselves even when opportunities aren’t clearly defined. Listeners will hear about: Erika’s journey from IV room technician to system-level compounding leader Why initiative and preparation matter more than waiting to be recognized How compounding failures reshaped her commitment to safety and compliance The evolving role of pharmacy technicians in quality, regulatory, and leadership positions Learning from rejection and continuing to ask—even after hearing “no” What it means to lead by engaging the people doing the work Whether you’re passionate about compounding, interested in leadership, or feeling stuck in your current role, this episode will challenge you to think bigger about your potential—and remind you that many career paths don’t exist until someone is brave enough to create them. Key Takeaway: “If the door to opportunity doesn’t exist, don’t walk away—build the damn door.” For more pharmacy technician career insights, resources, and episodes, visit cphtconnect.com. Listener Resources: Erika's LinkedIn- www.linkedin.com/in/erika-anderson-cpht-cspt-b2a426159
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Episode 110 – RxInfluencers with Dr. Walter Oronsaye, PharmD, RPh, “Phit Pharmacist”
01/06/2026
Episode 110 – RxInfluencers with Dr. Walter Oronsaye, PharmD, RPh, “Phit Pharmacist”
In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, BCNCPT, BCSCPT, kicks off a brand-new RxInfluencers series with a dynamic conversation featuring Dr. Walter Oronsaye, PharmD, RPh, widely known online as the Phit Pharmacist. Dr. Walter is redefining what it means to be a healthcare professional in the digital age. With a background spanning community pharmacy, public health education, and now medical school, he has built a powerful social media presence by doing one thing exceptionally well: making complex health information clear, accurate, and accessible—without talking down to the people he serves. In this conversation, Mike and Dr. Walter explore the responsibility healthcare professionals have to communicate with empathy, fight misinformation with facts, and take ownership of telling their own stories. From working retail through Hurricane Harvey and the COVID-19 pandemic to becoming a trusted voice for millions online, Dr. Walter shares how pharmacists and pharmacy technicians can use influence—formal or informal—to elevate the profession and connect more meaningfully with patients. Listeners will hear about: Why respectful communication matters more than confrontation in health education How pharmacists and pharmacy technicians can combat misinformation without alienating patients Turning frontline pharmacy experience into powerful, relatable storytelling The rise of healthcare influencers and what it means for the future of the profession Using humor, authenticity, and accuracy to build trust with the public Why owning your narrative is one of the most empowering things a healthcare professional can do Whether you’re curious about social media, passionate about patient education, or simply looking for new ways to advocate for your role in pharmacy, this episode will challenge you to think bigger about your voice, your influence, and your impact. Key Takeaway: “Influence isn’t about having a platform—it’s about how you use your knowledge to educate, connect, and serve.” Follow Dr. Walter Oronsaye (@PhitPharmacist) for engaging, evidence-based health content—and tune in to CPhT Connect for conversations that elevate pharmacy technicians every step of the way. Listener Resources: Instagram: @MyPhitPharmacist https://instagram.com/myphitpharmacist Tiktok: PhitPharmacist Tiktok.com/@phitpharmacist YouTube: PhitPharmacist YouTube.com/phitpharmacist Twitter: @PhitPharmacist https://twitter.com/phitpharmacist FaceBook/Meta Facebook.com/MyPhitPharmacist Official website www.PhitPharmacist.Com LinkedIn https://www.linkedin.com/in/walter-oronsaye-657139190/ Threads MyPhitPharmacist https://www.threads.net/@myphitpharmacist?igshid=NTc4MTIwNjQ2YQ== Snapchat Phit_Pharmacist https://snapchat.com/t/sdhMmhhI Podcast: Apple https://podcasts.apple.com/us/podcast/od-podcast/id1755451863 Spotify https://open.spotify.com/show/40RBAZrUAMvv7tA467Fhm3?si=eF5YX8qxS42jQ2fkMWUiGg Twitch https://m.twitch.tv/phitpharmacist/home
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Episode 109 - More Than Just a Tech With Mike Johnston
10/21/2025
Episode 109 - More Than Just a Tech With Mike Johnston
In celebration of World Pharmacy Technician Day 2025, host Mike Johnston, CPhT-Adv, delivers a powerful solo episode that gets to the heart of what it means to be a pharmacy technician today. In this special release of CPhT Connect, Mike shares a message of pride, professionalism, and purpose for every technician who has ever been told they are “just a tech.” He explores how language shapes identity, why invisible work deserves recognition, and how pharmacy technicians can confidently stand in their worth and advocate for their role in patient care. Listeners will hear about: The impact of words and why “just a tech” diminishes professional value How to make invisible work visible and celebrate your daily impact Knowing your worth through leadership, advocacy, and accountability Communicating clearly and professionally to advocate for yourself Redefining growth and advancement in the technician profession Whether you are just starting your pharmacy career or have decades of experience, this World Pharmacy Technician Day episode will remind you that you are not a background player in healthcare. You are a critical part of the team, and your work makes a difference every single day. Key Takeaway: "Being more than just a tech isn’t about working harder; it’s about standing taller." Visit to celebrate and learn more about this day.
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Episode 108 - Exploring Career Paths With Alexander Carter
10/08/2025
Episode 108 - Exploring Career Paths With Alexander Carter
In this episode of CPhT Connect, host Mike Johnston sits down with Alexander Carter, BCSCPT, CPhT, an Implementation Specialist at Pharmacy Stars, to explore how a career built on curiosity, persistence, and continual growth can open unexpected doors. From his start as an “accidental technician” to leading compliance implementations for hospitals across the U.S. and Canada, Alex shares how each career step, from sterile compounding and home infusion to automation and software, was driven by taking initiative and saying “yes” to opportunities before it felt comfortable. He opens up about: Moving from hospital sterile compounding to home infusion and eventually into leadership and technology roles. How perseverance, communication, and knowing your value can shape career advancement. His work with the Indiana Pharmacy Association Technician Council aims to elevate the voices and engagement of technicians statewide. The evolution of compounding compliance technology and how tools like Compounding360 simplify documentation, training, and USP compliance across multi-site systems. Why “taking chances” and building genuine professional connections, especially through platforms like LinkedIn, can change the trajectory of your career. Alex’s story is a testament to the power of stepping out of your comfort zone and shaping your own professional path. Whether you’re just starting your pharmacy journey or looking to specialize, this episode will inspire you to take that next leap forward. LinkedIn: Organization:
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Episode 107 - Exploring Career Paths With Carrie Stephens
09/23/2025
Episode 107 - Exploring Career Paths With Carrie Stephens
In this episode of CPhT Connect, host Mike Johnston welcomes Carrie Stephens, Advanced Certified Pharmacy Technician and co-owner of Hoagland Pharmacy, to share her remarkable journey from “Street Tech” to pharmacy owner. Carrie discusses the transition from employee to co-owner—leading a team of 70 across retail and long-term care—and how she and her partners explored ownership models, built trust with their staff, and balanced patient-first care with sustainable business operations. She opens up about the challenges of shifting perspective from technician to owner, the importance of accountability, and why financial realities matter just as much as patient care. Carrie also highlights her commitment to expanding technician roles, from encouraging vaccine certification and point-of-care testing to advocating for advanced responsibilities in community health. Listeners will gain valuable insights into networking, professional growth, and the power of technicians to shape the future of pharmacy. Carrie’s message is clear: pharmacy technicians are not “just techs”—they are vital leaders and advocates in patient care and the profession.
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Episode 106 - Exploring Career Paths with Courtney Miller
07/22/2025
Episode 106 - Exploring Career Paths with Courtney Miller
In this episode of CPhT Connect, hosts Mike Johnston and Ashleigh Smith sit down with Courtney Miller, the powerhouse founder of Pharm Techs Only, to explore her remarkable 30-year journey in the pharmacy field. From her start at CVS in 1997 to roles in long-term care and even providing care within the complex environment of Rikers Island, Courtney shares the highs, lows, and hard lessons learned throughout her career. She opens up about the unique challenges of working in a correctional facility—navigating intense security protocols and serving a highly diverse patient population—and how those experiences shaped her drive to create Pharm Techs Only, a global platform designed specifically for pharmacy technicians seeking jobs, resources, and community. This episode dives into the ongoing fight for better pay, recognition, and support for pharmacy technicians—and how Courtney is leading the charge with passion and purpose.
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Episode 105 - Exploring Career Paths with Ranisha Mangle
07/08/2025
Episode 105 - Exploring Career Paths with Ranisha Mangle
Welcome to a new episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they explore the intersection of pharmacy and wellness with special guest Ranisha Mangle, CPhT. With over 20 years of experience and a degree in nutrition and wellness, Ranisha shares her inspiring journey from retail pharmacy to becoming a health educator and advocate for holistic care. In this episode, she dives into the benefits of vitamin D, the emerging “food as medicine” movement, and the role pharmacy technicians can play in promoting whole-person health. Ranisha also shares insights from her work with alternative and integrative medicine—especially in supporting elderly patients and those managing diabetes—and offers practical tips for embracing a more holistic lifestyle. Don’t miss this thoughtful and energizing conversation about how pharmacy technicians can expand their impact through nutrition, mindset, and patient education. Facebook : Ranisha Venise TikTok-MsNutriwellness Instagram :Skinnivee Website:
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Episode 104 - Exploring Career Paths with Kevin Judeich
06/24/2025
Episode 104 - Exploring Career Paths with Kevin Judeich
Welcome to a new episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they welcome back Kevin Judeich, Licensing and Accreditation Specialist at Curexa Pharmacy, for an engaging conversation about career growth, specialization, and making an impact in pharmacy. In this episode, Kevin shares how his role has evolved—from a generalist technician to a regulatory specialist working with telemedicine providers and veterinary practices in a compounding and fulfillment setting. He breaks down what it means to become a “T-shaped employee,” emphasizing the value of broad foundational knowledge paired with deep expertise in one area. Listeners will gain insight into how to build a career with purpose, take initiative, and align their work with long-term professional goals. The episode also includes a fun game between Kevin, Mike, and Ashleigh that you won’t want to miss! Don’t miss this inspiring and insightful episode that’s all about leveling up, specializing, and leading with intention in your pharmacy career. 💬 If you enjoy Kevin’s insights, don’t miss his first appearance in Episode 49—go check it out!
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Episode 103 - Exploring Career Paths with Margon Dillard
06/17/2025
Episode 103 - Exploring Career Paths with Margon Dillard
Welcome to a dynamic new episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnstonand Ashleigh Smith as they sit down with pharmacy powerhouse Margon Dillard, a seasoned technician whose passion for people and innovation is redefining what it means to work in pharmacy. In this episode, Margon shares her inspiring career journey—from pharmacy school to roles in retail, 503B compounding, hospital pharmacy, purchasing, management, pharma sales, and more. She shines a light on the critical and often overlooked world of pharmacy purchasing, where she managed over 60% of a hospital’s budget, underscoring the influence and responsibility technicians can have. Margon also introduces PharmFest, her exciting new event series designed to bring pharmacy and pharmaceutical professionals together through community, peer learning, and non-traditional education—all in fun, engaging environments. The first event was held at Dave & Buster’s, and the next one is set for October 24 in Houston. Don’t miss this episode packed with career insight, innovation, and inspiration for pharmacy technicians ready to expand their impact and embrace new possibilities in the profession! Registration for PharmFest: Special discount code for podcast listeners NPTA30
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Episode 102 - Taking the Lead: Pharmacy Leadership Essentials Pt 2
06/10/2025
Episode 102 - Taking the Lead: Pharmacy Leadership Essentials Pt 2
Welcome back to CPhT Connect, the podcast for Pharmacy Technicians! We’re continuing our Season 7 kickoff with Part 2 of our powerful leadership conversation featuring Kelley Babcock and Terri Norvell—two dynamic leadership development coaches passionate about empowering pharmacy technicians. In Part 1, Kelley and Terri joined hosts Mike Johnston and Ashleigh Smith to introduce their Leadership Growth Formula and explore how leadership begins with mindset and behavior—not just titles. They encouraged techs to lead from where they are and to step confidently into their potential. In Part 2, the conversation delves even deeper. Mike shares his personal journey starting NPTA at age 20 and why he believes pharmacy technicians need a stronger voice in the profession. Kelley and Terri emphasize key leadership essentials like emotional intelligence, authenticity, managing up, and learning from mistakes. They also reinforce that leadership is a learnable skill and challenge techs to align their values with their actions and continually add value to their teams and workplaces. Whether you're leading already or just getting started, this episode will leave you energized and equipped to grow in your role.
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Episode 101 - Taking the Lead: Pharmacy Leadership Essentials
06/05/2025
Episode 101 - Taking the Lead: Pharmacy Leadership Essentials
Welcome to the Season 7 premiere of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they kick off a brand-new season with an empowering conversation on leadership in pharmacy. In this episode, leadership development coaches Kelley Babcock and Terri Norvell share the Leadership Growth Formula, a transformative approach to developing leadership skills and confidence—no matter your title. With deep roots in both corporate and independent pharmacy, Kelley and Terri offer powerful insights into what it means to lead, how to align your values with your work, and how pharmacy technicians can embrace leadership roles from where they are today. The conversation also explores the evolving landscape of independent pharmacy, the importance of strong partnerships, and the real-world application of leadership principles in pharmacy settings. Don’t miss this inspiring start to Season 7—filled with actionable advice, thoughtful reflection, and the motivation you need to level up your leadership journey in pharmacy.
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100th Episode Special: Behind the Scenes of CPhT CONNECT
04/29/2025
100th Episode Special: Behind the Scenes of CPhT CONNECT
Welcome to a milestone episode of CPhT Connect, the podcast for Pharmacy Technicians! For this special 100th episode, Ashleigh Smith interviews the NPTA creative team and Mike Johnston to reflect on the podcast’s incredible journey and celebrate how far it's come. In this episode, Mike Johnston and Peter Fazon, Creative Director for NPTA, dive into the early days of CPhT Connect—how the idea started, the challenges they faced, and the vision behind it. Then, the spotlight turns to the creative team: Amber Taylor, Events and Marketing Design Lead; Precious Fazon, Social Media and Communications Lead; and Mariana Ruiz, Digital Media Lead. They share their roles in building and producing the show, along with fun behind-the-scenes stories that listeners won’t want to miss. The episode wraps up with Mike and Ashleigh offering a look into the future of the podcast—what exciting spin-offs are coming, and how CPhT Connect will continue to grow, inspire, and support pharmacy technicians around the world. Tune in for this fun, reflective, and inspiring celebration of 100 episodes and the community that made it all possible!
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Episode 99 -Where Are You Going?
04/17/2025
Episode 99 -Where Are You Going?
Welcome to an insightful episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they dive into the topic of career advancement and professional growth for pharmacy technicians. In this episode, Mike and Ashleigh explore key strategies and frameworks to help technicians take control of their careers, including the Career Vision Framework, Career Compass, SMART Goals, IKIGAI, and the Career Lattice. They discuss how aligning your career with your values, interests, and strengths can lead to a more fulfilling and impactful professional journey. Listeners will gain practical tips on exploring new roles, building supportive networks, creating personalized career maps, and staying curious and adaptable. Whether you're just starting out or looking to level up, this episode offers tools and encouragement to help you thrive in the evolving pharmacy field. Don’t miss this empowering conversation packed with motivation, guidance, and real-world advice. Tune in now to take the next step toward the pharmacy career you’ve always envisioned!
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Episode 98 - Catch Me If You Can - Pharmacy Edition
04/01/2025
Episode 98 - Catch Me If You Can - Pharmacy Edition
Welcome to a gripping episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they uncover the shocking case of Kim Thien Le, a pharmacy technician who successfully impersonated a licensed pharmacist for over 11 years at Walgreens. In this episode, Mike and Ashleigh break down how Le managed to fill over 745,000 prescriptions—including controlled substances—before being exposed in a routine California State Pharmacy Board audit. Walgreens faced intense scrutiny and ultimately settled with California authorities for $7.5 million, raising serious concerns about oversight and accountability in the pharmacy industry. Listeners will gain insight into the vulnerabilities in pharmacy regulation, the implications for technician roles, and the ongoing debate about expanding responsibilities with proper training and safeguards. Don’t miss this eye-opening discussion on one of the most infamous cases of pharmacy fraud. Tune in now to explore what went wrong, how it could have been prevented, and what it means for the future of pharmacy technicians!
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Episode 97 - Exploring Career Paths with Lindsey Storm
03/25/2025
Episode 97 - Exploring Career Paths with Lindsey Storm
Welcome to an inspiring episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they sit down with Lindsey Storm, a seasoned pharmacy technician with 17 years of experience, including 13 at Vanderbilt Medical Center. In this episode, Lindsey shares her unique career journey, from studying pre-law to discovering her passion for pharmacy. What started as a job quickly became a career fueled by her curiosity and drive to grow. Now, she leads Vanderbilt's workforce-based Pharmacy Technician Training Program, which transitioned from a tuition-based model to a workforce development approach, offering 14-week training with guaranteed job placement. Listeners will gain insight into the importance of stepping outside their comfort zones, taking initiative in their careers, and embracing new opportunities. Lindsey also discusses her side business, Forged by Storm, where she channels her creativity into laser engraving. Don’t miss this episode filled with career wisdom, motivation, and practical advice for pharmacy technicians. Tune in now to learn how to take control of your professional growth and explore exciting new paths in pharmacy!
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Episode 96 - Exploring Career Path Options with Robyn Dudley
03/04/2025
Episode 96 - Exploring Career Path Options with Robyn Dudley
Welcome to another inspiring episode of CPhT Connect, the podcast for Pharmacy Technicians! Join host Mike Johnston as he sits down with Robyn, a dedicated pharmacy technician and educator, to discuss her unique career journey—from working in both independent and chain pharmacies to becoming an instructor shaping the next generation of pharmacy professionals. In this episode, Robyn shares the stark differences between independent and large-chain pharmacy settings, emphasizing the importance of patient care over transactional interactions. She highlights the challenges of working in a small pharmacy, such as building a patient base without the marketing power of national brands, as well as the benefits of working in a larger chain with an interconnected system. Transitioning between these environments presented obstacles, particularly in inventory management and adapting to a fast-paced, high-volume workflow. Robyn’s passion for education led her to pursue a master’s degree in medical education, bridging the gap between healthcare and teaching. Now an adjunct instructor at Miami Dade College and a full-time middle school science teacher, she discusses the rewards and challenges of teaching both young students and aspiring pharmacy technicians. She shares how her background in pharmacy informs her teaching and how she strives to instill a lifelong love of learning in her students. Listeners will gain valuable insights into career advancement, resilience, and the impact of continuing education in the pharmacy profession. Robyn’s story exemplifies the importance of taking initiative, embracing challenges, and continually growing—whether as a technician, an educator, or a lifelong learner. Don’t miss this engaging episode filled with real-world experiences and career advice. Tune in now to hear Robyn’s inspiring journey and learn how you can take your pharmacy career to the next level. https://www.linkedin.com/in/robyn-dudley-m-s-b-s-cpht-rpht-903b7180/
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Episode 95 - NPTA's 26th Anniversary Special
02/06/2025
Episode 95 - NPTA's 26th Anniversary Special
Welcome to a special episode of CPhT Connect, celebrating the 26th anniversary of the National Pharmacy Technician Association (NPTA)! Join co-hosts Mike Johnston and Ashleigh Smith as they take a deep dive into the origins and evolution of NPTA. In this episode, Mike steps into the guest seat as Ashleigh interviews him about the journey that led to the creation of NPTA. He shares how the idea first emerged from a pharmacy calculations seminar he hosted, where he saw a clear need for a dedicated voice for pharmacy technicians facing certification challenges. From overcoming early skepticism and industry competition to hosting NPTA’s first conference in 2000—attended by over 500 technicians—Mike reflects on the pivotal moments that shaped the association. Listeners will hear fascinating behind-the-scenes stories, including a high-stakes negotiation with Walmart to develop a technician training program, securing book rights, and fulfilling an unexpected order for thousands of VHS tapes. Through it all, NPTA’s mission has remained unwavering: to educate, advocate, and support pharmacy technicians in their careers. This anniversary episode is packed with leadership insights, industry history, and inspiring lessons on perseverance and action. Don’t miss this candid conversation about the impact of NPTA over the past 26 years and the ongoing efforts to elevate the pharmacy technician profession. Tune in now, and join us in celebrating this milestone!
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Episode 94 - Exploring Career Path Options with Chance O'Neal
01/23/2025
Episode 94 - Exploring Career Path Options with Chance O'Neal
Welcome to an inspiring episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they sit down with Chance O'Neal, a certified pharmacy technician, to discuss his remarkable journey from a career in graphic design to the pharmacy profession during the COVID-19 pandemic. In this episode, Chance shares how he transitioned into the field of pharmacy, starting with a role at a long-term care pharmacy call center before ultimately finding his passion at an independent pharmacy. He discusses the rewarding aspects of patient interaction in community pharmacy and the lessons he's learned about persistence and resiliency. Despite the challenges of remote work and adjusting to a new industry, Chance has remained focused on personal growth and is actively pursuing further education while continuing to work as a technician. Listeners will gain valuable insights from Chance’s story about the power of embracing change, overcoming fears, and pursuing their dreams. He emphasizes the importance of continuous improvement in the pharmacy profession and encourages others to step outside their comfort zones to achieve their goals. Don’t miss this uplifting episode filled with practical advice, personal anecdotes, and inspiration for anyone looking to navigate career changes or grow in their current role. Tune in now to hear Chance’s journey firsthand, and stay connected for more stories of resilience and success in the pharmacy community!
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Episode 93 - Unpacking PBMs with Benjamin Jolley, PharmD
01/09/2025
Episode 93 - Unpacking PBMs with Benjamin Jolley, PharmD
Welcome to an insightful episode of CPhT Connect, the podcast for Pharmacy Technicians! Join hosts Mike Johnston and Ashleigh Smith as they engage in a compelling discussion with Dr. Benjamin Jolley about the complexities of Pharmacy Benefit Managers (PBMs) and their impact on independent pharmacies. In this episode, Dr. Jolley defends the existence of PBMs in managing insurance payments but critiques the inherent conflicts of interest when PBMs also operate as pharmacies. He explains how this dual role can lead to unethical practices, such as steering patients toward their affiliated pharmacies and imposing burdensome audits predominantly on independent pharmacies. Notably, Dr. Jolley references a revealing audit by the Mississippi Board of Pharmacy, which found that most OptumRx audits targeted independents, raising questions about fairness and transparency. Listeners will gain insight into the historical context of PBMs, the complexities of pharmacy pricing, and legislative efforts like the Patients Before Monopolies Act to address these issues. Dr. Jolley also highlights the importance of community engagement in advocating for fairer practices in the pharmacy industry. Don’t miss this enlightening episode filled with expert analysis, real-world examples, and actionable insights. Tune in now to learn more about the evolving landscape of pharmacy benefits and the crucial steps needed to support independent pharmacies. Connect with Dr. Jolley on LinkedIn and Substack for more thought-provoking content, and stay tuned for upcoming episodes that explore the diverse challenges and opportunities in the pharmacy profession.
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