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Customer Service Revolution

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

info_outline 206: The Key to Keeping Your CX TOMA 05/29/2025
info_outline 205: Secret Service - The Power of Personalizing Service, Part 2 05/22/2025
info_outline 204: Secret Service - The Power of Personalizing Service, Part 1 05/15/2025
info_outline 203: Why Customers Are Revolting 05/08/2025
info_outline 202: Trust Matters More Than Ever 05/01/2025
info_outline 201: Navigating Uncertainty: Leadership Strategies for Tough Times 04/24/2025
info_outline 200: Indicators of Failing Customer Service: Navigating Customer Service Challenges in a Weak Economy 04/17/2025
info_outline 199: Creating a Zero-Risk Customer Experience 04/10/2025
info_outline 198: The Value of Outspoken Employees 04/03/2025
info_outline 197: Structuring Your Presentations for Maximum Impact 03/27/2025
info_outline 196: Navigating Price vs. Quality in Service 03/20/2025
info_outline 195: The Key to Successful Multi-Location Management 03/13/2025
info_outline 194: Current CX and EX Happenings 03/06/2025
info_outline 193: John's Journey Part 2 02/27/2025
info_outline 192: John's Journey 02/20/2025
info_outline 191: The Hats We Wear 02/13/2025
info_outline 190: How to Roll Out Content to Your Teams 02/06/2025
info_outline 189: How to Build Your Personal Brand 01/30/2025
info_outline 187: Service Recovery 01/23/2025
info_outline 185: Getting Sh*t Done 01/09/2025
info_outline 184: Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring 01/02/2025
info_outline 183: Q&A with John DiJulius On Leadership 12/19/2024
info_outline 182: Developing Your Team Members 12/12/2024
info_outline 188: Be A Warrior In Business 12/09/2024
info_outline 181: Creating Your Customer Experience Action Statement 12/05/2024
info_outline 180: What is on Your Paper Napkin? 11/21/2024
info_outline 179: Turning Your Contact Center into a Relationship Center 11/14/2024
info_outline 178: The Man in the Red Bandana 11/07/2024
info_outline 177: Becoming, and Excelling as, a CXO 10/30/2024
info_outline 176: Selling as an Experience 10/24/2024
 
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