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104 - Jay Henderson Don't Hire Sub-Par Team Members

Podiatry Legends Podcast

Release Date: 10/02/2020

345 - Top Five Books for Christmas show art 345 - Top Five Books for Christmas

Podiatry Legends Podcast

On this episode, I am joined by Carly O'Donoghue. We highlight five books that we believe everyone should own, and if you don't, they should be on your Christmas List. These books would also be perfect for team members, friends and family. Book 1: Untamed - "The only thing that was ever wrong with me was my belief that there was something wrong with me." Book 2: The Courage to Be Disliked - Book 3: Nedd Brockman Showing Up -  Book 4: The 12 Week Year - Book 5: The One Thing - If you find this video interesting, please share it with your friends, give it a thumbs up, and subscribe to...

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344 - Jo Shapter Unknowingly Inspiring Others show art 344 - Jo Shapter Unknowingly Inspiring Others

Podiatry Legends Podcast

Jo Schapter’s journey into the world of podiatry wasn’t a straightforward one. She didn’t begin with a clear path; instead, her story unfolded in ways she never anticipated. From her beginnings in sports science to an unexpected detour into beauty and foot care, Jo's story is a testament to the power of following one's curiosity and passion.  Jo’s story is a reminder that we don’t always have to have everything figured out. Sometimes, the best journeys begin when we are willing to explore unfamiliar territories. For Jo, this exploration led to podiatry — a profession she...

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343 - Podiatry in Mauritius with Usama Anwar and Zahra Chouthy show art 343 - Podiatry in Mauritius with Usama Anwar and Zahra Chouthy

Podiatry Legends Podcast

In this episode of the Podiatry Legends Podcast, host Tyson Franklin interviews Usama Anwar and Zahra Chouthy, owners of Podiatry For All in Mauritius. They discuss their unique journey from the UK to Mauritius, highlighting the challenges and rewards of practising podiatry in a country with limited services. The conversation covers cultural insights, the importance of educating doctors and the local population about podiatry, and their personal stories and experiences, making this episode both informative and heartwarming. More detailed notes can be found on the Podiatry Legends Podcast...

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342 - Upcoming Podiatry Marketing Masterclass in LIVERPOOL show art 342 - Upcoming Podiatry Marketing Masterclass in LIVERPOOL

Podiatry Legends Podcast

In this episode, host Tyson E. Franklin switches seats as Jonathan Small interviews him about his upcoming Podiatry Marketing Masterclass in Liverpool. Scheduled the day before the renowned Foot & Ankle Show, this hands-on workshop promises to be bigger and better than ever, building on insights gained over years of coaching and experience.   The conversation covers why effective marketing is essential for podiatrists, how marketing can bring in patients you love treating, and the dangers of relying solely on word-of-mouth. Tyson also teases exciting elements of the workshop,...

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341 - From Equine Podiatry to Podiatry for Humans with Natalie Kitchener show art 341 - From Equine Podiatry to Podiatry for Humans with Natalie Kitchener

Podiatry Legends Podcast

This episode is particularly beneficial for podiatrists considering co-ownership or seeking inspiration in their professional journey. This week, Tyson Franklin interviews Natalie Kitchener, co-owner of Feet & Motion in Horsham, West Sussex. Natalie shares her rapid journey from graduating from Brighton University in 2022 to co-owning a successful podiatry practice in 2023.  She discusses her unique path into podiatry from equine podiatry, her mentorship experiences, and the advantages of being a mature student. The conversation covers the growth of Natalie's clinic, the benefits...

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340 - SEO Secrets for Podiatrists with Copywriter Rachel Bray show art 340 - SEO Secrets for Podiatrists with Copywriter Rachel Bray

Podiatry Legends Podcast

In the competitive world of podiatry, having a well-designed website isn't enough. To truly stand out and attract the right patients, podiatrists must understand the power of Search Engine Optimisation (SEO) and regularly update their website content. In this episode, Tyson E Franklin talks with professional copywriter Rachel Bray to explore how podiatrists can improve their online presence and become more SEO-savvy. We discuss: Why regular website updates are crucial. The importance of targeted content. How SEO and content writing go hand in hand.  The difference between...

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339 - Building a Disaster Folder: Essential Preparation for Business Owners show art 339 - Building a Disaster Folder: Essential Preparation for Business Owners

Podiatry Legends Podcast

In this solo episode of the Podiatry Legends Podcast, Tyson Franklin highlights the often-overlooked necessity of creating a disaster folder for businesses. He discusses the importance of having a detailed plan for potential disasters, emphasising the need for team members to know their roles and procedures in various crisis scenarios. From natural disasters to technical failures and unexpected staff issues, Tyson provides extensive examples and practical advice to ensure businesses are well-prepared for any unforeseen events. He also shares his personal experiences and additional tips on...

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338 - Shaping the Future of Podiatry with Kyle Richardson show art 338 - Shaping the Future of Podiatry with Kyle Richardson

Podiatry Legends Podcast

In this episode, Tyson E Franklin sits down with Kyle Richardson, a leading podiatrist in Cairns, Queensland, and owner of FNQ Podiatry & Orthotics. Kyle shares his journey from a passionate young athlete with a keen interest in health and biomechanics to a successful podiatrist managing a thriving practice. They discuss the evolution of the podiatry profession, the challenges and rewards of working in regional areas, and Kyle’s dedication to elevating the next generation of podiatrists. Kyle emphasises the need for new graduates to seek quality mentorship, be curious, and work hard to...

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337 - The Worthy Rival with Richard Chasen show art 337 - The Worthy Rival with Richard Chasen

Podiatry Legends Podcast

In this episode of the Podiatry Legends Podcast, host Tyson E Franklin speaks with recurring guest Richard Chasen from the Lower Limb Clinic in Melbourne. They explore the importance of viewing fellow podiatrists as 'worthy rivals' rather than competitors, emphasising collaboration and mutual support within the profession. The discussion touches on the necessity of sharing knowledge and resources, mentoring, and creating a positive environment both in-person and online for the advancement of podiatry. They also highlight practical strategies such as making small gestures to enhance patient...

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336 - Dave James is An Irritatingly Good Speaker show art 336 - Dave James is An Irritatingly Good Speaker

Podiatry Legends Podcast

On this episode of the Podiatry Legends Podcast, podcast host Tyson E Franklin talks with UK podiatrist and irritatingly good speaker Dave James to explore the art of authentic public speaking and effective communication for healthcare professionals. Dave shares his personal journey, highlights the emotional impact of storytelling, and offers practical tips on connecting with your audience while staying true to oneself. They discuss the power of feedback, presentation adaptability, and storytelling's significance in building meaningful connections with patients.  Whether you're an...

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More Episodes

Jay Henderson is the author of The Ultimate Guide To Hiring Superstars. His company Real Talent Hiring, is dedicated to helping employers take the guesswork out of people performance using the Real Talent System—the only objective metric system of its kind in the world.

He has a passion for sports psychology and high-performance training, and he takes a scientific approach that measures how people think and how they make decisions. In contrast, most evaluations are use behaviour tools. 

Understanding how your potential hire thinks and makes decisions is THE key difference in hiring accuracy, training and team development… ultimately, leading to your success.

On this episode we discuss:

  • People don't take action until they make a decision, and you can't decide until you analyse what you perceive around you. 
  • The order is Perception, Analyses, Decision, Action.
  • As we get older, we become more mature, but our biases are relatively unchanged. Think of family members who have never changed since you've known them.
  • Employing people is no different. You cannot change employees; in fact, they can become worse over time as they get more comfortable. 
  • Why your brain won't let you be someone you are not, but you can change your self-image. It's like dipping a blanket in a dye; you may need to do it several times until every fibre has taken on the new colour. And some reapplication may be required. 
  • Why comfort zones are comfortable

"Think of your mindset like a rubber band stretched upwards and downwards between your hands. It can snap back down to your reality, where you are now because that's where you're comfortable, or your current reality can snap up to your vision. The one that wins is the one that's most dominant in our minds and emotions". 

  • The power of visualisation, in sport and life. Visualisation is like dipping the blanket. 
  • The role dissatisfaction plays in snapping you up towards your vision.  
  • Why hiring the wrong person can damage your whole team.
  • When it comes to employing someone, you should do it the same way you would market your business looking for the ideal patient. 
  • Why you need to have a careers page on your website, you should always be in recruitment mode. 

Final Tip

It's really important that you value yourself. Give yourself the gift of taking care of the important things in your business, and do not hire sub-par team members. 

"How we think about ourselves is reflected in how we run our business."

And on a final note, stop telling yourself the story that there's no one available or there are no good people to employ. This is a negative mindset. 

If you have any questions about this episode, please email me at [email protected], or you can connect with Jay Henderson at [email protected] and don't forget if you sent Jay an email you can request free templates, just put Perfect Gift in the subject line. 

Podiatry Business Coaching

If you want to own and operate a Thriving Podiatry Business, there are four vital pieces to the business puzzle.  

  • Marketing - You need a well thought out marketing strategy, not just more tactics. 
  • Systems - You need systems that will support your marketing strategy and your team.
  • Team - You need to develop a team culture that makes your work-life balance easier, not harder. 
  • Diary - Your diary needs to be structured in a way that maximises patient numbers and increases daily profits. 

You have two choices: There's the slow approach, where you learn by trial and error and do everything yourself, or you can fast-track your education and business success with one-on-one Business Coaching or join my next 12-Week Podiatry Business Reboot group coaching program. 

If you want to know more, please email me at [email protected], and we can set up a Zoom Call and have a quick chat to see if I can be of assistance.