loader from loading.io

The Pros & Cons of Cross Training Your Employees

Dental Drill Bits with Sandy Pardue

Release Date: 04/01/2022

How to Do a Soft Credit Pull on an Applicant or Patient show art How to Do a Soft Credit Pull on an Applicant or Patient

Dental Drill Bits with Sandy Pardue

When you're listening to this episode we want you to think about your accounts receivable balance. We want you to think about how many patients have accepted treatment, have received treatment, maybe only paid a portion of the whole treatment cost or not even a penny... and never came back. This means the patient has committed premeditated fraud. How did this happen? Why does this continue to happen? How could we prevent this? Sandy gives us a formula so you can have predictability with each of your patients & a formula on how to ensure your employee who handles your money will be...

info_outline
5 Action Steps to Avoid 5 Action Steps to Avoid "Sucktember"

Dental Drill Bits with Sandy Pardue

September has been widely known in dentistry as “Sucktember”. Everything seems to slow down, no shows are high, production is low, and the schedule seems to fall apart insanely fast. In fact, some of you even decide to take September off! DON’T! In this episode Sandy breaks down the reason why we had a horrible September and how we can prevent “Sucktember '' from happening by doing these 5 steps today! The sooner you do it the better, and not only will this prevent your production from slowing down but it will also provide you with a “Rocktober” (Rocking October).

info_outline
Why are Why are "No-Shows' & Last Minute Cancellations Happening to You

Dental Drill Bits with Sandy Pardue

Key takeaways from this episode: 1. What do patients that "no-show" have in common. 2. Every practice needs an "appointment wrap up" process. 3. What to ask a patient in regards to following up with them. 4. What's the best script for confirmation calls. 5. What to do when presenting treatment plans to ensure a second visit.  

info_outline
3 Systems That Open The Door to Fraud & How to Prevent It show art 3 Systems That Open The Door to Fraud & How to Prevent It

Dental Drill Bits with Sandy Pardue

We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it. Why?  Well, Sandy received a call about a situation the other day. And this isn’t the first instance an office has called her to see how they should handle it. This is common. The Office Manager had been using the practice’s Amazon account  to make purchases for her own birthday party, Christmas, etc.  Sandy gives us 3 systems that most employees use to steal or establish...

info_outline
Why Patients Don’t Pay & How to Handle It! show art Why Patients Don’t Pay & How to Handle It!

Dental Drill Bits with Sandy Pardue

When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason is: patients can get mad or upset with a situation. Your team can make patients mad or the patients can misunderstand and perceive something wrong. Patients who are mad or upset won’t pay. And when you initiate the collection procedure against the angry patient it gets them even more upset! So what can you do? Well, Sandy lets us know that...

info_outline
How to Elevate Your Customer Service with These 10 Tips show art How to Elevate Your Customer Service with These 10 Tips

Dental Drill Bits with Sandy Pardue

Overall, when it comes to excelling at customer service, we need to build more and better relationships with our patients. Remember that our patients have a choice, they can either choose to continue to come to you, or move on at any moment. They can get their teeth cleaned and get turned off so fast or be highly impressed to the point they want to bring everyone they know to you. That’s the difference between average and exceptional customer service.  In this episode Sandy tells us 10 strategies we need to be thinking about weekly, if not daily, to make sure we are providing...

info_outline
The The "Recipes" Every Practice Needs to Have Before They Open Their Doors

Dental Drill Bits with Sandy Pardue

If you’ve followed a recipe before, then you’ve followed a system. In this episode Sandy gives you the recipes to make sure you have a successful practice BEFORE you open your doors to the public. There are about 42 systems every single practice needs to have in place and Sandy discusses and dives deeper into each of them. Now just having these systems is not enough, Sandy discusses how being consistent with them is crucial for success. Consistent action gives you predictability. These are the systems that her 2 million dollar solo practice’s implement and practice consistently. She...

info_outline
Strategies to Save The Day! show art Strategies to Save The Day!

Dental Drill Bits with Sandy Pardue

When does a day need to be saved? When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are behind or REAL far behind with your daily goals, then this episode will help you to apply strategies to reach those goals! Sandy lets us know how there are so many missed opportunities because we are not looking or listening. Therefore she gives us 5 specific opportunities we need to look for (which you WILL find during the day) that will push you and your...

info_outline
Answering Questions From Our Listeners! show art Answering Questions From Our Listeners!

Dental Drill Bits with Sandy Pardue

In this episode we take on questions that you (our listeners) have for us!  We answer these specific questions: "Is anyone doing (or done in the past) patient surveys? We would love to see what we are doing right that our patients enjoy and what recommendations they have or concerns, if any. Any suggestions or sample questions would be greatly appreciated!"   "I have a couple questions about 'The 4 Departments Every Front Office Needs.' When you say 1-18 people one person can run the front and then 19 you would have 2 people and then 32 you would have 3, does this include the...

info_outline
Patient Refunds - Why You Need to Be Aware of Uncontrolled Credit Balance show art Patient Refunds - Why You Need to Be Aware of Uncontrolled Credit Balance

Dental Drill Bits with Sandy Pardue

Is your A/R out of order?! Have you ever overcharged a patient for treatment, perhaps their insurance company covered for more than what was initially stated, so now your patient has credit? What do you do with that credit? Some practices let that credit accumulate. Some may even feel like they can keep it. You can’t and Sandy let’s us know why. This is a hidden topic that not many practice owners talk about, but exists and can really set you back if you are not careful. Therefore it must be addressed! This is especially helpful if you are looking to buy or acquire a practice. Make sure...

info_outline
 
More Episodes

Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST cross train an employee than there are about 4 pros to cross training.

Sandy breaks down each individual pros and cons and the consequences that this can lead up to. We also clarify how some of this information HIGHLY depends on the stage of your practice (are you JUST starting out, open for many years, etc). 

We also discuss what to do if an employee is sick and someone needs to fill in for her position but just for a couple of days.