81 Overcoming Miscommunications - It Starts With You with Dean Heffta
Release Date: 12/28/2022
142 HR Partnerships in Executive Coaching with Kristin Rivait and Joe Carrothers
Mindfulness Manufacturing
When there’s a leadership shift in a manufacturing organization it leads to major change—and brings its own unique challenges like new team dynamics, cultural shifts, and general growing pains. With the right approach, a change in leadership can also lead to valuable opportunities for growth. Just ask Joe Carrothers and Kristin Rivait from SWT Group. Joe is the president of SWT Group who moved from being the CFO to being the president of the organization, and Kristin is SWT Group’s HR director who worked closely with Joe during this unique leadership transition. In this story-filled...
info_outline
141 Negotiation Strategies for the Manufacturing Floor with Fotini Iconomopoulos
Mindfulness Manufacturing
On the manufacturing floor, you have dozens of everyday opportunities for negotiation, from talking with a team member about an upcoming pay raise to trying to get a better deal from a supplier. In your everyday negotiations, what can you do to say less, get more, and make effective changes? You need to master the art of negotiation—and in this episode, guest Fotini Iconomopoulos is here to share the tools you need to know. Fotini Iconomopoulos is a master communicator and negotiator based in Toronto. She’s also the author of In this episode, she shares more about the power of...
info_outline
140 De-Escalation and Conflict Prevention: Keys to Manufacturing Safety with Carol Cambridge
Mindfulness Manufacturing
When your manufacturing organization is experiencing a crisis, the last thing you want to do is add more oil to the fire! But in a technical industry like manufacturing, many people don’t have the skills they need to safely and effectively address a dangerous situation, like how to de-escalate a conflict or communicate a safety issue to their team. Carol Cambridge is here to help bring more safety to your organization! Carol is an authority on workplace violence, active shooter, and workplace conflict. She’s also the founder of the Stay Safe Project, where she teaches others how to...
info_outline
139 Embracing Discomfort to Manufacture Resilience with Paul Taylor
Mindfulness Manufacturing
In manufacturing, we’re all familiar with stress. But did you know that a lack of challenges and too much comfort can also have a negative impact on your health, mindset, and productivity? This is the core concept Paul Taylor presents in his great book As a former British Royal Navy crew member and a current Ph.D. candidate in applied psychology, Paul has in-depth knowledge about stress, resilience, and performance. In this episode on stress, comfort, and psychological safety, Paul draws from his own experiences and research to delve deeper into why discomfort and challenging...
info_outline
138 Cost-Savings for Manufacturing: Deliberate Creativity with Dr. Amy Climer
Mindfulness Manufacturing
To find improved cost-savings and better team dynamics, there’s a solution—more creativity! In the technical world of manufacturing, creativity isn’t always a priority, but in this episode of Mindfulness Manufacturing, guest Dr. Amy Climer is here to show why deliberate creativity is the key to driving improvement and cost savings. With a Ph.D in Leadership and Change, Dr. Climer is a speaker, trainer, and coach who teaches teams how to innovate on demand. She is the author of Deliberate Creative Teams: How to Lead for Innovative Results written to help leaders understand how to...
info_outline
137 Good People, Bad Decisions: A Fresh Look at Root Cause Analysis in Manufacturing with Bob Latino
Mindfulness Manufacturing
Are you really doing root cause analysis (RCA) or only scratching at the surface of your organization’s problems? When a problem occurs in a fast-paced industry like manufacturing, you want to find the root problem—and you want to find it as quickly as possible! But if you’re not taking some mindful time to ask the right questions and understand the human element beyond your issues, you might be missing deeper, more sustainable solutions. Learn more about the world of RCA in this episode of Mindfulness Manufacturing with seasoned RCA expert Bob Latino! Influenced by his father, who...
info_outline
136 The Hidden Productivity Cost: Mental Health with Adam Nemer
Mindfulness Manufacturing
In manufacturing, mental health is not always at the forefront. But when you don’t pay attention to your team’s mental wellbeing, it can negatively affect your entire organization, leading to big issues from disconnected teams to high employee turnover. In this episode, find the insights you need to transform your organization’s approach to mental health with guest Adam Nemer. Adam is a former CFO and senior operations leader, whose own mental health struggles inspired him to start Simple Mental Health, an organization that partners with leaders to bring stigma-free mental health culture...
info_outline
135 Shifting from Blame to Solution in Manufacturing Teams with Darcy Luoma
Mindfulness Manufacturing
In manufacturing, it seems like it’s always go, go go! But what if we could take a moment to pause, think, and act a little more thoughtfully and intentionally? Learn what can happen in this episode of Mindfulness Manufacturing with guest Darcy Luoma! Darcy is an author, consultant, and the creator of the Thoughtfully Fit approach, a dynamic and practical model for enhancing leadership capabilities, improving team dynamics, and navigating the complexities of leadership and teamwork. In this episode, she shares a deep dive into her Thoughtfully Fit method, plus shares other tips and lessons...
info_outline
134 Rethinking Shop Floor Time - Technical People are People Too with Emily Nichols
Mindfulness Manufacturing
In manufacturing, we often emphasize complex processes and new technologies, like artificial intelligence. But to bring true change and productivity to your organization, don’t forget about your people! In this episode, learn all about the balance of technical skills and human connection with guest Emily Nichols! As a professional engineer with decades of experiences in manufacturing and innovation, Emily has worked with organizations like PepsiCo, Janssen, and Henkel. She now works with organizations who want to strengthen the human skills they need to thrive in an increasingly technical...
info_outline
133 Using Your Big Sexy Idea to Differentiate Yourself with Mark Levy
Mindfulness Manufacturing
In the busy field of manufacturing, how do you make yourself stand out? Find out in this episode of Mindfulness Manufacturing with Mark Levy. Mark is a “differentiation expert,” who helps his clients find bold, innovative ways to showcase their big ideas and differentiate themselves from the competition. Mark has worked with dozens of corporations, brands, and thought leaders, including Simon Sinek, Amazon, Harvard Business School, and Major League Baseball, as well as leaders from government bodies like the United Nations. In this episode, Mark talks more about the importance of...
info_outline“Put on your own mask before assisting others.” You’ve likely heard this phrase while listening to the safety instructions before a flight, but did you know it also applies to leadership in the manufacturing industry? In this episode of Mindfulness Manufacturing, I’m joined by Dean Heffta, a speaker and trainer with Clarus Results. With years of experience helping organizations overcome communication challenges and improve their impact, Dean has many stories about how leaders can analyze and improve their own behavior to overcome common communication issues on the manufacturing floor.
1:45 – “I know what I said, but I don’t know what you heard.” How do we overcome miscommunications on the manufacturing floor?
1:52 – As a leader, your role is to be aware, set expectations, and create a workplace environment that facilitates understanding
3:20 – Overcoming miscommunications begins with “healthy” leadership
6:45 – As a leader, put yourself not in a position of authority, but more of a position to facilitate. Taking less of a “boss” role and more of a collaborative role can lead to finding new solutions and creating a stronger workplace dynamic.
8:00 – Don’t assume you know what others are thinking or what they need!
9:15 – The people who get promoted into leadership roles are often hard workers who are very driven and can’t get the best results . . . but is this the mindset they need to be a great leader or manager?
12:00 – When miscommunications occur, it can often be attributed to “distress.” When people are under stress, they are more likely to make mistakes or be less engaged, which can lead to miscommunications.
14:00 – Different personalities are speaking different languages. If you’re not in tune with how another person communicates or “behavior signals,” it can also contribute to communications breakdowns.
17:05 – To start with fixing communication issues in your workplace, start with becoming more aware of your own behavior. Learn your own behavioral style, think about the everyday language you use, and work to become more energized and present as a leader
18:40 – “Put on your own mask before helping others.” You’ve probably heard this on planes during safety instructions, but it also applies to leadership and fixing your own behavior before you turn to helping others
21:45- It’s only natural to want to avoid stress or do things you find rewarding. But to improve your leadership behavior, be intentional and seek out ways to learn
22:30 – Because we are storytellers, we have a tendency to make up stories about people and their behavior.
23:00 – One way to increase your awareness is to write down how much time you spent with certain people, then use it to analyze who you should be talking to more to improve behavior and overcome your own communications barriers
26:00 – When avoid miscommunications, it all comes down to mindset
Connect with Dean