Production Focused v.s. Patient Focused
Dental Drill Bits with Sandy Pardue
Release Date: 12/29/2022
Prescheduling Myth Buster
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: Welcome to this week's episode of Dental Drill Bits, where we dive into the world of "Prescheduling Myth Busters." In this episode, we debunk the common misconception that it's acceptable to preschedule a patient six months out, despite multiple broken appointments. We break down the common practice owner mistake of "somebody said we should always preschedule, so that's what we do!" We also explore the vital role of good communication with patients before, during, and after their visit, to...
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Marketing SOS: How to Recognize Red Flags and Transition to a New Marketing Partner
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: Welcome to this week's podcast, where we delve into the crucial question of "When is it time to switch my marketing company?" Join us as we uncover key insights to help you make informed decisions about your marketing strategies, and spot red flags with your current company. In this episode, we explore essential factors such as maintaining a consistent marketing message across all platforms, emphasizing the importance of regular check-ins with your marketing company, and ensuring you...
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Acknowledgement's Role in Positive Patient Experience & Loyalty
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In the US, approximately 1.6 million people are changing dentists every month, making patient retention and loyalty critical to any dental practice's success. When the value per patient is so heavily weighted on retention and loyalty, we wanted to dive into some points on improving customer service, increasing retention rates, and how to show appreciation to your amazing patients! By raising retention rates from 50% to 80%, your practice can double its value per patient and stimulate the...
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Measuring Success in Your Dental Practice: Key Metrics to Track
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In this episode, we explore the question "How do you measure dental practice success?" For one, there's more to it than just looking at production numbers or collections. You may have sky high new patient numbers, or massive amounts of production, and still not be financially successful! When it comes down to it, retention and collections are the real key to a sustainable future. We go over having a steady flow of new patients, a system for contacting patients for overdue payments, a...
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5 Key Steps to Develop an Outstanding Dental Team
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In this week's episode, TEAM is the focus. Without a strong team, your practice isn't producing at it's full potential. We know hiring and firing isn't your favorite activity of the year, but making sure the right members are in the right positions is essential. Have you ever wondered how to inspire your employees and give them purpose in the workplace? Well, we've gathered some of our favorite steps to bring your team to life! Listen in this week to create a step by step process that will...
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Tackling the Top 5 Issues Practices Encounter with Effective Solutions!
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: This week's episode is all about common issues that practices have. Some of these issues, you may not even know you have! Covering the topics of productivity, scheduling, and communication, we will dive deep into what it takes to move your practice in the right direction. We discuss having unscheduled chair time, why you may have low patient retention, and where your overhead may be slowing your growth. To pick up on these tips and the other essentials, give the week's episode a listen!
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Maximizing Acceptance with Active Listening: The Key to Treatment Acceptance
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In this week's episode, we are breaking down effective patient communication and addressing objections properly. It all starts with truly listening to patient concerns, whether it's based in fear, financial worries, or another common issue. Highlighting that the procedure is routine and performed every day can help provide much needed comfort and reassurance for patients and urge them to take action. Third-party payment options and financing are a must-have to make dental care more accessible...
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Ignoring Patient Complaints Can Shrink Your Practice
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In this episode, we explore the idea that complaints are a gift rather than a curse! We discuss how listening to complaints can provide valuable insights and opportunities for improvement in your dental practice. We emphasize the importance of actively listening to trends in complaints, identifying common issues, and taking proactive steps to address them. We also highlight how making patients feel important by knowing them by name and acknowledging their feedback can significantly impact...
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Juggling Patients: Balancing In-Person and Phone Interactions in Your Practice
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: In this episode, Sandy and Michael discuss the age-old question: "What comes first, the patient in front of you or the one on the phone?" They share insights on how to handle both effectively, with a focus on friendly and upbeat patient communication. Gone are the days when callers took precedence simply because they couldn't see what was happening in the practice. In today's world, whoever grabs your attention first should be prioritized. Sandy and Michael share strategies for managing phone...
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Successful Patient Interactions Are The Key to a Happy Practice
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: Did you know that up to 93% of communication is done non-verbally? Well, it’s true, and it might be the key to handling tough patients in your practice… Successful Patient Interactions will make or break your practice when trying to stand out from the crowd. To have these interactions, we need an upbeat, positive, and attentive team. If your team is really listening to the questions and concerns of patients, they will feel right at home. It’s easy to write...
info_outlineYou may have heard this or possibly, some of you listening, may even think this way: “we don’t have a production goal because we are patient focused”.
Knowing your income and taking care of patients are two different things. In this episode Sandy gives us the exact formula you need to boost your production. She also lets us know how patient care is woven into this. There is a way to reach production goals without the patient feeling like you are upselling or pushing treatment on them and Sandy let us know how to do this.
A great way to look at it is: “Production goals” are the food.. The type of food is patient care.