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How to nurture the best client relationships, with gourmet gift business owner Lucia E. Robles

Measure Success Podcast

Release Date: 03/07/2023

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Corporate gift giving can often feel stale, depersonalized, and obligatory. But our latest guest, President, co-founder, and Chef Lucia E. Robles, is on a mission to change that — and help companies build better relationships with those they work with. Lucia also knows a thing or two about building great client relationships through top-notch customer service. As the owner of a luxury B2B gourmet gift company, it’s a cornerstone of her business. 

 

Lucia is a pastry chef turned business owner, a Le Cordon Bleu graduate, who is the president and co-founder of the high-end luxury B2B gourmet gift company, Lucia & Co. Her firm makes consistent client appreciation gifting possible with their customizable auto done-for-you gift plans, and specializes in working with professionals who have compliance sending and spending regulations.

 

At 40 Strategy, we’re also a client of Lucia & Co. — we can vouch for their excellent customer service and gifts with a personalized touch.

 

Listen to the full episode for more on how companies can be better gift-givers, the secret to top-notch customer service, the power of intention-setting, and more. 

 

Here’s a Glimpse of What You’ll Learn: 

 

  • More about Lucia’s business, which involves B2B gifting

  • The key to great (and sincere) customer service 

  • The mistake that people (and companies) make when it comes to gift-giving

  • How Lucia went from foodie and pastry chef to small business owner

  • Some of the growing pains Lucia has experienced as she’s grown her business 

  • Why Lucia’s company was a remote and hybrid-first workplace from its inception

  • Some of the metrics Lucia uses to measure success within her company — and her life

  • The value of not being on Zoom, according to Lucia, and why she does so much of her business on regular phone calls 

  • Why Lucia “meowed” at her co-workers in her previous corporate job — and what the experiment says about communication

  • Why intention-setting is so important in Lucia’s daily life, plus other regular habits she’s integrated

  • What a “cleaner” is in the setting of a business, and why it’s not always possible to train someone for that role

 

Resources Mentioned in This Episode: