88 Mastering the Art of 360-Degree Feedback with Brian Houp
Release Date: 04/05/2023
Mindfulness Manufacturing
In manufacturing, it often feels like there’s nothing more importance than performance. If they want to move up in their career, leaders are told to hit their targets, keep the line running, and solve problems as quickly as possible. But in reality, performance alone rarely drives real career growth. If you want to actually grow in your manufacturing career, it’s time to put more emphasis on visibility, curiosity, and building stronger relationships. Learn more in this episode with guest Susan M. Barber, a former Fortune 500 leader with over 25 years of experience at Kraft Heinz. She’s...
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Welcome back to previous guest Kathy Miller! Kathy is a member of the Women in Manufacturing Hall of Fame and has held leadership roles at General Motors, Delphi, and Rolls-Royce. She is also the co-author of Steel Toes and Stilettos and the author of a new book, MORE Is Better, which introduces practical frameworks for frontline plant leaders. She’s an expert in blending academic research with real-word stories, and it’s always great to hear her insights! In this episode, Kathy draws on both her manufacturing experience and her master’s degree in applied positive psychology to...
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Strong manufacturing leadership isn’t just about process improvement or hitting production targets. It’s about how we show up for people on the shop floor—and if you’re ready to transform your leadership and change how you show up for your team, the first step is leaning into discomfort. Learn more with guest Reggie Davis, the founder of UpLift Coaching and Consulting and the author of Better Together: Embracing the Discomfort of Difference. With over two decades of leadership experience, Reggie helps people navigate the hard-but-necessary conversations they need to forge lasting...
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Are you leading like a thermometer or a thermostat? If you find yourself reacting to problems instead of setting the tone for your team, you might be acting like a thermometer. But with practice and the right mindset, you can become a thermostatic leader who sets the climate for your whole team or organization. Learn more in this episode with guest Sheri Miller Holt, the author of Thermostatic Leadership: The Quiet Power of Creating Balance and Influence. Drawing on her years of experience in organizational development and leadership training, Sheri unpacks the true meaning of thermostatic...
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Change can be daunting, but learning how to effectively navigate uncertainty and discomfort is essential for leaders who want to grow their mindset, shift from panic to curiosity, and show up as their best selves for their team. In this episode, take a deep dive into the psychology of change with Anne Bonney, a certified speaking professional, leadership expert, and TEDx speaker who specializes in helping leaders navigate change. She covers topics like how leaders can shift their mindset to thrive in uncertainty, how to manage the fear of the unknown, and why understanding the human brain’s...
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If you want to change your results, you need to change your approach. These words of wisdom come from Maggie Harlow, the co-owner of Signarama Downtown in Louisville, Kentucky. With years of experience in the custom sign manufacturing industry, Maggie doesn’t just talk about leadership—she lives it. She’s also a keynote speaker and speaks on a range of topics, including visionary leadership, gratitude, and finding new approaches to problem-solving. In this episode, Maggie shares more about her background in the sign industry and offers practical, transformative insights on what it...
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When your workplace includes baby boomers, Gen X, millennials, and Gen Z employees, it can seem impossible to keep everyone happy and fulfilled. In a multigenerational workplace, can you really create an environment where everyone feels supported, valued, and motivated? It is possible—and in this episode of Mindfulness Manufacturing, guest Michelle McCullough provides the insights and tools you need to drive engagement, trust, and emotional well-being across all generations. Michelle is a nationally recognized speaker, leadership expert, and workplace culture expert and has spent years...
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When you’re dealing with a disengaged team or low morale on the manufacturing floor, a motivation team might sound like a myth. But with the right mindset and workplace environment, you can improve morale, performance, and engagement. Learn more on the Mindfulness Manufacturing podcast with guest Jim Pancero! Jim is a legendary sales and leadership coach and has over 40 years of experience working with manufacturing, warehouse, and distribution teams. In this episode, he shares insights on what truly motivates teams, touching on subjects like positive communication, building engagement, and...
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Do you want drive results, retain your team, and create a culture where people show up and stick around? Then it’s time to embrace the art of powerful questions! Through curious questions and intentional conversations, you can change the way people think and work. Learn more in this episode of Mindfulness Manufacturing with guest Chad Littlefield, a TEDx speaker, bestselling author, and the creator of We! Connect cards, which help leaders ask powerful questions and cultivate deeper conversations. Chad shares stories that highlight the power of questions, unpacks the struggles many leaders...
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Are you ready to handle a crisis at your manufacturing plant? Find out in this episode, which is all about crisis communication and how to lead under pressure. This episode’s guest in Angela Billings, a seasoned strategic communication with over 20 years of experience in the Air Force—including during September 11th, when she was stationed at the Pentagon. She is also the author of Command the Crisis: Navigate Chaos with Battle-Tested Public Relations and Communication Strategies. Angela shares gripping stories from her career and firsthand experience at the Pentagon, plus offers...
info_outlineTo understand and improve our own behavior, we need feedback. But getting—or giving—authentic, actionable feedback isn’t always easy, especially in a fast-paced industry like manufacturing. In this podcast, I’m joined by my friend Brian Houp, a leadership development coach based in Louisville, Kentucky. One of his primary areas of expertise is 360 Feedback, which he uses to help executives and their teams improve behavior. In this episode, Brian talks more about the importance of feedback—and “feed forward!”—plus shares insight into 360-Degree Feedback and how leaders can harness the power of feedback and use it to strengthen their organization.
2:15 – Feedback is more than a buzzword
2:44 – 360 Feedback is based around the individual and getting a stronger understanding of how others in your organization see you as a leader or team member
3:49 – How feedback is set-up and delivered can make a huge difference between having a negative or positive experience
4:44 – Confidentiality also plays a big role in 360 Feedback and only other type of constructive criticism
6:56 – As a leader, if you don’t tell someone you want them to improve their behavior, then they have no idea of knowing there is an issue or area or improvement
7:24 – Feedback focuses on the past, but you can also look toward the future by giving feed forward and offering specific suggestions or advice others can use to improve their behavior
9:00 – To encourage others to share feedback, sometimes you need to think about the language and phrasing you’re using when asking for feedback
10:36 – You should also consider who you’re asking for feedback, and who in your organization you should talk to get the best feedback about a certain team member or problem on the floor
11:30 – People show up differently in front of different people, so be sure to get a wide range of feedback from different people, like executive, team members, or even vendors or clients who frequently interact with someone
14:55 – When you get feedback about your own behavior, take some time to digest and analyze it, but also get back out on the floor with your team and observe to get a stronger idea of what the feedback is talking about
16:44 – Sometimes, all you need is a new or fresh context
17:35 – It’s natural to feel nervous or even scared about hearing feedback
18:16 – Many leaders focus on their team members who need the most improvement, but don’t forget to also give feedback to the stronger members of your organization to help them get to the next level
20:00 – To get the best feedback, your whole team or organization needs to commit, especially supervisors and others in leadership positions
22:07 – Getting good feedback often also requires time and patience
25:41 – With feedback, you get what you give
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