203: How To Be A Fast Growth Company in 2024 With Mike Powrie and Kevin Bees, Profit Maximisation Expert
Release Date: 01/31/2024
252: Authentic Leadership & Building Courage in Business with Katie O’Malley
Leading To Profit
In this enlightening episode, Katie O'Malley offers her insights as a counsellor who has worked with MBA students and empowers minorities in the workplace. She introduces ideas from counselling to coach clients on their authentic career paths and be more courageous in workplace cultures. Katie is a board-certified coach with a master's degree in counselling. She's a career coach and workplace strategist with 15 years of professional experience serving the nonprofit, corporate, and educational sectors. Since 2018, Katie has worked alongside more than 200 clients as the CEO and principal...
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251: Champion AI for Business Growth with Candice Deville
Leading To Profit
In this episode, Candice Deville, a seasoned technology and digital strategist, offers insight into having an AI champion within organizations and the opportunities AI offers to businesses. Candice is the co-founder and CEO of AI Copilot, which empowers SMEs and entrepreneurs to navigate and leverage advanced AI technologies to enhance their business success. She has over twenty years of experience in the industry and is a leading figure in the application of generative AI. She's educated over 17,000 students, imparting crucial skills and knowledge that prepare them for the challenges...
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250: Unlocking Leadership and Purpose in 2025 with Dr. John DeMartini
Leading To Profit
In this insightful episode of Leading To Profit, Kevin welcomes Dr. John DeMartini, a renowned expert in human behavior, leadership, and personal development. As the Founder of the Demartini Institute, Dr. DeMartini shares strategies for aligning with core values, mastering life through effective planning, and leading with purpose as we step into 2025. From personal challenges to professional breakthroughs, Dr. DeMartini emphasizes the importance of identifying priorities, staying authentic, and using high-value actions to unlock potential. Tune in to discover why clarity, alignment, and...
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Year Roundup with Kevin Bees
Leading To Profit
Welcome to the last episode of Life-Changing Questions with Business Owners! Podcast host Kevin Bees reminisces about previous episodes throughout 2024 with successful business leaders who have shared so much insight. This podcast thrives with the support of its listeners and exists to provide a mindset or principle for fellow business owners to take action in their professional and personal lives. The show welcomed successful entrepreneurs, world-class experts, professional athletes, best-selling authors, and tech moguls. All the guests offered so much insight and asked...
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249: How to Make 2025 the Most Profitable and Fulfilling Year Yet
Leading To Profit
In this episode of the Life-Changing Questions Podcast, Kevin Bees shares a practical framework to help you design a profitable and fulfilling 2025. With actionable steps and a focus on measurable outcomes, Kevin leads a deep dive into strategies for identifying gaps, setting clear intentions, and achieving success across all areas of life. Whether you're an entrepreneur or a professional looking to sharpen your focus, this episode is packed with insights to help you level up and plan effectively. Key Topics Starting with Gratitude Why gratitude is essential for a positive and focused...
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248: Overcoming Sales Anxiety: Master Sales Psychology with Chandell Labbozzetta
Leading To Profit
In this energizing episode, Chandell Labbozzetta tackles sales psychology and techniques to overcome sales anxiety and build confidence. Chandell is the author of the book, “Confident Closing: Sales Secrets That Grew a Business by 400% in Six Months and How They Can Work for You!” She's a master trainer of neurolinguistic programming, a sales strategist, and a confidence maker. Now, confidence matters because success comes from the inside. Her purpose is to inspire confidence in others so that they can make empowered decisions. Chandell’s knowledge of psychology...
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247: Mastering Coaching Success & Fun Marketing Strategies with Marc Mawhinney
Leading To Profit
In this episode, Marc Mawhinney shares his journey as a coach for coaches and his marketing strategies that mix advice with fun. Marc is a lifelong entrepreneur and an experienced coach helps fellow coaches get more clients without paid ads since 2014. Marc is the host of the “Natural Born Coaches” podcast, which is coming close to its 900th episode. He is dubbed the “Tarzan” of the Coaching Jungle Facebook group with over 25,000 coaches. He's been a speaker at events like the social media marketing world, has made media appearances, and has contributed to organizations like...
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246: Building Business Success & Avoiding Burnout with Ral West
Leading To Profit
In this episode, Ral West, a seasoned entrepreneur and business leader, shares insights from her extensive experience and business strategies that made her thrive. She is a master at implementing business theories to develop effective processes that transform businesses and multiply success. Ral started her entrepreneurial journey at a small consulting firm and then progressed to running Hawaii Vacations with her husband which built rental properties and travel services from Alaska to Hawaii. After operating the company for 25 years, she sold the business that would later on be...
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245: Profit Maximization and Success in Hawaiian Real Estate with Lailan Bento
Leading To Profit
In this episode, Lailan Bento, a Hawai’i native with a passion for real estate, shares her journey on profit maximization within the Hawaiian Real Estate market. Lailan discusses the Real Estate scene in Hawai’i, her journey as a realtor, and how she embraces change for business innovation along with the aloha spirit. Lailan Bento began her career in the governor's office in Hawai'i, gaining unparalleled experience and understanding Hawaiian laws and regulations and establishing herself as a respected businesswoman. She's widely known for her relentless drive, integrity, and her...
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244: Building Resilient Connections, Gratitude, and Personal Growth with Samara Beth Hurley
Leading To Profit
In this episode, Samara Beth Hurley delves into networking and the mindset to encourage resource sharing and personal growth. Her journey is marked by resilience and adaptability which helped shape her expertise in building supportive communities and relationships. Samara Beth is a highly accomplished, nationally recognized, and award-winning events producer, entrepreneur, business coach, speaker, and bestselling author. As the founder and CEO of her company (Samara Beth and Co.), she has helped clients organize extraordinary events. She has been recognized as volunteer of the...
info_outlineMike Powrie has 25 years of experience in delivering complex unified communications and contact center solutions from leading tier-one vendors and, more recently, as CEO of CloudWave.
CloudWave is an Australian-based, cloud-first organisation with strong core expertise and specialty in the Amazon, Twilio, Google and Serenova platforms.
Mike is a Cloud contact center and SAAS expert, passionate about customer service, post-sales support, and long-term customer relationships.
In today's episode Mike Powrie shares:
- Mike's journey from his first computer (a commodore 16) to Deloitte Fast 50 - Australia's fastest growing companies list.
- How he got interested in writing basic code, computer logic and then moving into IT
- What is happening in the rapidly evolving world of cloud computing
- The gap he saw in the experience given by large contact centers and the negative impact that has on customers, employees, and organizational results
- Why existing contact centers/call centers are expensive, have no integration, and don't work effectively, and how and why cloud solution is the way forward:
1. With open API, businesses can plug in Lego blocks and build what they want.
2. Cloud gives powerful data benefits eg can monitor conversational keywords.
3. It can detect how the call center agent feels day to day, moment to moment, and route calls accordingly.
4. It can provide real-time help for the team - giving them answers and next steps, knowledge bases, etc.
5. There is unlimited scale
6. Given technology, data is secure with backups, disaster recovery solutions, and more.
- What Mike has learned about hiring, on his journey to 50 team members including:
1. Why getting the right technical skills are important but it is more essential to have a team member who is a 'cultural fit'
2. What are the most important values of CloudWave (which the team is recruited against):
Respect
Ownership
Accountability
Referenceability - ie making sure every customer has a 100% success rate
His Life-Changing Questions
- How am I going to be remembered?
- When someone asks about CloudWave, what will they say?
- His tips for having close to 100% client retention rate
- And much more...
Resources mentioned today:
Mikes Powries Website: www.neonnow.io
Mike's Linkedin: https://www.linkedin.com/in/mike-powrie-683198162/
If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au