How Vai Resort Hotel is Figuring Out It's Tech Stack Challenge
No Vacancy Live and No Vacancy News
Release Date: 07/10/2024
FNA 150!! Celebrating Mediocrity with a Side of Laughter!
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Grab your favorite drink and join the barely tolerable duo of Glenn Haussman and Craig Sullivan for the 150th episode of Friday Night Audit! This podcast, which somehow made it this far, is like hanging out at a bar after a hotel conference—if that bar had a low cover charge and no dress code. In this very 'special' episode, Bruce Ford, CJ Arlotta, Producer Dave, Dr. Producer Suzanne and more join for the usual mix of questionable humor, half-baked industry insights, and the kind of banter that makes you wonder, "Why am I still listening?" But hey, it’s a milestone! So, tune in for the...
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897: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
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Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options. Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests. Key Points: The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The...
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896: Navigating the RFP Season: Insights with IHG VP Cesar Wurm
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It’s RFP (Request for Proposal) season! , VP of Commercial and Premium Brands at joins us to explore crucial topics you need to know to maximize success with group business. Main Points: Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of...
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FNA 149: Impersonatng a Hotelier?
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We're getting ready for an end of summer blast here on FNA and we're joined by Alex Coury, CEO and Founder at Coury Consulting, who's better at impersonating celebrities than Glenn is impersonating a podcaster.
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ESLA's Extended Stay Hotel Success: Masterful Lodging Industry Insights
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The ultimate guide to extended stay with Glenn McFarland, VP at Choice Hotels’ Extended Stay brand, and co-host Matt McElhare, VP and Segment Lead at Choice Hotels International. We’re digging into the unique opportunities within the extended stay segment, sharing valuable lessons from industry pioneer the late Jack DeBoer, and discussing how to achieve success in this growing market. Whether you're a seasoned hotel investor or new to the space, this episode offers essential advice on maximizing returns, understanding guest needs, and maintaining operational discipline. Learn: •...
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Top College Town Hotels: US News & World Report’s 20 Best
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It’s back to school week here for me as I’ve got two kids off to college. So I spoke with Rachael Hood, Senior Editor of Travel at US News & World Report, who just named the 20 Best College Town Hotels to see what it takes to be a top college town in 2024. With a focus on location, traveler reviews, and real customer experiences, Rachael shares what makes these hotels stand out. Key discussion points include: Top College Town Hotels: Highlighting the best hotels near major universities, including Dartmouth and Cornell. University-Owned Hotels: The growing trend of colleges...
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FNA 147: We Get Schooled on BBQ
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Wayne Tabor may be a hotelier, but we love he's also on a competition BBQ team in his home town of Memphis. Grab a drink and join us for some happy hour laughs and BBQ techniques and tipos.
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895: Developing High Performing Teams
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Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?
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Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence
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I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences. Key highlights include: Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration. Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction. Business Intelligence: The role of AI and data in understanding market trends and...
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894: LivAway Suites Debuts! We Tour It!
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Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design. Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites. Main Points: • Introduction to LivAway Suites, an upscale...
info_outlineBill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality. 🚀🏨 Thanks to Unifocus , Technology that drives value, for supporting this video.