Crush the Q4 Crunch: The Survival Guide for Fourth Quarter
Dental Drill Bits with Sandy Pardue and Dana Pardue
Release Date: 09/04/2024
The Employee Costing Your Dental Practice Its Best People
Dental Drill Bits with Sandy Pardue and Dana Pardue
Every dental practice has probably had one. They’re great at their job. Patients love them. They’ve been there forever. Maybe they even make the doctor’s life easier. But behind the scenes, they gossip, intimidate coworkers, ignore rules, create drama, or make new employees feel like they’ll never quite belong. In this episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a difficult question: What is that “indispensable” employee actually costing your practice? Dana and Sandy discuss why practice owners often tolerate bad behavior from high performers, how resentment...
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Part 3 of Systems. Staff. Training. | Your Team Isn’t the Problem. Your Training Might Be.
Dental Drill Bits with Sandy Pardue and Dana Pardue
You hired good people. You gave them a job description. Maybe you even told them to “go sit next to Jessica” for a few days. But did you actually train them? In the final episode of our Systems. Staff. Training. series, Dana and Sandy tackle the training gap inside dental practices and why expecting employees to “just know” how to do their jobs can be an expensive mistake. Today’s dental team is expected to do far more than answer phones and schedule appointments. They’re handling insurance conversations, money, patient objections, unscheduled treatment, technology, scheduling,...
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AI, Accountability & the Opportunities Hiding in Your Dental Practice | Cory Pinegar of REACH, Part 2
Dental Drill Bits with Sandy Pardue and Dana Pardue
Technology can help your dental practice do more—but it shouldn’t replace the human experience that keeps patients coming back. In Part 2 of our conversation with Cory Pinegar, CEO of REACH, Dana Pardue and Sandy Pardue continue the discussion about the future of the dental team, beginning with the balance between automation, AI, and personal connection. Cory explains why technology should amplify good people rather than eliminate them and why some responsibilities are perfect candidates for automation while others still require empathy, communication, and human judgment. The conversation...
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Rethinking Dental Staffing: People, Technology & Creating Capacity | Cory Pinegar of REACH, Part 1
Dental Drill Bits with Sandy Pardue and Dana Pardue
What if your staffing problem isn’t simply about finding more people? In Part 1 of this special two-part Dental Drill Bits conversation, Dana Pardue and Sandy Pardue sit down with Cory Pinegar, CEO of REACH, to explore how dental practices can rethink staffing, training, technology, and the way work gets done. Cory shares the story behind REACH and explains why practices often have more than a hiring problem. Missed calls, inconsistent follow-up, turnover, limited training, and too many competing responsibilities at the front desk can all create bottlenecks that affect growth and...
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Part 2B of Systems. Staff. Training. | What Is Your Staffing Problem Really Costing You?
Dental Drill Bits with Sandy Pardue and Dana Pardue
What does your staff really cost your dental practice? The answer goes far beyond payroll. In the Staff portion of our Systems. Staff. Training. series, Sandy and Dana look at staffing as a business investment. Being understaffed can mean missed calls, unfinished follow-up, rushed patient interactions, neglected recall, and opportunities that quietly slip through the cracks. Sometimes what looks like a performance problem is really a capacity problem. This conversation digs into the real ROI of having enough of the right people, why dental experience shouldn't automatically determine who gets...
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Part 2A of Systems. Staff. Training. | What Is Your Staffing Problem Really Costing You?
Dental Drill Bits with Sandy Pardue and Dana Pardue
What does your staff really cost your dental practice? The answer goes far beyond payroll. In the Staff portion of our Systems. Staff. Training. series, Sandy and Dana look at staffing as a business investment. Being understaffed can mean missed calls, unfinished follow-up, rushed patient interactions, neglected recall, and opportunities that quietly slip through the cracks. Sometimes what looks like a performance problem is really a capacity problem. This conversation digs into the real ROI of having enough of the right people, why dental experience shouldn't automatically determine who gets...
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Part 1 of Systems. Staff. Training. | The Systems Problem You Didn't Know You Had
Dental Drill Bits with Sandy Pardue and Dana Pardue
Every dental practice has systems—whether they're written down or not. In Part One of our special three-part series honoring Dr. Robert Westerman's 90th birthday, Sandy Pardue explores the first leg of Dr. Westerman's timeless philosophy: systems. Many practice owners believe their biggest challenge is finding better employees. But what if the real problem isn't your people at all? What if your practice depends on knowledge that's locked inside one employee's head? In this episode, Sandy explains why documented systems create consistency, reduce stress, simplify training, and protect your...
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Sucktember Starts Long Before September
Dental Drill Bits with Sandy Pardue and Dana Pardue
September has earned a bad reputation in dentistry, but is “Sucktember” really the problem? In this episode of Dental Drill Bits, Sandy and Dana Pardue challenge the idea that a slow September is inevitable. Instead, they look at the systems behind treatment acceptance, unscheduled treatment, and patient follow-up. Many practices are sitting on hundreds of thousands, or even more than a million dollars, in diagnosed treatment that was never scheduled. The patient owns the decision to move forward, but the diagnosing practice still owns the process. That includes clear communication,...
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How Your Hiring Process Is Costing You Hygienists
Dental Drill Bits with Sandy Pardue and Dana Pardue
Finding a great hygienist is difficult enough in today's market. The last thing your practice needs is a hiring process that unintentionally drives qualified candidates away. In this episode of Dental Drill Bits, Sandy and Dana Pardue challenge one of the most common assumptions in dentistry: that the hygienist shortage is the only reason practices can't fill open positions. While the shortage is real, many practices are creating unnecessary barriers through slow decision-making, gatekeepers, personality assessments, and interview processes that put the doctor—the very person candidates...
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Are You Teaching Your Team Not to Think?
Dental Drill Bits with Sandy Pardue and Dana Pardue
Episode Description Every dental practice wants employees who take ownership, solve problems, and think independently. But what if the biggest obstacle isn't your team—it's the way they're being led? In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue explore the leadership habits that unintentionally create dependent employees. From constant reminders and answering every question to rescuing projects instead of coaching through them, they explain how well-meaning leaders can accidentally train their teams to wait instead of think. Learn how clear expectations, documented...
info_outlineAre your ready to tackle the fourth quarter crunch and boost productivity in your practice? Join Michael and Sandy on this high-impact episode of Dental Drill Bits as they break down transformative strategies to keep your practice thriving, even during the most challenging times.
Gain practical advice through Sandy's shared anecdotes on everything from managing missed appointments to tackling unscheduled treatments and sustaining team momentum throughout slow months. Track your key performance indicators, enforce consistent procedures, improve follow-up communication, and ensure proactive scheduling—all key takeaways to help you end the fiscal year with strong, positive numbers. Don't miss this chance to arm yourself with essential tips for a robust dental practice.
What You'll Learn in This Episode:
- How consistently following specific actions can keep your dental practice always on the move.
- Effective methods to handle missed appointments and bridge the gap with unscheduled treatments.
- Why proactive communication and diligent follow-ups can save your schedule.
- Tips for delivering top productivity during off-peak times of the year.
- Which performance reports to pull and what insights they might reveal.
- Steps to enhance productivity and identifying actionable improvement areas.
Listen to ensure your dental practice is prepped to finish the year on a high!
Sponsors:
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