1068. Unlocking Client Loyalty: 6 Proven Strategies to Boost Retention
Release Date: 10/14/2024
The Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
One of the biggest questions I get is, "How did you build such an incredible team?" The truth is, it didn’t happen by accident – it was built by design. If you want a team that can sell, market, and serve without you being involved in every detail, this episode is for you. Today, I break down exactly what it takes to build an autonomous, self-led team that can help scale your business from $2M to $10M+ – and why most business owners struggle to get there. I also reveal the biggest hiring mistakes entrepreneurs make and the key mindset shift you need to make to build a team that...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
What if you could step away from your business for 4 weeks and return to find it thriving? In this episode, Kelly interviews Dr. Sabrina Starling, a psychologist-turned-business-coach, on how to create a company that operates and grows without you. They dive into the mindset shifts, strategic hiring practices, and leadership frameworks necessary to step out of daily operations while ensuring sustainable success. Dr. Sabrina shares insights on focusing on high-value activities, retaining top talent, and fostering a culture of ownership within your team. If you want to learn...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
Faith isn't just a personal belief – it’s a powerful leadership tool. In this episode, I’m sharing 5 ways that prayer and deepening your faith life will strengthen your leadership, reduce stress, and give you the courage to grow your business with confidence. From my own journey of integrating faith into my business to the tangible shifts I’ve experienced, you’ll walk away with actionable insights on how to lead with peace, strength, and purpose by keeping your faith FIRST. Key Takeaways: How dedicating time to faith each day brings unparalleled peace of mind Why...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
How effective is writing a book if you don’t turn it into a new revenue stream? In this episode, Kelly Roach sits down with bestselling author and business coach Jasmine Womack to discuss how entrepreneurs can leverage their expertise, write a book, and turn their message into a scalable movement. If you’re looking to multiply your impact, build authority, and turn your expertise into a thriving business, this episode will give you the direction you need to leverage your book for massive business growth. What You’ll Learn in This Episode: How writing a book can position you as...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
This is one of the most common gaps business owners face when they are struggling to increase profit. In today’s episode, we dive deep into an often-overlooked strategy for business profitability: Monetizing every role in your company. Many business owners fall into the trap of hiring without a profitability plan, leading to unnecessary financial strain. We’ll discuss how to ensure every role contributes to the bottom line, how to avoid the “see-saw effect” of back-end expenses outweighing front-end investment, and how to build a debt-free, scalable business. If...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
Don’t you hate it when you’re having a promising sales conversation with a prospect who immediately ghosts you? It happens way too often; but today, you’re taking back the power. In today’s episode of The Kelly Roach Show, we’re diving into pattern interrupts – simple but powerful strategies that can help you reactivate conversations with prospects who have gone silent. This episode will teach you why ideal buyers may stop responding (hint: it’s not personal), how to stay top of mind without being pushy, and which proven pattern interrupt messages can get prospects to...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
Have you been dreaming of becoming a paid speaker and sharing your gifts with a wider audience – but have no idea where to start?? This episode is for you. In this interview with a LIVE audience, Kelly sits down with Jen Gottlieb to pull back the curtain on how to build a profitable speaking career – without spending years figuring it out. Jen breaks down her proven framework for crafting a signature keynote, commanding the stage with confidence, and booking high-paying speaking gigs. Plus, Kelly shares why she’s finally stepping into the speaking world and how you can join her on...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
Our children’s education is undergoing a revolution, and we as business leaders are at the forefront of this movement. In this episode, Kelly sits down with MacKenzie Price, founder of the Future of Education and the 2-Hour Learning program, to discuss how we can rethink traditional schooling to better equip our children for success. From innovative learning models to integrating life skills and entrepreneurship into education, this conversation is a must-listen for parents and business leaders who want to be part of the change. Whether you’re a parent looking for alternative...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
Leadership isn’t just about strategy; it’s about living your values daily and allowing them to shape your business identity. In this episode, we’re diving deep into the essence of brand building and leadership, understanding how values, consistency, and reinvention shape a lasting business identity. We’re walking through the three key elements that influence how people perceive your personal brand and the six steps to evolving your business in alignment with your calling. Whether you’re looking to strengthen your authority, build trust, or transition into a new era, this...
info_outlineThe Kelly Roach Show: Entrepreneurial Strategy for Faster Business Growth, Effective Leadership, & High Performance Mindset
What if the way we've been measuring success is all wrong? In this episode, we're diving deep into the five types of wealth with Sahil Bloom, author of The 5 Types of Wealth. We unpack why financial wealth alone isn't enough and how optimizing your time, social connections, and personal well-being can lead to a richer, more fulfilling life. This episode is packed with actionable strategies to help you redefine what wealth truly means and take control of your business growth, personal leadership, and future. Key Takeaways: The Five Types of Wealth: Understanding financial,...
info_outlineIn this episode of The Kelly Roach Show, Kelly dives into crucial client retention strategies to help retain top-tier clients and maximize their lifetime value within your business. With an economic recession looming, Kelly emphasizes the importance of focusing on client retention as a cost-effective strategy, equating keeping an existing customer with acquiring a new one. Through engaging insights and practical advice, she reveals how businesses can leverage alumni communities, memberships, events, and other innovative approaches to sustain long-term client engagement. Kelly presents six actionable strategies beyond traditional customer retention methods—highlighting the power of creating alumni communities, offering alumni memberships or events, and crafting trust-builder offers to foster ongoing client relationships.
Book a Call: Get personalized guidance and achieve your goals by booking a call with Kelly Roach: https://kellyroachcoaching.com/book-now/
Also in this episode:
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Host an annual alumni event to rejuvenate relationships and offer fresh value, encouraging repeat interactions with your brand.
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Implement a quarterly refresh and reboot workshop to continuously engage alumni, offering cyclic opportunities for client re-engagement.
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Leverage a trust builder loop by introducing low-cost, high-value offers that enhance trust and client retention.
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