47.UNCUT:A Look In The Mirror-The Voice Of Technician Survey Report w/Jay Goninen of Wrench Way

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Summary

In this conversation, Jay Goninen, co-founder and president of WrenchWay, discusses the challenges and opportunities within the automotive and diesel industries, particularly focusing on technician recruitment and retention. He highlights the importance of initiatives like School Assist, which aims to support educational institutions in training future technicians. The conversation also delves into the results of a recent survey on technician satisfaction, revealing concerns about pay, work culture, and the need for better communication within the industry. Jay emphasizes the importance of flexibility and proper equipment in shops, as well as the need to hear from various voices within the industry, including collision repair professionals and educators. The conversation delves into the challenges faced by technicians in the automotive industry, focusing on work-life balance, generational communication, and the need for transparency in business operations. The speakers discuss the importance of effective communication between leadership and technicians, the evolving preferences for compensation structures, and the overall satisfaction of technicians with their current employers. The discussion highlights the need for businesses to adapt to changing workforce dynamics and improve their practices to retain talent and foster a positive work environment.

 

Takeaways

WrenchWay aims to improve technician recruitment and retention.

School Assist helps educational institutions connect with industry needs.

Apprenticeship programs are crucial for industry growth.

Technician satisfaction is a pressing concern in the industry.

Pay remains the top priority for technicians.

Proper equipment in shops is essential for technician satisfaction.

Flexibility in work schedules is increasingly important.

The collision repair sector needs more representation in surveys.

Educators play a vital role in shaping the future workforce.

Open communication is necessary for industry improvement. Workaholism can lead to burnout, even in enjoyable jobs.

A significant portion of the workforce is aging, raising concerns about industry sustainability.

Generational communication is crucial for attracting younger talent.

Profitability must be balanced with employee welfare.

Transparency in business operations fosters trust and understanding.

Technicians often lack knowledge about profit and loss, impacting their perceptions.

Flat rate compensation structures can create anxiety among technicians.

Technicians are increasingly preferring hourly or salary compensation for stability.

A large percentage of technicians are willing to work more hours for better pay.

Communication from leadership is a critical area for improvement in the industry.

 

Music:

LNDO-Feelin Good

Wayfair-Wilder

The Revolution-Riding High

LNDO-Wild Wild Midwest

 

This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/