InteliChek Presents: The Multi-Point Inspection Podcast
The Automotive Industry is rapidly changing. And keeping up with the news and trends is part of the job. Ever wish you could get this news in a more fun and entertaining way? We at InteliChek sure do. So we decided to do something about it. Introducing The Multipoint Inspection Podcast from InteliChek. The Multipoint Inspection Podcast will keep you informed and entertained with the latest happenings in the automotive world. Infotainment if you will. The Multipoint Inspection Podcast goes beyond the headlines with real stories from the industry, including the challenges AND solutions to help you navigate the sometimes choppy waters of this rapidly changing industry. So buckle up, we’re taking a trip! Welcome to The Multipoint Inspection Podcast InteliChek: Know Your Competition
info_outline
Ep.41:Driving Change w/Data That Matters (w/Jim Bernasek, Josh Paul and Trent Hauschild)
09/17/2024
Ep.41:Driving Change w/Data That Matters (w/Jim Bernasek, Josh Paul and Trent Hauschild)
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: This episode is possible with the help of , which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/33045147
info_outline
Ep.41 UNCUT:Driving Change w/Data That Matters (w/Jim Bernasek, Josh Paul and Trent Hauschild)
09/17/2024
Ep.41 UNCUT:Driving Change w/Data That Matters (w/Jim Bernasek, Josh Paul and Trent Hauschild)
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: This episode is possible with the help of , which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/33044947
info_outline
40.Technology & A Better Customer Experience w/Jeff Adams, Cory Coler & Richard Lupo
09/04/2024
40.Technology & A Better Customer Experience w/Jeff Adams, Cory Coler & Richard Lupo
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." Music: This episode is possible with the help of , which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32880827
info_outline
40-UNCUT:Technology & A Better Customer Experience w/Jeff Adams, Cory Coler & Richard Lupo
09/04/2024
40-UNCUT:Technology & A Better Customer Experience w/Jeff Adams, Cory Coler & Richard Lupo
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." This episode is possible with the help of , which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32880642
info_outline
39:What Every Dealership & Consumer Should Know About EVs w/Bruno Lucarelli of EV Safety Inc.
08/20/2024
39:What Every Dealership & Consumer Should Know About EVs w/Bruno Lucarelli of EV Safety Inc.
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32644667
info_outline
39.UNCUT:What Every Dealership & Consumer Should Know About EVs w/Bruno Lucarelli of EV Safety Inc.
08/20/2024
39.UNCUT:What Every Dealership & Consumer Should Know About EVs w/Bruno Lucarelli of EV Safety Inc.
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32644602
info_outline
38:UNCUT:Soft Skills-The Key To Technician Success w/Chris Craig of RockED
08/06/2024
38:UNCUT:Soft Skills-The Key To Technician Success w/Chris Craig of RockED
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32389127
info_outline
38:Soft Skills-The Key To Technician Success w/Chris Craig of RockED
08/06/2024
38:Soft Skills-The Key To Technician Success w/Chris Craig of RockED
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32388997
info_outline
37. UNCUT After The CDK Moment: A Discussion About Data Literacy w/Tim Hayden, CEO of Brain+Trust Partners
07/17/2024
37. UNCUT After The CDK Moment: A Discussion About Data Literacy w/Tim Hayden, CEO of Brain+Trust Partners
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32179637
info_outline
37: After The CDK Moment: A Discussion About Data Literacy w/Tim Hayden, CEO of Brain+Trust Partners
07/17/2024
37: After The CDK Moment: A Discussion About Data Literacy w/Tim Hayden, CEO of Brain+Trust Partners
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32179602
info_outline
36.UNCUT:A Look Into The REPAIR ACT & The SMART ACT With Tom Kline & Ed Roberts
07/09/2024
36.UNCUT:A Look Into The REPAIR ACT & The SMART ACT With Tom Kline & Ed Roberts
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions. Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not. Clips: Music: Guests:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32051862
info_outline
36. A Look Into The REPAIR ACT & The SMART ACT With Tom Kline & Ed Roberts
07/09/2024
36. A Look Into The REPAIR ACT & The SMART ACT With Tom Kline & Ed Roberts
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions. Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not. Clips: Music: Guests:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/32051797
info_outline
35: The Amazonification Of The Dealership Parts Department w/Ibrahim Mesbah of RevolutionParts
06/25/2024
35: The Amazonification Of The Dealership Parts Department w/Ibrahim Mesbah of RevolutionParts
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary , the co-founder and CEO of , discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry. Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors. Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online." Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31869567
info_outline
35:UNCUT: The Amazonification Of The Dealership Parts Department w/Ibrahim Mesbah of RevolutionParts
06/25/2024
35:UNCUT: The Amazonification Of The Dealership Parts Department w/Ibrahim Mesbah of RevolutionParts
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary , the co-founder and CEO of , discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry. Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors. Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online." Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31869672
info_outline
34:UNCUT:Just Dropped In To See What Condition My Recondition Was In with Randy Kobat of Repair OnDemand
06/11/2024
34:UNCUT:Just Dropped In To See What Condition My Recondition Was In with Randy Kobat of Repair OnDemand
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary , President of , discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services. Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services. Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory." Music T
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31654297
info_outline
34: Just Dropped In To See What Condition My Recondition Was In with Randy Kobat of Repair OnDemand
06/11/2024
34: Just Dropped In To See What Condition My Recondition Was In with Randy Kobat of Repair OnDemand
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary , President of , discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services. Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services. Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory." Music T
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31654277
info_outline
Ep.33:UNCUT: Journalism Isn't Dead-With Dan Shine, Senior Editor at Automotive News
05/28/2024
Ep.33:UNCUT: Journalism Isn't Dead-With Dan Shine, Senior Editor at Automotive News
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism. Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences. Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry."
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31457787
info_outline
Ep.33: Journalism Isn't Dead-With Dan Shine, Senior Editor at Automotive News
05/28/2024
Ep.33: Journalism Isn't Dead-With Dan Shine, Senior Editor at Automotive News
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism. Takeaways Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences. Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry." Music
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31457712
info_outline
Ep.32 UNCUT-You're Never Too Big To Do The Right Thing With Arnold Gacita of Petra Automotive Products
05/14/2024
Ep.32 UNCUT-You're Never Too Big To Do The Right Thing With Arnold Gacita of Petra Automotive Products
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Arnold Gacita, President and CEO of Petra Automotive Products, shares his journey in the automotive aftermarket industry and the founding of Petra Cares, a charity that supports young adults exiting the foster care program. He discusses the growth and success of Petra Automotive Products, which operates in 48 countries and manufactures products for OEMs and dealerships. Gacita also highlights the importance of gratitude and appreciation, drawing from his experience as an immigrant fleeing Castro-controlled Cuba. He explains the mission of Petra Cares to provide education and job opportunities for foster care youth, addressing the technician shortage and making a positive impact on their lives. Arnold Gacita emphasizes the importance of doing the right thing, having mentors, and building a strong team. He believes that no one is too big to do the right thing and that having a mentor is crucial for learning what to do and what not to do. Gacita also highlights the significance of having the right people on your team and not caring about who gets credit. He shares the culture at Petra, where individuals are empowered to make the right decisions and strive to make clients raving fans. Takeaways Petra Automotive Products manufactures products for OEMs and dealerships in 48 countries and has experienced significant growth. Arnold Gacita's journey in the automotive aftermarket industry spans 32 years, and he attributes his success to hard work and the right people on his team. Petra Cares is a charity founded by Gacita that supports young adults exiting the foster care program by providing education and job opportunities. Gacita emphasizes the importance of gratitude and appreciation, which he learned from his experience as an immigrant fleeing Castro-controlled Cuba. Petra Cares aims to address the technician shortage by training foster care youth to become technicians and providing job placement. You're never too big to do the right thing and be the first one in, first one out. Having mentors is important for learning what to do and what not to do. Building a strong team and empowering them to make the right decisions is crucial for success. Strive to make clients raving fans by providing exceptional service and striving for perfection. Titles Making a Difference: Petra Cares and the Impact on Foster Care Youth Gratitude and Appreciation: Lessons from a First-Generation American The Value of Mentors in Business The Importance of Doing the Right Thing Sound Bites "We are in 48 countries. We're in about 5,000 dealerships nationwide." "You don't take things for granted. You thank God every day for what you got." "In a seven week course, we turn them into a level one technician." "You're never too big to do the right thing" "If you don't care who gets credit, you can do a lot of things" "Our goal is that our clients become raving fans" Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31266312
info_outline
Ep.32-You're Never Too Big To Do The Right Thing With Arnold Gacita of Petra Automotive Products
05/14/2024
Ep.32-You're Never Too Big To Do The Right Thing With Arnold Gacita of Petra Automotive Products
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Arnold Gacita, President and CEO of Petra Automotive Products, shares his journey in the automotive aftermarket industry and the founding of Petra Cares, a charity that supports young adults exiting the foster care program. He discusses the growth and success of Petra Automotive Products, which operates in 48 countries and manufactures products for OEMs and dealerships. Gacita also highlights the importance of gratitude and appreciation, drawing from his experience as an immigrant fleeing Castro-controlled Cuba. He explains the mission of Petra Cares to provide education and job opportunities for foster care youth, addressing the technician shortage and making a positive impact on their lives. Arnold Gacita emphasizes the importance of doing the right thing, having mentors, and building a strong team. He believes that no one is too big to do the right thing and that having a mentor is crucial for learning what to do and what not to do. Gacita also highlights the significance of having the right people on your team and not caring about who gets credit. He shares the culture at Petra, where individuals are empowered to make the right decisions and strive to make clients raving fans. Takeaways Petra Automotive Products manufactures products for OEMs and dealerships in 48 countries and has experienced significant growth. Arnold Gacita's journey in the automotive aftermarket industry spans 32 years, and he attributes his success to hard work and the right people on his team. Petra Cares is a charity founded by Gacita that supports young adults exiting the foster care program by providing education and job opportunities. Gacita emphasizes the importance of gratitude and appreciation, which he learned from his experience as an immigrant fleeing Castro-controlled Cuba. Petra Cares aims to address the technician shortage by training foster care youth to become technicians and providing job placement. You're never too big to do the right thing and be the first one in, first one out. Having mentors is important for learning what to do and what not to do. Building a strong team and empowering them to make the right decisions is crucial for success. Strive to make clients raving fans by providing exceptional service and striving for perfection. Titles Making a Difference: Petra Cares and the Impact on Foster Care Youth Gratitude and Appreciation: Lessons from a First-Generation American The Value of Mentors in Business The Importance of Doing the Right Thing Sound Bites "We are in 48 countries. We're in about 5,000 dealerships nationwide." "You don't take things for granted. You thank God every day for what you got." "In a seven week course, we turn them into a level one technician." "You're never too big to do the right thing" "If you don't care who gets credit, you can do a lot of things" "Our goal is that our clients become raving fans" Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31266107
info_outline
Ep.31 UNCUT-From Art To Auto: Challenging The Status Quo with Sarah Vantine, VP of Fixed Ops Roundtable
04/30/2024
Ep.31 UNCUT-From Art To Auto: Challenging The Status Quo with Sarah Vantine, VP of Fixed Ops Roundtable
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Sarah Vantine shares her journey from pursuing a career in the arts to entering the automotive industry as a car salesperson. She discusses the challenges she faced, including skepticism from her parents and colleagues, and how she overcame them. Sarah also talks about her experience building a successful BDC (Business Development Center) from scratch and the importance of diversity and inclusivity in the workplace. She highlights her recognition as one of Automotive News' 40 Under 40 and the impact it had on her career. The conversation ends with a discussion about the Fixed Ops Roundtable and how Sarah became involved. Sarah Vantine discusses her journey in the automotive industry, from speaking at conferences to being recognized as a Women at the Wheel honoree. She also announces her new role as Vice President of the Fixed Ops Roundtable and her plans to publish a book. Sarah shares her experiences transitioning from being interviewed to conducting interviews and the challenges she faced along the way. She also talks about her website and the upcoming book she is working on. Takeaways Don't be afraid to pivot and pursue a career that you're passionate about, even if it's not what others expect or approve of. Being underestimated can be a powerful motivator to prove yourself and succeed. Building a diverse and inclusive team can lead to greater success and better serve a diverse customer base. Recognition and awards can open doors and provide opportunities for professional growth and advancement. The Fixed Ops Roundtable is a platform for industry professionals to share knowledge and collaborate on improving fixed operations in the automotive industry. Sarah Vantine's journey in the automotive industry includes speaking at conferences and being recognized as a Women at the Wheel honoree. She has transitioned from being interviewed to conducting interviews and has learned valuable lessons along the way. Sarah is now the Vice President of the Fixed Ops Roundtable and oversees the certified partner program and certified dealer program. She is in the process of building her personal website and working on publishing a book. Sarah emphasizes the importance of communication and personal growth in her career.
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31006498
info_outline
Ep.31 From Art To Auto: Challenging The Status Quo with Sarah Vantine, VP of Fixed Ops Roundtable
04/30/2024
Ep.31 From Art To Auto: Challenging The Status Quo with Sarah Vantine, VP of Fixed Ops Roundtable
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Sarah Vantine shares her journey from pursuing a career in the arts to entering the automotive industry as a car salesperson. She discusses the challenges she faced, including skepticism from her parents and colleagues, and how she overcame them. Sarah also talks about her experience building a successful BDC (Business Development Center) from scratch and the importance of diversity and inclusivity in the workplace. She highlights her recognition as one of Automotive News' 40 Under 40 and the impact it had on her career. The conversation ends with a discussion about the Fixed Ops Roundtable and how Sarah became involved. Sarah Vantine discusses her journey in the automotive industry, from speaking at conferences to being recognized as a Women at the Wheel honoree. She also announces her new role as Vice President of the Fixed Ops Roundtable and her plans to publish a book. Sarah shares her experiences transitioning from being interviewed to conducting interviews and the challenges she faced along the way. She also talks about her website and the upcoming book she is working on. Takeaways Don't be afraid to pivot and pursue a career that you're passionate about, even if it's not what others expect or approve of. Being underestimated can be a powerful motivator to prove yourself and succeed. Building a diverse and inclusive team can lead to greater success and better serve a diverse customer base. Recognition and awards can open doors and provide opportunities for professional growth and advancement. The Fixed Ops Roundtable is a platform for industry professionals to share knowledge and collaborate on improving fixed operations in the automotive industry. Sarah Vantine's journey in the automotive industry includes speaking at conferences and being recognized as a Women at the Wheel honoree. She has transitioned from being interviewed to conducting interviews and has learned valuable lessons along the way. Sarah is now the Vice President of the Fixed Ops Roundtable and oversees the certified partner program and certified dealer program. She is in the process of building her personal website and working on publishing a book. Sarah emphasizes the importance of communication and personal growth in her career. Music
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/31006468
info_outline
Ep.30:UNCUT-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI
04/09/2024
Ep.30:UNCUT-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. With one look at Chris Piche's résumé, it becomes apparent that his thoughts on this technology should be heard. He has developed and patented foundational technologies, products, and standards for AT&T, BlackBerry, Polycom, and the Open Connectivity Foundation, earning recognition as Best of Internet World, Canada’s Top Young Leader, and Top 40 under 40. Chris Piche, the founder and CEO of , discusses the current state of autonomous vehicles and addresses misconceptions about their safety. He explains that autonomous vehicles are approximately 10 times safer than human-driven vehicles and emphasizes the importance of understanding the limitations of current driver assistance systems. Chris also discusses the challenges and future prospects of autonomous vehicles, including the need for government regulation and the potential for widespread adoption. He compares the benefits of autonomous vehicles to electric vehicles and shares his background in developing communication technologies. Takeaways Autonomous vehicles are approximately 10 times safer than human-driven vehicles. Current autonomous systems are advanced driver assistance systems and require responsible use. The acceptance of autonomous vehicles by the public is a sociological issue that depends on factors such as perceived safety and trust. The future of transportation will involve connected autonomous vehicles that communicate with each other and traffic infrastructure. The safety and effectiveness of autonomous systems depend on the quality and diversity of the training data used for machine learning models. News Clips Music
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30698638
info_outline
Ep.30-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI
04/09/2024
Ep.30-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. With one look at Chris Piche's résumé, it becomes apparent that his thoughts on this technology should be heard. He has developed and patented foundational technologies, products, and standards for AT&T, BlackBerry, Polycom, and the Open Connectivity Foundation, earning recognition as Best of Internet World, Canada’s Top Young Leader, and Top 40 under 40. Chris Piche, the founder and CEO of , discusses the current state of autonomous vehicles and addresses misconceptions about their safety. He explains that autonomous vehicles are approximately 10 times safer than human-driven vehicles and emphasizes the importance of understanding the limitations of current driver assistance systems. Chris also discusses the challenges and future prospects of autonomous vehicles, including the need for government regulation and the potential for widespread adoption. He compares the benefits of autonomous vehicles to electric vehicles and shares his background in developing communication technologies. Takeaways Autonomous vehicles are approximately 10 times safer than human-driven vehicles. Current autonomous systems are advanced driver assistance systems and require responsible use. The acceptance of autonomous vehicles by the public is a sociological issue that depends on factors such as perceived safety and trust. The future of transportation will involve connected autonomous vehicles that communicate with each other and traffic infrastructure. The safety and effectiveness of autonomous systems depend on the quality and diversity of the training data used for machine learning models. News Clips Music
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30698453
info_outline
Ep.29-UNCUT-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect
04/02/2024
Ep.29-UNCUT-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect
Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. When you hear the term "BDC," you may or may not think of John Traver, but you should. Known as the "Grandfather of BDC," John Traver developed an infrastructure on handling sales BDC in 1990. He even coined and trademarked the name. Bob Gower was the General Manager of a Toyota Dealership, ten years strong when he became a customer of Traver. And he was so impressed with what John was doing that he left that dealership to work for Traver in 1995. Summary In this conversation, Bob Gower, COO of Traver Connect, discusses the evolution of the Business Development Center (BDC) and the rise of pickup and delivery in the automotive industry. He shares insights into the challenges and opportunities of implementing pickup and delivery services, as well as the changing customer expectations in the post-COVID era. Gower emphasizes the importance of experience and the need for innovation in the automotive industry. He also discusses the role of technology and the option of outsourcing as a solution for dealerships. The conversation explores the challenges and opportunities of implementing pickup and delivery services in the automotive industry. It emphasizes the importance of scalability and finding resources to quickly achieve the level of expertise and efficiency of established players. The discussion delves into the logistics and outreach involved in pickup and delivery, highlighting the need for effective communication and scheduling. The role of technology in enhancing the customer experience is explored, with a focus on the importance of personal interaction and trust. The conversation also touches on the challenges of managing the move and ensuring smooth operations throughout the service process. The significance of status updates and communication in customer satisfaction is emphasized, along with the need for dealerships to invest in technology and streamline processes. The conversation concludes with a discussion on the importance of retention and loyalty in the automotive industry, and the potential for pickup and delivery services to drive customer loyalty and increase profitability. Takeaways The birth of the Business Development Center (BDC) revolutionized the automotive industry by providing a structured process for handling sales and customer communication. Pickup and delivery services have become increasingly important in the automotive industry, especially in the post-COVID era, as customers expect convenience and personalized experiences. Dealerships face challenges in implementing pickup and delivery, including scalability, integration with sales departments, and the need for performance tracking and reporting. Outsourcing pickup and delivery can be a viable solution for dealerships that lack the infrastructure or resources to handle it in-house. The automotive industry needs to embrace innovation and adapt to changing customer expectations in order to stay competitive and maximize customer retention. Scalability and finding resources are key challenges in implementing pickup and delivery services. Effective communication and scheduling are crucial for successful pickup and delivery logistics. Technology enhances the customer experience but personal interaction and trust are still essential. Status updates and communication play a significant role in customer satisfaction and retention. Chapters 00:00 Introduction and Background 02:15 The Birth of BDC 03:21 The Evolution of Traver Connect 04:28 The Rise of Pickup and Delivery 07:06 Challenges in Implementing Pickup and Delivery 10:20 Changing Customer Expectations 11:48 The Role of Third-Party Apps in Mobile Repair 14:40 Outsourcing Pickup and Delivery 20:22 The Need for Innovation in the Automotive Industry 23:47 The Role of Technology in Pickup and Delivery 24:23 Outsourcing as a Viable Solution 27:42 The Importance of Process and Execution 29:15 Scalability and Resources 30:12 Logistics and Outreach 32:12 Customer Experience and Technology 33:39 Managing the Move 34:37 Status Updates and Communication 36:24 Logistics and Chaos 37:20 Retention and Loyalty 38:35 Learning from Others 39:02 Dealer Response to Pickup and Delivery 40:00 Convenience and Customer Feedback 41:27 Customer Experience and Relationship Management 42:13 Technology as an Enabler 44:11 Customer Experience and Convenience 45:37 Customer Loyalty and Retention 46:33 Creating a Seamless Process 47:31 Convenience and Pickup and Delivery 48:25 Convenience and Customer Expectations 50:02 Independents and Pickup and Delivery 51:21 Customer Convenience and Independence 52:03 Creating Reciprocal Solutions 53:08 Service as a Profit Center 54:40 Video MPI and Customer Trust 56:20 Service as a Revenue Opportunity 59:09 Retention and Loyalty as Goals 01:00:07 Service as the Biggest Opportunity 01:02:31 Retaining Customers and Service Profitability SuperClip Links: Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30581403
info_outline
Ep.29-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect
04/02/2024
Ep.29-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect
Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. When you hear the term "BDC," you may or may not think of John Traver, but you should. Known as the "Grandfather of BDC," John Traver developed an infrastructure on handling sales BDC in 1990. He even coined and trademarked the name. Bob Gower was the General Manager of a Toyota Dealership, ten years strong when he became a customer of Traver. And he was so impressed with what John was doing that he left that dealership to work for Traver in 1995. Summary In this conversation, Bob Gower, COO of Traver Connect, discusses the evolution of the Business Development Center (BDC) and the rise of pickup and delivery in the automotive industry. He shares insights into the challenges and opportunities of implementing pickup and delivery services, as well as the changing customer expectations in the post-COVID era. Gower emphasizes the importance of experience and the need for innovation in the automotive industry. He also discusses the role of technology and the option of outsourcing as a solution for dealerships. The conversation explores the challenges and opportunities of implementing pickup and delivery services in the automotive industry. It emphasizes the importance of scalability and finding resources to quickly achieve the level of expertise and efficiency of established players. The discussion delves into the logistics and outreach involved in pickup and delivery, highlighting the need for effective communication and scheduling. The role of technology in enhancing the customer experience is explored, with a focus on the importance of personal interaction and trust. The conversation also touches on the challenges of managing the move and ensuring smooth operations throughout the service process. The significance of status updates and communication in customer satisfaction is emphasized, along with the need for dealerships to invest in technology and streamline processes. The conversation concludes with a discussion on the importance of retention and loyalty in the automotive industry, and the potential for pickup and delivery services to drive customer loyalty and increase profitability. Takeaways The birth of the Business Development Center (BDC) revolutionized the automotive industry by providing a structured process for handling sales and customer communication. Pickup and delivery services have become increasingly important in the automotive industry, especially in the post-COVID era, as customers expect convenience and personalized experiences. Dealerships face challenges in implementing pickup and delivery, including scalability, integration with sales departments, and the need for performance tracking and reporting. Outsourcing pickup and delivery can be a viable solution for dealerships that lack the infrastructure or resources to handle it in-house. The automotive industry needs to embrace innovation and adapt to changing customer expectations in order to stay competitive and maximize customer retention. Scalability and finding resources are key challenges in implementing pickup and delivery services. Effective communication and scheduling are crucial for successful pickup and delivery logistics. Technology enhances the customer experience but personal interaction and trust are still essential. Status updates and communication play a significant role in customer satisfaction and retention. SuperClip Links: Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30580978
info_outline
Ep.28-UNCUT-Right Moves: How A Change In Scenery Led To Helping A Legacy Dealership Up Their Customer Convenience w/Richard Lupo at Apple Tree Honda/Acura
03/19/2024
Ep.28-UNCUT-Right Moves: How A Change In Scenery Led To Helping A Legacy Dealership Up Their Customer Convenience w/Richard Lupo at Apple Tree Honda/Acura
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. For , the Asheville area of Western North Carolina started out as a great place for he and his family to visit. But it later became something more for the Lupos than just a yearly getaway destination. And after a serendipitous encounter with one of the most storied dealerships in the area, a decision was made. Richard says that Apple Tree's reputation preceded itself as being one of the few Honda dealerships under the same ownership for over fifty years. And this reputation gave Richard peace of mind when moving his family to North Carolina. What We Talk About: Richard's background and move to North Carolina Apple Tree Honda/Acura's Legacy The Caretaker Headwinds/Where The Industry Is Currently Apple Tree's eighteen month makeover Reynolds & Reynolds/Video MPI/Perception vs Independents Who's Paying For These Marble Floors? The Need To Market & Educate The Customer EVs/Preparing For Them Dealers Cannot Lose EV Service To Aftermarket Convenience-No Appt The Future Of Dealerships with Autonomous Vehicles
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30424713
info_outline
Ep.28-Right Moves: How A Change In Scenery Led To Helping A Legacy Dealership Up Their Customer Convenience w/Richard Lupo at Apple Tree Honda/Acura
03/19/2024
Ep.28-Right Moves: How A Change In Scenery Led To Helping A Legacy Dealership Up Their Customer Convenience w/Richard Lupo at Apple Tree Honda/Acura
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. For , the Asheville area of Western North Carolina started out as a great place for he and his family to visit. But it later became something more for the Lupos than just a yearly getaway destination. And after a serendipitous encounter with one of the most storied dealerships in the area, a decision was made. Richard says that Apple Tree's reputation preceded itself as being one of the few Honda dealerships under the same ownership for over fifty years. And this reputation gave Richard peace of mind when moving his family to North Carolina. What We Talk About: Richard's background and move to North Carolina Apple Tree Honda/Acura's Legacy The Caretaker Headwinds/Where The Industry Is Currently Apple Tree's Eighteen Month Makeover Reynolds & Reynolds/Video MPI/Perception vs Independents Who's Paying For These Marble Floors? The Need To Market & Educate The Customer EVs/Preparing For Them Dealers Cannot Lose EV Service To Aftermarket Convenience-No Appt The Future Of Dealerships with Autonomous Vehicles Music:
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30424618
info_outline
Ep.27:An Attention To Detail & Training Without Disruption: Meet Visperio (With Tom Fennen & Kyle Newsom)
03/05/2024
Ep.27:An Attention To Detail & Training Without Disruption: Meet Visperio (With Tom Fennen & Kyle Newsom)
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. When Tom Fennen, Kyle Newsom and Vic Keller launched in December of last year, they did so, realizing that the typical training approach wasn't focused on empowering and leading people to long-term success. So they created a new method that sought out to avoid disrupting the service drive and provide practical and tactical daily solutions that were tailor made to the individual's skill set and learning style. The guys spent a year developing a people-first solution to the shortcomings seen in many training courses today, making sure that every detail was just right before delivering Visperio to the world. Meet . What We Talk About: How Visperio Came About The Impetus To Do Something Different People First-Where Did That Come From? What's In The Name? Who Needs Visperio? The Onboarding Box/Attention To Detail Customer's First Call To Visperio-Then What? The Difference Between Kind & Nice/Coach In The Moment How Visperio Would Work With Other Services Such As InteliChek Closing Thoughts/Basis Of Visperio's Training Music
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30193978
info_outline
Ep.27 UNCUT:An Attention To Detail & Training Without Disruption: Meet Visperio (With Tom Fennen & Kyle Newsom)
03/05/2024
Ep.27 UNCUT:An Attention To Detail & Training Without Disruption: Meet Visperio (With Tom Fennen & Kyle Newsom)
Want to add strategic pricing to your marketing tool box? Go to or call 877-827-7273 and ask about our Series! contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. When Tom Fennen, Kyle Newsom and Vic Keller launched in December of last year, they did so, realizing that the typical training approach wasn't focused on empowering and leading people to long-term success. So they created a new method that sought out to avoid disrupting the service drive and provide practical and tactical daily solutions that were tailor made to the individual's skill set and learning style. The guys spent a year developing a people-first solution to the shortcomings seen in many training courses today, making sure that every detail was just right before delivering Visperio to the world. Meet . What We Talk About: How Visperio Came About The Impetus To Do Something Different People First-Where Did That Come From? What's In The Name? Who Needs Visperio? The Onboarding Box/Attention To Detail Customer's First Call To Visperio-Then What? The Difference Between Kind & Nice/Coach In The Moment How Visperio Would Work With Other Services Such As InteliChek Closing Thoughts/Basis Of Visperio's Training
/episode/index/show/65b5b2c5-c254-42bf-ab79-450ed0258f75/id/30194253