How Memorial Hermann Uses AI to Redesign Patient Experience
Release Date: 12/02/2025
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info_outlineHow is one of the largest health systems in Texas using AI to transform patient experience?
This episode of The Modern Customer Podcast explores how Memorial Hermann Health System is applying AI, predictive analytics, and digital tools to redesign care for millions of patients across Houston. The conversation features Alex Greengold, Chief Consumer Experience Officer at Memorial Hermann, who brings previous CX leadership experience from AOL and DISH, where he earned multiple J.D. Power awards.
Watch the full conversation to see how AI, smart design, and culture are reshaping the future of care.
đź”— Learn more about Memorial Hermann: http://www.memorialhermann.org/
đź”— Connect with Alex on LinkedIn: https://www.linkedin.com/in/alexgreengold/
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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