Adobe Summit: Virgin Atlantic’s AI Concierge and the Future of Travel
Release Date: 04/22/2026
How Insta360 Is Helping Creators Capture More Than The Moment
Tech Talks Daily
What happens when a camera company starts thinking less about lenses and specifications and more about how people actually capture and share their lives? In this episode of Tech Talks Daily, I spoke with Max Richter from Insta360 about the company's journey from pioneering 360-degree cameras to building a much broader ecosystem of hardware, software, AI tools, and creator-focused workflows. While many people still associate Insta360 with immersive 360 content, the company has steadily expanded into action cameras, wearable cameras, webcams, creator tools, and enterprise applications that reach...
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How Paradigm4 Is Helping Organizations Remove Hidden AI Bottlenecks
Tech Talks Daily
What happens when a company focused on drug discovery and life sciences encounters a data problem that nobody else seems able to solve? Recorded at the IT Press Tour in Boston, this episode explores the fascinating story behind Paradigm4 and how a challenge in large-scale biomedical research ultimately led to the creation of flexFS, a cloud-native filesystem designed to tackle some of today's biggest data infrastructure challenges. Joining me on the podcast is David Freund from Paradigm4, who shares how the company was originally founded to help scientists work with enormous datasets in fields...
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What Happens Behind The Scenes When Millions Stream A World Cup Match?
Tech Talks Daily
How do you keep millions of people streaming a World Cup match without buffering, outages, or delays? And what happens behind the scenes when a retailer suddenly experiences a surge of traffic during Black Friday or Cyber Monday? Recording this episode at the IT Press Tour in Boston, with the FIFA World Cup dominating conversations across the city, I sat down with Rob Clifford, Vice President of Sales for the Americas at IO River, to discuss one of the least visible but most important parts of our digital world. While most people simply expect websites, streaming platforms, and applications to...
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Cincinnati Open Tennis, Technology, and the Future of Fan Experience
Tech Talks Daily
How do you double the size of a major sporting venue, rebuild its technology foundation, and still deliver a seamless experience for hundreds of thousands of fans? Recording from Cisco Live, I spoke with Robert Nichols, Principal Technical Architect for the Cincinnati Open, about the enormous undertaking behind one of the most respected tournaments in professional tennis. As an ATP Masters 1000 and WTA 1000 event, the Cincinnati Open recently completed a $260 million expansion that increased the campus from 20 to 40 acres, all while working against a deadline that could not be moved. Our...
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Inside Cisco's Plan to Close the Defense Velocity Gap
Tech Talks Daily
How prepared is your organization for threats that move faster than people can respond? At Cisco Live, I sat down with Bhaskar Jayakrishnan, Senior Vice President of Engineering for Cisco Customer Experience, to discuss a reality facing technology leaders everywhere: attackers are increasingly operating at machine speed while many organizations are still relying on processes designed for a very different era. Our conversation explores what Cisco describes as the defense velocity gap and why traditional approaches to patching, remediation, and risk management are becoming harder to sustain as...
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Getac and the Future of Rugged Technology and the Deskless Workforce
Tech Talks Daily
What happens when the technology keeping essential services running fails at the worst possible moment? When most people think about workplace technology, they picture laptops, smartphones, and office software. But for millions of workers maintaining power networks, repairing infrastructure, supporting emergency services, managing transport systems, and operating in remote environments, technology has a very different job to do. It has to work every single time, often in conditions where failure is simply not an option. In this episode of Tech Talks Daily, I speak with Alex Gittins from Getac...
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Why SAP is Betting Big on Voice AI, Robotics and Quantum Computing
Tech Talks Daily
What will the enterprise of the future actually look like, and which technologies deserve attention beyond the hype cycle? In today's episode, I sit down with Yaad Oren, Global Head of SAP Research & Innovation and Managing Director of SAP Labs US, for a fascinating conversation about the technologies that could shape business over the next decade. Leading SAP's global research and innovation efforts, Yaad works at the intersection of academia, startups, venture capital, and enterprise technology, identifying emerging technologies before they reach the mainstream. His team explores...
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Cribl on Why 96% Want Agentic AI But Only 23% Are Ready For it
Tech Talks Daily
What happens when your AI ambitions collide with the reality of your infrastructure? Across boardrooms everywhere, agentic AI has quickly moved from experimental projects to strategic priority. The excitement is easy to understand. Business leaders see opportunities to automate workflows, improve decision-making, and increase productivity. Yet behind the headlines and product announcements sits a less visible challenge that many organizations are only beginning to understand. In this episode of Tech Talks Daily, I speak with Abby Strong, Chief Market Officer and Chief Customer Officer at...
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How Businesses Can Stay Ahead of AI-Powered Attacks
Tech Talks Daily
Can businesses still rely on cybersecurity strategies that were designed for a very different threat environment? In this episode of Tech Talks Daily, I speak with Matt Knell from ESET about why many managed service providers and businesses are being forced to rethink what effective cybersecurity looks like in 2026. As cybercriminals become faster, more sophisticated, and increasingly powered by AI, many of the approaches that once provided reassurance are struggling to keep pace. Matt shares why the idea of "good enough" security is becoming increasingly difficult to defend. While endpoint...
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Why Traditional Cybersecurity Defenses Are Falling Behind
Tech Talks Daily
Have we become so used to data breaches that we no longer stop to think about what they actually mean for the people affected? In this episode of Tech Talks Daily, I speak with Simon Pamplin, CTO at Certes, about why cybercrime remains one of the biggest threats facing businesses and consumers alike. While headlines about ransomware attacks and data breaches appear almost every day, Simon argues that too many organizations are still treating cybersecurity as a technology problem rather than a business risk with real human consequences. Our conversation begins with a simple but powerful...
info_outlineWhat does it actually take to move from AI experiments and pilot projects to real business outcomes that customers can feel?
At Adobe Summit in Las Vegas, I sat down with Neil Letchford, Vice President of Digital Engineering at Virgin Atlantic, to talk about how the airline is doing exactly that. While many organizations are still debating ROI, governance, and where agentic AI fits into the customer journey, Virgin Atlantic has already launched an AI concierge that is actively helping customers book holidays, find answers faster, and create a smoother travel experience from the first search to stepping onboard the aircraft.
Neil shared how a proof of concept built in just two months evolved into a live multi-agent system that now helps customers plan trips, book holidays, and move seamlessly between digital channels and human support when needed. We talked about the importance of “knowledge over data,” why observability and model evaluation matter when deploying AI at scale, and how the team built trust internally by focusing on real customer pain points rather than chasing shiny technology trends.
What stood out most was how Virgin Atlantic has kept its famously human customer experience at the center of every decision. This is not automation for the sake of efficiency. It is about using AI to strengthen relationships, preserve brand personality, and create better outcomes for both customers and the business. From personalized holiday planning to agent-to-agent interactions that may soon redefine travel booking, this conversation offers a practical look at what happens when AI moves beyond theory and starts delivering value today.
If you want to understand what agentic AI looks like in the real world, and why the companies moving early may gain a serious advantage, this is an episode you do not want to miss. What would AI need to do in your business before you would trust it to take the lead?
Useful LInks
- Connect with Neil Letchford
- Learn more about Adobe Brand Concierge
- Check out Virgin AI Concierge
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