0740: Make Each Visit Special
Beyond The Technique Podcast
What does it really take to make every guest visit feel special? In this episode, Kati Whitledge sits down with independent hairstylist Brianna Southern to explore how thoughtful consultations, genuine listening, personalized touches, and memorable events can transform the client experience. Brianna shares why being willing to lead as the expert, ask better questions, and even say no when something isn’t the right fit can build deeper trust and long-term loyalty. You’ll walk away with practical inspiration for creating experiences that feel personal and meaningful—without making them...
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0739: Five Ways to Sell Yourself
Beyond The Technique Podcast
Selling yourself isn’t about being pushy—it’s about helping people see the value, experience, and unique perspective you bring to the table. In this episode, Kati shares five powerful ways to sell yourself: prove your track record, lead with unapologetic conviction, embrace vulnerability, stay visible, and position yourself as an authority. Whether you’re trying to attract new clients, land an opportunity, grow your business, or simply get someone to say yes, these principles will help you build trust and stand out. You’ll walk away encouraged to stop playing small, confidently...
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0738: Unlock Your Team's Performance Potential
Beyond The Technique Podcast
How much should we really trust customer feedback when emotions can change from one moment to the next? In this episode, Kati Whitledge sits down with social scientist, and the CCO for European Wax Center, Katie Mullen to explore the complicated relationship between human emotion, consumer behavior, and the feedback people give businesses. Katie shares why a negative rating may reflect far more than the actual customer experience—and why salon, spa, and beauty business owners need greater context before reacting to every piece of feedback. Tune in to learn how understanding the human behind...
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0737: Surviving A Salon Walkout
Beyond The Technique Podcast
What do you do when your salon experiences a walkout or another devastating team loss? In this episode, Kati shares one of the biggest lessons she learned through her own salon walkouts: give yourself space to feel the emotions, but don’t stay there—you have to take action. She also explores the important line between being vulnerable with your team and placing an emotional burden on them that isn’t theirs to carry. Most importantly, Kati reminds salon owners why relationships with other owners are essential for surviving—and ultimately thriving through—the very best and very hardest...
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0736: Our Top Industry Threat, with Terra Harvell
Beyond The Technique Podcast
The beauty industry is facing a serious threat as rising student-loan defaults expose the gap between cosmetology education and sustainable career success. Kati welcomes back Terra Harvell, founder and CEO of Harper Ellis Hair Co. and Strata Salon Systems, to explore why business acumen, financial literacy, and proven career pathways must become part of every stylist’s education. Terra shares candid advice for emerging stylists and challenges salon owners to build profitable businesses that create lasting wealth and meaningful opportunities for their teams. Tune in to discover why getting...
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0735: How to Communicate and Lead Rebels
Beyond The Technique Podcast
Are you someone who naturally resists structure, expectations, or doing things simply because “that’s how it’s done”? In this episode, Kati explores how our natural tendencies can become strengths or stumbling blocks, especially when independence and rebellion keep us from meeting the standards we’ve set for ourselves. You’ll learn why looking to the proven success of others doesn’t mean sacrificing your individuality, and how experimentation can help you discover what actually works for you. Whether you’re an entrepreneur, innovator, change agent, or independent thinker, this...
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0734: Four Signs You're Ready for A Salon Mentor
Beyond The Technique Podcast
Are you facing the same team challenges, relying on AI for business answers, or feeling exhausted from making every decision alone? Award-winning salon owner and mentor Celene Dupuis reveals four clear signs that it’s time to seek guidance—and why coaching should be the last investment you cut when business gets tough. She and Kati discuss navigating seasons of rebuilding, strengthening salon systems, understanding your finances, and surrounding yourself with people who can help you reach the next level. Tune in for an honest conversation that will help you identify what’s holding you...
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0733: Three Ways to Be Less Timid
Beyond The Technique Podcast
Courage isn’t something you’re born with—it’s something you build through practice. In this episode, Kati shares three powerful ways to become less timid: take action before you feel confident, intentionally increase your tolerance for rejection, and get clear about what you want so you can ask for it directly. Through relatable examples for salon owners, leaders, and hairstylists, you’ll learn how courageous action can transform everything from difficult conversations and price increases to rebooking, retail recommendations, and career opportunities. If fear of criticism,...
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0732: Holiday Marketing Ideas that Work!
Beyond The Technique Podcast
Ready to make this holiday season your most profitable one yet? In this festive episode of Beyond the Technique, host Kati Whitledge catches up with marketing guru Kayla Morgan from Imaginal Marketing Group to unpack strategies that actually drive revenue for salons and spas. Kayla spills all the insider secrets on how to boost cash flow using high-converting retail bounce-backs, interactive "spin-the-wheel" prize games, pre-booking incentives, and VIP-only gift card promotions that protect your bottom line. She also shares actionable tips on hosting memorable holiday open houses, driving...
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0731: Your Past Predicts Your Future
Beyond The Technique Podcast
Your future isn’t shaped by what you want—it’s shaped by the behaviors you repeat today. In this episode, Kati explains how your patterns are more predictive than your plans and why meaningful transformation requires personal accountability, patience, and consistent action. You’ll learn how to interrupt destructive patterns, create “if-then” responses for predictable triggers, and design an environment that supports the person you want to become. Your past may predict your future, but your past starts today—and one new decision can begin changing your entire direction. ...
info_outlineAre you someone who naturally resists structure, expectations, or doing things simply because “that’s how it’s done”? In this episode, Kati explores how our natural tendencies can become strengths or stumbling blocks, especially when independence and rebellion keep us from meeting the standards we’ve set for ourselves. You’ll learn why looking to the proven success of others doesn’t mean sacrificing your individuality, and how experimentation can help you discover what actually works for you. Whether you’re an entrepreneur, innovator, change agent, or independent thinker, this conversation will challenge you to stay open-minded, try before you dismiss, and make choices that move your career and life forward.
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