Ep:011 - Claim Cycle Time As it Relates To a Bunch of Things!
Release Date: 10/02/2018
An Unfiltered Conversation About The Challenges of Being a Carrier in Florida
Journey to Insurance Nirvana
In this episode we invited Brad Robinson back to the show. Brad's our Water Damage Mitigation specialist. For the next 26 minutes we go deep into issues most people don't want to talk about, much less dissect. We learned something new... We need to dedicate at least a couple of hours to this topic. Working on it! Enjoy!
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FNOL - More Art Than Science!
Journey to Insurance Nirvana
In this episode David and I get into why the current FNOL process needs an overhaul and the best ways, traps, and issues we will encounter when doing so! Enjoy!
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Ep: 022 – The Three Things That Every Insurer, Big or Small, Can't Live Without!
Journey to Insurance Nirvana
In this episode we breakdown the 3 elements carriers must have in order to only grow but to stand out in the marketplace. As the industry is poised to expand in 2019, changes in both technology and human capital, and carriers ability to adapt to these changes, will determine who will have the bigger impact on the consumer. Enjoy! Claudio Alegre @claudioalegre
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Ep: 021 – Let's Not Forget the CMO
Journey to Insurance Nirvana
A quick slip on my end... I introduced this show as episode 20 when in fact is number 21. Today we touch on why we love to geek out with CMOs on the topic of how a better processed claim, with complete transparency and inclusion, can make their jobs much more meaningful in the long run. When you have an inclusive way of looking at the world, everyone benefits exponentially! Enjoy Claudio Alegre @claudioalegre
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Ep: 020 - Advantages of Replacing CSRs with Adjusters at FNOL
Journey to Insurance Nirvana
In this episode David does a deep dive into this topic, and why it's such a phenomenally simple and good idea for carriers to implement. It's a short rant on the topic, and I would love to her your thoughts on it! Enjoy, Claudio Alegre @claudioalegre
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Ep: 019 - Managing a Tech Team When You Know Squat About Tech!
Journey to Insurance Nirvana
In this episode we get into... Why insurers must not be afraid of embracing the gig economy. How to manage a team of developers when you know diddly squat about tech...and, Spending more time with your Mom! Enjoy!
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Ep: 018 - How To Avoid the Silent Costs of Water Damage Restoration
Journey to Insurance Nirvana
Today Brad Robinson, our water damage restoration and mitigation analytics specialist, joins us for a sizzling conversation about the ins and outs of the water restoration process. Enjoy!
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Ep: 017 - Why Does it Take So Long to Process a Claim?
Journey to Insurance Nirvana
In this Episode we talk about: What happiness looks like for big insurance. Why does it take so long to process claims... and Why we're bringing Hollywood to the insurance industry! Enjoy!
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Ep: 016 - Scaling Humans in the Claims Process
Journey to Insurance Nirvana
In this episode: We breakdown our process to leverage human capital for the benefit of the Carrier, the policyholder, and the adjuster. We address the total devastation caused by the California wildfires and what its impact on the industry. And... Why turning all your ULAE into ALAE is totally possible when using the right workflow solution! Enjoy!
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Ep: 015 - Barriers to Digital Transformation
Journey to Insurance Nirvana
In this episode we get into: The barriers to digital transformation insurance carriers are currently facing. The importance of integrating your workflow solution onto your CRM - Big Topic! And... Why claims and drinking out of a firehose are so similar! Enjoy :-)
info_outlineToday Frank Figueredo, head of our claims department, stops by and sheds some light on how claim cycle time relates to AOBs, PA reps, and attorney reps.
It's an interesting episode if you like to geek out on claims handling topics.
Enjoy!