We're from Flatbush Brooklyn
Colony Confidential
Did you hear the Flatbush Brooklyn was just recognized as the Coolest city in the world! That's all we needed to hear this week! So now, we reintroduce ourselves and our Brooklyn origin stories. Join Ed and Joe as they start a discussion on cash (wow! this certainly as aged since it's first release in 2018) and go into the joys, bumps and bruises along the way growing up in Brooklyn. Ed shares some incredible Brooklyn history with stories of how their days were spent pre-TV and we get a tour through his entrepreneurship journey which he started at around six year of age....
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Beyond Basic Training: Building a Customer Service Team that Rocks
Colony Confidential
Hey there, customer service warriors! This Colony Confidential episode is your survival guide to turning those angry phone calls into happy goodbyes. Alongside Margaret Garcia from Grit PPO we’re upgrading our communications. First off, gotta train your troops! Just like you wouldn't send a rookie soldier into battle unarmed, don't throw a new CSR to the wolves. Good training builds confidence, and that's your secret weapon against grumpy customers. Speaking of weapons, empathy is the ultimate customer service superpower. Imagine being able to see things from a customer's...
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Level Up Your Phone Calls Again: AOPC 2.0 with Grit PPO's Margaret Garcia
Colony Confidential
We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two! Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the latest AOPC strategies for 2024 and beyond. We'll revisit core concepts, unpack new industry trends impacting customer calls, and answer burning questions submitted by YOU, the listeners. Here's what you'll gain: Fresh AOPC tactics to elevate your phone interactions. Strategies for navigating the...
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Unlocking AI Secrets: Your Essential Guide to Pest Control Success
Colony Confidential
Whether you're a pest control veteran or someone passionate about the convergence of technology and industry, this episode equips you with the knowledge to leverage AI for unparalleled success. Tune in and empower yourself with the knowledge and tools to revolutionize your daily operations. We invite you to join us and stay ahead of the curve as we discuss the evolving landscape of AI in pest control. Get a glimpse into what the future holds and how you can position yourself for success.
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Catching up with the Sheehans
Colony Confidential
It's been a busty few weeks around here and now - it's holiday time! Come listen in as Ed and Joe catch up for the first time in weeks. Topics include the recent shows and events, Ed's recent travels, a meeting with NYC's much talked about rat czar.
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Pest World 2023 Pre Game
Colony Confidential
Ed and Joe are preparing for an incredible few days in Hawaii for Pest World 2023. Hoping to make new friends and see some of the old ones too. We can't wait to see what's new and come back here to share it all with you!
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Boosting Pest Control Efficiency: Your Key Starting Point
Colony Confidential
Optimizing efficiency in pest control is an ongoing process. Today we are taking a look at what's been working for Valerie Cruzado in the business she owns and operates in Georgia. Join us as we explore various strategies to streamline scheduling, optimize routes, and harness the latest technology and tools for enhanced productivity. Discover how to minimize downtime and increase the effectiveness of your pest control teams, whether you're a seasoned pro or just starting in the industry. And most importantly implement the strategies and tips you've learned today, and you'll be well...
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Navigating Chat GPT and Artificial Intelligence for Pest Control
Colony Confidential
Don't miss out on the latest insights from Colony Confidential! Join us as we explore the impact of AI and chat GPT in pest control with Lorne Sederoff and James Rocker. Today the return with even more practical insights and tips to help you utlize today's tools in an easy to understand way. If you're not sure how A.I can help you, or you're afraid to find out. This is just the episode for you. These guys break things down in a way that Ed Sheehan can understand! We even have some fun when we put Chat GPT to the test with a poem request. Listen in and let us...
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Beyond the Buzz. The Impact of A.I. on Pest Control
Colony Confidential
We start this season off with a bang. We wanted to delve into the realm of artificial intelligence (AI) and its profound impact on the pest control industry. We were lucky enough to have Lorne Sederoff from Search Kings and James Rocker from Nerds that Care join us to talk about how AI can enhance efficiency, automate tasks and help you do more in less time. If you've been hearing a lot about AI but aren't really sure how this applies to you and your business, this is your sneak peak and a great way to learn how you could be using this technoology today. Tune in for a...
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Productivity Hacks for PMP's with GPS Trackit
Colony Confidential
In this episode of Colony Confidential, GPS Trackit's Jeff Allsop and fellow PMP Valerie Crudo from Protective Pest Solutions share their top productivity hacks for pest management professionals. From automations and routing to maintenance, they cover it all. If you're operating a business with even a few trucks on the road, you will learn how to streamline your processes and maximize your time with their expert tips. Tune in for an insightful conversation that will help you take your pest management business to the next level.
info_outlineCut the Cowmuffins and Quit acting like a Happy Ending! This episode gives a quick intro into the world of Working at Sensitive Accounts - think hospitals, daycare centers and zoos. Keys to your Success:
Focus on Customer Service
Know about the latest pitfalls in the Bidding Process
Get clear and specific about Contracts