How the AAA's AI Arbitrator is Transforming Dispute Resolution: Inside the Innovation with AAA COO and CRO Frank Rossi
Release Date: 12/04/2025
How the AAA's AI Arbitrator is Transforming Dispute Resolution: Inside the Innovation with AAA COO and CRO Frank Rossi
The AAAi Podcast
The American Arbitration Association (AAA) launched its AI Arbitrator in November 2025, and AAAi Podcast hosts Bridget McCormack and Zach Abramowitz sit down with Frank Rossi, AAA COO and CRO, to take listeners inside the project. They explore how the AAA’s legacy of trust, neutrality, and innovation shaped the development of the AI Arbitrator, and why the AAA was uniquely positioned to build the AI Arbitrator. Together they share a behind the scenes look at how the system was developed, the testing and safeguards built into it, and how Frank’s skepticism shifted to conviction about the...
info_outline
Dioptra Cofounder and Chief Product Officer Farah Gasmi
The AAAi Podcast
What if the real ROI of legal AI isn’t efficiency, but lawyer happiness? Bridget McCormack and Zach Abramowitz talk with Farah Gasmi, cofounder and Chief Product Officer of Dioptra, about making contracts less painful with AI. Farah shares how Dioptra helps lawyers get “in the zone,” why usable outputs matter more than speed, and how partnering with the AAA adds the trust lawyers need to rely on AI. Social Handles
info_outline
AAA Chief Marketing Officer Michael Joseloff
The AAAi Podcast
Recorded live at Legalweek 2025 back in March, this episode asks a simple question: What happens when a veteran of CBS, Paramount, and Fortune steps into the world of arbitration? Bridget and Zach talk with AAA’s new CMO Michael Joseloff about why legal’s “business as usual” days are over, what lessons from media’s disruption matter now, and how telling the right story builds trust when half a million disputes cross your desk every year.
info_outline
Podcast host and founder of Creative Lawyers Jennifer Leonard
The AAAi Podcast
In Episode 14 of the AAAi Podcast, Bridget McCormack and Zach Abramowitz sit down with Jennifer Leonard, Chief Innovation Officer at Penn Carey Law and founder of Creative Lawyers. Drawing on her work in legal ethics and education, Jennifer explains why the legal profession does not just need new tools. It needs a new operating system. The conversation covers the limits of traditional training, the role of systems thinking, and how law schools can better prepare lawyers to work with AI while staying grounded in public service.
info_outline
Hence Cofounder and Unruly Author Sean West
The AAAi Podcast
What if the biggest legal risk today is institutional memory loss? Bridget and Zach talk with Sean West, author of Unruly and cofounder of Hence Technologies, about how geopolitical instability, AI disruption, and legal short-termism are converging. He explains why the future of dispute resolution depends on preserving memory, rethinking incentives, and acting before the storm hits. This episode is a wake-up call for legal leaders who want to do more than just react.
info_outline
Professor Richard Susskind
The AAAi Podcast
Bridget and Zach talk with Richard Susskind about his new book, How to Think About AI, and what AI means for the future of courts, lawyers, and justice. Richard challenges the legal profession’s deep resistance to change and asks: what if access to justice mattered more than preserving legal work as we know it? LinkedIn: X Amazon Website:
info_outline
Hebbia.ai Head of Legal Vertical Ryan Samii
The AAAi Podcast
What if lawyers didn’t have to settle for chatbots? Bridget and Zach talk with Ryan Samii, Head of Legal at Hebbia.ai, about building the AI infrastructure legal teams actually want. He explains why Hebbia ditched chat for a grid—and how acting fast beats waiting for perfect. This episode is a playbook for smart risk, bold design, and legal teams who don’t wait to get started.
info_outline
From Podcast Guest to Strategic Partner: Clearbrief Founder and CEO Jacqueline Schafer
The AAAi Podcast
Bridget and Zach talk with Clearbrief Founder and CEO Jaqueline Schafer. In this episode of The AAAi Podcast, we trace how a podcast conversation turned into a strategic partnership. It’s a case study in building trust, piloting with purpose, and quietly rewriting what it means to be the global authority in dispute resolution.
info_outline
Helton Law Group Founder and CEO Carrie McLain and Newcode.ai Founder and CEO Maged Helmy
The AAAi Podcast
Bridget and Zach talk with Maged and Carrie about building legal AI that actually works. Maged shares how Newcode was designed to meet the realities of practice - modular, secure, and deployed where the data lives. Carrie explains how her firm is built to empower clients to solve problems themselves, even if that means working herself out of a job.
info_outline
David Lat, Founder Original Jurisdiction
The AAAi Podcast
Bridget and Zach talk with David Lat, founder of Original Jurisdiction and Above the Law. David shares what lawyers’ lawyers are saying about AI, regulatory challenges, client demands, and their impact on the future of law and dispute resolution.
info_outlineThe American Arbitration Association (AAA) launched its AI Arbitrator in November 2025, and AAAi Podcast hosts Bridget McCormack and Zach Abramowitz sit down with Frank Rossi, AAA COO and CRO, to take listeners inside the project. They explore how the AAA’s legacy of trust, neutrality, and innovation shaped the development of the AI Arbitrator, and why the AAA was uniquely positioned to build the AI Arbitrator.
Together they share a behind the scenes look at how the system was developed, the testing and safeguards built into it, and how Frank’s skepticism shifted to conviction about the potential of AI to transform alternative dispute resolution.