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Ep. 02 - The Disappearing Website: Retail's Next Frontier with Liesel Walsh

Release Date: 08/20/2025

Ep. 09 - Beyond September: Starting Your Peak Strategy Early with Dylan Telford

The Commerce Order: Powered by KIBO

Dylan Telford, the Head of Order Operations at Aries Solutions, breaks down the essential strategies for peak retail readiness. Drawing from over 20 years of hands-on experience in retail operations and strategy, Dylan explains why preparing for the holiday rush is a year-round commitment rather than a last-minute scramble. The conversation explores the critical need for cross-functional ownership and the power of using real-time data to drive decisions. Dylan shares innovative approaches to staffing, such as on-call models and neurodiverse hiring, while highlighting the hidden...

Ep. 08 - From ERP to OMS: B2B's Digital Shift with Jayme Reynolds

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Jayme Reynolds, Director of AI and Commerce Partnerships at Grid Dynamics, discusses his unique role as a "Chief Dot Connector," emphasizing the importance of connecting people and ideas to solve complex business and technology problems. He highlights Grid Dynamics as an engineering company and systems integrator that works closely with IT organizations to assess and recommend the right technologies for clients. The conversation delves into the evolving landscape of B2B commerce. Jayme notes that B2B buyers now expect the same seamless e-commerce experience as B2C consumers, including the...

Ep. 07 - Headless vs. Composable: The Lego Analogy, SI Lock-in, and The MACH Alliance's Evolution with Sonja Keerl

The Commerce Order: Powered by KIBO

Sonja Keerl, one of the original founders of the MACH Alliance, joins the show to share her unconventional opinions on technology, ethics, and the future of commerce. By day, Sonja helps B2B SaaS companies with strategy, messaging, and positioning. By night, she is busy creating “Unomundi", a network for children to explore different cultures. The conversation starts with Sonja’s thoughts on how tech professionals have negatively impacted the internet and social media for the next generation. The hosts pivot to Sonja’s role in co-founding the MACH Alliance in 2019, before the start...

Ep.06 - The Power of the Promise: Why Estimated Delivery Dates are Table Stakes with Madhulika Saxena

The Commerce Order: Powered by KIBO

Madhulika Saxena, Product Director at KIBO, discusses the recently launched Estimated Delivery Date (EDD) feature for KIBO’s order management system. This feature allows retailers to provide shoppers with a promised date for when they will receive their items, a capability Madhulika considers "table stakes" in today's retail landscape. She emphasizes the importance of this feature for increasing "add to cart" rates and sales across various retail verticals, including apparel, grocery, and home furnishings. The conversation delves into the complexities behind calculating accurate EDDs....

Ep. 05 - From Manual to Modern: Driving Efficiency with Smart Rules with Rutvee Shah

The Commerce Order: Powered by KIBO

Rutvee Shah, Director of Product at KIBO, discusses the exciting new rules management feature recently launched for KIBO’s order management platform. She emphasizes that this feature provides clients with enhanced control and agility, allowing them to define, configure, and enforce business logic without needing engineering changes. This means businesses can automate decisions, adapt quickly, and align with changing customer expectations more effectively. The initial rollout of rules management focuses on three high-impact areas: customer return policy rules, safety stock management, and B2B...

Ep. 04 - AI, Experimentation, and the Mindset Shift for Modern Commerce with Lauren Livak

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Lauren Livak Gilbert, a leader at the Digital Shelf Institute, discusses the need for a fundamental shift in how businesses operate to align with modern consumer shopping habits. She challenges the traditional question of where e-commerce should sit within an organization, advocating instead for a complete re-evaluation of organizational structures and processes. The conversation highlights key principles for the "org of the future," including joint leadership across sales and marketing functions to ensure shared goals and accountability. This approach aims to eliminate internal friction and...

Ep. 03 - Beyond EDI: Modernizing Dropship and Marketplaces for Growth with Sachin Sharma

The Commerce Order: Powered by KIBO

Sachin Sharma, KIBO’s Chief Product Officer, discusses the strategic importance and practical applications of KIBO’s new dropshipping and marketplace services. He emphasizes how these offerings are not merely new features but fundamental extensions of business models, designed to help retailers expand their product assortments and drive revenue. The conversation delves into the distinction between dropshipping and marketplace models. Dropshipping involves KIBO’s clients listing third-party products on their websites, controlling pricing and promotions, with the trading partner fulfilling...

Ep. 02 - The Disappearing Website: Retail's Next Frontier with Liesel Walsh

The Commerce Order: Powered by KIBO

Liesl Walsh, a digital retail transformation pioneer, explores the dynamic shifts in the shopping landscape, from fast fashion to immersive retail experiences. Drawing from her extensive experience with retail giants like Gap Inc. and Restoration Hardware, Liesl offers valuable perspectives into how e-commerce is redefining consumer habits, particularly for time-pressed parents. The conversation examines the rapid rise of fast fashion brands like Shein and Temu, highlighting their innovative customer engagement tactics and the sustainability challenges they pose. Liesl also discusses the...

Ep. 01 - Beyond the Purchase: Driving Culture Through Commerce with Elizabeth Schmidt

The Commerce Order: Powered by KIBO

Elizabeth Schmidt, Head of Marketing at Future Commerce, unpacks the evolving landscape of digital marketing and retail. She highlights the increasing trend of "accessorizing accessories," from designer handbags adorned with plush charms to Stanley mugs sporting fatigue wraps. Elizabeth connects these trends to a broader cultural shift where consumers actively co-create brand narratives, often through digital communities. The conversation explores the concept of "fourth spaces," defined as the convergence of online communities into in-person gatherings, offering brands unique engagement...

Welcome to The Commerce Order! Powered by KIBO.

The Commerce Order: Powered by KIBO

Deep dive into the evolving world of commerce. This show brings you closer to the future by exploring the latest trends, technologies, and strategies with industry leaders, innovators, and commerce experts. It covers everything from AI's impact on brand narratives and customer loyalty to the tactical challenges of digital transformation and operational efficiency. Hosts Natalija Pavic and Ty Sweet interview a diverse group of guests, including KIBO Commerce employees, partners, customers, and thought leaders. Together, they decode what's next in retail, e-commerce, and order management, moving...

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The conversation examines the rapid rise of fast fashion brands like Shein and Temu, highlighting their innovative customer engagement tactics and the sustainability challenges they pose. Liesl also discusses the growing importance of personalization and technology in improving customer experiences. The discussion further delves into the concept of "distributed commerce," where brand websites are becoming less central as consumers discover products through various channels, including social media and marketplaces. This shift impacts customer data ownership and necessitates new strategies for brands to communicate their value, such as adopting digital product passports for authenticity and supply chain transparency.

Show Highlights:

Examination of fast fashion's impact on retail, focusing on companies like Shein and Temu, their business models, and sustainability concerns.
How personalization and strategic notifications enhance customer experience in modern retail.
Insight into immersive retail experiences and how these experiences transform shopping into an event.
The role of technology and data in enhancing customer engagement and personalization in retail.
The rise of "distributed commerce" and its implications for brand websites and product discovery.
The importance of digital product passports for authenticity and supply chain transparency.

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