Interview with Wendy Hall of USI Insurance Services - 2024 KY SHRM
Release Date: 12/10/2024
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Dana Syme, Director of Client Experience at Incipio Workforce Solutions, joined hosts Jason Heflin, Jamie Swaim, and Molley Ricketts as the first guest at the 2026 Kentucky SHRM Conference. In her role, Dana acts as the bridge between clients, internal teams, and service partners to ensure an outstanding client experience across all operations except invoicing. Core challenges she solves for clients revolve around finding the right talent and keeping employees engaged over time. While organizations often make grand promises during recruitment, retention suffers when the daily workplace...
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File 43: Recorded before a live audience at the Goodwill Opportunity Center in collaboration with LeadWell, File 43 of the Workforce Therapy Files features nurse practitioner Gaby Jaggers discussing the critical intersection of women's health and workplace retention. Jamie Johnson introduced LeadWell’s mission to destigmatize topics like burnout, the sandwich generation, menopause, and fertility in professional settings. Gaby debunked prevalent health myths regarding severe period pain, postpartum recovery, and menopause, noting that 100% of women experience hormonal transitions that...
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File 42: In this episode of the Workforce Therapy Files, hosts Jamie Swaim and Molley Ricketts sit down with Ben Reno-Weber, CEO and Founder of Essential Innovations, to explore how companies can unlock over $60 billion in underutilized federal tax credits and training incentives. Ben explains that while programs like the Work Opportunity Tax Credit (WOTC) can provide employers with up to $2,400 to $9,600 back per eligible hire, less than 1% of small businesses take advantage due to perceived, administrative friction. Essential Innovations removes this barrier by streamlining workflows...
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The Workforce Therapy Files team attended the 2026 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 25 professionals who stopped by our booth. At the 2026 Kentucky SHRM Conference, the Workforce Therapy Files team is broadcasting live as the only podcast at the event. Hosts Jason Heflin (CEO of CrowdSouth), Jamie Swaim (HR Professional at Parcel), and Molley Ricketts (Head Honcho of Incipio Workforce Solutions) are inviting attendees to record quick sessions about the work they do and the problems they solve. This appearance marks the...
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File 36: In this file of Workforce Therapy Files, the hosts spotlight Molley Ricketts, founder and CEO of Incipio Workforce Solutions, and explore her journey building a people-first recruiting firm. Molley shares how her early experiences shaped her belief that hiring should be intentional rather than transactional. The conversation dives into common hiring mistakes, including reactive recruiting and outdated job descriptions. They also unpack the real cost of bad hires and why culture alignment matters more than filling a seat quickly. Molley highlights the overlooked value of...
info_outlineThe Workforce Therapy Files team attended the 2024 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth.
In this segment, we interview Wendy Hall, Employee Benefits Advisor for USI Insurance Services. She helps mid-market organizations discover ways to contain costs and innovative ways to provide employee benefits. We discuss how what employees want from employee benefits and how that’s evolved over the years. Wendy assists organizations to identify and offer the types of benefits that truly add value for the employee. It’s key component of employee recruitment and retention.
To learn more, visit:
Website: https://www.usi.com/
Email: Wendy.Hall@USI.com
Phone: (502) 777-0833
Wendy, thanks for stopping by to speak with us!
That’s where we’ll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We’d love to hear from you.
Need Help Supporting Your Company’s Recruiting and Staffing Goals?
We’re here to help. You can contact us via our individual websites, depending on your specific needs or questions:
· Jamie Swaim, SPHR – www.ParcelKnows.com
· Molley Ricketts – www.IncipioWorks.com
· Jason Heflin – www.CrowdSouth.com
We hope you found this file insightful and helpful. Thank you for listening!
