The Transformative Impact of Acquisition with BCM One’s Mike Nowak
The Bridgecast with Scott Kinka
Release Date: 05/13/2024
Giving Back Through Tech: The Mission of Tech4Change
The Bridgecast with Scott Kinka
In this episode of the Bridgecast, host Scott Kinka sits down with Jasmina Mueller and Brad Dupree to discuss the charitable organization Tech4Change. This organization brings together technology leaders to raise funds for various grassroots charities. During their discussion, they explore the mission behind Tech4Change and the fundraising strategies used, sharing impactful stories from their events. The conversation emphasizes the importance of community engagement and the potential for technology professionals to make a difference through charitable work. is a 501(c)(3)...
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The Future of Communication with Dialpad’s Mike Kane
The Bridgecast with Scott Kinka
Can AI make business communication smarter and sales more human? Scott Kinka and Mike Kane from Dialpad break down the future of AI-driven conversations, tech partnerships, and the power of emotional intelligence in sales. They cover Dialpad’s AI-driven growth, the role of emotional intelligence in sales, and how AI is reshaping customer interactions, security, and global tech partnerships. Tune in for insights on leveraging AI for smarter, more effective communication. is the leading AI-Powered Customer Intelligence Platform that completely transforms how the world works with one...
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2024 Year End Recap - Part Two
The Bridgecast with Scott Kinka
Sometimes, we think that new tech can solve old problems. For instance, can AI help employees be better at processes that don't exist? This is just one of the questions we tackle on this episode of The Bridgecast. In this conclusion to The Bridgecast’s 2024 Year-End series, Scott and Gene discuss key industry trends, reflections on the past year, and predictions for the future. The conversation highlights AI adoption challenges, the importance of human oversight in AI-driven processes, and the evolving nature of IT strategy. Topics discussed in this episode: • How IT budgets are...
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2024 Year End Recap - Part One
The Bridgecast with Scott Kinka
According to Sun Tzu, energy without strategy is chaos. This sentiment has never been more appropriate today, particularly concerning IT strategy and discussions around AI. In this year-end episode of The Bridgecast, Scott reflects on a monumental year for Bridgepointe Technologies and the broader IT industry. The conversation explores key themes that dominated the year, including AI governance and its impact on business strategy, the evolving role of IT leaders, and lessons from C-suite executives featured on the podcast. Topics discussed in this episode: ...
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ESPN’s CX Transformation: Using AI to Enhance Fan Support with Doug Kramon
The Bridgecast with Scott Kinka
Sports are a profoundly human experience—emotional, visceral, and passionately followed. While AI won’t replace athletes anytime soon, it’s increasingly shaping how fans engage with their favorite teams. In this episode of The Bridgecast, Scott Kinka sits down with Doug Kramon, Head of Customer Care and Fan Support at ESPN, to explore the evolving role of AI in sports customer experience. They discuss how generative AI plays a role in CX transformation and fan support, the power of emotional connections in customer care, and the challenges of balancing automation with human-centric...
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Refining Your 2025 AI Strategy with RapidScale’s Duane Barnes
The Bridgecast with Scott Kinka
A new year often means resolutions and plans for your business. And for 2025, one of those plans is likely focused on literally and figuratively getting your arms around your AI strategy. Making effective use of AI in 2025 means rewinding one whole hype cycle to the early 2020s to big data. That's the last big story we were all talking about. Organization, accuracy, availability, and, of course, security of your data are the essential building blocks for you to build a language model that is serviceable and accurate for your business. It's the core of your AI strategy. In this...
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The Bridgecast Live: Reimagining the Customer and Employee Relationship - Part Two
The Bridgecast with Scott Kinka
How is AI transforming IT leadership? AI solves no problems by itself. But with the proper workflows and systems around it, it drives real-world ROI. Rather than replacing humans, it can enable the next level of cross-functional collaboration. The panel explored AI's role in transforming business processes and IT leadership in part two of the 2024 Bridgepoint Tech Summit episode of The Bridgecast. The discussion focuses on AI’s potential to enhance human performance, streamline workflows, and enable cross-functional collaboration within organizations. The panel emphasizes...
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The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part One)
The Bridgecast with Scott Kinka
Is your business experiencing AI fatigue? Right now, AI is all anyone is talking about…but too many conversations are about tech and innovation when they should be about getting measurable outcomes. In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit 2024, we sat down with thought leaders from Dialpad, Observe AI, Talkdesk, and Vonage so they could share some timely insights on how companies are cutting through the AI hype and making it work. We talk about how AI is transforming customer and employee experiences with some real-life success stories, practical...
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Building Your Personal Brand in the Era of Virtual Meetings with Zoom’s Patrick Kelley
The Bridgecast with Scott Kinka
There are five generations in the workforce today, and every one speaks, communicates, and collaborates differently. You have to meet them all where they are—generally in their homes behind screens. While your personal brand used to be based on how you interacted with people in the real world, now, what happens on screen is your brand, and you need to invest in it. In this episode of The Bridgecast, Scott interviews Patrick Kelley, Distinguished Architect at Zoom, who shares insights on optimizing online meetings and video conferencing. Patrick — also known as — discusses...
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Mentorship Matters: Lessons from a CTO with Performive’s Ryan DiRocco
The Bridgecast with Scott Kinka
Have you ever noticed that being an entrepreneur and an IT leader require nearly the same skills? On this episode of the Bridgecast, Scott sits down with Ryan DiRocco, CTO of . We explore that intersection and how experience and mentorship play critical roles in both realms. We discuss why mentorship is essential—not just when you lack specific skills but even when you think you’ve covered them. It's a lot like using an MSP to deliver a product. Sure, you could go it alone, but sometimes it's worth paying more to avoid costly mistakes. Like an MSP, mentorship can save you time,...
info_outlineOn this episode of The Bridge, I’m joined by Mike Nowak, BCM One’s Chief Revenue Officer. We discuss how the Pure IP acquisition has been transformative for BCM One and much more.
BCM One is a leading global provider of NextGen Communications and Managed Services to IT leaders and channel resellers. BCM One streamlines the complexity of enterprise voice solutions and managed network services. BCM One prides itself on its long-standing client relationships backed by their mission statement, “To Provide a World-Class Experience with Every Human Interaction.” BCM One’s family of brands include: BCM One, SIP.US, SIPTRUNK, SkySwitch, Flowroute and Pure IP.
During our conversation, we discussed why future-proofing communication infrastructure is crucial. We also discussed the market's adoption of Microsoft Teams and Cisco WebEx, the challenges and opportunities of integrating different communication platforms, and other related topics.
Topics covered in this episode:
● How legacy devices and brand loyalty play a role in the decision-making process for businesses choosing between Teams and WebEx.
● How BCMOne offers agnostic solutions that integrate with different platforms.
● Why hybrid environments, where different platforms coexist, are typical in large organizations undergoing business transformations.
● Why managed teams are a valuable service for mid-market organizations.
● How bundling and unbundling of services can have an impact on market share.
● Why automation is a key driver for business process optimization.
● Why the network business has seen changes post-COVID, with a focus on cost optimization and vendor consolidation.
● How network intelligence and access providers are often separate, but can be combined for comprehensive solutions.
Other BCM One Episodes
Swimming in the Whale’s Wake with Geoff Bloss of BCM One
https://bridgepointetechnologies.com/swimming-in-the-whales-wake-with-geoff-bloss-of-bcm-one/
The Bridge Podcast with Mike Nowak from BCM One
https://bridgepointetechnologies.com/the-bridge-podcast-with-mike-nowak-from-bcm-one/
Books
ABOUT MIKE NOWAK
In his role as Chief Revenue Officer, Mike Nowak has revenue generation and sales strategy responsibilities for the BCM One family of brands including BCM One Retail, Pure IP, SkySwitch, SIP.US, SIPTRUNK, and Flowroute. Additionally, Nowak leads BCM One’s sales engineering and sales operations teams, and is responsible for sales integration and go-to-market strategy for all M&A activity. His highly strategic and structured approach—for setting policies; making product, pricing, process, and systems decisions; aligning team skills; and more—has enabled him to successfully integrate nine acquisitions while avoiding cross-over inefficiencies and channel conflict within the different business segments and maintaining a consistently high sales-to-profit ratio.
Nowak was previously the Vice President of Sales at nexVortex, which was acquired by BCM One in 2020, helping build the organization from a small start-up to a growth company validated with over 40 consecutive quarters of revenue growth and recognition on the Inc. 5000 list of fastest-growing companies 10 years in a row. Nowak also held channel sales positions at Aspen Consulting and Bandwidth.com, and he started his career in technical sales at IBM.
Nowak was named to the prestigious list of Channel Chiefs by CRN® in 2022, representing top leaders in the IT channel who excel at driving growth and revenue. He holds a B.A. in Marketing from Michigan State University.
CONTACT MIKE
Web. https://www.bcmone.com/company/leadership/mike-nowak/
LinkedIn. https://www.linkedin.com/in/michael-nowak-7224555/