The Bridgecast Live: Reimagining the Customer and Employee Relationship - Part Two
The Bridgecast with Scott Kinka
Release Date: 12/11/2024
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The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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The Bridgecast Live: Reimagining the Customer and Employee Relationship - Part Two
The Bridgecast with Scott Kinka
How is AI transforming IT leadership? AI solves no problems by itself. But with the proper workflows and systems around it, it drives real-world ROI. Rather than replacing humans, it can enable the next level of cross-functional collaboration. The panel explored AI's role in transforming business processes and IT leadership in part two of the 2024 Bridgepoint Tech Summit episode of The Bridgecast. The discussion focuses on AI’s potential to enhance human performance, streamline workflows, and enable cross-functional collaboration within organizations. The panel emphasizes...
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The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part One)
The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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The Bridgecast with Scott Kinka
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info_outlineHow is AI transforming IT leadership?
AI solves no problems by itself. But with the proper workflows and systems around it, it drives real-world ROI. Rather than replacing humans, it can enable the next level of cross-functional collaboration.
The panel explored AI's role in transforming business processes and IT leadership in part two of the 2024 Bridgepoint Tech Summit episode of The Bridgecast.
The discussion focuses on AI’s potential to enhance human performance, streamline workflows, and enable cross-functional collaboration within organizations. The panel emphasizes that effective AI adoption requires alignment across stakeholders and robust governance policies to mitigate risks like bias and inaccuracy.
Our discussion panel included:
· Nick Slater, Chief Revenue Officer, Dialpad
· Milind Pansare, Vice President of Product Marketing, Observe AI
· Shawn O’Connell, Vice President of Global AI Sales, Talkdesk
· Kristy Thomas, Senior Vice President of Global Channels and Alliances, Vonage
Topics discussed in this episode:
· Why AI should enhance human performance rather than replace it.
· How companies must align cross-functional stakeholders to drive successful AI adoption.
· Why governance and readiness are crucial before implementing AI solutions.
· How AI-driven tools can streamline workflows and improve employee productivity.
· Why knowledge repositories and accurate data are essential for effective AI integration.
· Why personalization and human interaction remain critical for customer satisfaction.
How industry-specific AI applications are gaining traction, with contact centers being a major area of focus.
2024 Live at Tech Summit's Episode Links:
2024 Tech Summit Live Episode Part I
2023 Live at Tech Summit's Episode Links:
2023 Tech Summit Live Episode Part I
2023 Tech Summit Live Episode Part 2
ABOUT THE PANEL
Nick Slater, Dialpad CRO
I am an experienced sales and operations leader with a track record of delivering consistent revenue growth, exceeding targets, improving sales productivity and developing top-tier technology sales and support teams. I have built several global teams from ideation to scale that have sold and supported hundreds of millions of dollars in ongoing revenues.
My previous sales and operations teams built the strategy, charter and infrastructure to take an organization from ~$25M in annual revenues to over $800M in 9 years. We effectively scaled a 100 employee “startup” business unit to a 1,500 employee global leader in the space.
I have a servant leadership philosophy revolving around hiring incredibly passionate, determined and intelligent individuals and providing them with the guidance, resources and autonomy to showcase their abilities most effectively. This has resulted in some of the lowest employee attrition and highest employee trust and engagement scores in my organizations.
LinkedIn. https://www.linkedin.com/in/nick-slater-41113a10/
Shawn O'Connell, Talkdesk Vice President Global AI Sales
Innovative Leader in AI Sales Shawn O'Connell is a distinguished sales executive with extensive experience in AI and technology. As the Vice President of Global AI Sales at Talkdesk, he leads worldwide sales strategies for the Ascend AI Platform. Previously, as SVP of North America Sales at Yellow.ai, Shawn was the driver behind significantly expanded market presence. At Celonis, he played a key role in scaling the Western US HiTech vertical. His tenure at Salesforce was marked by consistent revenue growth and market expansion across Enterprise and Strategic Accounts. Shawn has also excelled in roles at BMC Software, Trace3, and EMC Corporation, building high-performing teams and delivering exceptional results. Shawn is renowned for his strategic vision and commitment to innovation and growth in the technology industry
LinkedIn. https://www.linkedin.com/in/shawn-o-connell-17a27a32/
Milind Pansare, Observe.AI Vice President Product Marketing
Milind Pansare has led marketing and software engineering teams at startups and Silicon Valley icons for 30 years. When not immersed in tech, he grows grapes, makes wine, and prays for snow.
LinkedIn. https://www.linkedin.com/in/milindpansare/
Kristy Thomas, Vonage Senior VP of Global Channel and Alliances
With an unwavering passion for technology and telecommunications, Kristy Thomas is a seasoned expert in driving organizational success. Equipped with extensive knowledge and experience, she empowers businesses to navigate the dynamic technology landscape with confidence.
🚀 Future-Ready Solutions: As a forward-thinking strategist, Kristy is dedicated to helping businesses leverage cutting-edge technologies for operational efficiencies and agility gains. She possesses an innate ability to identify opportunities that drive growth and foster innovation.
💼 Customer-Centric Approach: With a relentless focus on customer experience, Kristy ensures that organizations gain a competitive edge by delivering exceptional service. She understands the power of building strong customer relationships and guides companies in creating meaningful connections.
🔧 Operational Excellence: Armed with her expertise in operations management, Kristy streamlines processes, enhances productivity, and optimizes performance. Her insights enable organizations to adapt swiftly to market changes while maximizing their resources. ✨ Transforming Possibilities into Reality: Known for her visionary mindset, Kristy excels at translating complex technologies into tangible business solutions. She empowers teams to embrace change, embrace innovation, and stay ahead of the curve in this fast-paced digital era.
LinkedIn. https://www.linkedin.com/in/kristy-thomas-bb004a29/