The True Cost of Flexibility: Rethinking Customer Accommodations Ep. #121
Release Date: 11/27/2023
Can I Borrow Your Truck? Ep. #345
Profits with Pajak
When a neighbor asked to “borrow a truck real quick,” it turned into a crash course on boundaries, branding, and the hidden costs of doing favors with business assets. In this episode, John shares a personal story that reveals why lending out your work truck, trailer, or equipment isn’t as simple, or harmless, as it sounds. You’ll learn how to protect your brand, politely say “no” without guilt, and make decisions that safeguard your business reputation. Whether you’ve been in this situation before or it’s just a matter of time, this episode will arm you with the confidence to...
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Inbox Insights: Tools, Tips, & Troubleshooting Ep. #344
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In this Inbox Insights episode, John answers three listener questions about spraying calibration, mulch timing, and a nagging mower no-start issue. Tune in to get practical tips, quick fixes, and John’s emergency equipment checklist to keep your business rolling when things go sideways. Comments and Questions are welcome. Send to Episode Links: Apple Podcast Listeners- Copy and paste the links below into your browser. Upcoming Events: Get your Equip Expo 2025 tickets NOW with promo code PAJAK for only $12.50 Show Partners: Yardbook Simplify your business and...
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Don’t Let DIY Thinkers Rattle You. Respond with Strategy Ep. #343
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What do you do when a lead tells you your price is too high and they can do it themselves for a fraction of the cost? In this episode, John Pajak breaks down how to respond with professionalism, how to start logging these interactions for future insight, and how to turn rejections into a selling strategy. Whether you're new to the game or seasoned in the field, this episode will help you shift your mindset, refine your systems, and strengthen your business long-term. Comments and Questions are welcome. Send to Episode Links: Apple Podcast Listeners- Copy and paste the links...
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Best Bang-for-Your-Buck Herbicides for Cool Season Lawns Ep. #342
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In this rapid-fire Q&A episode, John Pajak breaks down the most cost-effective herbicides for cool season grasses. From broadleaf killers to crabgrass control, you’ll learn which products offer pro-grade results without crushing your profit margins. Heads up for warm season folks: Some of these products can damage or kill Bermuda, zoysia, and St. Augustine so do your homework before you spray. Get ready to spray smarter and save more. Comments and Questions are welcome. Send to Episode Links: Apple Podcast Listeners- Copy and paste the links below into your...
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The $100 Lesson: How the Viper Pit Almost Broke Me! Ep. #341
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In this powerful chapter of The Vacuum Salesman Chronicles, John Pajak shares the brutal story of The $100 Lesson. A defining moment that nearly broke him as a young Kirby vacuum salesman. Tricked by false praise, sabotaged by his own team, and left broke with only 60 cents to his name, John finds hope in an unexpected act of kindness. This raw and emotional episode shows the harsh reality of working in a viper pit, the importance of trusting your instincts, and why true success is earned through action, resilience, and treating others the right way. If you’ve ever felt abandoned,...
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Your Lawn Care Biz Isn’t a Charity! Ep. #340
Profits with Pajak
Are you tired of clients nickel-and-diming you, asking for discounts, and treating your business like a neighborhood favor? In this episode of Profits with Pajak, John gets real about why your lawn care business isn’t a charity and why it’s time to stop apologizing for your prices. Learn how to deal with bargain hunters, set boundaries with confidence, and focus on the clients who actually value your work. You’ll walk away with the mindset and strategies to protect your profits and sanity this season. Comments and Questions are welcome. Send to Episode Links: Apple...
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Don’t Fear the Callback! Your Guide to Fixing Mistakes and Building Loyalty Ep. #339
Profits with Pajak
Callbacks are a fact of life in the green industry—but how you handle them can make or break your business. In this episode of Profits with Pajak, John shares a step-by-step framework for responding to callbacks the right way, turning mistakes into trust-building moments, and putting systems in place to keep repeat issues from cropping up. Whether you’re a solo operator or running a crew, you’ll walk away with practical tips to protect your reputation, delight your clients, and grow your business profitably. Comments and Questions are welcome. Send to Episode Links: Apple...
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Commission Only: My First Sales Job Was a Scam (That Taught Me Everything) Ep. #338
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Before I understood what sales really meant, I was knocking on doors with a roll of bounty towels and a free carpet shampoo offer, trying to sell $1,800 vacuum cleaners to people who never asked for me. In this episode, the first in The Vacuum Salesman Chronicles, I take you back to 1995. I had just graduated high school, I was broke, hungry, and thrown into a commission-only sales job that I didn’t fully understand. I share what that job taught me about pricing, pressure, rejection, and the critical difference between selling to survive and selling to serve. If you’ve ever taken a job...
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The Paschal Sermon of Saint John Chrysostom
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Saint John Chrysostom, Archbishop of Constantinople The Paschal Sermon The Catechetical Sermon of St. John Chrysostom is read during Matins of Pascha. If any man be devout and love God, let him enjoy this fair and radiant triumphal feast. If any man be a wise servant, let him rejoicing enter into the joy of his Lord. If any have labored long in fasting, let him now receive his recompense. If any have wrought from the first hour, let him today receive his just reward. If any have come at the third hour, let him with thankfulness keep the feast. If any have arrived at the sixth hour, let him...
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Snail Mail Goodbyes and YouTube Lawn Lies: Why Are Clients Cancelling? Ep. #337
Profits with Pajak
In this candid episode of Profits with Pajak, John shares a surprising story: ten clients canceled in just ten days—some new, some long-time loyalists. From DIY influence to economic concerns and misinformation from neighbors, John unpacks each cancellation and what it says about client expectations today. Tune in for practical solutions to reduce churn, reinforce value, and protect your business against the rising tide of early-season dropouts. Comments and Questions are welcome. Send to Episode Links: Apple Podcast Listeners- Copy and paste the links below into your browser....
info_outlineIn today’s episode, we're going to unravel a common challenge that many of us are facing — the impact of accommodating customer requests to skip services. We've all been there, bending over backward to keep our clients happy, but at what cost? Stay tuned as we dissect how these well-intended practices have affected our revenues and what we can do as business owners to safeguard our companies moving forward into 2024
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