The Back Office Podcast: Episode #6 - With Tom Parker, Director of Policy and Reimbursement at FHCA.
Release Date: 04/03/2025
The Back Office Show
The latest episode of the LTC BOSS Podcast is here, and it's packed with insights from Tom Parker, Director of Policy and Reimbursement at FHCA. Tom plays a crucial role in supporting long-term care providers, helping them navigate Medicaid, Medicare, budgeting, and managed care challenges, while also shaping legislative policies that impact the industry. Here’s a glimpse of what you’ll learn from this episode: Advocacy that delivers results: FHCA has successfully secured nearly $1 billion in Medicaid rate increases over the past six years, proving that strategic...
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I’m excited to share the latest episode of the Back Office Show (BOSS) podcast! This time, I had the pleasure of sitting down with Julie Thorson, CEO and Head Coach at Friendship Haven. Julie’s leadership philosophy is rooted in coaching, trust, and building a culture where both staff and residents thrive. Here’s a sampling of what you’ll take away from this powerful conversation: Coaching vs. commanding: Julie’s background, growing up with a football coach as a father, shaped her leadership style. She believes that great leaders coach. And if you’re not...
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And we’re back with Episode 3: The Back Office Podcast: Episode #3- With BJ Boyle, CPO Point Click Care Welcome back to The Back Office Podcast, Episode 3. I'm your host, and today we're sitting down with a true visionary in healthcare tech. Joining us is BJ Boyle, Chief Product Officer at Point Click Care, a leader who's revolutionizing how we think about healthcare solutions. BJ isn't just an executive—he's a strategic product mastermind who's made a career out of turning client challenges into game-changing opportunities.
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Deke Cateau is the Chief Executive Officer at A.G. Rhodes, a nonprofit organization operating three nursing homes in metro Atlanta. With more than 20 years of experience in long-term care, Deke is passionate about fostering a greater understanding of and appreciation for the aging population. In addition to being a Licensed Nursing Home Administrator, Deke is certified by the National Council of Certified Dementia Practitioners as a Certified Dementia Practitioner and a Certified Alzheimer’s Disease and Care Dementia Trainer. He is also a Certified Eden Alternative Educator and a Certified...
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Our Guest: Mark Parkinson President & CEO at American Health Care Association Head of the nation's largest association representing long term and post-acute care centers focused on improving lives by delivering solutions to today's health care challenges. Proud Wichita State Alum. Native Kansan.
info_outlineThe latest episode of the LTC BOSS Podcast is here, and it's packed with insights from Tom Parker, Director of Policy and Reimbursement at FHCA.
Tom plays a crucial role in supporting long-term care providers, helping them navigate Medicaid, Medicare, budgeting, and managed care challenges, while also shaping legislative policies that impact the industry.
Here’s a glimpse of what you’ll learn from this episode:
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Advocacy that delivers results: FHCA has successfully secured nearly $1 billion in Medicaid rate increases over the past six years, proving that strategic lobbying works. Tom shares how they engage lawmakers to understand their needs.
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The Florida factor: With over 700 nursing facilities, Florida presents a unique and challenging healthcare environment. Tom discusses how FHCA navigates Florida’s unique political landscape and large senior population.
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Strength in numbers: Learn how FHCA has opened new doors for providers, with a quality-driven provider network . While it won’t solve Medicare Advantage challenges overnight it’s a major step forward, and FHCA’s collaboration with AHCA has been key to its success.
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Lessons in leadership & networking: Whether it’s tackling workforce shortages post-COVID, supporting providers during storms, or pushing for regulatory changes, Tom emphasizes the power of teamwork, persistence, and connection. Plus, he shares practical tips for networking.
If you’re in long-term care, this episode is a must-listen. You’ll walk away with actionable insights on policy, reimbursement, and industry leadership.