Dental Cancellations Are Contagious: How one bad habit can infect your whole practice
Release Date: 10/17/2025
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👉 Book a free strategy call with Kelly: Every dental practice has one. A storage closet filled with outdated equipment, broken chairs, old monitors, random cables, and “we might need this someday” boxes. But here’s the truth most practice owners never consider: That closet isn’t just wasted space — it’s a hidden revenue leak. In this episode of The NextLevel Practice Podcast, Kelly Dahmer breaks down how unused square footage quietly costs practices hundreds of thousands of dollars every year — and how a simple mindset shift can turn forgotten space into a powerful profit...
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👉 Book a free strategy call with Kelly: You might think sticking with the familiar keeps your dental practice running smoothly—but in reality, “We’ve always done it this way” is the fastest way to stall growth, frustrate your team, and stay stuck in outdated systems. When processes drag, automation gets ignored, and your team clings to old habits, efficiency tanks—and your patient experience does too. In this episode of The NextLevel Practice Podcast, Kelly Dahmer breaks down why “the old way” doesn’t get it done anymore—and how to lead your practice into smarter,...
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Dental Cancellations Are Contagious: How one bad habit can infect your whole practice
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No-shows aren’t just annoying—they’re a signal. And how you respond determines whether your practice culture reinforces respect or quietly teaches chaos. 👉 Book a free strategy call with Kelly: In this episode of The NextLevel Practice Podcast, host Kelly Dahmer unpacks what cancellation fees really mean for your schedule, your culture, and your bottom line—and why the smartest practices go beyond policy to build value-driven systems that prevent no-shows in the first place. What You'll Learn: ✅ The hidden cost of no-shows (it’s more than lost production) ✅ When...
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Why Dental Patient Communication is an Art—Not a Script
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You think patients are saying “no” because of cost—but the real issue? They’re not hearing you at all. 👉 Book a free strategy call with Kelly: Learn how to tailor your conversations so patients feel understood, trust you, and say “yes” with confidence. In this episode of The NextLevel Practice Podcast, Kelly Dahmer reveals the 4 Patient Personas—Humanist, Methodical, Competitive, and Spontaneous—and exactly how to spot and speak to each one. When you match your communication style to their decision style, case acceptance skyrockets—without scripts, discounts, or...
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Your Dental Practice Is Packed—Why Is Your Value So Low?
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Your schedule’s full—but your valuation is falling flat. So what gives? 👉 to find out exactly what’s holding your practice value back—and how to fix it fast. In this episode of The NextLevel Practice Podcast, Kelly Dahmer reveals why profitability, not production, is what buyers actually care about—and how you can raise your value without adding more patients (or burning out). You’ll learn: What serious buyers look for in your financials How to calculate and grow your true EBITDA The 3 fastest ways to boost profit: clean A/R, hygiene optimization, and case conversion ...
info_outlineNo-shows aren’t just annoying—they’re a signal. And how you respond determines whether your practice culture reinforces respect or quietly teaches chaos.
👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10
In this episode of The NextLevel Practice Podcast, host Kelly Dahmer unpacks what cancellation fees really mean for your schedule, your culture, and your bottom line—and why the smartest practices go beyond policy to build value-driven systems that prevent no-shows in the first place.
What You'll Learn:
✅ The hidden cost of no-shows (it’s more than lost production)
✅ When cancellation fees help—and when they backfire
✅ The scripts and rollout strategies that keep patients on your side
✅ Alternatives to fees that actually improve patient loyalty
✅ How one doctor cut no-shows by 60% and improved reviews in the process
📍 Chapters:
00:00 Introduction: The Problem with No-Shows
01:19 The True Cost of No-Shows
01:47 Do Cancellation Fees Work?
03:12 Implementing a Cancellation Fee
03:32 Communicating the Policy Effectively
04:45 Alternatives to Charging a Fee
06:31 Case Study: Dr. P’s Success Story
08:09 Conclusion: Building a Respectful Practice
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📌 Links & Resources:
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