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How Starbucks Built the Perfect Dental Practice (Without Knowing It)

Next Level Practice

Release Date: 11/18/2025

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👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10

What does a cup of coffee have to do with running a world-class dental practice? More than you think. Starbucks didn’t become a global empire because of frothy lattes—they became one because they mastered culture: consistency, personalization, belonging, and a team empowered to create unforgettable experiences.

In this episode of The NextLevel Practice Podcast, Kelly Dahmer reveals how dentists can borrow these exact principles to create a practice patients rave about—and a workplace your team never wants to leave.

👉 What You'll Learn:
✅ Why Starbucks became a loyalty machine—and what dental practice owners can learn from it ✅ How to create consistent patient experiences (so every visit feels seamless)
✅ The secret power of personalization—and how it skyrockets referrals
✅ How to build your practice into a “third place” patients actually enjoy
✅ What empowered teams can accomplish when they stop relying solely on the doctor
✅ Why culture—not marketing—is the true engine of patient loyalty
✅ A real-life case study showing how culture alone eliminated hiring ads and boosted team morale

📍 Chapters
00:00 A Latte to Learn: Why Coffee Belongs in Dentistry
00:43 Inside the Starbucks Machine: What They Really Sell
01:22 Consistency is King: The “Every Latte, Every Time”Lesson
02:46 Beyond the Cup: Personalization That Builds Loyalty
03:20 Becoming the Third Place: Designing a Practice Patients Love
04:20 Empowered Like a Barista: Letting Your Team Lead the Experience
04:51 Culture Over Coffee: The Real Product You’re Selling
05:21 From Chaos to Culture: A Doctor E. Success Story
06:27 Your Next Sip: Steps to Build a Starbucks-Level Practice

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📌 Links & Resources:

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