#029 Making Learning Stick in Organizations with Mark Boccia
Release Date: 03/06/2025
#031 Unlocking Communication through Unconditional Welcome with Karen Faith
Making Business Art
Most of us want to be more influential, creative, and able to build key relationships in and out of work. But this isn't always easy to accomplish, and sometimes it seems it’s because someone is standing in our way. But that someone, more often than not, might just be ourselves. For this minisode I’m bringing back business ethnographer and empathy trainer, Karen Faith, to discuss a powerful approach to listening, communicating, and relating she calls the “Unconditional Welcome." In this conversation Karen and I discuss what Unconditional Welcome is, when and how to apply it,...
info_outline
#030 Rewriting the Story of Business & HR with Dart Lindsley
Making Business Art
What if instead of thinking of you as an employee, your boss and workplace treated you like a valued customer? My guest and HR transformation expert, Dart Lindsley, knows that industrial-age management practices are not working. He champions a new approach to how we design our work in organizations by treating work as a product that every organization builds and sells to their employees. Dart believes that by treating work as a product and employees as customers, organizations can build and deliver work that makes employees feel alive while delivering better results for all stakeholders. ...
info_outline
#029 Making Learning Stick in Organizations with Mark Boccia
Making Business Art
Most of us have sat through a mandatory class, training, or presentation at work that was pretty terrible. Worse yet, we probably felt like a hostage waiting to escape. Going through this type of experience hinders our individual ability to learn and causes teams to struggle to adopt new skills and ways of working. Fortunately, my guest and global learning leader for Amazon, , is dedicated to designing learning experiences that engage people and make learning stick. Mark balances pragmatism and business acumen with a human-centric lens to create educational programs that connect with...
info_outline
#028 Choreographing Work: Lessons from Dance with Renatus Hoogenraad
Making Business Art
Ever heard the idiom “It takes two to tango”? For service design facilitator and executive coach, Renatus Hoogenraad, the spirit behind this idiom has a more literal meaning. As a former professional ballet dancer and someone trained in applied improvisation, Renatus pays special attention to how we show up and use our bodies at work. He thinks of work as an ongoing choreography where a form of dance is happening in the interactions among team members. Renatus’ perspective is a refreshing counterbalance to what many of us have been trained to do at school and work: live in...
info_outline
#027 Work with Love with Chris Baer
Making Business Art
Life at work can feel dull, transactional, and exhausting. Fortunately, it does not have to be that way. In fact, our work can be turned into a vehicle for transforming how we relate and connect with others, while making other areas of our lives feel bright, inspired and nourishing. For this minisode I’m bringing back innovation and leadership development expert, , to discuss “working with love,” a key foundation of his leadership development work through his . Chris’ work focuses on helping leaders develop more relational skills so their organizations can have better culture,...
info_outline
#026 Extraordinary Benefits of Understanding Others with Karen Faith
Making Business Art
Henry Ford once said that “if there is any secret of success, it lies in the ability to get the other person’s point of view and see things from [their] angle as well as from your own.” What Henry Ford was talking about is practicing “cognitive empathy” also known as “perspective taking.” My guest and founder of Others Unlimited, Karen Faith, teaches people in organizations how to be more successful by learning and practicing “cognitive empathy” to achieve better results in communication, trust, culture, collaboration, and many other benefits. In this conversation Karen...
info_outline
#025 Reimagining Experiences in Physical Spaces with Josh Goldblum
Making Business Art
New technologies enable fresh opportunities to connect with visitors in physical spaces. But connecting with people in a way that feels authentic, trustworthy, engaging, and enduring takes a whole lot of passion, collaboration, and a deep love of story and craft. My guest and Emmy-award winning creative executive and entrepreneur, Josh Goldblum, has spent over 20 years honing his craft at the intersection of art, technology, and culture to create amazing technology-enabled experiences for cultural organizations and brands. If you have visited the Metropolitan Museum of Art in New York,...
info_outline
#024 The Power of Applied Empathy with Michael Ventura
Making Business Art
If we want to be an effective leader, team member, and problem-solver, we must be skilled at understanding what is really going on with ourselves and others. My guest, entrepreneur and author, Michael Ventura, spent years refining an approach to help leaders and teams develop valuable perspectives that can be applied to solve problems internally and for their customers. Michael calls this approach “Applied Empathy,” and even authored a book with that title. This approach focuses on getting to know others and their challenges by actively engaging with them and applying what we learn to...
info_outline
#023 How to Make Business Beautiful with Tim Leberecht
Making Business Art
If you could reinvent your organization and your career, what would you do? After many years of working with executives from prominent organizations, Tim Leberecht recognized and wanted to support people’s desire to feel a sense of belonging, dream bigger, stretch their wings and transform how they lived and worked. After publishing his first book, The Business Romantic, Tim took the leap to reinvent his career and life. He co-founded The House of Beautiful Business, a unique company that helps humanize organizations and build a more beautiful future. Today Tim is sought out by leaders of...
info_outline
#022 Applied Improv for Better Leadership, Connection, & Communication with Belina Raffy
Making Business Art
Keeping up with the accelerating pace of change and complexity in our world can feel daunting. Fortunately, there are people like global improv consultant and comedy teacher, Belina Raffy, who can show us how to re-energize how we relate with our teams and bring more joy, creativity, and connection to our organizations. Belina makes the case that practicing improv is the gym to strengthen our ability to deal with complexity. In this conversation Belina and I discuss the benefits we can derive from practicing applied improv at work and other areas of our lives, improv’s triangle model,...
info_outlineMost of us have sat through a mandatory class, training, or presentation at work that was pretty terrible. Worse yet, we probably felt like a hostage waiting to escape. Going through this type of experience hinders our individual ability to learn and causes teams to struggle to adopt new skills and ways of working.
Fortunately, my guest and global learning leader for Amazon, Mark Boccia, is dedicated to designing learning experiences that engage people and make learning stick. Mark balances pragmatism and business acumen with a human-centric lens to create educational programs that connect with people’s heads and hearts.
In this conversation Mark and I discuss his approach to making learning effective, insights on creating memorable learning experiences, the importance of empathy and storytelling, and pragmatic advice on being clear on business priorities, managing stakeholder relationships, and overcoming organizational barriers.
ABOUT OUR GUEST
Mark Boccia is a visionary Senior Learning and Development Leader who garners the highest engagement across all levels of the workforce. He has held senior leadership roles at global marquee brands including Marriot, Royal Caribbean, and Amazon.
Throughout his career, Mark has been sought out based on his success as an intuitive partner and internal consultant. He is adept at 1:1 leadership conversations that translate strategic objectives into learning solutions for complex business issues and opportunities. As a cross-functional leader, Mark has cultivated and built trusting relationships and invested in frontline employees to C-level executives for immediate and long-term results.
Mark is recognized for maintaining expertise and performance as a coach and mentor.