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EP28 AMDIS Roundtable - Virtual Care at Scale (Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong)

Beyond the Blueprint - Health Series

Release Date: 08/10/2025

EP44 - Beyond the Pilot:  Scaling Ambient Listening at Sutter Health - Dr. Veena Jones and Stephanie Driscoll show art EP44 - Beyond the Pilot: Scaling Ambient Listening at Sutter Health - Dr. Veena Jones and Stephanie Driscoll

Beyond the Blueprint - Health Series

In this episode, we’re joined by two leaders from Sutter Health who are scaling ambient listening across their enterprise: Dr. Veena (Goel) Jones, Chief Medical Informatics Officer, and Stephanie Driscoll, Vice President of Digital Implementation. In 2025 alone, Sutter onboarded more than 3,100 clinicians to ambient listening—moving well beyond pilot programs to true system-wide adoption. Together, they share what it takes to make that scale possible, from EHR integration and workflow redesign to governance, training, and change management. Key Takeaways Ambient listening only scales when...

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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Beyond the Blueprint - Health Series

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More Episodes

Join us for a dynamic conversation on making virtual care work at scale, recorded in collaboration with AMDIS. In this episode, Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong share candid insights from the frontlines of telehealth, remote patient monitoring, and digital care delivery. They explore what separates successful programs from stalled pilots, from designing for clinician adoption to tackling process and staffing hurdles head-on. Our panelists discuss sustainable funding models, strategies for reaching underserved communities, and the role of AI in reshaping care delivery. Tune in to learn how leading health systems are closing access gaps, reducing burnout, and building virtual care programs that last.

Key Takeaways

  • Virtual care deployment faces significant challenges in technology and process.
  • Funding sustainability is crucial for the success of virtual care programs.
  • Cultural adoption among clinicians varies, with younger doctors more open to virtual care.
  • User-centered design is essential for clinician and patient adoption of technology.
  • Healthcare disparities must be addressed to ensure equitable access to virtual care.
  • AI has the potential to transform virtual care but requires careful integration.
  • Successful virtual care programs often stem from understanding the specific problems they aim to solve.
  • Partnerships and collaboration are key to scaling virtual care effectively.
  • The digital divide presents barriers that need to be navigated for underserved communities.
  • Healthcare leaders must act now to make virtual care a reality for all.

Episode Highlights

00:00 Navigating Virtual Care Challenges
02:52 Success Stories in Virtual Care
05:46 Funding and Sustainability in Virtual Care
08:55 Adoption and Cultural Shifts in Healthcare
11:30 Overcoming Technical Barriers
16:30 Addressing Workforce and Process Issues
18:01 Equity and Access in Virtual Care
21:19 Leadership and Governance in Deployment
26:00 Overcoming Digital Divides for Underserved Communities
30:30 Lightning Round - AI in Virtual Care
36:40 Closing Statements
 
Guests: Dr. Eve Cunningham, Dr. Mark Pierce, Dr. David Wong
Host: 
Gregg Malkary - Spyglass Consulting Group
Cohost: 
Keith Washington - Companions in Courage Foundation
Sponsored by: 
Simplifi Medical & Storage Systems Unlimited
Audio/Video: 
Tim Jones - Health Nuts Media
Marketing: 
Josh Troop - Troop-Creative
Learn More at: 
www.beyond-blueprint.com