Beyond the Blueprint - Health Series

Redefining Healthcare Through Design Dialogues with HIT professionals, clinical leadership, nursing, and industry innovators on integrating healthcare design into technology deployments to tackle complexity, drive innovation, improve patient care, & foment transformative change.

EP33 Empowering Physicians through Executive Coaching - Michael Brown 09/13/2025

EP33 Empowering Physicians through Executive Coaching - Michael Brown In this episode of Beyond the Blueprint, executive coach and former Harvard Health Services CIO Dr. Michael Brown explores the leadership journey of physicians in today’s complex health systems. Drawing on decades of experience in medicine, informatics, and organizational change, Dr. Brown shares how executive coaching can unlock potential, align values with action, and improve outcomes at scale. We unpack the mindset shifts required for physicians stepping into leadership, how to tailor coaching for impact, and why the best athletes—and leaders—never stop evolving. Whether you're a CMIO, a clinical leader, or a founder building physician-centered solutions, this episode offers powerful insights on cultivating leadership by design. Key Takeaways The right question is how and when to present ideas. All physicians inherently hold leadership roles. Leadership skills are crucial for aligning team efforts. Transitioning to leadership involves accepting new responsibilities. Self-doubt is common among new leaders, but can be overcome. Coaching helps individuals recognize their unique strengths. Effective communication is key to leadership success. Coaching should be tailored to individual needs and goals. Measuring the ROI of coaching involves assessing productivity and retention. Technology can both aid and hinder leadership effectiveness in healthcare. Episode Highlights 00:00 The Art of Timing in Communication 01:11 Introduction to Executive Coaching in Healthcare 04:04 The Importance of Leadership Skills for Physicians 05:01 Challenges in Transitioning to Leadership Roles 07:12 Overcoming Self-Doubt in Leadership 10:09 The Role of Coaching in Leadership Development 13:24 Methodology of Effective Coaching 18:51 Aligning Personal Values with Organizational Goals 21:43 The Informal Nature of Coaching 25:03 Real-Life Coaching Success Stories 28:23 Measuring the ROI of Coaching 30:35 Technology's Impact on Leadership in Healthcare Guest: Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/38208610

EP32 Unvendor: Moving Past the Single-Vendor Mindset - Harm Scherpbier 09/06/2025

EP32 Unvendor: Moving Past the Single-Vendor Mindset - Harm Scherpbier In this episode of Beyond the Blueprint, physician and health IT expert Dr. Harm Scherpbier returns to challenge the status quo of single-vendor EHR ecosystems. Drawing on decades of experience across clinical practice, informatics, and executive leadership, Harm lays out a bold case for a modular IT approach—one that accelerates innovation, enhances clinician experience, and reduces cost. We dive into ambient clinical documentation, API-driven interoperability, and why "roadmap" should be every CIO’s red flag. Whether you're a CMIO, a digital health entrepreneur, or a hospital leader navigating transformation, this episode offers strategic insight into building a future-ready, platform-based tech stack—without waiting 18 months. Key Takeaways Roadmap is a trigger word indicating delays in vendor capabilities. Health systems should consider third-party vendors while waiting for vendor roadmaps. Innovation in healthcare IT is essential for adapting to rapid changes. Four reasons to move beyond single vendor systems: innovation, competitiveness, user experience, and cost. CIOs should not be the only ones responsible for IT strategy; it requires a cross-functional approach. Start with easy-to-integrate systems and gradually move towards more complex solutions. Investing in interoperability is crucial for successful IT transformation. Training for end users should be minimal; tools should be intuitive. The future of healthcare IT is a platform-based architecture, not a return to best of breed. Physician entrepreneurs can leverage their unique perspectives to drive innovation. Episode Highlights 00:00 The Roadmap Trigger: A Cautionary Tale 01:00 Welcome to Beyond the Blueprint 01:30 Meet Harm Scherpbier 02:55 The Case for Third-Party Tools in Healthcare 06:55 Four Reasons to Move Beyond Single Vendor Systems 08:12 Going Beyond the CIO 09:27 Practical Steps for Transitioning to Modular Systems 15:06 Strategic Problem Solving in Health IT 20:13 The Future of Health IT: Platform-Based Architecture 22:31 Empowering Physician Entrepreneurs in Healthcare Innovation 27:29 Final Remarks Guest: Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/38114595

EP31 Revolutionizing Healthcare Communication - John Elms 08/30/2025

EP31 Revolutionizing Healthcare Communication - John Elms In this episode of Beyond the Blueprint, we sit down with healthtech veteran John Elms to unpack the complexities of clinical communication and workflow orchestration. Drawing from decades of experience and a front-row seat to digital transformation, John explores why care team collaboration remains so fragmented—and what’s required to fix it. From HIPAA-induced workarounds and alert fatigue to EHR lock-ins and the lack of federated communication systems, we examine the real-world barriers to connected care. Along the way, we discuss alarm management, platform interoperability, and why frontline clinicians must be empowered to lead workflow redesign. If you're navigating large-scale deployments or grappling with burnout on the floor, this conversation offers sharp insights and a clear call for smarter, clinician-driven solutions. Key Takeaways The federation of communication protocols is essential for effective healthcare communication. Current communication tools are contributing to provider burnout and inefficiencies. Poor communication is a leading cause of medical errors in healthcare settings. Alarm management is a critical area needing continuous improvement to enhance patient safety. Healthcare organizations must rethink their communication strategies to reduce cognitive burden on staff. Integration of communication technologies can streamline workflows and improve care delivery. Understanding the needs of frontline staff is crucial for successful technology deployment. Healthcare IT leaders should collaborate closely with clinical informatics for better outcomes. The market for alarm management solutions is still evolving and requires standardization. A patient-centric approach is necessary for future healthcare innovations. Episode Highlights 00:00 Transforming Healthcare Communication 01:13 Welcome to Beyond the Blueprint 01:45 Meet John Elms 03:09 Today's Agenda 05:31 Biggest Pain Points in Communication 07:07 Top Priorities in Deployment 08:53 Advancements in Alarm Management 12:12 Redesigning Communication Processes 14:07 The Next Wave of Healthcare Technology 17:26 Recommendations for Healthcare Leaders 19:21 Final Remarks Guests: Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/38031140

EP30 AMDIS Roundtable - Epic Deployment Revisited (Dr. John Lee, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki) 08/25/2025

EP30 AMDIS Roundtable - Epic Deployment Revisited (Dr. John Lee, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki) Join us for a candid retrospective on the Epic EHR, recorded in collaboration with AMDIS. In this episode, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki, and Dr. John Lee share lessons learned from the frontlines of digital transformation, from navigating complex governance to managing integration debt and cloud migration risks. They explore why Epic rollouts often go off track, how to balance innovation with standardization, and where leadership must focus to support sustainable success. Our panelists unpack the realities of patient engagement, third-party tools, and cultural readiness—while imagining a more intuitive, voice-driven future for EHRs. Key Takeaways Voice technology could revolutionize interactions with EHR systems. Effective leadership is crucial for successful Epic implementations. Change management is the biggest challenge in EHR deployment. Third-party applications can enhance functionality but introduce risks. Cloud migration offers flexibility but requires careful planning. Patient engagement tools are improving but still need enhancements. Learning from peers can prevent costly mistakes in implementation. Governance and data management are essential for operational success. The Epic community is supportive and collaborative among users. Future developments should focus on voice integration and user experience. Episode Highlights 00:00 Epic Development Wishlist 02:49 Challenges of Epic EHR Implementations 05:01 Is Epic too Complex? 08:47 Integrating 3rd Party Apps with Epic 12:17 Cloud Migration: Opportunities and Risks 15:02 Patient Engagement and Digital Tools 18:02 Generational Attitudes towards Technology 21:09 Leadership Priorities for Epic Implementation 24:40 The Epic User Community 26:56 Future Development Directions for Epic 33:39 Closing Remarks Guests: , , Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37945750

EP29 The Role of Remote Patient Monitoring in Value Based Care - Kevon Kothari (CERTIFY Health) 08/17/2025

EP29 The Role of Remote Patient Monitoring in Value Based Care - Kevon Kothari (CERTIFY Health) Join us for an insightful conversation with Kevon Kothari, a senior healthcare IT executive and CEO of CERTIFY Health, as we examine the evolving role of digital engagement in transforming care delivery. With experience spanning payers, providers, and startups, Kevon shares a candid perspective on what it takes to scale emerging technologies—from virtual care and remote monitoring to value-based reimbursement models. Whether you're navigating post-discharge workflows or exploring digital-first primary care, this episode delivers actionable insights for health system leaders, IT strategists, and clinicians shaping the future of hybrid care. Key Takeaways Most doctors visits today don't need to be done in person. Digital can help align the mismatch of resources from different provider networks. Changing the paradigm of care delivery is a significant challenge. Creating frictionless workflows for virtual care is essential. The shift to outcomes-based contracts is crucial for technology adoption. CFOs must balance near-term and long-term profitability in healthcare investments. Medicare Advantage is a growing area for innovative care models. CPT codes for digital health are still evolving and underutilized. Access to care is a primary goal of digital health tools. Digital transformation is a key driver for future healthcare delivery. Episode Highlights 00:00 The Shift to Digital Healthcare 02:20 Kevon's Journey in Healthcare IT 03:33 Challenges in Transitioning to Virtual Care 07:41 Operational Challenges of Emerging Technologies 09:40 Financial Justifications for Digital Solutions 11:49 Payer Reimbursement Landscape and Emerging Technologies 14:21 The Evolution of CPT Codes and Financial Impacts 15:05 Future of Healthcare Delivery 20:18 Digital Engagement Tools and Outcome Measurement 23:30 Closing Thoughts on Digital Transformation in Healthcare Guest: Kevon Kothari - Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37852900

EP28 AMDIS Roundtable - Virtual Care at Scale (Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong) 08/10/2025

EP28 AMDIS Roundtable - Virtual Care at Scale (Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong) Join us for a dynamic conversation on making virtual care work at scale, recorded in collaboration with AMDIS. In this episode, Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong share candid insights from the frontlines of telehealth, remote patient monitoring, and digital care delivery. They explore what separates successful programs from stalled pilots, from designing for clinician adoption to tackling process and staffing hurdles head-on. Our panelists discuss sustainable funding models, strategies for reaching underserved communities, and the role of AI in reshaping care delivery. Tune in to learn how leading health systems are closing access gaps, reducing burnout, and building virtual care programs that last. Key Takeaways Virtual care deployment faces significant challenges in technology and process. Funding sustainability is crucial for the success of virtual care programs. Cultural adoption among clinicians varies, with younger doctors more open to virtual care. User-centered design is essential for clinician and patient adoption of technology. Healthcare disparities must be addressed to ensure equitable access to virtual care. AI has the potential to transform virtual care but requires careful integration. Successful virtual care programs often stem from understanding the specific problems they aim to solve. Partnerships and collaboration are key to scaling virtual care effectively. The digital divide presents barriers that need to be navigated for underserved communities. Healthcare leaders must act now to make virtual care a reality for all. Episode Highlights 00:00 Navigating Virtual Care Challenges 02:52 Success Stories in Virtual Care 05:46 Funding and Sustainability in Virtual Care 08:55 Adoption and Cultural Shifts in Healthcare 11:30 Overcoming Technical Barriers 16:30 Addressing Workforce and Process Issues 18:01 Equity and Access in Virtual Care 21:19 Leadership and Governance in Deployment 26:00 Overcoming Digital Divides for Underserved Communities 30:30 Lightning Round - AI in Virtual Care 36:40 Closing Statements Guests: , , Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37751545

EP27 Once Upon a Clinic: Storytelling by Design in Healthcare - Tim Jones (Health Nuts Media) 08/03/2025

EP27 Once Upon a Clinic: Storytelling by Design in Healthcare - Tim Jones (Health Nuts Media) Join us for a thought-provoking conversation with Tim Jones, Emmy award-winning content creator and CEO of Health Nuts Media, as we explore the transformative role of storytelling in patient engagement. Drawing on decades of experience in healthcare and media, Tim unpacks how stories shape patient memory, drive emotional connection, and impact outcomes. From narrative theory to real-world examples—like how a cartoon wolf helped kids understand asthma—this episode offers practical insights for health system leaders, content creators, and clinicians seeking to design communication strategies that resonate long after the visit ends. Key Takeaways Human beings are not rational creatures; we process stories emotionally. Storytelling is essential for patient engagement in healthcare. Patients are the protagonists in their own healthcare narratives. There are three types of narratives in healthcare: restitution, chaos, and quest. Healthcare organizations play a crucial role in shaping patient stories. Memory of experiences evolves over time, affecting how stories are remembered. Conflict-driven stories lead to meaningful change in patients' lives. Digital storytelling can effectively communicate health information. Research supports storytelling as a valuable tool in public health. Storytelling can help prevent patients from falling into chaos narratives. Episode Highlights 00:00The Power of Storytelling in Healthcare 07:05Understanding Patient Narratives 12:06Crafting Stories for Patient Engagement 16:26Real-World Applications of Storytelling 22:29Evidence and Impact of Storytelling in Healthcare 25:28Closing Thoughts on Storytelling's Role Guest: Tim Jones - Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37655160

EP26 Being an Effective Influencer When You're Not the Boss - Kris Baird (Baird Group) 07/27/2025

EP26 Being an Effective Influencer When You're Not the Boss - Kris Baird (Baird Group) Join us for an insightful conversation with Kris Baird, President of Baird Group, as we explore what it really takes to lead change in healthcare—without the formal title. Kris shares practical strategies for influencing culture, building trust across clinical teams, and elevating ideas that drive better outcomes. From navigating hierarchy to activating peer influencers and cultivating resilience, this episode offers actionable insights for nurses, care teams, and vendor partners striving to shape the future of health systems from any seat at the table. Key Takeaways Influencers are not just bosses; they operate outside traditional hierarchies. Building credibility and relationships is essential for effective influence. Active listening is crucial for understanding others' needs and motivations. Influencers must demonstrate expertise to gain trust and respect. Creating a culture that values all ideas fosters innovation. Early wins are important to maintain motivation for change. Navigating negative influencers requires strategic communication and engagement. Connecting work to purpose enhances employee passion and commitment. Feedback from all levels is vital for organizational success. Change management in healthcare requires sensitivity to staff concerns. Episode Highlights 00:00 Understanding Influencers in the Workplace 02:02 The Role of Authority vs. Influence 05:23 Building Credibility and Relationships 07:18 Influencers in Vendor Relationships 10:13 Navigating Negative Influencers 12:05 Motivating Diverse Personalities 14:46 Creating a Culture of Innovation 18:26 Recognizing Contributions and Early Wins 20:12 Digital Change Management and Influencers 21:05 Learning Resources for Aspiring Influencers 22:03 Real-World Examples of Influencer Success 24:16 Connecting Passion to Purpose Guest: Kris Baird - Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37569720

EP25 Inside Healthcare Cybersecurity: Lessons From Henry Ford's Emerging Tech Leader - Ali Youssef (Henry Ford Health) 07/14/2025

EP24 A Health Economist on Trust, Tech & The Rise of the Healthcare Consumer - Jane Sarasohn-Kahn (THINK-Health) 07/06/2025

EP24 A Health Economist on Trust, Tech & The Rise of the Healthcare Consumer - Jane Sarasohn-Kahn (THINK-Health) Join us for a timely conversation with Jane Sarasohn-Kahn, renowned health economist, advisor, and author, as we examine the evolving landscape of consumer healthcare. Jane breaks down how shifting expectations, digital innovation, and eroding institutional trust are reshaping how patients engage with care. From wearable tech adoption and the power of food-as-medicine to health equity blind spots and the cultural readiness for omni-channel care, this episode dives into what hospitals must start—and stop—doing to regain trust and stay relevant. Whether you’re a hospital leader, technology partner, or frontline clinician, Jane offers candid insights and practical strategies to reimagine healthcare delivery with empathy, design, and the consumer at the center. Key Takeaways Most hospitals build care systems around themselves, not patients. The term 'consumer' in healthcare has evolved significantly. Trust in digital health tools is declining among consumers. Retail health is changing how people expect healthcare delivery. Food is increasingly seen as a complement to medical care. Consumers desire wellness and kindness from healthcare providers. Health equity is crucial for both ethical and economic reasons. Innovative leaders in healthcare are reimagining service delivery. Omni-channel care is becoming the norm for patient engagement. The relationship between patients and providers is shifting towards digital. Episode Highlights 00:00 Introduction to Consumer Healthcare 02:03 The Evolution of Healthcare Consumers 04:32 The Role of Technology in Healthcare 07:25 Trust and Mistrust in Healthcare 10:20 Retail Health vs. Traditional Hospitals 12:49 The Importance of Wellness in Healthcare 15:37 Addressing Health Equity 18:13 Rebuilding Trust in Healthcare 20:59 Designing Patient-Centric Healthcare 23:34 The Future of Healthcare Relationships Guest: Jane Sarasohn-Kahn - Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37299915

EP23 A Sacred Trust: Shaping Future Nurse Leaders - Dr. Brenda Hage (Florida Golf Cost University) 06/29/2025

EP23 A Sacred Trust: Shaping Future Nurse Leaders - Dr. Brenda Hage (Florida Golf Cost University) Join us for an engaging conversation with Dr. Brenda Hage, Professor and Chief Nurse Administrator at Florida Gulf Coast University, as we explore the future of nursing through the lens of education and workforce transformation. Dr. Hage shares how innovative strategies like designated education units, competency-based learning, and immersive simulation experiences are addressing critical gaps in nursing leadership, resilience, and geriatric care. Discover how academic-practice partnerships and emerging technologies are equipping tomorrow’s nurses with the empathy, skills, and adaptability needed to thrive in complex clinical environments. Whether you're a healthcare leader or frontline clinician, this episode offers actionable insights into designing a stronger, more sustainable nursing future. Key Takeaways The nursing workforce is facing significant challenges due to aging and burnout. Competency-based education is becoming a key focus in nursing training. Interprofessional education is essential for preparing nurses for real-world scenarios. Technology plays a crucial role in modern nursing education. Mental health support for nursing students is increasingly important. Engaging students in their learning is vital for their success. Leadership development is necessary for the future of nursing. Innovative teaching methods can enhance student learning experiences. Understanding generational differences can improve student engagement. Collaboration with healthcare systems is essential for effective nursing education. Episode Highlights 00:00 Introduction to Nursing's Future 02:10 Challenges in the Nursing Workforce 04:27 Impact of Aging and Burnout on Nursing 06:48 Evolving Nursing Education Approaches 09:06 Real-World Scenarios in Nursing Training 11:34 Leveraging Technology in Nursing Education 14:18 Engaging the Next Generation of Nurses 16:35 Developing Leadership Skills in Nursing 18:47 Addressing Mental Health in Nursing Students 21:30 Promoting Geriatric Care in Nursing 23:58 Innovations in Home Healthcare 26:22 Navigating Bureaucracy in Healthcare 29:03 Final Thoughts on Nursing Education Guest: Brenda Hage - Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37209340

EP22 Shaping the Future of Human-Centered Design - Rick Evans (NewYork-Presbyterian Hospital) 06/22/2025

EP22 Shaping the Future of Human-Centered Design - Rick Evans (NewYork-Presbyterian Hospital) Join us for a compelling conversation with Rick Evans, Senior Vice President and Chief Experience Officer at NewYork-Presbyterian, as we explore how digital transformation and human-centered design are reshaping patient care. Rick shares how NYP is advancing patient and staff experience by integrating flexible care models, improving digital access, and rethinking healthcare spaces to meet diverse community needs. From AI-enhanced diagnostics to reimagined patient rooms and virtual care, Rick highlights the importance of designing systems that support both caregivers and patients. Discover how leading with empathy, cultural competence, and strategic collaboration can elevate healthcare delivery and improve outcomes across the board. Key Takeaways Digital engagement is crucial for patient-centered care. Healthcare systems must be available in preferred modes for patients. The role of technology in healthcare is increasingly significant. Patient experience is now viewed as human experience. Nurses play a vital role in healthcare delivery. Designing healthcare intuitively enhances accessibility. Diversity in healthcare is a strength that must be embraced. Self-care is becoming a priority for new generations of nurses. Patient experience requires meaningful investment and measurement. Healthcare must adapt to the digital age to meet patient needs. Episode Highlights 00:00 Digital Engagement in Patient-Centered Care 01:12 Rick Evans: Background and Role at NYP 04:14 Strategic Integration of Patient and Customer Journeys 06:32 Expectations and Prestige of New York Presbyterian 07:50 Designing for the Future of Healthcare 11:01 The Role of Nurses in Healthcare 13:36 Insights from the Beryl Institute 15:05 Adapting to Digital Engagement 19:18 Addressing Diversity in Healthcare Guest: Rick Evans, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37104130

EP21 AMDIS Roundtable - AI Governance, Strategy & Leadership Vision (Amy Sitapati, John Lee, Jessica Schlicher) 06/16/2025

EP21 AMDIS Roundtable - AI Governance, Strategy & Leadership Vision (Amy Sitapati, John Lee, Jessica Schlicher) Join us for a compelling panel discussion on AI governance in healthcare, recorded in collaboration with AMDIS. In this episode, Dr. Amy Sitapati, Dr. Jessica Schlicher, and Dr. John Lee explore the real-world challenges and opportunities facing health systems as they adopt AI tools. From the promise of ambient documentation and sepsis prediction to the critical need for clinician-led governance, our panelists share candid insights on what's working, what's not, and what’s next. They highlight the gap between AI ambition and organizational readiness, and offer practical advice for fostering adoption without adding to clinician burnout. Tune in to hear how leading organizations are building smarter, safer, and more human-centered AI strategies that align with the needs of frontline care teams. Key Takeaways AI is a new frontier in healthcare, requiring exploration. Effective AI governance is crucial for safe implementation. Clinicians must be engaged in AI decision-making processes. Data governance is foundational for successful AI use. AI can significantly reduce documentation burdens for clinicians. The workforce's perspective is essential in AI adoption. AI tools should enhance clinician workflows, not complicate them. Creating a buzz around new technology fosters engagement. AI can help identify at-risk patients more quickly. Collaboration between clinical and informatics teams is vital. Episode Highlights 00:00 Navigating the New AI Landscape in Healthcare 02:39 AI Applications in Patient Care and Operations 12:56 The Gap Between AI Ambition and Readiness 18:36 The Importance of Data Governance for AI 26:00 Engaging Clinicians in AI Decision-Making 36:32 Final Thoughts on AI Leadership in Healthcare Guests: , , Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/37023295

EP20 Inside Human-Centric AI – Eric Thorsen (Vision Catalyst) 06/02/2025

EP20 Inside Human-Centric AI – Eric Thorsen (Vision Catalyst) Join us as we explore the transformative potential of human-centric AI with Eric Thorsen, CEO of Vision Catalyst. In this episode, Eric discusses the importance of developing AI that empowers healthcare professionals rather than replacing them. He shares insights on how AI can enhance patient care, improve operational efficiency, and address staffing shortages. Eric also highlights the need for healthcare leaders to understand and adopt AI responsibly, and provides guidance on implementing AI in a way that prioritizes human needs and experiences. Tune in to learn how human-centric AI can drive meaningful change in healthcare delivery and improve outcomes for patients and providers alike. Key Takeaways Human-centric AI enhances expert capabilities, not replaces them. The patient experience is crucial when integrating AI. AI can optimize emergency room operations effectively. Generative AI is gaining traction but poses risks. Healthcare organizations must address ethical concerns with AI. AI can help avoid tedious tasks for healthcare professionals. Training is essential for effective AI integration in healthcare. Healthcare leaders should actively use AI technology. AI's impact on healthcare is significant and evolving. Episode Highlights 00:00 Introduction to Human-Centric AI 01:35 Meet Eric Thorsen 05:11 Understanding Human-Centric AI in Healthcare 06:39 Real-World Examples of AI in Hospitals 07:59 Leveling the Playing Field in AI 10:07 AI's Impact on Healthcare Operations 13:21 The Next Cycle of AI 15:18 Cloud-based AI Platforms 17:06 Are Healthcare Organizations Ready for AI Tools 19:04 Training the Next Generation of Clinicians 22:36 Ethical Concerns Surrounding AI in Healthcare 26:47 Leadership Challenges 28:26 Coaching Entrepreneurs in the Age of AI 30:11 The Role of AI in Nursing 35:48 Advice for Healthcare Leaders on AI Implementation Guest: Eric Thorsen, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36820830

EP19 Personalized Medicine: Why Healthcare Needs a Check Engine Light - Dr. Ali Tinazli (lifespin) 05/19/2025

EP19 Personalized Medicine: Why Healthcare Needs a Check Engine Light - Dr. Ali Tinazli (lifespin) Join us as we explore personalized medicine with Dr. Ali Tinazli, CEO of lifespin. In this episode, Dr. Tinazli discusses how metabolomics technology can create a comprehensive snapshot of a patient's health status using blood samples and advanced analytics. He explains how lifespin's innovative approach uses nuclear magnetic resonance and AI to detect early signs of disease through metabolic profiles, presenting results in an intuitive traffic light system. Dr. Tinazli shares insights on making healthcare more accessible and affordable, comparing the technology to a car's check engine light for human health. He also addresses the challenges of market adoption, privacy concerns, and integration with existing healthcare systems. Tune in to learn how this emerging technology could transform preventive care, empower patients with actionable health data, and potentially reduce healthcare costs through earlier intervention. Key Takeaways Personalized medicine aims to provide a comprehensive health snapshot from a blood sample. Lifespin's General Metabolomic Profiler uses a traffic light system to indicate health status. Early disease detection is hindered by unspecific symptoms and traditional testing methods. Innovative technologies like AI and nuclear magnetic resonance can improve diagnostics. Personalized medicine is essential for managing non-communicable diseases and healthcare costs. Adoption of personalized medicine is still in early stages, with more traction in specialty diagnostics. Building credibility in the healthcare market is crucial for new technologies. Preventive care is a key focus for Lifespin's future developments. Corporate health programs present a lucrative opportunity for personalized medicine. Effective communication and education are vital for patient engagement in health management. Episode Highlights 00:00 Introduction to Personalized Medicine 01:35 Meet Dr. Ali Tinazli 06:13 Challenges in Current Healthcare Diagnostics 09:52 lifespin Methodology vs. Traditional Techniques 12:34 Real-world Examples 15:39 Is this Technology Ready for Primetime? 17:23 Population Health and Personalized Medicine 20:43 Is the Tech Clinically and Financially Effective 21:09 Adoption and Market Penetration of lifespin 21:37 Next Steps for lifespin 23:58 If Chemistry is King, Physics is Queen 25:05 Future Directions and Market Strategies 32:26 Conclusion and Call to Action Guest: Dr. Ali Tinazli, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36623885

EP18 Alarm Management: Transforming Clinical Communication & Collaboration - Kathleen Snyder 05/05/2025

EP18 Alarm Management: Transforming Clinical Communication & Collaboration - Kathleen Snyder Join us as we explore the critical role of alarm management in healthcare with Kathleen Snyder, a renowned expert in clinical decision support systems. In this episode, Snyder discusses the challenges hospitals face with alarm fatigue and its impact on nursing burnout and patient care. She highlights the benefits of advanced alarm management systems, including the concept of a "silent ICU," and shares real-world examples of successful deployments. Snyder also addresses operational challenges and best practices for implementing these solutions, emphasizing the importance of change management and workflow optimization. Tune in to learn how healthcare organizations can leverage technology to improve patient outcomes, reduce nurse burnout, and enhance overall care delivery. Key Takeaways - The Silent ICU concept aims to reduce noise and improve patient outcomes. - Alarm fatigue is a significant issue affecting nursing efficiency and patient safety. - Technology integration is crucial for effective alarm management. - Ongoing training and change management are essential for successful technology adoption. - The nursing shortage is exacerbated by high turnover and an aging workforce. - AI can augment clinical decision-making without replacing it. - Real-world examples show the benefits of Silent ICUs in neonatal care. - Operational challenges include understanding clinician workflows and gaps. - Healthcare organizations must avoid cutting corners in technology implementation. - The future of alarm management will involve more comprehensive solutions and integration. Episode Highlights 00:00 The Concept of the Silent ICU 01:08 Show Opening 04:06 Challenges in Alarm Management 06:42 How Tech is Transforming Patient Alarm Management 08:10 The Importance of Change Management 10:00 Best Practices in Change Management 11:41 The Silent ICU 14:41 Real World Examples of Alarm Management Systems 16:31 Operational Challenges of Implementation 18:28 Top Distractions for Nurses 21:06 Future of Alarm Management 23:03 Major Innovations Ahead 24:30 Final Thoughts and Insights Guest: Kathleen Snyder, Associate Professor, Montgomery College Nursing Program Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36430830

EP17 From CRM to PRM: The Future of Patient Relationship Management - Kevon Kothari (Certify Health) 04/20/2025

EP17 From CRM to PRM: The Future of Patient Relationship Management - Kevon Kothari (Certify Health) Join us as we explore the strategic implementation of Customer Relationship Management (CRM) systems in healthcare with Kevon Kothari, President and CEO of Certify Health. In this episode, Kothari discusses how CRM tools can transform patient engagement through workflow automation and effective communication strategies. He highlights real-world applications in post-surgical care and chronic disease management, demonstrating how these systems improve patient outcomes and operational efficiency. Kothari addresses implementation challenges, including staff adoption and data integration issues, while offering insights into measuring success through targeted KPIs. Learn about the evolution of CRM into Patient Relationship Management (PRM) and the potential impact of AI in enhancing healthcare delivery. Discover how healthcare organizations can leverage these technologies to create personalized patient journeys while reducing costs and improving satisfaction across various clinical settings. Key Takeaways AI is primarily about operational efficiency rather than a revolutionary change. CRM systems must be designed with specific KPIs and patient engagement strategies in mind. Staff engagement is crucial for successful CRM implementation. Data integration from disparate systems is a significant challenge in CRM adoption. Patient engagement cannot be achieved without staff buy-in and training. The success of CRM systems is measured differently based on their intended use case. Independent practices may adopt CRM solutions more readily than larger health systems. Emerging technologies like AI and mobile solutions hold promise for enhancing patient care. Remote patient monitoring is still an emerging category in healthcare. A clear purpose is essential for the effective use of technology in patient Episode Highlights 00:00 Show Opening 01:37 Meet our Guest - Kevon Kothari 02:57 Understanding CRM in Patient Engagement 04:58 Real-World CRM Success Stories 08:21 Overcoming Operational Challenges in CRM Integration 11:32 Staff and Patient Engagement Dynamics 13:06 Mesaure Success and ROI of a CRM 17:37 Adoption Trends in CRM Across Healthcare 20:44 The Future of Technology in Healthcare 23:57 The Role of Remote Patient Monitoring 27:10 Closing Thoughts on CRM and Patient Care Guest: Kevon Kothari, President, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36236650

EP16 Modular Construction and Smart Technology Integration - Grant Geiger (EIR Healthcare) 04/13/2025

EP16 Modular Construction and Smart Technology Integration - Grant Geiger (EIR Healthcare) Discover how modular construction and smart room design are revolutionizing healthcare infrastructure with Grant Geiger, CEO and founder of EIR Healthcare. In this episode, Grant shares how industrialized construction and integrated technology are helping health systems accelerate project timelines, reduce costs, and improve care outcomes. Learn how MedModular’s offsite-built patient rooms are streamlining facility standardization, reducing patient anxiety, and enhancing staff efficiency. Grant also discusses the importance of early tech integration, real-time facility data, and change management to ensure successful implementation. Hear how design thinking and systems thinking together create scalable, sustainable healthcare environments ready for what’s next. Key Takeaways • Modular construction can significantly reduce construction time. • Systematic design integrates systems thinking and design thinking. • Healthcare facilities often start with a blank slate, missing opportunities for improvement. • Patient room design impacts clinical outcomes and efficiency. • Technology decisions should be made early in the construction process. • Change management is crucial for successful technology adoption. • Engaging clinicians in the design process leads to better outcomes. • Measuring ROI involves more than just cost; it includes operational efficiency. • Healthcare construction faces challenges like labor shortages and regulatory hurdles. • The future of healthcare design lies in industrial construction and technology integration. Episode Highlights 00:00 Show Opening 02:59 Systematic Design in Healthcare 06:24 Impact of Systematic Design on Efficiency 11:18 Innovations in Patient Engagement 19:05 Implementation Challenges in Modular Construction 24:42 The Importance of Change Management 28:22 Measuring ROI 33:30 Final Thoughts Guest: Grant Geiger, Founder & CEO, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36118745

EP15 The Future of Population Health: Pay-viders and Patient Homes (Harm Scherpbier, MD, MS) 04/07/2025

EP15 The Future of Population Health: Pay-viders and Patient Homes (Harm Scherpbier, MD, MS) Join us as we explore the transformative power of value-based care and innovative design in healthcare delivery with Dr. Harm Scherpbier, Adjunct Professor for Population Health at Thomas Jefferson University. In this episode, Dr. Scherpbier discusses the shift from traditional hospital-centric models to a patient-centered approach that emphasizes care in the home and community settings. He highlights the importance of flexible design and digital tools in enhancing patient engagement and managing social determinants of health. Delve into the roles of community-based organizations and how integrating diverse services into healthcare systems can lead to better health outcomes. Learn about the evolving landscape of healthcare finance and the implications for provider practices as they adapt to this new model. Key Takeaways Health systems are shifting from buying physician practices to insurance plans acquiring them. The role of primary care physicians is changing to avoid acute care. Form follows finance in healthcare design, influencing care delivery. Value-based care combines payer and provider functions into one organization. Operational barriers exist due to dual incentives in fee-for-service and value-based care. Community-based organizations are essential for addressing social determinants of health. Measuring ROI in health IT is complex but focuses on quality and utilization metrics. Designing for home-based care requires flexibility and modular components. The provider organization is typically the sponsor of value-based care initiatives. Ongoing redesign is necessary to adapt to changing healthcare needs. Episode Highlights 00:00 The Evolution of Healthcare Systems 01:28 Introductions 02:00 About Beyond the Blueprint 03:01 Integrating Digital Tools in Health Systems 05:58 Navigating Operational Barriers in Value-Based Care 11:02 Aligning Incentives in Population Health 13:27 The Role of Community-Based Organizations 15:24 Clinical Change Management 17:47 Population Health Management Systems 19:45 Measuring the ROI of Digital Engagement 23:44 Digital Engagement in Hospital-to-Home Programs 25:05 Designing a Hospital-to-Home Workspace 31:30 Wrap-up and Final Thoughts Guest: Adjunct Professor at Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36035740

EP14 Data Governance as a Strategy - Dr. John Lee (HIT Peak Advisors) 03/31/2025

EP14 Data Governance as a Strategy - Dr. John Lee (HIT Peak Advisors) In this episode, emergency physician and healthcare informatics expert Dr. John Lee discusses the critical importance of data governance as healthcare organizations transition to value-based care models. Dr. Lee explains how effective data governance ensures consistent data definitions across an organization, allowing for meaningful analytics that drive improved patient outcomes. He shares practical strategies for implementing governance structures, emphasizing the need for cross-functional collaboration between clinical, operational, and IT stakeholders. Dr. Lee also offers insights on increasing data literacy, starting with achievable projects, and creating sustainable systems that transform raw healthcare data into actionable intelligence for decision makers. Key Takeaways Healthcare organizations often approach data governance in an ad hoc manner. Data governance is essential for accurate and reproducible analytics. An ideal data governance strategy requires a comprehensive plan involving people, processes, and tools. Transitioning to value-based care presents significant challenges for healthcare organizations. Value-based care models are more complex than fee-for-service models. Fostering a culture of data governance requires small, achievable steps. Enhancing data literacy among stakeholders is crucial for effective data governance. Collaboration between clinical and operational staff and BI teams is essential. Organizations should anticipate future trends in data governance to remain responsive. A structured approach to data governance can lead to better outcomes and efficiency. Episode Highlights 00:00 Introduction to Data Governance in Healthcare 02:44 Defining Data Governance and Its Importance 05:34 Components of an Ideal Data Governance Strategy 07:59 Challenges in Transitioning to Value-Based Care 09:38 Complexity of Value-Based Care Models 10:44 Fostering a Culture of Data Governance 12:47 Enhancing Data Literacy Among Stakeholders 14:47 Collaborative Efforts Between Stakeholders and BI Teams 16:02 Anticipating Future Trends in Data Governance 18:02 Closing Remarks and Future Considerations Guest: Dr. John Lee, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/35933775

EP13 Systematic Design in Nursing for Mental Health - Dr. Michael Rice 03/24/2025

EP13 Systematic Design in Nursing for Mental Health - Dr. Michael Rice Explore how technology and systematic design are transforming mental health services for underserved populations with Dr. Michael Rice, Professor Emeritus at the College of Nursing at the University of Colorado. In this episode, Dr. Rice shares his extensive experience using telehealth and video conferencing to bridge the gap in psychiatric care for rural communities. Learn about the evolution of telehealth technology—from early CCTV systems to today's encrypted mobile solutions—and how integrating these innovations into education is crucial for addressing the mental health workforce shortage. Dr. Rice discusses the impact of culturally sensitive care delivery, regulatory challenges in telehealth adoption, and the future role of AI in breaking down language barriers. Discover how healthcare entrepreneurs can develop technologies that meet both clinical and compliance needs while creating meaningful access for patients in remote areas. Key Takeaways: Mental health nursing is a challenging yet meaningful career. Systematic design can improve mental health treatment outcomes. Training in rural areas can enhance retention of healthcare professionals. Technology, like telehealth, is underutilized in mental health care. Cultural sensitivity is crucial in delivering effective mental health services. Digital tools are being integrated into nursing education to improve outcomes. The future of mental health treatment requires policy innovation and workforce development. Building relationships with patients is essential for effective care. AI and technology can enhance communication and care delivery. Encouragement for young nurses to pursue mental health careers is vital. Episode Highlights: 00:00 The Call to Serve: A Career in Mental Health Nursing 01:54 Innovations in Psychiatric Nursing: A Historical Perspective 04:42 Systematic Design in Mental Health Treatment 09:00 Advancements in Nursing Practice and Technology 12:05 Technology's Role in Addressing Health Needs 15:29 Integrating Digital Tools in Nursing Education 17:25 Cultural Sensitivity in Mental Health Services 20:29 Future of Mental Health Treatment: Policies and Innovations 23:34 The Importance of Relationships in Patient Care 28:00 Encouragement for Future Nurses in Mental Health 30:45 Final Thoughts on Innovations in Mental Health Care Guest: Dr. Michael Rice, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/35836185