Beyond the Blueprint - Health Series

Redefining Healthcare Through Design Dialogues with HIT professionals, clinical leadership, nursing, and industry innovators on integrating healthcare design into technology deployments to tackle complexity, drive innovation, improve patient care, & foment transformative change.

EP18 Alarm Management: Transforming Clinical Communication & Collaboration - Kathleen Snyder 05/05/2025

EP18 Alarm Management: Transforming Clinical Communication & Collaboration - Kathleen Snyder Join us as we explore the critical role of alarm management in healthcare with Kathleen Snyder, a renowned expert in clinical decision support systems. In this episode, Snyder discusses the challenges hospitals face with alarm fatigue and its impact on nursing burnout and patient care. She highlights the benefits of advanced alarm management systems, including the concept of a "silent ICU," and shares real-world examples of successful deployments. Snyder also addresses operational challenges and best practices for implementing these solutions, emphasizing the importance of change management and workflow optimization. Tune in to learn how healthcare organizations can leverage technology to improve patient outcomes, reduce nurse burnout, and enhance overall care delivery. Key Takeaways - The Silent ICU concept aims to reduce noise and improve patient outcomes. - Alarm fatigue is a significant issue affecting nursing efficiency and patient safety. - Technology integration is crucial for effective alarm management. - Ongoing training and change management are essential for successful technology adoption. - The nursing shortage is exacerbated by high turnover and an aging workforce. - AI can augment clinical decision-making without replacing it. - Real-world examples show the benefits of Silent ICUs in neonatal care. - Operational challenges include understanding clinician workflows and gaps. - Healthcare organizations must avoid cutting corners in technology implementation. - The future of alarm management will involve more comprehensive solutions and integration. Episode Highlights 00:00 The Concept of the Silent ICU 01:08 Show Opening 04:06 Challenges in Alarm Management 06:42 How Tech is Transforming Patient Alarm Management 08:10 The Importance of Change Management 10:00 Best Practices in Change Management 11:41 The Silent ICU 14:41 Real World Examples of Alarm Management Systems 16:31 Operational Challenges of Implementation 18:28 Top Distractions for Nurses 21:06 Future of Alarm Management 23:03 Major Innovations Ahead 24:30 Final Thoughts and Insights Guest: Kathleen Snyder, Associate Professor, Montgomery College Nursing Program Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36430830

EP17 From CRM to PRM: The Future of Patient Relationship Management - Kevon Kothari (Certify Health) 04/20/2025

EP17 From CRM to PRM: The Future of Patient Relationship Management - Kevon Kothari (Certify Health) Join us as we explore the strategic implementation of Customer Relationship Management (CRM) systems in healthcare with Kevon Kothari, President and CEO of Certify Health. In this episode, Kothari discusses how CRM tools can transform patient engagement through workflow automation and effective communication strategies. He highlights real-world applications in post-surgical care and chronic disease management, demonstrating how these systems improve patient outcomes and operational efficiency. Kothari addresses implementation challenges, including staff adoption and data integration issues, while offering insights into measuring success through targeted KPIs. Learn about the evolution of CRM into Patient Relationship Management (PRM) and the potential impact of AI in enhancing healthcare delivery. Discover how healthcare organizations can leverage these technologies to create personalized patient journeys while reducing costs and improving satisfaction across various clinical settings. Key Takeaways AI is primarily about operational efficiency rather than a revolutionary change. CRM systems must be designed with specific KPIs and patient engagement strategies in mind. Staff engagement is crucial for successful CRM implementation. Data integration from disparate systems is a significant challenge in CRM adoption. Patient engagement cannot be achieved without staff buy-in and training. The success of CRM systems is measured differently based on their intended use case. Independent practices may adopt CRM solutions more readily than larger health systems. Emerging technologies like AI and mobile solutions hold promise for enhancing patient care. Remote patient monitoring is still an emerging category in healthcare. A clear purpose is essential for the effective use of technology in patient Episode Highlights 00:00 Show Opening 01:37 Meet our Guest - Kevon Kothari 02:57 Understanding CRM in Patient Engagement 04:58 Real-World CRM Success Stories 08:21 Overcoming Operational Challenges in CRM Integration 11:32 Staff and Patient Engagement Dynamics 13:06 Mesaure Success and ROI of a CRM 17:37 Adoption Trends in CRM Across Healthcare 20:44 The Future of Technology in Healthcare 23:57 The Role of Remote Patient Monitoring 27:10 Closing Thoughts on CRM and Patient Care Guest: Kevon Kothari, President, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36236650

EP16 Modular Construction and Smart Technology Integration - Grant Geiger (EIR Healthcare) 04/13/2025

EP16 Modular Construction and Smart Technology Integration - Grant Geiger (EIR Healthcare) Discover how modular construction and smart room design are revolutionizing healthcare infrastructure with Grant Geiger, CEO and founder of EIR Healthcare. In this episode, Grant shares how industrialized construction and integrated technology are helping health systems accelerate project timelines, reduce costs, and improve care outcomes. Learn how MedModular’s offsite-built patient rooms are streamlining facility standardization, reducing patient anxiety, and enhancing staff efficiency. Grant also discusses the importance of early tech integration, real-time facility data, and change management to ensure successful implementation. Hear how design thinking and systems thinking together create scalable, sustainable healthcare environments ready for what’s next. Key Takeaways • Modular construction can significantly reduce construction time. • Systematic design integrates systems thinking and design thinking. • Healthcare facilities often start with a blank slate, missing opportunities for improvement. • Patient room design impacts clinical outcomes and efficiency. • Technology decisions should be made early in the construction process. • Change management is crucial for successful technology adoption. • Engaging clinicians in the design process leads to better outcomes. • Measuring ROI involves more than just cost; it includes operational efficiency. • Healthcare construction faces challenges like labor shortages and regulatory hurdles. • The future of healthcare design lies in industrial construction and technology integration. Episode Highlights 00:00 Show Opening 02:59 Systematic Design in Healthcare 06:24 Impact of Systematic Design on Efficiency 11:18 Innovations in Patient Engagement 19:05 Implementation Challenges in Modular Construction 24:42 The Importance of Change Management 28:22 Measuring ROI 33:30 Final Thoughts Guest: Grant Geiger, Founder & CEO, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36118745

EP15 The Future of Population Health: Pay-viders and Patient Homes (Harm Scherpbier, MD, MS) 04/07/2025

EP15 The Future of Population Health: Pay-viders and Patient Homes (Harm Scherpbier, MD, MS) Join us as we explore the transformative power of value-based care and innovative design in healthcare delivery with Dr. Harm Scherpbier, Adjunct Professor for Population Health at Thomas Jefferson University. In this episode, Dr. Scherpbier discusses the shift from traditional hospital-centric models to a patient-centered approach that emphasizes care in the home and community settings. He highlights the importance of flexible design and digital tools in enhancing patient engagement and managing social determinants of health. Delve into the roles of community-based organizations and how integrating diverse services into healthcare systems can lead to better health outcomes. Learn about the evolving landscape of healthcare finance and the implications for provider practices as they adapt to this new model. Key Takeaways Health systems are shifting from buying physician practices to insurance plans acquiring them. The role of primary care physicians is changing to avoid acute care. Form follows finance in healthcare design, influencing care delivery. Value-based care combines payer and provider functions into one organization. Operational barriers exist due to dual incentives in fee-for-service and value-based care. Community-based organizations are essential for addressing social determinants of health. Measuring ROI in health IT is complex but focuses on quality and utilization metrics. Designing for home-based care requires flexibility and modular components. The provider organization is typically the sponsor of value-based care initiatives. Ongoing redesign is necessary to adapt to changing healthcare needs. Episode Highlights 00:00 The Evolution of Healthcare Systems 01:28 Introductions 02:00 About Beyond the Blueprint 03:01 Integrating Digital Tools in Health Systems 05:58 Navigating Operational Barriers in Value-Based Care 11:02 Aligning Incentives in Population Health 13:27 The Role of Community-Based Organizations 15:24 Clinical Change Management 17:47 Population Health Management Systems 19:45 Measuring the ROI of Digital Engagement 23:44 Digital Engagement in Hospital-to-Home Programs 25:05 Designing a Hospital-to-Home Workspace 31:30 Wrap-up and Final Thoughts Guest: Adjunct Professor at Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/36035740

EP14 Data Governance as a Strategy - Dr. John Lee (HIT Peak Advisors) 03/31/2025

EP14 Data Governance as a Strategy - Dr. John Lee (HIT Peak Advisors) In this episode, emergency physician and healthcare informatics expert Dr. John Lee discusses the critical importance of data governance as healthcare organizations transition to value-based care models. Dr. Lee explains how effective data governance ensures consistent data definitions across an organization, allowing for meaningful analytics that drive improved patient outcomes. He shares practical strategies for implementing governance structures, emphasizing the need for cross-functional collaboration between clinical, operational, and IT stakeholders. Dr. Lee also offers insights on increasing data literacy, starting with achievable projects, and creating sustainable systems that transform raw healthcare data into actionable intelligence for decision makers. Key Takeaways Healthcare organizations often approach data governance in an ad hoc manner. Data governance is essential for accurate and reproducible analytics. An ideal data governance strategy requires a comprehensive plan involving people, processes, and tools. Transitioning to value-based care presents significant challenges for healthcare organizations. Value-based care models are more complex than fee-for-service models. Fostering a culture of data governance requires small, achievable steps. Enhancing data literacy among stakeholders is crucial for effective data governance. Collaboration between clinical and operational staff and BI teams is essential. Organizations should anticipate future trends in data governance to remain responsive. A structured approach to data governance can lead to better outcomes and efficiency. Episode Highlights 00:00 Introduction to Data Governance in Healthcare 02:44 Defining Data Governance and Its Importance 05:34 Components of an Ideal Data Governance Strategy 07:59 Challenges in Transitioning to Value-Based Care 09:38 Complexity of Value-Based Care Models 10:44 Fostering a Culture of Data Governance 12:47 Enhancing Data Literacy Among Stakeholders 14:47 Collaborative Efforts Between Stakeholders and BI Teams 16:02 Anticipating Future Trends in Data Governance 18:02 Closing Remarks and Future Considerations Guest: Dr. John Lee, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/35933775

EP13 Systematic Design in Nursing for Mental Health - Dr. Michael Rice 03/24/2025

EP13 Systematic Design in Nursing for Mental Health - Dr. Michael Rice Explore how technology and systematic design are transforming mental health services for underserved populations with Dr. Michael Rice, Professor Emeritus at the College of Nursing at the University of Colorado. In this episode, Dr. Rice shares his extensive experience using telehealth and video conferencing to bridge the gap in psychiatric care for rural communities. Learn about the evolution of telehealth technology—from early CCTV systems to today's encrypted mobile solutions—and how integrating these innovations into education is crucial for addressing the mental health workforce shortage. Dr. Rice discusses the impact of culturally sensitive care delivery, regulatory challenges in telehealth adoption, and the future role of AI in breaking down language barriers. Discover how healthcare entrepreneurs can develop technologies that meet both clinical and compliance needs while creating meaningful access for patients in remote areas. Key Takeaways: Mental health nursing is a challenging yet meaningful career. Systematic design can improve mental health treatment outcomes. Training in rural areas can enhance retention of healthcare professionals. Technology, like telehealth, is underutilized in mental health care. Cultural sensitivity is crucial in delivering effective mental health services. Digital tools are being integrated into nursing education to improve outcomes. The future of mental health treatment requires policy innovation and workforce development. Building relationships with patients is essential for effective care. AI and technology can enhance communication and care delivery. Encouragement for young nurses to pursue mental health careers is vital. Episode Highlights: 00:00 The Call to Serve: A Career in Mental Health Nursing 01:54 Innovations in Psychiatric Nursing: A Historical Perspective 04:42 Systematic Design in Mental Health Treatment 09:00 Advancements in Nursing Practice and Technology 12:05 Technology's Role in Addressing Health Needs 15:29 Integrating Digital Tools in Nursing Education 17:25 Cultural Sensitivity in Mental Health Services 20:29 Future of Mental Health Treatment: Policies and Innovations 23:34 The Importance of Relationships in Patient Care 28:00 Encouragement for Future Nurses in Mental Health 30:45 Final Thoughts on Innovations in Mental Health Care Guest: Dr. Michael Rice, Host: Gregg Malkary - Cohost: Keith Washington - Sponsored by: & Audio/Video: Tim Jones - Marketing: Josh Troop - Learn More at: /episode/index/show/9c453379-91f6-422e-8eba-3d285c089f38/id/35836185