EP39 - AMDIS Roundtable - Beyond the digital front door: Empowering Pediatric Families in the Digital Age
Beyond the Blueprint - Health Series
Release Date: 11/15/2025
EP39 - AMDIS Roundtable - Beyond the digital front door: Empowering Pediatric Families in the Digital Age
Beyond the Blueprint - Health Series
What happens beyond the digital front door? In this AMDIS collaboration, Dr. Yaa Kumah-Crystal, Dr. Natalie Pageler, and Dr. Sarah Rush unpack the complex realities of digital family engagement in pediatric care. From patient portals and teen privacy laws to ambient documentation and AI-enabled translation, this panel explores how hospitals can rebuild trust, reduce barriers, and design systems that truly work for families. Together, they examine cultural readiness, access equity, and why health systems must treat family engagement as both a design challenge and a clinical imperative. Key...
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EP38 Why AI in Healthcare Fails Without Nurses at the Table - Athena Fernandez, Jing Wang, Troy Seagondollar
Beyond the Blueprint - Health Series
In this episode we explore why so many AI initiatives in healthcare stall—and how nursing leaders can change that. Dr. Jing Wang (FSU Nursing), Athena Fernandez (Penn Medicine), and Troy Seagondollar (formerly Kaiser Permanente) reflect on the current AI landscape and what it takes to make tools truly work for nurses at the bedside. From sepsis prediction models to staffing automation, they share hard-won lessons in AI governance, change management, and clinical trust. Our panel dives into the growing gap between innovation and implementation—and how nurse-led strategies can help...
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EP37 Healthcare Communications: Bridging Technology & Care - John Elms (JH Elms & Company)
Beyond the Blueprint - Health Series
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EP36 How to Lead Without a Title: Nurse Influencer Secrets - Michelle Lingner (ECU Health)
Beyond the Blueprint - Health Series
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EP35 Revolutionizing Patient Safety: A Deep Dive Into Wearable Technology - Patrick Baker, RN (Palarum)
Beyond the Blueprint - Health Series
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EP34 Data Governance Before AI: Smarter E.D. Strategy - John Lee (HIT Peak Advisors)
Beyond the Blueprint - Health Series
In this episode of Beyond the Blueprint, emergency physician and health IT strategist Dr. John Lee unpacks the systemic failures slowing down our emergency departments—and why AI alone won’t fix them. With firsthand insights from the front lines and the boardroom, Dr. Lee makes the case for building data governance and transparency before jumping into artificial intelligence. We explore why foundational analytics matter, what most organizations get wrong about innovation, and how strategic design can reduce ED chaos. Whether you’re a CMIO, a health system leader, or innovating in...
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EP33 Empowering Physicians through Executive Coaching - Michael Brown
Beyond the Blueprint - Health Series
In this episode of Beyond the Blueprint, executive coach and former Harvard Health Services CIO Dr. Michael Brown explores the leadership journey of physicians in today’s complex health systems. Drawing on decades of experience in medicine, informatics, and organizational change, Dr. Brown shares how executive coaching can unlock potential, align values with action, and improve outcomes at scale. We unpack the mindset shifts required for physicians stepping into leadership, how to tailor coaching for impact, and why the best athletes—and leaders—never stop evolving. Whether you're a...
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EP32 Unvendor: Moving Past the Single-Vendor Mindset - Harm Scherpbier
Beyond the Blueprint - Health Series
In this episode of Beyond the Blueprint, physician and health IT expert Dr. Harm Scherpbier returns to challenge the status quo of single-vendor EHR ecosystems. Drawing on decades of experience across clinical practice, informatics, and executive leadership, Harm lays out a bold case for a modular IT approach—one that accelerates innovation, enhances clinician experience, and reduces cost. We dive into ambient clinical documentation, API-driven interoperability, and why "roadmap" should be every CIO’s red flag. Whether you're a CMIO, a digital health entrepreneur, or a hospital leader...
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EP31 Revolutionizing Healthcare Communication - John Elms
Beyond the Blueprint - Health Series
In this episode of Beyond the Blueprint, we sit down with healthtech veteran John Elms to unpack the complexities of clinical communication and workflow orchestration. Drawing from decades of experience and a front-row seat to digital transformation, John explores why care team collaboration remains so fragmented—and what’s required to fix it. From HIPAA-induced workarounds and alert fatigue to EHR lock-ins and the lack of federated communication systems, we examine the real-world barriers to connected care. Along the way, we discuss alarm management, platform interoperability, and why...
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EP30 AMDIS Roundtable - Epic Deployment Revisited (Dr. John Lee, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki)
Beyond the Blueprint - Health Series
Join us for a candid retrospective on the Epic EHR, recorded in collaboration with AMDIS. In this episode, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki, and Dr. John Lee share lessons learned from the frontlines of digital transformation, from navigating complex governance to managing integration debt and cloud migration risks. They explore why Epic rollouts often go off track, how to balance innovation with standardization, and where leadership must focus to support sustainable success. Our panelists unpack the realities of patient engagement, third-party tools, and cultural readiness—while...
info_outlineWhat happens beyond the digital front door? In this AMDIS collaboration, Dr. Yaa Kumah-Crystal, Dr. Natalie Pageler, and Dr. Sarah Rush unpack the complex realities of digital family engagement in pediatric care. From patient portals and teen privacy laws to ambient documentation and AI-enabled translation, this panel explores how hospitals can rebuild trust, reduce barriers, and design systems that truly work for families. Together, they examine cultural readiness, access equity, and why health systems must treat family engagement as both a design challenge and a clinical imperative.
Key Takeaways
- Pediatric digital tools must account for evolving autonomy and privacy needs.
- Teen portal adoption is still widely misunderstood by patients and staff.
- Telehealth and virtual quick care reduce burden and boost access.
- AI tools like ambient scribes and LLMs are reshaping provider-patient connection.
- Language and literacy remain persistent access barriers.
- Even tech-savvy families fall through the cracks due to system complexity.
- Consumer tools and sports analytics offer inspiration for pediatric innovation.
- True patient-centered care requires redesigning care around family workflows.
- Success metrics should include trust, connection, and clinical relief—not just logins.
Episode Highlights
00:00 | Intro
00:41 | A Mom Uses the Portal—and Reshapes the Encounter
02:25 | ChatGPT in the Stanford ER
04:17 | When Confidential Care Becomes a Privacy Risk
06:09 | Rethinking Telehealth and Access for Families
07:56 | Extending Specialist Reach through Virtual Care
09:34 | Building Digital Trust
13:34 | The Case for Anonymity in Sensitive Teen Encounters
15:10 | ChatGPT vs. Truancy Policies
16:17 | Designing Tech for Younger, Digitally Native Families
18:19 | Change Management Across Literacy and Trust Barriers
21:41 | Why Spanish-Language Portals Still Miss the Mark
23:39 | Legal, Cultural, and Logistical Gaps in Teen Consent
26:30 | Are Providers Ready for Empowered Families?
27:35 | Humanizing Tech: Ambient Scribes and Burnout
29:51 | How to Measure Success Beyond the Click
33:00 | Peer Challenge: Consumer Tools We Should Steal
38:11 | Three Takeaways for Pediatric Hospital Leaders
Guests: Dr. Natalie Pageler, Dr. Yaa Kumah-Crystal, Dr. Sarah Rush
Host: Gregg Malkary - Spyglass Consulting Group
Cohost: Keith Washington - Companions in Courage Foundation
Sponsored by: Simplifi Medical & Storage Systems Unlimited
Audio/Video: Tim Jones - Health Nuts Media
Marketing: Josh Troop - Troop-Creative
Learn More at: www.beyond-blueprint.com