The "Frankenstein's Monster" Team That Forced a Culture-First Fix – Victor Hunt
Release Date: 10/22/2025
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On Death and Dying in Home Care Part 1 – Gabrielle Pumpian and Nicole Soares
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Gabrielle Pumpian returns, joined by death doula and end-of-life consultant Nicole Soares, for a profound conversation about the one thing every home care agency deals with but few are prepared for: death. They explore a common operational mistake: failing to align a caregiver's duties with a client's core values, leading to disengagement and a reduced schedule. Nicole shares her powerful personal journey that led her to become a "one-stop death shop," while Gabby reflects on the costly mindset of viewing a client's passing primarily as a revenue loss. The discussion offers actionable advice...
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The "Frankenstein's Monster" Team That Forced a Culture-First Fix – Victor Hunt
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Victor Hunt, the passionate CEO and co-founder of Zingage, joins host David Knack for a long-awaited conversation. Victor opens up about the critical hiring mistake from his first startup: prioritizing raw technical skill over team cohesion and culture fit, a misstep that almost broke the company. He explains why this "Frankenstein's monster" approach to building a team fails and how it informed his "culture-first" philosophy at Zingage. Victor shares the only two traits he now looks for in every hire and dives into the underrated genius of home care owners, who are often overwhelmed by...
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Hiring the Wrong Person Taught Me About Building a Better Team – Becky Reel
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In this re-released episode of Home Care Hindsight, host David Knack sits down with Becky Reel, founder and CEO of Reel Home Care Consulting and former owner of a top-rated home care agency. In their conversation from 2024, Becky vulnerably shares the story of her biggest hiring mistake: bringing her nanny into the office during COVID-19. She details how she overlooked numerous red flags, which led to a toxic work environment and significant business disruption. From this experience, she learned invaluable lessons about the importance of thorough reference checks, truly listening to her team,...
info_outlineVictor Hunt, the passionate CEO and co-founder of Zingage, joins host David Knack for a long-awaited conversation. Victor opens up about the critical hiring mistake from his first startup: prioritizing raw technical skill over team cohesion and culture fit, a misstep that almost broke the company.
He explains why this "Frankenstein's monster" approach to building a team fails and how it informed his "culture-first" philosophy at Zingage. Victor shares the only two traits he now looks for in every hire and dives into the underrated genius of home care owners, who are often overwhelmed by operational burdens instead of leveraging their deep expertise.
The conversation also covers how to create "synthetic capacity" for your team, the power of focusing your energy on high-impact human connections (like in-person client introductions), and the simple mindset shift that can make your business and your life 10 times better.
Lesson Takeaways:
1. Culture Over Credentials: A team of brilliant individuals who don't work well together will fail. Prioritize culture fit and shared mission over a flawless resume.
2. Hire for Care and Grit: The two non-negotiable traits for Zingage, and arguably for any home care business, are: genuinely caring about the mission, deep desire to win for the people who depend on you
3. Your Expertise is Underrated: Home care owners possess a deep, underappreciated understanding of the care continuum. The challenge isn't your knowledge; it's having the bandwidth to act on it consistently.
4. Automate the Tedious, Empower the Human: Use technology to offload administrative chores (scheduling, compliance, EVV tracking) so your best people can focus on what only they can do: build trust and create magical human connections.
5. Zoom Out to Your "Why": If you're constantly buried in details, you'll burn out. Regularly reconnect with your original "why." This reframes challenges and helps you deploy your energy on the most impactful activities, like nurturing referral partners and ensuring stellar client-caregiver relationships.
Timestamps:
00:00 - The pressure of running a home care agency
01:16 - Introducing Victor Hunt, CEO of Zingage
02:45 - Victor’s “passionate” reason for entering home care tech
04:12 - The story of the emergency call for a New Jersey agency
07:48 - David’s “loaded question”: What was your big mistake?
08:55 - The “Frankenstein’s monster” mistake of hiring for skill, not culture
11:22 - The two essential traits Victor now hires for
13:07 - Why home care owners are smarter than they think
16:31 - The concept of “synthetic capacity” and getting leaner
19:54 - The most underrated thing in home care: the owner’s expertise
22:15 - A simple, high-impact fix: Doing in-person introductions
24:38 - The little mistake that costs owners their energy
26:52 - Rapid fire: Letting your team take a workout class guilt-free
29:21 - Victor’s recent win: Defining Zingage’s culture manifesto
32:08 - What to plug: Zingage Operator for back-office relief
33:40 - Connect with Victor Hunt and work with Zingage
Quotes:
Victor Hunt: "We're not building Frankenstein's monster of a bunch of different appendages that all look nice independently, but don't really do well together."
Victor Hunt: "If your whole team is burnt out... If they can't go and get a meal because they're taking three different calls... What are we doing here?"
Victor Hunt: "The underrated aspect of this is that this is an industry that is extremely humane. These people have such deep expertise, and they underrate themselves."
David Knack: "The cumulative impact of not having done [an in-person introduction] you can just start to see the degrading of trust between your clients and your caregivers and your staff."
Resources:
1. Connect with Victor Hunt on LinkedIn: https://www.linkedin.com/in/victor-c-hunt/
2. Connect with David Knack on LinkedIn: https://www.linkedin.com/in/david-knack/
3. Powered by Zingage: https://zingage.com
4. Watch Episode on Zingage’s YouTube: https://www.youtube.com/@Zingage