310. AI That Works for Creative Agencies, with Hikari Senju
The Innovative Agency
AI isn’t just a buzzword anymore. It’s reshaping how agencies build, deliver, and scale creative at lightning speed. But for every opportunity it unlocks, there are just as many questions: How do you keep your creative edge? What are the legal landmines? And how do you actually integrate AI in a way that drives results and protects your agency? On this episode of The Innovative Agency Podcast Sharon Toerek sits down with Hikari Senju, Omneky Founder and CEO. Omneky is at the forefront of AI-powered advertising and Hikari shares what it really looks like to adopt AI inside a creative...
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309. Agency Rebranding Done Right, with Bill Swanston
The Innovative Agency
Today on The Innovative Agency Podcast, Sharon Toerek sits down with Bill Swanston, co-founder and President of Bosun, for a raw and revealing conversation about what it really takes to reinvent a legacy agency. Bill doesn’t just share the highlight reel. He takes us inside the emotional highs and lows of letting go of a longtime identity, including the one literally tied to the founders’ names. From wrestling with fear and uncertainty to rallying his team around a bold new vision, Bill walks through the pivotal moments that turned a daunting rebrand into a launchpad for growth....
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308. Agency M&A – A Seller’s Journey, with Mike Harris
The Innovative Agency
Today on The Innovative Agency Podcast Sharon Toerek is joined by President and Co-Founder of Uproar PR Mike Harris. Mike brings the kind of hard-earned wisdom you only get from selling an agency. Not once, but twice. If you’ve ever wrestled with the idea of letting go of something you built from the ground up, this conversation is going to hit home. Mike takes us behind the scenes of the emotional rollercoaster and the operational grit required to transition out of agency ownership. He shares the real story behind why he and his co-founder wife made the leap toward strategic...
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307. Growing Your Agency by Stepping Away, with Louise Oliver
The Innovative Agency
Today on The Innovative Agency Podcast Sharon Toerek welcomes Louise Oliver, Founder and CEO of Peritus PR, for a story that doesn't get told nearly enough, but every agency owner needs to hear it. Louise discusses the bold and deeply personal decision to hit pause and step away entirely from the business she built. Not just a vacation. A real, extended break. And what happened next? Transformation for her agency, for her team, and for her as a leader. In an industry that rarely slows down, the idea of walking away even temporarily feels both daunting and impossible, but Louise...
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306. How to Shorten + Improve the Agency Sales Cycle, with Taylor Frame
The Innovative Agency
Today on The Innovative Agency Podcast, Sharon Toerek is joined by Taylor Frame, Chief Revenue Officer at Best Practice Media. Taylor knows what it really takes to grow agency revenue in a market that’s full of hesitation and slow-moving buyers. With economic uncertainty and client priorities shifting by the week, Taylor shares a refreshingly honest take on the sales challenges agencies are up against, and how to turn data into your secret weapon. From shortening decision cycles to keeping projects alive when clients get skittish, Taylor delivers practical strategies to stay confident, stay...
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305. Evolving PR in a Noisy World, with Jennifer Kaplan
The Innovative Agency
On this episode of The Innovative Agency Podcast, Sharon Toerek is joined by Jennifer Kaplan, Founder of Evolve PR and Marketing, an industry veteran who’s had a front-row seat to the seismic shifts reshaping how we communicate. In a marketing landscape defined by constant change, Jennifer breaks down what’s actually working today in PR, from the rising influence of podcasts and creators to the high-stakes game of personal branding. She shares how agency leaders can evolve their approach, strike the right balance between traditional media and emerging channels, and safeguard their...
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304. AI and Agency Leadership – In Real Life, with Lori Highby
The Innovative Agency
This episode of The Innovative Agency Podcast welcomes Lori Highby, CEO and Founder of Keystone Click, for an honest and practical conversation about what it really looks like to run a digital agency in the age of AI. Lori shares how her and her team are weaving AI into daily operations, not just the flashy stuff, but the messy, behind-the-scenes realities most agencies aren’t talking about. She tackles how AI is rewriting the customer journey, reshaping content strategy, and forcing agencies to rethink their competitive edge from the ground up. If you’re feeling...
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303. Stop Churn for Long-Term Client Retention, with Chip Griffin
The Innovative Agency
This episode of The Innovative Agency Podcast examines a challenge every agency leader has faced at one point or another: watching a promising new client relationship fall apart too soon. Today’s guest is Chip Griffin, Founder of the Small Agency Growth Alliance (SAGA), and he’s here to unpack how to set agency-client relationships up for success before the contract is even signed. Chip candidly discusses why client churn happens more often than it should, and why misaligned expectations are usually to blame. He brings sharp, practical advice on how to ask better questions, uncover what...
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302. How to Optimize Your Digital Marketing, with Saul Marquez
The Innovative Agency
This episode of The Innovative Agency Podcast welcomes Saul Marquez, Founder and CEO of Outcomes Rocket, an expert in digital marketing for the healthcare sector. Saul dives into the core challenges agencies face in proving the effectiveness of digital campaigns and building lasting client trust, especially when expectations and reality don’t always match up. Saul breaks down the critical framework of assessing client digital maturity, dominating a niche, and establishing measurable KPIs. Listen in for actionable strategies on how to have tough client conversations and position your...
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301. Agency Business Development – Hope is Not a Strategy, with Tom Martin
The Innovative Agency
Today’s episode of The Innovative Agency Podcast is a must-listen if you’ve ever found yourself staring down an empty pipeline, wondering where your next opportunity will come from. Sharon Toerek is joined by Tom Martin, Founder and CEO of Converse Digital. Tom doesn’t pull punches when it comes to one of the most critical and overlooked agency challenges: consistent business development in an unpredictable market. Tom discusses why “hope is not a strategy” and delivers practical, proven frameworks that help agencies build resilient pipelines. From earning trust by...
info_outlineToday on The Innovative Agency Podcast Sharon Toerek is joined by Lindsey DeWitte. Lindsey is Chief Impact Officer at BarkleyOKRP, one of the largest independent agencies in the country.
With economic and political headwinds reshaping the landscape, agency leaders are being called to step up in new ways, as steady hands for their clients and as champions of meaningful, values-driven work.
Lindsey shares why she remains optimistic about the future, how BarkleyOKRP approaches purpose-driven work as a certified B Corp, and offers practical guidance for navigating client relationships and team dynamics in turbulent times. If you’ve wondered how to keep your agency focused, resilient, and true to its values when everything feels in flux, this episode is for you.
What you will learn in this episode:
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How purpose-driven agencies can navigate economic and political uncertainty without losing sight of their core values
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Strategies for guiding clients through shifts in societal tone and consumer expectations
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The critical role of transparency, DEI, and sustainability in building resilient agency cultures
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Practical approaches to restarting and deepening client conversations during periods of rapid change
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The increasing importance of risk assessment for agency and client stability
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The shifting landscape for independent agencies and what the next 12 months could hold for the industry
Lindsey DeWitte is President of PR and EVP of Purpose+Sustainability at Barkley, one of the largest independent creative idea companies in the U.S. Helping brands define, live and share their brand purpose has been a common thread in her work for brands, corporate foundations and NGOs like Estee Lauder, Kohl’s, Lee Jeans, the Staples Foundation, March of Dimes and Susan G. Komen and Fruit of the Loom, Inc.
Lindsey has helped build a sought-after purpose practice at Barkley due to her team’s integrated approach of elevating corporate initiatives, pulling purpose back into the brand DNA and creating sustainability strategies that mobilize both internal and external audiences. She was an integral part of Barkley becoming a Certified B Corporation™, a designation that complements what Barkley already does for clients — helping them build "whole brands."
Resources:
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Website: https://www.barkleyus.com/
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LinkedIn Personal: https://www.linkedin.com/in/lindseydewitte/
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LinkedIn Business: https://www.linkedin.com/company/barkley-okrp/