111: AI Is Here - But So Are Human Emotions

AI is here, but so are human emotions. Tammy J. Bond highlights that implementing AI is not just a technical deployment; it's a massive disruption to your team's identity, sense of security, and self-worth. The core challenge for 2026 is leading the emotional side of automation, as your team is both hopeful and terrified. This episode exposes how leaders are currently dropping the ball with silence and lack of guidance, offering a playbook to intentionally build trust and human sustainability around AI usage.

The Human Cost of AI Silence

Leaders are often failing to implement AI well because they ignore its impact on three fundamental human needs:

1. Certainty: Workers fear for their job security (up to 52% are worried about AI's impact).

2. Competency: The automated work challenges their sense of self-worth and ability to perform their role effectively.

3. Control: People feel a loss of autonomy when a new, vaguely understood tool takes over parts of their process.

Ignoring these fears creates camouflaged conflict in the workplace, manifesting as passive resistance, quiet quitting, and overcompensating perfectionism (driven by fear of obsolescence).

The Problem of Silence: With 40% of workplaces lacking AI usage guidelines, employees read a leader's silence as, "My leader doesn't know what they're doing," eroding trust and increasing anxiety.

The Leader's Playbook: Transforming Culture

Your opportunity is to stop letting fear write the rest of your organizational story and actively transform your culture around AI.

3 Essential Steps for AI Implementation:

1. Name the Change: Clarify what AI is and what it is not here to do, not just for the company, but for each position at the granular level.

2. Clarify Expectations: Define what is acceptable and unacceptable to use AI for. Set clear performance measures and expectations for the outcome if misuse occurs.

3. Invest in Skill Building: Provide training not just on the tool, but on the skill of prompt verification and critical assessment of AI output.

You must articulate to your team: AI is here to augment you, to enhance you, not to erase you. Reinforce the need for human judgment for the final output. The human is still responsible for the answer, even if the tool provided the initial data.

Bold Questions & Actions for This Week

Tammy's challenge is to push pause and get the team involved in co-creating the AI strategy:

• Ask the Fear Question: Sit down with your team and ask: "What about AI really scares you the most right now?"

• Identify 'Dumb Work': Ask: "Where do you see that AI could remove some of the repetitive work we do so that you can do more of what you're brilliant at?"

• Co-Design an Experiment: Pick one process this month and work with your team to co-design a small AI experiment to increase familiarity and comfort.

The Bottom Line: If your people cannot say out loud what they are afraid of, AI will quietly run your culture from the shadows. Lead the human side of automation.